🧭 Overview
If your LLM Visibility quota displays 0 out of 0 and you cannot create or run an LLM Visibility project, your account's LLM Visibility feature has been deactivated — most commonly due to a payment issue or a lapsed subscription that included this feature. This article explains why this happens and walks you through the steps to restore your quota.
❓ Why Does This Happen?
Your LLM Visibility quota is tied directly to an active, paid plan that includes this feature. The quota drops to 0 out of 0 — rather than showing a used/remaining split — when:
- A payment failed or was declined, causing your plan to deactivate.
- Your subscription was cancelled or expired.
- The plan you downgraded to does not include LLM Visibility.
- A billing cycle lapsed before a renewal payment was processed.
A quota of 0 out of 0 means the feature is not allocated to your account at all, not simply that you have used up your allowance. Re-enabling the feature requires reactivating or upgrading your plan.
🔎 Where to Find Your LLM Visibility Tools
Search Atlas provides LLM Visibility access in two places. Make sure you are looking in the right location before assuming there is a billing issue:
- AI Visibility dashboard: Left sidebar → AI Visibility (URL:
/llm-visibility). This is the primary hub for tracking how your brand appears in AI-generated answers. - QUEST LLM Visibility (Authority): Left sidebar → Authority → QUEST LLM Visibility. This sub-tool runs targeted LLM visibility projects and reports.
If both locations show a quota of 0 out of 0, the cause is almost certainly a plan or payment issue.
🛠️ How to Restore Your LLM Visibility Quota
- Check your payment method. Go to your account's billing settings and confirm that your credit card or payment method is valid, not expired, and has sufficient funds.
- Resolve any failed payments. If a payment failed, update your payment details and manually retry the charge. Your plan should reactivate automatically once payment succeeds.
- Confirm your plan includes LLM Visibility. Review your current subscription tier. If you recently downgraded, your new plan may not include this feature. Upgrading to an eligible plan will restore the quota.
- Allow a few minutes for the quota to refresh. After a successful payment or plan change, wait 2–5 minutes and then refresh your browser. The quota should update to reflect your new allowance.
- Navigate back to LLM Visibility. Go to AI Visibility in the left sidebar or Authority → QUEST LLM Visibility and confirm your quota now shows a non-zero value.
✅ Confirming the Fix Worked
Once your plan is active and payment is resolved, you should see:
- Your quota updated from 0 out of 0 to a number that reflects your plan's allowance (for example, 0 out of 5).
- The ability to create and run new LLM Visibility projects without hitting an access error.
- All previously created projects restored and accessible in both the AI Visibility dashboard and Authority → QUEST LLM Visibility.
🚫 Common Mistakes to Avoid
- Do not create a duplicate account to work around the quota issue — this will not carry over your existing project data.
- Do not assume the quota resets on a daily basis. The 0 out of 0 state is a feature access issue, not a usage cap that refreshes automatically.
- Do not confuse 0 out of 0 with 0 remaining. If you had, for example, a quota of 5 and used all 5, you would see 5 out of 5 used — not 0 out of 0. The latter always indicates the feature is not included in your current active plan.
💬 Still Need Help?
If you have resolved your payment issue but the quota still shows 0 out of 0, or if you are unsure which plan includes LLM Visibility, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.