Home 📖 Features & How-To

📖 Features & How-To

Camilo Aponte
By Camilo Aponte
• 93 articles

📘 MCP for AI Visibility

The AI Visibility (formerly LLM Visibility) toolset tracks how your brand is represented in answers from AI systems such as ChatGPT, Claude, Perplexity, Gemini, and other LLM-powered search surfaces. Through MCP, your AI assistant can help you create projects, run visibility checks, review trends, and analyze how your brand is being cited and described. This article explains what you can do with MCP for AI Visibility (formerly LLM Visibility), how the workflow works, what kinds of outputs to expect, and what to keep in mind when using this capability. 🧠 What You Can Do with MCP for AI Visibility Using MCP for AI Visibility (formerly LLM Visibility), you can: - track how your brand appears in AI-generated answers - manage visibility projects - review queries and tracked topics - compare your visibility against competitors - review citations and sources referenced by AI systems - monitor visibility trends over time - analyze share of voice - review sentiment and prompt-level analysis In practical terms, this means MCP can help you move from “How are AI platforms talking about my brand?” to a structured workflow where your assistant retrieves data, compares trends, and helps you interpret what is happening. 🔍 What AI Visibility Measures The source describes AI Visibility (formerly LLM Visibility) as the Search Atlas product area that tracks how a brand appears in answers from AI-powered search systems. It specifically references platforms such as: - ChatGPT - Claude - Perplexity - Gemini - other LLM-powered search surfaces This is not just a one-time lookup. It is a structured project-based system that can monitor: - visibility trends - share of voice - sentiment - citations - prompt-level analysis That means the workflow is broader than simply “search my brand.” It can be used to understand how often your brand shows up, how it is described, how competitors compare, and which sources are influencing those AI-generated answers. ⚙️ Step-by-Step: Start an AI Visibility Workflow Step 1 Open your MCP-connected AI assistant. This could be any MCP-compatible client already connected to Search Atlas through the MCP endpoint. The actual actions run through your Search Atlas account and follow your plan entitlements and quota rules. Step 2 Ask your assistant to work with your AI Visibility (formerly LLM Visibility) data. Examples of customer-facing requests could include: - “Show me my AI Visibility (formerly LLM Visibility) projects” - “Check how my brand appears in AI search” - “Compare my brand against competitors in AI answers” - “Show me visibility trends for my brand” These are user-intent examples aligned to the capability described in the source. The source itself states that AI Visibility (formerly LLM Visibility) manages visibility projects, queries, topics, competitors, and citations. Step 3 The assistant retrieves or works with your AI Visibility (formerly LLM Visibility) project data. According to the source, the product area supports: - visibility projects - queries - topics - competitors - citations At this stage, the assistant is identifying the relevant project or dataset and pulling the information needed to answer your request. Step 4 Review the returned results. Depending on the request, results may include: - visibility trends - share of voice - sentiment - citations - prompt-level analysis Step 5 Continue the workflow by refining the question. Once initial results are available, you can narrow the workflow further. For example: - focus on a competitor - focus on one topic - look at citations only - review trend changes over time - inspect how AI systems describe your brand in a specific context This is where the conversational nature of MCP becomes especially useful: you can progressively narrow the analysis instead of manually navigating multiple tools. 📊 Step-by-Step: Review Brand Visibility Trends Step 1 Ask your assistant to show your brand’s visibility performance over time. Examples: - “Show my AI Visibility (formerly LLM Visibility) trends” - “How has my brand visibility changed over time?” - “Show trend data for my AI search visibility” The source explicitly states that AI Visibility (formerly LLM Visibility) returns visibility trends. Step 2 The assistant retrieves the trend data from your AI Visibility (formerly LLM Visibility) project. Step 3 Review how your brand presence is changing. Trend analysis helps answer questions such as: - Is visibility increasing or decreasing? - Are more AI systems referencing the brand? - Are results becoming more favorable or less favorable over time? These are natural interpretations of the source’s “visibility trends” capability, without inventing new product behavior. Step 4 Use follow-up prompts to go deeper. For example: - “What changed most recently?” - “Which competitor gained share of voice?” - “Which topics show the strongest visibility?” 🏆 Step-by-Step: Compare Share of Voice Against Competitors Step 1 Ask your assistant to compare your brand with competitors. Examples: - “Compare my brand’s AI visibility against competitors” - “Show share of voice for my competitors” - “Who appears more often than my brand in AI answers?” The source explicitly includes competitors and share of voice in the AI Visibility (formerly LLM Visibility) product area. Step 2 The assistant retrieves competitor comparison data. Step 3 Review the share of voice results. This helps you understand how visible your brand is relative to others competing for the same space in AI-generated answers. Step 4 Use follow-up prompts to refine the analysis. For example: - “Which competitor is strongest on this topic?” - “Show me which topics my competitor dominates” - “Where is my brand underrepresented?” 💬 Step-by-Step: Review Sentiment Step 1 Ask your assistant to show sentiment analysis for your brand. Examples: - “Show sentiment for my brand in AI answers” - “How are AI systems describing my brand?” - “What is the sentiment trend for my visibility project?” The source states that AI Visibility (formerly LLM Visibility) returns sentiment. Step 2 The assistant retrieves sentiment results from your visibility data. Step 3 Review how your brand is being described. This can help you understand whether visibility is positive, negative, or mixed across AI-generated responses. Step 4 Ask follow-up questions to identify patterns. Examples: - “Which topics have negative sentiment?” - “Which prompts lead to weaker brand representation?” - “How does sentiment compare with competitors?” 🔗 Step-by-Step: Review Citations and Sources Step 1 Ask your assistant to show citations connected to your brand’s AI visibility. Examples: - “Show me the citations behind my brand visibility” - “What sources are AI systems using?” - “Which citations are associated with my AI Visibility (formerly LLM Visibility) project?” The source explicitly states that the product area manages and returns citations. Step 2 The assistant retrieves source and citation data. Step 3 Review which cited sources are influencing AI answers. This is especially useful for understanding: - which sources are shaping brand representation - whether the sources are accurate - whether competitor sources are appearing more strongly These are direct use cases implied by the citation-tracking feature described in the source. Step 4 Use the results to guide next actions. For example, if the source mix is weak or incomplete, that can inform broader SEO, content, brand, or PR work inside Search Atlas. 🧪 Step-by-Step: Use Prompt-Level Analysis Step 1 Ask your assistant to review how your brand appears for specific prompts or topics. Examples: - “Show prompt-level analysis for my visibility project” - “How does my brand appear for this topic?” - “Which prompts produce the strongest visibility?” The source specifically includes prompt-level analysis. Step 2 The assistant retrieves the relevant prompt-level results. Step 3 Review how responses vary by prompt or topic. This helps you understand whether your brand is consistently visible or only appears in certain contexts. It also helps identify which kinds of prompts are stronger, weaker, or more competitor-dominated. Step 4 Continue with targeted follow-up analysis. For example: - “Show me prompts where competitors appear instead of my brand” - “Which topic has the weakest visibility?” - “Where does my brand sentiment drop?” 🔁 How the AI Visibility Workflow Fits Together A typical MCP workflow for AI Visibility (formerly LLM Visibility) may look like this: Step 1 Start with a visibility project or brand-level request. Step 2 Review high-level visibility data. Step 3 Compare against competitors. Step 4 Inspect sentiment. Step 5 Review citations and sources. Step 6 Go deeper with prompt-level or topic-level analysis. This sequence mirrors the structure of the capability described in the source: projects, topics, competitors, citations, trends, sentiment, share of voice, and prompt-level analysis. ⚠️ Important Notes MCP does not create a new visibility system The MCP gives your assistant conversational access to the AI Visibility (formerly LLM Visibility) product area already available in Search Atlas. It does not create new capabilities outside what your Search Atlas account already supports. Access still depends on plan entitlements As with the rest of MCP, access depends on your Search Atlas plan and permissions. If your account does not include this capability, the assistant cannot execute it successfully. Quota still applies where relevant The source groups AI Visibility (formerly LLM Visibility) alongside work-producing actions such as prompt submission and visibility workflows, which means related quota rules still apply where the product uses them. Results are part of a larger strategy AI Visibility (formerly LLM Visibility) is most useful when combined with the rest of the Search Atlas ecosystem — especially content, brand, SEO, PR, and competitive research. The source positions it as one product area among the broader MCP tool catalog. 🧠 Best Practices Start broad, then narrow Begin with overall visibility, then drill into competitors, citations, sentiment, and prompts. Use trend data, not one-off snapshots A single result can be useful, but trends are more valuable for understanding whether visibility is improving or declining over time. The source explicitly includes visibility trends for this reason. Pair citation review with brand and content work If citations are weak or inconsistent, the right response may involve improving your broader content and brand authority inside Search Atlas. Use competitor comparison as context Share of voice is more meaningful when viewed against named competitors, not in isolation. The source explicitly includes competitors and share of voice as core elements of the AI Visibility (formerly LLM Visibility) toolset. MCP for AI Visibility (formerly LLM Visibility) gives you a conversational way to understand how your brand appears across AI-powered search environments. By combining visibility projects, competitor comparisons, sentiment, citations, and prompt-level analysis, your AI assistant can help you move from simple monitoring to structured insight — using the same Search Atlas capabilities, permissions, and quota rules already tied to your account.

