The AI Visibility (formerly LLM Visibility) report shows a loading error on Visibility Trend, Platform Insight, Average Sentiment Score, and Sentiment Comparison by Platform charts when the "Last 1 year" date range is selected on high-volume accounts. Switching to a shorter date range loads the charts successfully.
🔍 What's Happening
Selecting "Last 1 year" in the AI Visibility (formerly LLM Visibility) report triggers the error "Something unexpected happened while loading your data" on these charts:
- Summary tab: Visibility Trend and Platform Insight
- Sentiment tab: Average Sentiment Score and Sentiment Comparison by Platform
This only affects accounts with high data volumes. Shorter date ranges — such as "Last 90 days" or "Last 30 days" — load successfully for all affected accounts.
🛠️ Workaround Steps
Follow these steps to load your AI Visibility (formerly LLM Visibility) charts while the fix is in progress:
- Go to Site Explorer → AI Visibility (formerly LLM Visibility).
- Open the affected chart: Visibility Trend, Platform Insight, Average Sentiment Score, or Sentiment Comparison by Platform.
- Click the date range selector and choose Last 90 days (or any range shorter than one year).
- The chart loads successfully.
📡 Engineering Status
Our engineering team has completed a fix and is preparing it for release. No action is required on your end. This article will be updated once the fix is deployed.
📞 When to Contact Support
The workaround above resolves the loading error for most affected accounts. Contact our support team if:
- Shorter date ranges also fail to load for you.
- You see this error on charts not listed above.
- You require a full "Last 1 year" data export and need an alternative.
🌀 A fix is in final testing and will be released soon. We appreciate your patience and will update this article once the fix is deployed.