Delete an AI Visibility (formerly LLM Visibility) project to release its quota slot immediately. If the counter stays locked after deletion, follow the troubleshooting steps below or contact support for a manual reset.
⚙️ Option 1 — Delete an LLM Project (Immediate Slot Release)
Deleting a project releases its LLM slot right away. Use this option whenever you need the slot freed immediately.
Navigation: Search Atlas → OTTO SEO → Site Explorer / LLM Projects
- Go to OTTO SEO → Site Explorer / LLM Projects.
- Select the project you want to remove.
- Click the three-dot menu (⋮).
- Select Delete Project.
- Confirm deletion.
Once deleted, the LLM slot is available for a new project immediately.
❄️ Option 2 — Deep Freeze an LLM Project (14-Day Delay)
Deep Freeze preserves your SEO data but does not release the LLM slot right away.
- The project is frozen and SEO changes are preserved.
- The LLM slot is released after 14 days.
- The slot is not available immediately.
If you need the slot freed right away, delete the project instead of using Deep Freeze.
⏱️ Why Your Quota May Still Show as Full
After removing a project, you may still see all LLM slots used for any of these reasons:
- The project was deep frozen, not deleted — the slot releases only after 14 days.
- The 14-day Deep Freeze release window has not passed yet.
- The page has not refreshed to reflect the updated quota.
- Another hidden or archived project is still consuming a slot.
- The quota counter is stuck due to a backend sync issue (see below).
🔄 Steps to Take When Slots Still Appear Full
- Refresh your browser and revisit OTTO SEO → Site Explorer / LLM Projects.
- Confirm the project was deleted, not deep frozen.
- Check that no other sites are still assigned to LLM projects.
- Wait a few minutes for the quota counter to update.
- Log out and back in, then re-check the quota counter.
If the slot is still occupied after completing all five steps, the quota counter is likely stuck — see the section below.
🛠️ Stuck LLM Quota After Deletion (Known Issue)
In some cases, the AI Visibility (formerly LLM Visibility) quota counter stays locked at its maximum (for example, 2/2 used) even after you delete all LLM projects. When this happens:
- You cannot add a new domain to AI Visibility (formerly LLM Visibility).
- Existing projects may show partial or degraded functionality.
- Refreshing, waiting, and re-logging in does not release the slots.
This is a backend sync issue. Our technical team must manually reset your LLM quota. Once reset, you can add new projects immediately.
🚨 When to Contact Support
Contact support if all of the following are true:
- The project was fully deleted (not deep frozen).
- No other LLM projects exist on your account.
- The quota still shows all slots used after refreshing and waiting several minutes.
Support will escalate to the technical team for a manual quota reset. To speed up resolution, include:
- Your account email.
- The domain(s) you are trying to add.
- A screenshot of the quota counter showing it as full.
- Confirmation that you deleted (not deep frozen) all previous projects.
❓ Frequently Asked Questions
I removed a site — why didn't my LLM slot free up?
The site was most likely deep frozen instead of deleted. Deep Freeze only releases the slot after 14 days. Delete the project to free the slot immediately.
Does removing a Site Explorer project always free LLM quota?
Yes, if the project is fully deleted.
My LLM quota shows 2/2 (or full) even though I deleted all my projects — what do I do?
This is a known stuck-quota issue. Contact support and reference the Stuck LLM Quota After Deletion section above. The technical team will manually reset your quota.
How many LLM projects can I have?
The number of LLM projects available depends on your plan's LLM quota.
🎯 You now know how to delete an AI Visibility (formerly LLM Visibility) project to free a slot immediately, how Deep Freeze differs from deletion, and how to escalate a stuck quota counter to support for a manual reset.