Last updated on Oct 26, 2026

🗺️ Scholar

SCHOLAR stands for Semantic Content Heuristics for Objective Language Assessment and Review. It’s your ultimate ally in deciphering how Google evaluates and ranks content. Imagine having a tool that reverse-engineers Google's content quality algorithms, offering clear, actionable insights to elevate your content. Creating high-quality content is no longer about guesswork or subjective judgment. SCHOLAR evaluates your content across multiple dimensions, grading it against Google’s Page Quality Algorithm and information retrieval principles. Path inside Search Atlas Dashboard: Left Side Bar → Content → Scholar 💡 Here’s what it does - Content Clarity – Eliminates unnecessary fluff, ensuring content is concise and easy to process. - Factuality – Assesses accuracy and alignment with semantic SEO best practices. - Numerical Precision – Rewards structured facts and data for credibility. - Human Effort – Recognizes structured lists, metadata-rich media, videos, and schema markup. - Information Gain – Highlights unique insights that set you apart from competitors. 🔍 How SCHOLAR Works in Practice By analyzing content from every angle, SCHOLAR provides you with an objective, data-backed score. It evaluates contextual flow, user intent alignment, and semantic richness to ensure your content meets modern search engine standards. 👥 Who Should Use SCHOLAR - SEO professionals seeking a competitive edge - Content creators aiming for factual, semantically strong writing - Agencies working to align client content with Google’s ranking signals ⚡ Getting Started with SCHOLAR ✅ Plug in your content (URL, document, or draft) ✅ Choose your target keyword and landing page ✅ Receive a detailed evaluation report with actionable insights SCHOLAR is more than just an assessment tool—it’s a roadmap to mastering Google’s evolving standards. Whether you’re reducing fluff, adding precision, or seeking to dominate your niche with factual authority, SCHOLAR equips you to succeed. ❓ Scholar FAQs ❓ How is SCHOLAR useful? What should I do with the information? The Scholar tool evaluates content against Google’s page quality algorithm, flagging signals like unnecessary words, salience, and pronoun usage. To use it effectively: - Apply semantic SEO principles by understanding entities, relationships, and topical authority. - Evaluate drafted or AI-generated content against these quality metrics. - Integrate Scholar into prompts, briefs, and workflows for stronger first drafts. - Follow algorithmic authorship rules by introducing concepts correctly, adding factual support, and structuring clearly. ❓ What does numerical factuality mean, and how do I add it to my content? Numerical factuality refers to including quantitative data that improves credibility. Examples include: - Research stats (“65% of marketers…”) - Competitor comparisons (“Competitor A offers 3 plans, B offers 5”) - Case studies with measurable results To apply it: - Research competitor offerings and relevant data points - Insert them into your drafts - Re-grade with Scholar to validate improvements ❓ Does Scholar currently provide direct suggestions for numerical factuality? Not yet. Scholar flags when content lacks numerical factuality but doesn’t generate examples. Next steps: - Research competitor data and measurable metrics manually - Add them into your content - Re-run Scholar to track quality score improvements This ensures credibility now, while Scholar evolves to offer more direct guidance. 📌 Closing Once you integrate SCHOLAR into your workflow, you’ll eliminate guesswork and consistently align your content with Google’s quality signals. Use it to strengthen every draft, elevate accuracy, and gain the competitive advantage of semantic SEO

Last updated on Oct 26, 2026

🔍 QUEST — Authority Research & AI Visibility (Search Atlas)

Purpose Identify authority opportunities and visibility gaps by analyzing SERP queries and extracting structured questions, answers, and authoritative sources consumable by LLMs and outreach workflows. Primary Function Transform a search query into: - Structured question–answer pairs - Source-level authority signals - Actionable inputs for Digital PR and AI Visibility (formerly LLM Visibility) campaigns UI Entry Point Left Sidebar → Authority → AI Visibility (formerly LLM Visibility) → QUEST Inputs 1. Search query (free-text) 2. SERP-derived data sources 3. Platform query quota 4. Optional project or campaign context (downstream) Core Actions 🔎 Query Analysis Action: Analyze a search query to extract authority-relevant information. User actions: - Enter query in the input field - Click Analyze query Execution characteristics: - Query is processed against live SERP data - Results are stored as a retrievable analysis unit - Each query analysis is tracked independently 🧠 Question & Answer Extraction Action: Generate structured Q&A pairs aligned with authoritative SERP patterns. User actions: - View extracted questions - Review AI-generated expert-style answers - Toggle Highlight Sources per question Execution characteristics: - Questions reflect real SERP and content patterns - Answers are designed for citation, reuse, and outreach - Source highlighting controls attribution visibility 🌐 Source Identification Action: Surface authoritative domains and URLs used to construct answers. User actions: - View source list in right-side panel - Select or deselect individual sources - Select all or clear all sources Execution characteristics: - Sources are derived directly from SERP analysis - Source selection directly affects downstream campaign creation 📣 Campaign Bridging Action: Convert QUEST analysis into a Digital PR campaign. User actions: - Select one or more sources - Click Create Campaign with X Domains Execution characteristics: - Selected sources are passed as campaign targets - No outreach is executed at this stage - Campaign creation occurs in Digital PR State Changes Query Lifecycle - New → Analyzed → Stored - Stored queries appear in QUEST history table Campaign Association - Query remains available after campaign creation - Campaign linkage is additive, not destructive Outputs 1. Structured Q&A datasets 2. Authority-aligned answer blocks 3. Curated list of authoritative domains 4. Campaign-ready source targets 5. LLM-consumable visibility inputs Dependencies 1. QUEST outputs are commonly consumed by: - Digital PR campaigns - Outreach targeting logic - AI Visibility (formerly LLM Visibility) strategies 2. QUEST does not require: - Email connections - Templates - Publishing or indexing actions Non-Goals 1. QUEST does not: - Send outreach emails - Publish content - Build backlinks directly - Modify existing authority assets 2. QUEST is not a content editor or CMS Notes & Tips - 📝 Use QUEST queries that reflect how users actually ask questions, not just keywords. - 📝 Source selection determines outreach scope downstream. - 💡 QUEST is most effective when used before Digital PR execution, not after. - 📝 Queries can be reused across multiple campaigns without re-analysis. QUEST defines the research and intelligence layer of Authority in Search Atlas. It converts unstructured search queries into structured authority signals that can be reused across visibility, outreach, and AI-driven workflows. No execution occurs within QUEST. Its sole function is to produce clean, source-aligned inputs that downstream systems can act upon with precision and control. For execution and distribution, refer to Authority Building and Digital PR documentation.

