🔍 What Happened to LLM Visibility?
If you had access to LLM Visibility as a standalone feature and found it missing from your dashboard mid-billing cycle, you are not alone. A pricing and feature restructuring was rolled out that moved LLM Visibility into a different part of the platform. This change affected some accounts before their billing cycle ended, which we understand is unexpected and frustrating.
This article explains exactly what changed, where to find the feature now, and what your options are going forward.
⚙️ What Actually Changed
LLM Visibility was previously accessible as a dedicated section in the left sidebar under AI Visibility (URL: /llm-visibility). As part of a platform-wide pricing update, this feature has been repositioned and is now available under the Authority section of the platform as QUEST LLM Visibility.
The updated navigation path is:
- Click Authority in the left sidebar.
- Select QUEST LLM Visibility from the sub-menu.
If you can see QUEST LLM Visibility in that location, the feature is still available to you under your current plan. If the option does not appear, your current plan may not include access to the repositioned version of the feature.
📋 Why Did This Happen Mid-Billing Cycle?
Pricing and feature structure updates are occasionally necessary to reflect the evolving value and infrastructure behind platform capabilities. In this instance, the transition was applied to all affected accounts at the same time rather than waiting for individual billing cycle renewals. We recognise this created a disruptive experience for customers who were actively using the feature and had a reasonable expectation of continued access through the end of their paid period.
We sincerely apologise for the lack of advance notice. Changes that affect features you have already paid for should always come with clear communication and sufficient lead time, and we are committed to improving how we handle these transitions in the future.
🛠️ What You Should Do Now
Follow these steps to quickly assess your situation and resolve access issues:
- Check your current access: Navigate to Authority → QUEST LLM Visibility in the left sidebar. If the option is visible, your plan includes the feature in its new location.
- Review your plan details: Go to your account billing or subscription settings to confirm which features are included in your current plan tier.
- Compare what you had before: If the previous standalone LLM Visibility offered capabilities you no longer see under QUEST LLM Visibility, make a note of the specific functionality that is missing.
- Contact support if access is missing: If you had access to LLM Visibility on a paid plan and can no longer find it anywhere in the platform, reach out to our team immediately so we can review your account and make it right.
💬 Requesting a Review or Credit
If your access was removed before your billing cycle ended and you were actively using the feature, you may be entitled to a credit or an adjustment. Our support team can review your account history and work with you on a fair resolution. Please have the following ready when you reach out:
- The date you last successfully used LLM Visibility.
- A brief description of how the feature was part of your workflow.
- Your current plan name or tier, if known.
🚀 Going Forward
Search Atlas is continuously evolving, and features are regularly enhanced, renamed, or consolidated to deliver better value. To stay informed about upcoming changes that may affect your plan:
- Watch for in-platform announcements and banners.
- Check the What's New or changelog section of the platform when available.
- Reach out to support proactively if you ever have questions about your plan's feature set before a renewal date.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.