The Sentiment widget in LLM Visibility has been updated to display corrected data. If you are seeing different numbers than before, or if something looks unexpected in the Sentiment section, this article explains what changed and what to do.
What Changed
Prior to this fix, the percentages shown in the Sentiment section were not calculated as a share of responses. The previous calculation method meant the figures could be inconsistent and did not reliably represent your brand's sentiment distribution. The widget has now been updated so that the percentages reflect the share of brand-mentioning responses per sentiment category, and the values across all categories will sum to 100%.
As a result of this correction, the numbers you see now may look different from what was previously displayed. This is expected — it reflects the corrected calculation, not a change in your brand's actual sentiment performance.
If Something Still Looks Wrong
If after this update you are still seeing data that appears incorrect, inconsistent, or unexpected in the Sentiment section of LLM Visibility, take the following steps:
- Refresh your browser and reload the LLM Visibility dashboard to ensure you are seeing the latest data.
- Check whether the issue persists across different date ranges or filters.
- Note what you are seeing — for example, percentages that do not appear to add up, or topics that seem to be categorized incorrectly — so you can describe it clearly when contacting support.
- Reach out to our team directly using the steps below so we can investigate your specific account.
What to Expect Going Forward
The fix has been applied automatically and is live for all users. No action is required on your part to receive the update. If your data looks different than before, that is the result of the corrected calculation method now in place.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.