Last updated on Oct 26, 2026

🧠 Agentic SEO: Preparing the Web for the Era of LLMs and AI Agents

Search is no longer consumed exclusively by humans. Modern search engines and AI systems, particularly Large Language Models (LLMs) and autonomous agents, must interpret, summarize, and reason about the web at scale. In this environment, relying on raw HTML alone is increasingly inefficient and error-prone. Schema is no longer a "nice to have." It has become core infrastructure for making websites understandable, reliable, and trustworthy to machines. Search Atlas approaches schema not as static markup, but as a pre-computed understanding layer that prepares the web for agentic search. ⚙️ Pre-Computing Understanding for Machines Search engines and LLMs face a fundamental problem: inferring structure from unstructured HTML is expensive, slow, and ambiguous. To understand a single page, machines must infer: - What the page represents - Which entities exist - How those entities relate to each other - What information is factual versus contextual Schema solves this by acting as pre-computed structure. Instead of forcing machines to guess, schema explicitly defines: - Page purpose - Entity relationships - Content types - Business, product, or service context This dramatically reduces the cost of information retrieval for both traditional search engines and AI systems. 🧩 Reducing Ambiguity and Hallucinations in AI Search AI agents are far less tolerant of ambiguity than humans. When information is implicit or loosely structured, LLMs are more likely to: - Misinterpret context - Combine unrelated facts - Produce hallucinated outputs Explicit structured data: - Reduces cognitive load for machines - Provides non-negotiable factual anchors - Lowers hallucination risk - Increases confidence in downstream reasoning In an AI-driven search landscape, schema directly contributes to answer quality, not just visibility. 📊 First-Party Data Layered Over Technical Audits Unlike static schema plugins, Search Atlas does not treat schema in isolation. The system layers first-party data directly over technical audits, including: - Google Search Console performance - GA4 engagement metrics - Revenue and conversion data (where available) This allows teams to answer a critical question: 👉 Which pages actually matter most from an economic and business perspective? By combining crawl intelligence with real performance data, Search Atlas enables: - Priority-based schema deployment - Smarter technical decisions - Focus on pages that drive revenue, not just traffic 🧱 Machine-Readable Quality as Core Infrastructure In the era of AI search, schema is no longer cosmetic. Many AI systems: - Do not fully render HTML - Do not execute JavaScript reliably - Prefer immediate, structured signals Schema becomes a quality signal for machines that may never "see" a page the way a browser does. Well-structured schema tells AI systems: - This page is intentional - This information is verified - This content is trustworthy - This entity is well-defined Five years ago, schema was an enhancement. Today, it is foundational infrastructure for machine readability. 🚀 Why Search Atlas Is Fundamentally Different Traditional schema tools are: - Template-based - Static - Hard-coded - Brittle - Blind to context Search Atlas delivers dynamic, context-aware schema that adapts to each page's purpose, entity relationships, and real-world performance signals — rather than applying one-size-fits-all markup templates. This means schema that is always relevant, always accurate, and always aligned with how AI systems expect to consume structured information on the modern web. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🌐 Website Studio JS Site Crawlability and LLM Indexation

Your Website Studio site is built to be crawlable by Google and Search Atlas. LLMs like Claude, ChatGPT, and Gemini use crawlers that do not execute JavaScript, so they may not read JS-rendered pages. A previous rendering issue affecting JS-hosted pages on custom subdomains has been resolved — if you experience blank-page crawl results, verify your site is on the latest version. 🔍 How Search Atlas Confirms Your JS Site Is Crawlable Both Site Audit and Site Explorer in Search Atlas support JavaScript rendering, allowing them to crawl your Website Studio site exactly as Google does. Google's Rich Results tool has also been confirmed to crawl and process the site successfully. To verify crawlability yourself, run a Site Audit on your domain with JavaScript rendering enabled. JavaScript rendering is not on by default — you must enable it manually in Site Auditby going to OTTO SEO → Site Audit → Select your project→ OTTO Settings→ Crawl Parameters→ Toggle on JavaScript Rendering. A clean audit with no JS-rendering errors confirms your site is fully accessible to search engine crawlers. Note: For sites using pixel or manual-script OTTO installation, Site Audit title data may not always reflect OTTO-deployed titles in real time. For the most accurate live-state verification, cross-check results with Google Search Console or Google's Rich Results tool. 🤖 Why Claude, ChatGPT, and Gemini Cannot Crawl Your JavaScript Site LLMs like Claude (Anthropic), ChatGPT (OpenAI), and Gemini (Google) use lightweight HTTP crawlers that do not execute JavaScript. When these tools request a JS-rendered page, they receive only an empty HTML shell — making the page appear uncrawlable or blank to them. This is primarily a limitation of those external tools. That said, a previous architectural issue caused JS-hosted pages on custom subdomains to return a near-empty HTML body (with only a title, meta description, and a 'JavaScript Required' notice) to all bots — this has been resolved (LPS-864). If you still see blank crawl results, ensure your site is on the latest version. Additionally, if your site appears in Google under a Search Atlas domain rather than your custom domain, this is a known issue (now resolved, LPS-911) — please contact support if you encounter it. - Google and Bing — execute JavaScript and index your site normally. - Search Atlas Site Audit and Site Explorer — JavaScript rendering must be enabled manually in Site Audit settings (Settings → Crawl Settings → JavaScript Rendering); once enabled, your site is fully crawlable. - Claude, ChatGPT, and Gemini web browsing — no JavaScript execution; these tools cannot read JS-rendered pages. 🔗 Why Search Atlas Preview URLs Appear in Google Search Results If you see Search Atlas preview URLs appearing in Google search results for your domain, this is a temporary indexation delay. Google crawled and cached the preview URL before your live pages were fully indexed. These entries clear automatically once Google indexes the correct live pages for your domain. To speed up this process, submit the affected pages for indexing directly through your OTTO project. Note on og:url and canonical tags: Your og:url and canonical tags should reflect your custom domain. If the Search Atlas builder subdomain appears in og:url or canonical tags, please contact support — this was a known bug (LPS-864) that has been resolved. ⚙️ How to Submit Pages for Indexing via OTTO 1. Open Search Atlas and navigate to the OTTO project for the affected domain. 2. Identify the specific pages where Search Atlas preview URLs are appearing in Google. 3. Select those pages and click Submit for Indexing. 4. Google will prioritize re-crawling those URLs and replace any cached preview entries with your live pages. Once Google processes the indexing requests, the Search Atlas preview URLs will no longer appear in search results for your domain. 🛠️ Troubleshooting: Site Audit Still Shows Blank Pages or JS Errors 1. Confirm JavaScript rendering is toggled on in Site Audit settings (Settings → Crawl Settings → JavaScript Rendering). 2. Re-run the crawl after any OTTO deployment so the audit reflects the latest live state. 3. Verify your custom domain's canonical and og:url tags point to your custom domain — not the Search Atlas origin or builder subdomain. 4. If blank pages persist after these steps, contact support so the issue can be investigated.

