🧩 What Is This Issue?
Some accounts have the same website being tracked twice inside LLM Visibility — once with a specific country code (for example, US) and once with a blank or global country code (effectively a Worldwide entry). Because the platform counts each tracking entry separately, one domain ends up occupying two quota slots instead of one, which can consume up to 50% or more of your available LLM visibility quota unexpectedly.
This was a confirmed platform-level bug affecting accounts across Search Atlas. Engineering resolved the root cause (ticket LLMV-770), but if you are still seeing symptoms today, follow this article to understand what happened and how to get it corrected.
⚠️ Signs You Are Affected
- Your LLM visibility quota appears fully or heavily consumed, but you have fewer active projects than expected.
- The same domain appears listed more than once — for example, once for a specific country and once with no country or a Worldwide label.
- Your website blocks traffic from certain regions (such as non-USA visitors), yet a global or Worldwide tracking entry still exists and is counting against your quota.
- Removing one entry does not free up the expected quota because a duplicate entry persists.
🔍 Why This Happens
The duplication occurs when a domain is registered in the LLM Visibility system with both an empty country code ("") and an explicit country code (such as US) at the same time. The platform treats these as two separate projects even though they point to the same website. This means the domain is triggered twice during quota calculations, doubling its consumption. This affected a significant number of accounts simultaneously and was not something individual users caused or could prevent.
🛠️ What Was Fixed
Search Atlas engineering resolved the underlying bug that caused duplicate tracking entries to persist. The fix addressed cases where the same domain held both a blank and a country-specific tracking record, and also cases where orphaned LLM Visibility projects were consuming quota slots despite no active reports being visible in the dashboard. If your account was affected, the duplicate entry should have been removed and your quota restored automatically as part of this fix.
✅ Steps to Take If You Still See the Problem
- Check your current LLM Visibility quota usage. If it still appears fully consumed or higher than expected given the number of projects you have set up, the duplicate may not have been cleared for your account yet.
- Review the list of domains currently being tracked. Look for any domain that appears more than once, especially if one entry shows a specific country and another shows a different or blank geographic scope.
- If you confirm a duplicate entry is still present, delete the unwanted duplicate entry yourself — specifically, remove the entry that has the blank or Worldwide country scope if your site is only intended to be tracked for a specific country (or vice versa). Keep only the single entry that matches your intended geographic targeting.
- After deleting the duplicate entry, refresh your QUEST AI Visibility dashboard and verify that your quota usage has decreased accordingly. The freed slot should be reflected in your available quota immediately or within a few minutes.
- If both entries appear identical and you are unsure which one to remove, delete the one with the blank or empty country code, as this is the entry most commonly created erroneously by the underlying bug.
- If after deleting the duplicate your quota still does not update, or if you are unable to delete either entry from your dashboard, contact the Search Atlas support team via the chat widget. Share the affected domain name and describe which entries appear duplicated so the team can manually clear the orphaned record and restore your quota.