Overview
LLM Visibility Analysis gives you insight into how AI-powered search engines reference your content. If you cannot access this feature, or if your quota appears fully used despite no active reports showing, this article will help you identify and resolve the issue. If the steps below do not resolve your situation, please contact the Search Atlas support team via the chat widget in the platform.
Step 1: Check Which Projects Have LLM Visibility Enabled
Your account may have LLM Visibility Analysis enabled on some projects but not others. To see the status for all your sites, review your list of projects within the platform and check which ones have LLM Visibility active.
This gives you a clear picture of where the feature is active and where it is not, so you can make adjustments or identify which projects are consuming your quota.
Step 2: Understand Your LLM Visibility Quota
LLM Visibility Analysis is subject to a project quota — meaning there is a limit to how many projects can have it active at the same time on your plan. Here are the key things to know:
- Quota slots are tied to active projects. Each project with LLM Visibility enabled occupies one quota slot.
- Quota may appear fully consumed with no active reports visible. If your dashboard shows all quota slots occupied but you do not see any active reports, your quota count may be out of sync and may require a manual correction by the support team.
Step 3: Free Up Quota to Add a New Project
If all your quota slots are occupied and you want to enable LLM Visibility on a new project:
- Review your projects within the platform and identify which ones currently have LLM Visibility active.
- Disable LLM Visibility for any project where you no longer need the feature.
- Return to the project where you want to enable it and activate the feature.
If disabling LLM Visibility on existing projects does not free up a slot, or if your quota counter still shows as fully consumed, this requires a manual correction by the support team.
When to Contact Support
Reach out to the Search Atlas support team via the chat widget in the platform if:
- Your quota count does not decrease after disabling LLM Visibility on a project.
- Your quota appears fully consumed but you have no active LLM Visibility reports.
- You are unable to access LLM Visibility Analysis and cannot identify a cause from the steps above.