Last updated on Oct 26, 2026

🗑️ How to View, Manage, and Delete LLM Visibility Projects in Search Atlas

What Is LLM Visibility? LLM Visibility is a Search Atlas tool that tracks how your brand is mentioned and represented in answers generated by large language models (LLMs) such as ChatGPT, Gemini, Perplexity, Claude, and Microsoft Copilot. Each LLM Visibility project monitors one brand or domain and runs periodic scans to measure mention frequency, sentiment, and share of voice across AI platforms. Navigation path: Left sidebar → AI Visibility OTTO vs. LLM Visibility — What Is the Difference? OTTO and LLM Visibility are two completely independent tools inside Search Atlas. Both use the word project — but they serve different purposes, live in different sections of the platform, and draw from separate quotas. ⚠️ OTTO and LLM Visibility are separate functions. Deleting an OTTO project does NOT affect your LLM Visibility quota — and deleting an LLM Visibility project does NOT affect your OTTO site quota. OTTO SEO — At a Glance - What it does: Automates on-page SEO — deploys metadata, schema, internal links, and content blocks directly to your live website. - Where it lives: Left Sidebar → OTTO SEO → All Sites (SEO Automation) - What a project means: One connected website (domain) with an installed OTTO Pixel or Plugin. - Counts toward OTTO quota? Yes — uses OTTO site slots. - Counts toward LLM Visibility quota? No. LLM Visibility — At a Glance - What it does: Tracks how often and how positively your brand appears in AI-generated answers from ChatGPT, Gemini, Perplexity, Claude, and Microsoft Copilot. - Where it lives: Left Sidebar → AI Visibility - What a project means: One brand or domain being monitored for AI mentions and sentiment trends. - Counts toward OTTO quota? No. - Counts toward LLM Visibility quota? Yes — each project occupies one LLM Visibility slot. Understanding the LLM Visibility Project Limit Each Search Atlas plan includes a fixed number of LLM Visibility project slots. Check your plan page for your specific limit. When you reach this limit, the platform prevents you from creating new projects until you free a slot, purchase additional slots, or upgrade your plan. To resolve a full quota you have three options: - Delete an existing LLM Visibility project to free a slot immediately (see steps below). - Purchase additional LLM Visibility project slots as a quota top-up through the platform's top-up checkout, without upgrading your plan. - Upgrade your plan to increase your project limit (see the Upgrade section below). Where to View Your Existing LLM Visibility Projects 1. Log in to your Search Atlas account. 2. In the left sidebar, click AI Visibility. 3. The LLM Visibility dashboard opens. All existing projects are listed here with their name, domain, and current scan status. 4. Your quota usage — for example, 2 of 2 projects used — is displayed at the top of the dashboard or within the project list header. If LLM Visibility does not appear in your left sidebar, verify that your current plan includes this feature. Contact Search Atlas Support via the in-app Help Widget if you believe it should be accessible. How to Delete an LLM Visibility Project ⚠️ Warning: Deletion is permanent. All scan history, mention data, sentiment scores, and visibility trends for the deleted project are removed immediately and cannot be recovered. Confirm you no longer need the project before proceeding. 1. Navigate to Left sidebar → AI Visibility. 2. Find the project you want to remove in the project list. 3. Click the three-dot menu (⋮) next to the project name. 4. Select Delete from the dropdown menu. 5. Confirm the deletion in the dialog that appears. 6. The slot is typically released within a few minutes; refresh the page if the counter has not updated after 5 minutes. If the slot remains locked after refreshing, contact Search Atlas Support for a manual reset. How to Create a New LLM Visibility Project After Freeing a Slot 1. After deleting a project (or after upgrading to add more slots), navigate to Left sidebar → AI Visibility. 2. Click Add Domain. 3. Enter your brand name and domain URL. 4. Select the topics, keywords, and LLM platforms you want to track (ChatGPT, Gemini, Perplexity, Claude, Microsoft Copilot, and others available in your plan). 5. Click Save or Create Project. 6. The first scan runs on the next scheduled cycle. Initial trend data typically requires 2–3 weeks of collection before statistics and charts become visible in the dashboard. How to Upgrade for More LLM Visibility Projects If you need more project slots than your current plan includes, upgrade your subscription from the billing dashboard. 1. Click your Avatar Menu (👤) (avatar) in the top-right corner of the Search Atlas dashboard to open the Avatar Menu (👤). 2. Select Billing → Plans & Top-ups. 3. Review the available plan tiers and their included LLM Visibility project limits. 4. Click Change Plan or Manage Subscription on the plan that meets your needs. 5. Your new quota takes effect immediately after the upgrade is processed. For enterprise accounts or custom quota increases beyond standard plan limits, contact Search Atlas Support directly via the in-app Help Widget.

Last updated on Oct 26, 2026

📅 Understanding LLM Visibility Data Update Schedule

📋 Overview LLM Visibility in Search Atlas tracks how often your brand or website appears in AI-generated responses across large language models. Because this data requires significant backend processing, it updates on a monthly schedule rather than continuously like keyword data. This article explains how the update cycle works and what to expect. 🔄 How Often Does LLM Visibility Data Update? LLM Visibility data updates once per month. This means the data you see reflects a snapshot from the previous month's processing run. For example, if today is January 27th and the data displayed shows January 10–11, this is expected behavior. The next data refresh will occur at the start of the following month and will then appear in your dashboard shortly after. ⚙️ Who Controls the Update Schedule? LLM Visibility updates are managed by the Search Atlas development team on a monthly basis, not by automated daily or weekly pipelines. This is intentional — querying large language models at scale requires careful coordination to ensure data accuracy and platform stability. As a result: - You cannot trigger a manual refresh of LLM Visibility data from within the platform. - There are no settings or buttons to request an on-demand update. - The data will update once the development team runs the next scheduled monthly refresh. 📊 How Is This Different from Keyword Data? Keyword rank tracking and LLM Visibility operate on completely separate update cycles: - Keyword data can be refreshed more frequently and is driven by automated crawling processes. - LLM Visibility data is updated monthly by the development team due to the complexity of querying AI language models at scale. This difference is by design. Do not expect LLM Visibility to reflect real-time or weekly changes the way keyword rankings might. 🗺️ Where to Find LLM Visibility in the Platform LLM Visibility data is accessible within Search Atlas. Look for LLM Visibility or AI Visibility sections in your platform navigation. If you are unsure where to find the relevant section for your account, the support team can point you to the correct location. ✅ What You Should Do While Waiting for New Data Since data refreshes monthly, here is how to make the most of the current data while waiting for the next update: - Review trends over time: Monthly snapshots are still valuable for identifying directional trends in your brand's AI visibility. Compare month-over-month results rather than looking for daily changes. - Document your current standings: Note which queries your brand currently appears in (or is absent from) so you have a clear baseline to compare against when new data arrives. - Focus on content improvements: Use the current data to identify gaps in your brand's AI presence and make content or authority-building improvements in the meantime. - Set expectations with your team: Communicate to stakeholders that LLM Visibility data is a monthly metric, not a real-time signal, so reporting cycles are aligned accordingly. - Check back at the start of next month: New data is released on a monthly cycle, so plan your review cadence around the beginning of each calendar month. If you are seeing data that appears significantly outdated beyond a full month, or if you have questions about your specific LLM Visibility readings, please reach out for support. When contacting support, have your project name and the date range currently shown in your LLM Visibility report ready so the team can investigate efficiently. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🌍 LLM Visibility Geolocation and City Targeting Explained

🗺️ Overview The AI Visibility tool (left sidebar → AI Visibility) lets you monitor how large language models (LLMs) cite your brand and competitors across different locations. This article explains exactly how the country picker works, whether city-level targeting is available, and how location behavior differs across ChatGPT, Gemini, and Google AI Mode. 🌐 How the Country Picker Works The country selector in AI Visibility does two things simultaneously: - Filters the data you see in your dashboard to show only results collected for that country. - Injects a simulated geolocation context into the queries sent to supported LLMs, so the model responds as if the user is located in that country. This means your results reflect both localized data storage and geographically influenced model responses — not just a filtered view of a single global dataset. 🏙️ City-Level Targeting City-level targeting is available for select queries in AI Visibility. Search Atlas has been actively expanding city-level coverage, and new cities are being added on an ongoing basis. If you do not see your target city listed, it may not yet be supported — but the city list continues to grow. To check available cities, open QUEST AI Visibility, select your country, and look for the city dropdown beneath the country selector. If a city option is not present for your region, country-level targeting will apply by default. Note: A known issue is being investigated where the country/location selection can reset from a non-US country back to the US when navigating from Site Explorer into AI Visibility. If you notice your location has changed unexpectedly, simply reselect your preferred country and city before running a query. 🤖 How Location Behavior Differs by LLM Each LLM handles geolocation context differently. Here is a breakdown of how each model responds to location signals set in AI Visibility: - ChatGPT (OpenAI): Geolocation is simulated by including location context in the query prompt. ChatGPT does not have native real-time location access via the API, so Search Atlas injects country and city context directly into the request. Responses reflect the instructed location rather than a true IP-based location. - Gemini (Google): Gemini accepts geolocation parameters that influence local relevance in its responses. Search Atlas passes the selected country (and city where available) as part of the request, and Gemini factors this into rankings and citations. - Google AI Mode (AI Overviews / AI Mode in Search): Google AI Mode is the most location-sensitive of the three. It uses both the simulated location context and Google's own localization signals. Because of this, results in Google AI Mode may be harder to replicate manually in a browser unless your browser location, language, and search settings exactly match the simulation parameters. An active investigation is underway for cases where AI Visibility reports a website citation that cannot be replicated directly in Google AI Mode. 🗣️ Does Query Language Affect Which Model Version Responds? Yes — query language can influence model behavior in the following ways: - ChatGPT: Queries written in a non-English language may route to language-optimized model configurations. The underlying model version remains the same, but response style, phrasing, and local knowledge depth can vary by language. - Gemini: Gemini is multilingual and adjusts its response quality and sourcing based on the query language. Queries in languages with less training data may return different citation patterns than English queries for the same topic. - Google AI Mode: Language strongly influences which localized index Google draws from. A query in French, for example, will pull from French-language web content even if the country is set to a predominantly English-speaking country. For the most accurate local simulation, align your query language with the language spoken in your target location. Best practice: Write your tracked queries in the language your target audience actually uses when searching, and pair them with the matching country and city setting for the most realistic visibility data. 📍 Coming Soon: Per-Location Local AI Visibility Tracking Search Atlas is developing a dedicated per-location local AI Visibility tracking feature for Google Business Profile (GBP) locations. This will allow businesses with multiple physical locations to track AI-generated mentions and citations at a granular, location-specific level. This feature is currently in the planning stage and is not yet available. ✅ Quick Reference Summary - The country picker both filters data and simulates geolocation in LLM requests. - City-level targeting is available for select cities and expanding over time. - If your location resets to the US unexpectedly, reselect it manually — a fix is in progress. - ChatGPT uses prompt-injected location; Gemini and Google AI Mode use native location parameters. - Query language affects citation sources and model response quality across all three LLMs. - Per-location GBP tracking is on the roadmap but not yet released. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔓 Pro Plan Projects, AI Visibility, and Feature Access

📋 Overview The Search Atlas Pro plan includes access to up to 4 active projects at a time. Some features — including AI Visibility — are tied to your active projects. If you cannot access AI Visibility, the most common cause is reaching your project limit or having the wrong projects set to active. This article explains how to check, manage, and resolve this quickly. 🗂️ What Counts Toward Your Project Limit On the Pro plan, you can have a maximum of 4 active projects running simultaneously. Here is what you need to know about how this limit works: - Only active projects count toward your limit — inactive (disabled) projects do not. - Features like AI Visibility are available only for your active projects. - If all 4 project slots are occupied, you cannot add a new active project without first disabling an existing one. - You can create additional projects beyond 4, but they must remain inactive until a slot becomes available. 🔍 How to View Your Active Projects To see which projects are currently active on your account, follow these steps: 1. Log in to your Search Atlas account. 2. Navigate to the Projects section from your main dashboard. 3. Look for the Active tab or filter to display only your currently active projects. 4. Review the list to confirm how many of your 4 available slots are in use. If you see 4 active projects and need to use AI Visibility for a different project, you will need to disable one of the existing active projects first. ⚙️ How to Disable or Enable a Project Disabling a project frees up an active slot without permanently deleting any data. Your project settings, tracked keywords, and historical data are all preserved. To disable an active project: 1. Go to the Projects section in your dashboard. 2. Locate the active project you want to pause. 3. Select the project options (usually a three-dot menu or a settings icon next to the project name). 4. Choose Disable or Deactivate. 5. Confirm the action when prompted. To enable an inactive project: 1. Go to the Projects section in your dashboard. 2. Switch to the Inactive or All Projects view to find the project you want to reactivate. 3. Select the project options and choose Enable or Activate. 4. Confirm the action. The project will now count as one of your 4 active slots. 🤖 Why AI Visibility Requires an Active Project AI Visibility is a project-level feature, meaning it operates within the context of a specific active project. If AI Visibility appears locked or unavailable, check the following: - Is the project you want to use set to active? If the project is inactive, AI Visibility will not be accessible for it. - Have you reached your 4-project limit? If all 4 slots are taken by other projects, the project you need may have been pushed into an inactive state. - Is your plan current? Confirm your Pro plan subscription is active with no billing issues by checking your account settings. Once the relevant project is set to active and you have an available slot, AI Visibility should become accessible immediately — no additional steps required. 🔄 When Do HyperDrive Credits Reset? HyperDrive credits reset on your monthly billing cycle date — the same date each month that your subscription renews. To find your exact reset date: 1. Click your avatar in the top-right corner of the platform. 2. Go to Billing and then navigate to your subscription details (Plans & Top-ups/Services/Invoices/Activity Log). 3. Your next renewal date shown there is also your HyperDrive credit reset date. Unused HyperDrive credits included in your plan (and any recurring monthly HDC top-up) do not carry over to the next billing cycle. HDC purchased as a one-time top-up, however, roll over and stay on your account until used completely, so plan your usage accordingly before your reset date. 💡 Quick Troubleshooting Checklist - ✅ Check how many projects are currently active — you are allowed up to 4 on the Pro plan. - ✅ Confirm the specific project where you need AI Visibility is set to active. - ✅ If you are at the 4-project limit, disable a project you are not currently using to free up a slot. - ✅ Re-enable the project you need and verify AI Visibility is now accessible. - ✅ Check your billing renewal date to know when your HyperDrive credits reset. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

⏳ New LLM Platforms Need Time to Show Data

🔍 Overview If you recently upgraded your plan or noticed that a platform like Grok or Copilot appears in your AI Visibility dashboard but shows no data, this is expected behavior. Newly-added or newly-enabled LLM platforms require a 2–3 week data accumulation window before trends, scores, and visibility statistics can be generated and displayed. This article explains why this happens, what the ramp-up period looks like, and what you can do in the meantime. 📋 Why No Data Appears for New Platforms Search Atlas calculates AI Visibility trends by collecting and comparing data across multiple snapshots over time. A single snapshot is not enough to generate a meaningful trend line or visibility score. For a newly-enabled platform, the system needs to: - Complete its first full data collection cycle for that platform. - Accumulate enough historical snapshots to calculate movement and trends. - Process and surface those results inside your dashboard. Until that threshold is reached, the platform row will appear in your dashboard but display no statistics. This is not a bug and is not related to your snapshot schedule or plan status. 📅 What the 2–3 Week Window Means The 2–3 week ramp-up period begins from the date the platform was first enabled on your account — either by Search Atlas adding it to the platform roster, or by your account gaining access to it through a plan upgrade. - Week 1: Initial snapshots are collected. No trend data is visible yet. - Week 2: Additional snapshots accumulate. Data may begin appearing for some keywords, but coverage will be incomplete. - Week 3 and beyond: Enough snapshots exist to generate reliable trends, scores, and visibility percentages across your tracked keywords. The exact timing can vary slightly depending on your keyword volume and snapshot frequency set on your project. ⬆️ What Changes After a Plan Upgrade Upgrading to a higher plan — such as the Pro plan — unlocks access to additional LLM platforms like Grok and Copilot. However, unlocking a platform does not retroactively populate historical data. Data collection starts from the moment access is granted, so the 2–3 week window applies from your upgrade date. If you upgraded recently and see these platforms listed in your dashboard with no numbers, your account is working correctly. The data will populate automatically as snapshots accumulate — no action is required on your part. 🖥️ How to Check Your AI Visibility Dashboard 1. In the left sidebar, click AI Visibility (URL: /llm-visibility). 2. Review the platform list. Platforms still in their ramp-up period will appear without visibility scores or trend graphs. 3. Check back after 2–3 weeks from your upgrade or from the date the platform first appeared on your account. You do not need to refresh, re-run snapshots, or contact support to trigger data collection — it happens automatically on your project's snapshot schedule. ❓ How to Tell If This Is Your Situation This ramp-up scenario is the most likely explanation if all of the following are true: - You recently upgraded your plan and Grok or Copilot appeared as new platforms shortly after. - The affected platforms show no data at all — no score, no trend line, no keyword-level breakdown. - Other platforms on your account (such as ChatGPT or Perplexity) are displaying data normally. If other platforms are also missing data, or if it has been more than 3 weeks since the platform was enabled and still nothing appears, that may indicate a different issue worth investigating. ✅ Quick Summary - Grok, Copilot, and other newly-enabled platforms need 2–3 weeks of snapshot data before statistics appear. - This applies after a plan upgrade — historical data is not backfilled. - No action is needed; data populates automatically. - Check your dashboard at AI Visibility in the left sidebar after the ramp-up window has passed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 LLM Visibility Metrics: Rank, Score, Citations, Share of Voice

🔍 Overview When reviewing the AI Visibility tool (Left sidebar → AI Visibility), you may notice that a competitor shows a high Rank or Visibility Score while displaying zero Citations. This is not a data error. These metrics measure different things, and a competitor can legitimately score well on one while showing nothing on another. This article explains what each metric measures, how they relate to each other, and how to interpret competitor data correctly. 📐 What Each Metric Measures There are four core metrics in the AI Visibility tool. Understanding what each one tracks is the key to reading competitor comparisons accurately. - Rank — The average position at which a brand or domain appears across all tracked AI-generated responses for your monitored prompts. A lower number means the brand appears earlier and more prominently in AI answers. - Visibility Score — A composite score that reflects how often and how prominently a brand appears in AI responses. It accounts for both mention frequency and position within responses. A high score means the brand is consistently present and well-placed in AI-generated content. - Citations — The number of times an AI model (such as ChatGPT, Gemini, or Perplexity) explicitly linked to or referenced a specific URL as a source. Citations are a subset of brand mentions — a brand can be named in a response without its URL being cited as a source. - Share of Voice — The percentage of all tracked AI responses in which your brand (or a competitor) receives any mention, compared to the total mention pool across all tracked brands. It reflects relative dominance across the prompt set. ⚠️ Why Competitors Can Rank High With Zero Citations This is the most common source of confusion. Here is exactly why it happens: Citations and Rank are independent signals. Rank and Visibility Score are calculated from brand or entity mentions inside AI responses — meaning the AI named the brand in its answer. Citations, by contrast, only appear when the AI model also provided a source URL alongside that mention. Many AI models frequently mention brands, products, or companies by name without attaching a source link. This is especially common in conversational or recommendation-style responses. The brand is still ranked and scored for that mention — but no citation URL is recorded because none was provided by the AI. As a result, a competitor like Quantive.com can have: - A strong Rank because it is consistently named early in AI responses to your tracked prompts. - A high Visibility Score because it appears frequently and in prominent positions. - Zero Citations because the AI responses that mentioned Quantive.com did not include a linked source URL to their domain. This does not mean the competitor is invisible or irrelevant. It means AI models are referencing them as a known entity without sourcing a specific page. 🔗 How the Metrics Relate to Each Other Think of these metrics as a funnel, from broadest to most specific: 1. Share of Voice — How often is the brand mentioned at all across every tracked prompt? 2. Visibility Score — How prominently and consistently does the brand appear when it is mentioned? 3. Rank — Where in the response does the brand typically appear when mentioned? 4. Citations — Of all those mentions, how many included a direct source URL to the domain? A competitor can perform strongly at steps 1–3 while scoring zero at step 4. The absence of citations does not cancel out strong Rank or Visibility Score results — they are simply measuring a different dimension of AI presence. 📊 Practical Example Suppose you are tracking 50 prompts related to OKR software. Across those prompts: - Quantive.com is mentioned by name in 38 out of 50 responses, usually in the first or second sentence — giving it a strong Rank and high Visibility Score. - None of those 38 responses included a hyperlinked source URL pointing to Quantive.com — so Citations = 0. - Your domain is mentioned in 20 responses, often mid-paragraph, with 5 of those including a source URL — so your Citations = 5, but your Rank and Visibility Score are lower. In this scenario, Quantive.com has stronger AI brand presence (Rank, Visibility Score, Share of Voice), while your domain has more verified source links (Citations). Both represent real competitive intelligence — they just answer different questions. ✅ How to Use This Information - Use Rank and Visibility Score to assess overall AI brand presence for any competitor, regardless of their citation count. - Use Citations to understand which domains are being sourced as authoritative references — this is where content and link strategies have the most impact. - Use Share of Voice to benchmark your relative presence against all tracked competitors in aggregate. - If a competitor has high Rank but zero Citations, prioritise analysing the prompts where they appear and consider what content or entity signals make AI models mention them confidently without needing a source. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

💡 LLM Visibility Feature Change Explained

🔍 What Happened to LLM Visibility? If you had access to LLM Visibility as a standalone feature and found it missing from your dashboard mid-billing cycle, you are not alone. A pricing and feature restructuring was rolled out that moved LLM Visibility into a different part of the platform. This change affected some accounts before their billing cycle ended, which we understand is unexpected and frustrating. This article explains exactly what changed, where to find the feature now, and what your options are going forward. ⚙️ What Actually Changed LLM Visibility was previously accessible as a dedicated section in the left sidebar under AI Visibility (URL: /llm-visibility). As part of a platform-wide pricing update, this feature has been repositioned and is now available under the Authority section of the platform as QUEST LLM Visibility. The updated navigation path is: 1. Click Authority in the left sidebar. 2. Select QUEST LLM Visibility from the sub-menu. If you can see QUEST LLM Visibility in that location, the feature is still available to you under your current plan. If the option does not appear, your current plan may not include access to the repositioned version of the feature. 📋 Why Did This Happen Mid-Billing Cycle? Pricing and feature structure updates are occasionally necessary to reflect the evolving value and infrastructure behind platform capabilities. In this instance, the transition was applied to all affected accounts at the same time rather than waiting for individual billing cycle renewals. We recognise this created a disruptive experience for customers who were actively using the feature and had a reasonable expectation of continued access through the end of their paid period. We sincerely apologise for the lack of advance notice. Changes that affect features you have already paid for should always come with clear communication and sufficient lead time, and we are committed to improving how we handle these transitions in the future. 🛠️ What You Should Do Now Follow these steps to quickly assess your situation and resolve access issues: 1. Check your current access: Navigate to Authority → QUEST LLM Visibility in the left sidebar. If the option is visible, your plan includes the feature in its new location. 2. Review your plan details: Go to your account billing or subscription settings to confirm which features are included in your current plan tier. 3. Compare what you had before: If the previous standalone LLM Visibility offered capabilities you no longer see under QUEST LLM Visibility, make a note of the specific functionality that is missing. 4. Contact support if access is missing: If you had access to LLM Visibility on a paid plan and can no longer find it anywhere in the platform, reach out to our team immediately so we can review your account and make it right. 💬 Requesting a Review or Credit If your access was removed before your billing cycle ended and you were actively using the feature, you may be entitled to a credit or an adjustment. Our support team can review your account history and work with you on a fair resolution. Please have the following ready when you reach out: - The date you last successfully used LLM Visibility. - A brief description of how the feature was part of your workflow. - Your current plan name or tier, if known. 🚀 Going Forward Search Atlas is continuously evolving, and features are regularly enhanced, renamed, or consolidated to deliver better value. To stay informed about upcoming changes that may affect your plan: - Watch for in-platform announcements and banners. - Check the What's New or changelog section of the platform when available. - Reach out to support proactively if you ever have questions about your plan's feature set before a renewal date. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🎯 Rank in AEO with Search Atlas Tools

🤔 What Is AEO and Why Does It Matter? Answer Engine Optimization (AEO) is the practice of structuring your content so that AI-powered answer engines — such as ChatGPT, Google AI Overviews, Perplexity, and Gemini — select your website as a trusted source when generating responses. Unlike traditional SEO, which targets blue-link rankings, AEO focuses on becoming the cited answer inside AI-generated results. The five-step framework below outlines exactly how to approach AEO and which Search Atlas tools support each step. ✍️ Step 1: Write Answer-First Content AI answer engines favor content that delivers a clear, direct answer within the first few sentences before expanding into detail. This mirrors how answer engines extract and present information. - Open every article, blog post, or landing page with a one-to-two sentence direct answer to the primary question. - Follow the direct answer with supporting context, evidence, and examples. - Use question-based headings (Who, What, Why, How) to signal intent alignment to AI crawlers. - Keep sentences short and declarative — avoid hedging language where possible. Use Left sidebar → Keywords → Keyword Magic to discover the exact questions your target audience is asking. Filter by question-type keywords to build a library of answer-first content topics. 📊 Step 2: Maximise Fact Density Answer engines prioritise content that is rich in verifiable facts, statistics, definitions, and specific data points. Thin or vague content is rarely cited. - Include named statistics with their source and year wherever relevant. - Define key terms clearly — answer engines frequently pull definitions verbatim. - Add comparison tables, numbered lists, and step-by-step processes, as these formats are highly extractable. - Avoid filler sentences that add word count without adding information value. Monitor which of your pages are gaining organic visibility by navigating to Left sidebar → Keywords → Rank Tracker (Keyword Rank Tracker). Pages climbing in traditional rankings are also building the authority signals that AEO systems look for. 🏗️ Step 3: Implement Structured Schema Markup with OTTO SEO Schema markup communicates the meaning and structure of your content directly to search and answer engines in a machine-readable format. Pages with proper schema are significantly more likely to be parsed and cited accurately. - Apply FAQPage schema to question-and-answer content. - Use HowTo schema for any step-by-step guides or tutorials. - Add Article and Organization schema to establish entity identity and authorship. - Implement Speakable schema for content intended to be read aloud by voice assistants. Search Atlas automates schema deployment through OTTO SEO. OTTO SEO audits your site, recommends the appropriate schema types for each page, and can deploy structured markup without requiring manual code edits. Access OTTO SEO from your Search Atlas dashboard to run a schema audit and action its recommendations. 🔗 Step 4: Build Brand Citations with Digital PR and QUEST Answer engines do not cite unknown sources. Brand authority — demonstrated through consistent mentions, backlinks, and citations across the web — is a core trust signal that determines whether your site is included in AI-generated answers. - Earn editorial backlinks from authoritative publications in your industry through digital PR campaigns. - Ensure your brand name, website URL, and core facts (founding date, location, product category) are consistent across all external references. - Target unlinked brand mentions and convert them into linked citations where possible. - Publish original research, data studies, or unique insights that give journalists and bloggers a reason to cite you. Use QUEST (Search Atlas's link-building and digital PR workflow tool) to identify citation opportunities, manage outreach campaigns, and track the authority growth of your domain over time. Stronger off-site authority directly increases the probability of AEO citation. For local businesses, consistent citations across directories reinforce entity trust. Navigate to Left sidebar → Local → Local Citations to audit and manage your local citation profile. ⚙️ Step 5: Ensure Technical Accessibility Even the best content will not be cited if answer engines cannot crawl, parse, or render it correctly. Technical accessibility is the foundation that all other AEO efforts depend on. - Verify your pages return a 200 HTTP status code and are not blocked by robots.txt or noindex tags. - Ensure page speed meets Core Web Vitals thresholds — slow pages are deprioritised by crawlers. - Use clean, semantic HTML so content structure is unambiguous to automated parsers. - Submit an up-to-date XML sitemap so new and updated content is discovered promptly. - Check that JavaScript-rendered content is accessible to crawlers that do not execute scripts. Run a full technical audit from your Search Atlas dashboard. OTTO SEO surfaces crawlability issues, Core Web Vitals failures, and indexation problems with prioritised fix recommendations. Navigate to OTTO SEO → Site Audit → Overview (Website Overview) to review your site's overall health metrics and identify any technical barriers. 🚀 Putting the Framework Together AEO success is cumulative. Each step reinforces the others: answer-first content becomes more citable when it is fact-dense; schema markup makes that content machine-readable; brand citations build the trust that causes answer engines to select your source; and technical accessibility ensures nothing blocks the process. - Start with a keyword audit — Left sidebar → Keywords → Keyword Magic — to identify high-value question keywords. - Run an OTTO SEO audit to fix schema gaps and technical issues before publishing new content. - Launch a QUEST campaign to build citations and authority in parallel with content creation. - Track progress in Left sidebar → Keywords → Rank Tracker (Keyword Rank Tracker) and review keyword gaps with Left sidebar → Site Metrics → Keyword Gap. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🤖 Understanding LLM Visibility Subtopics and Actions

🔍 What Is LLM Visibility in Search Atlas? LLM Visibility tracks how your brand, products, and topics appear inside AI-generated responses from large language models (LLMs) like ChatGPT, Gemini, and others. To access this section, go to Left sidebar → AI Visibility (URL: /llm-visibility). Within this dashboard, you will see a breakdown of subtopics — specific themes and subjects that LLMs associate with your brand or domain when generating answers. Understanding these subtopics helps you identify where your brand is already being surfaced by AI and where opportunities exist to improve visibility. 📂 What Are LLM Visibility Subtopics? Subtopics are the specific subject areas or themes that appear within LLM-generated responses when your brand or a related query is mentioned. They are automatically identified and grouped by the platform based on patterns found across multiple AI responses. - They are not submitted by your customers. Subtopics are extracted directly from the content of LLM-generated answers — they reflect how AI models currently describe, categorise, or discuss your brand and related subjects. - They reveal your AI footprint. Each subtopic shows a distinct angle through which LLMs are referencing your brand, such as product features, use cases, industry categories, or competitor comparisons. - They are dynamically updated. As LLM responses evolve over time, the subtopics in your dashboard are refreshed to reflect the latest AI-generated content patterns. 📊 How to Interpret Your Subtopics When reviewing your subtopics, pay attention to the following signals: 1. Frequency: How often a subtopic appears across LLM responses indicates how strongly that theme is associated with your brand by AI models. 2. Sentiment: Whether the LLM mentions your brand positively, neutrally, or negatively within a given subtopic context. 3. Coverage gaps: Subtopics where your brand is mentioned infrequently — or not at all — highlight content areas you may want to strengthen. 4. Competitive presence: Some subtopics may reveal that competitors are more prominently featured than your brand, signalling areas to prioritise. 🚀 What Actions Can You Take With LLM Responses and Subtopics? The insights from LLM Visibility subtopics are most valuable when translated into concrete content and authority-building actions. Here is what you can do: - Create targeted content: If a subtopic shows low brand presence, publish authoritative content (blog posts, landing pages, guides) that directly addresses that theme. This increases the likelihood that LLMs will pull from your content when generating answers. - Strengthen topical authority: Use Left sidebar → Authority → QUEST LLM Visibility to build structured authority signals around the subtopics where you want greater AI recognition. - Build supporting assets: Use Left sidebar → Authority → Cloud Stacks to create content networks that reinforce your brand's association with key subtopics across the web. - Improve indexation: Ensure your supporting content is being discovered by using Left sidebar → Authority → Indexer (URL Indexer) to submit new and updated pages for faster indexing. - Launch outreach campaigns: Earn mentions and citations in high-authority sources related to your subtopics using Left sidebar → Authority → Campaigns. External references signal to LLMs that your brand is a trusted source on a given subject. - Monitor LLM response changes: Revisit your AI Visibility dashboard regularly to track whether your actions are shifting how LLMs describe your brand within each subtopic over time. 💡 Quick Tips for Getting the Most From Subtopics - Focus first on high-frequency subtopics where your brand is mentioned but with neutral or negative sentiment — these offer the fastest improvement opportunities. - Prioritise subtopics that align with your core product or service offerings to ensure AI-generated answers are accurate and on-brand. - Cross-reference subtopics with your existing keyword and content strategy to find alignment between traditional SEO and LLM visibility goals. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🆕 LLM Visibility Tab & Keyword Research Fixes

This release introduces a dedicated top-level tab for LLM Visibility, restores the Worldwide location option in keyword tools, and includes several usability improvements and bug fixes across Keyword Research, Rank Tracker, and LLM Visibility modules. ✨ What's New LLM Visibility Top-Level Tab: LLM Visibility now has its own dedicated tab in the left navigation rail with a full project list page, making it easier to access and manage LLM visibility projects. Re-run Analysis Button: Added a "Re-run Analysis" button to the LLMV Summary tab, allowing users to refresh their LLM visibility analysis with a single click. Post-Connector Routing: After successfully connecting a data source, users are now automatically routed into Coworker setup or Schedule Jobs configuration for a smoother onboarding flow. 🛠️ How to Use It 1. Navigate to the new AI Visibility tab in the left sidebar to access the dedicated project list page. 2. Create or select an LLM Visibility project to view the Summary tab. 3. Click the Re-run Analysis button on the Summary tab to refresh your visibility data at any time. 4. When adding keywords in Keyword Research or Rank Tracker, use the location picker which now includes the Worldwide option. 5. After connecting a new data connector, follow the prompted routing to set up Coworker or Schedule Jobs immediately. 📋 What to Expect Keyword Research & Rank Tracker: The "Worldwide" location option has been restored to the location picker. Location selection now persists correctly when drilling down into keyword details. KRT Tooltip Update: The "NR" (Not Ranking) tooltip in the Current Position column now references "top 100" instead of "first 20" for clarity. Keyword Selection Modal: A confirmation dialog now appears if you attempt to leave the keyword-selection modal without choosing a keyword, preventing orphaned projects from being created. LLM Visibility UI Fixes: Metric widget numbers are now properly aligned. Settings buttons display hover effects correctly. The standalone project list uses a centered, max-width layout for better readability. Multiple QA-reported bugs on the standalone list page have been resolved. 🔜 Coming Soon Further enhancements to LLM Visibility analytics and deeper integration with Content Genius and OTTO SEO workflows are planned for upcoming releases. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 AI Visibility Credits, Limits, and Topics & Queries

🔍 What Is AI Visibility? AI Visibility is a Search Atlas tool that tracks how your brand and competitors appear in AI-generated answers from large language models (LLMs) such as ChatGPT, Gemini, and Perplexity. You can access it by navigating to Left sidebar → AI Visibility (URL: /llm-visibility). To measure your AI presence, the tool runs queries against LLMs and analyses the responses. Each query consumes credits from your plan's quota. 💳 How AI Visibility Credits Work Credits are the currency used every time AI Visibility submits a query to an LLM on your behalf. Each query run deducts credits from the balance associated with your subscription plan. If you are unsure how many credits remain on your account or how credits are allocated across your plan, the Support team can look up your current balance and explain how usage is calculated for your specific subscription. To find out about your credit balance or usage rules, open the chat widget and connect with a teammate — see the contact instructions at the bottom of this article. 📊 Topic and Query Limits per Project Each AI Visibility project has limits on the number of topics and queries you can add, and these limits vary by subscription plan. The key distinctions are: - Topics are the broad subject areas or categories you want to monitor (for example, "SEO software" or "link building tools"). - Queries are the specific questions or prompts submitted to the LLM under each topic (for example, "What is the best SEO platform for agencies?"). If you are unsure what limits apply to your current plan, or if you have hit a limit and need it reviewed, the Support team can confirm the exact caps tied to your subscription and advise on next steps — including whether an upgrade would increase your allowance. To get your exact limits confirmed, use the contact instructions at the bottom of this article and have your project name and subscription plan ready. 🗂️ How the Topics & Queries Tab Works The Topics & Queries tab inside an AI Visibility project is where you organise what you want to track. Here is how to use it effectively: 1. Open AI Visibility from the left sidebar and select or create a project. 2. Navigate to Topics & Queries within the project (Left sidebar → AI Visibility → [project] → Topics & Queries). 3. Use the available options within the tab to add, edit, or remove topics and the queries nested under them. 4. If you encounter an error, a limit warning, or cannot save changes, note the exact message shown and reach out to the Support team with your project name and the error text so they can investigate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

⚡ JavaScript Rendering for LLM Crawler Visibility

Why Wix Sites Can Be Invisible to LLM Crawlers Wix and other modern website builders render page content client-side using JavaScript. This means your text, headings, and body copy are not present in the raw HTML — they are injected into the page only after a browser executes JavaScript. LLM crawlers such as ChatGPT, Perplexity, and Google's AI Overviews often fetch pages without fully executing JavaScript. If your Wix site relies on client-side rendering, these crawlers may see a nearly empty page and miss all of your content entirely. The solution is to enable JavaScript rendering inside Search Atlas's Site Auditor so the crawler processes your pages the same way a browser would — executing JavaScript before reading the content. Enabling JavaScript Rendering in Site Auditor To enable JavaScript rendering for your Wix site, follow these steps: 1. Open Site Auditor in your Search Atlas dashboard and select the project for your Wix site. 2. Before starting or restarting a crawl, locate the crawl settings for that project. 3. Find the JavaScript rendering option within the crawl settings and enable it. 4. Save your settings and launch a new crawl. Once JavaScript rendering is active, Site Auditor will fully render each page — including all JavaScript-injected content — before analysing it. This mirrors how a real browser loads your Wix site and ensures body content, headings, and metadata are visible in the audit results. If you are unable to locate the JavaScript rendering setting in your account, please contact our support team via the chat icon in your Search Atlas dashboard and an agent will guide you through enabling it for your specific project. Confirming Your Content Is Now Visible After the crawl completes with JavaScript rendering enabled, review the audit results to confirm that your page body text, meta titles, descriptions, and heading tags are now correctly detected. If pages that previously showed no content now display full text, the JavaScript rendering configuration is working correctly. Troubleshooting When Results Are Still Incomplete If the crawl still returns incomplete results after enabling JavaScript rendering, consider the following: - Crawl was not restarted after the change: The setting only applies to new crawls. Make sure you launched a fresh crawl after saving the JavaScript rendering configuration. - Wix site may be blocking the crawler: Wix platforms can block unrecognised crawlers through firewall or rate-limiting rules. Check your Wix site's security or access settings for any bot-protection rules that could be rejecting the crawler, and consult your Wix documentation for guidance on allowing specific crawlers. - Still seeing empty content: Reach out to our support team with your project details so we can investigate further. Use the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📧 Configure Email Sender for Quest LLM Visibility Campaigns

🔍 Overview When running outreach campaigns inside Quest LLM Visibility, you need a verified sender email configured before the email option becomes available in the campaign builder. This setting is not managed inside Cloud Stacks or any other Authority sub-section — it lives in a specific area of your account settings. If the email option appears greyed out or missing even though your integrations are connected, this article will walk you through the correct setup path. 🗺️ Where to Find Quest LLM Visibility Quest LLM Visibility is a sub-section of the Authority module. To navigate there: 1. Open Search Atlas and look at the left sidebar. 2. Click Authority. 3. Select QUEST LLM Visibility from the expanded sub-menu. This is separate from Cloud Stacks, URL Indexer, Campaigns, Inbox, and Sent — all of which appear in the same Authority sub-menu but serve different purposes. ✅ Prerequisites Before Configuring a Sender Email Before the email sender option becomes active in Quest LLM Visibility, make sure all of the following conditions are met: - An email integration is connected. Go to your Avatar Menu (👤) (avatar, top-right) → Settings → Email Settings and confirm your email provider (e.g., Gmail, Outlook, SMTP) shows a green Connected status. - The connected account has send permissions. Some integrations connect successfully for read access but lack send permissions. Re-authorise the integration if you are unsure. - Your account plan supports outreach. Confirm that your current subscription includes the Quest LLM Visibility outreach feature. If the section is visible but email is locked, contact support using the chat widget below. ⚙️ How to Configure Your Sender Email Follow these steps to add or update your sender email information for Quest LLM Visibility campaigns: 1. Click your Avatar Menu (👤) or name in the top-right corner of the platform. 2. Select Settings from the dropdown menu. 3. Navigate to the Integrations tab. 4. Locate your email provider under the Email section and click Connect or Manage if already listed. 5. Complete the authorisation flow for your email provider (OAuth for Gmail/Outlook, or SMTP credentials for custom providers). 6. Once the status shows Connected, return to the left sidebar and go to Authority → QUEST LLM Visibility. 7. Open or create a campaign. Inside the campaign builder, the Email channel option should now be active and selectable. 8. Click the Email option and confirm your sender name, sender email address, and reply-to address are populated correctly. 9. Save your changes before launching or scheduling the campaign. 🛠️ Troubleshooting: Email Option Still Missing If you have connected an integration but the email option is still unavailable inside Quest LLM Visibility, work through the following checks: - Refresh the page. After a new integration is connected, a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) is sometimes needed before the platform reflects the new connection. - Reconnect the integration. Go back to Settings → Email Settings, disconnect the email account, and reconnect it from scratch. This resolves token or permission issues that can occur silently. - Check for multiple workspaces. If your account has more than one workspace, integrations connected in one workspace are not automatically available in others. Make sure you are in the correct workspace and repeat the integration setup there. - Verify the integration type. Only email integrations (Gmail, Outlook, or SMTP) unlock the email channel in outreach. Other integration types such as CRM or analytics connectors will not enable the email sender option. - Check browser console errors. If the option appears but cannot be clicked, a browser extension (such as an ad blocker) may be interfering. Try in an incognito window or a different browser. 💡 Key Differences: Integrations Page vs. Campaign Dashboard A common point of confusion is expecting to configure the sender email directly inside the Quest LLM Visibility campaign dashboard. Here is how the two areas relate: - Settings → Email Settings: This is where you authorise your email account and grant Search Atlas permission to send on your behalf. Without completing this step, no email option will appear anywhere in outreach. - Authority → QUEST LLM Visibility → Campaign Builder: This is where you select and customise your sender details (name, address, reply-to) for a specific campaign. These fields only appear after a valid integration exists. Think of the Integrations page as the unlock step, and the campaign builder as where you apply what was unlocked. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🎯 YouTube SEO and Website Optimization in Search Atlas

🔍 Overview Search Atlas is a comprehensive SEO platform designed to optimize both websites and YouTube channels. Whether you want to improve your site's organic rankings or grow a YouTube presence, Search Atlas provides tools to support both goals from one centralized workspace. 🌐 Website Optimization Features Search Atlas offers a wide range of tools to help you audit, optimize, and grow your website's search visibility. - Site Explorer: Analyze any domain's organic traffic, keyword rankings, and backlink profile. Navigate to More Features → Backlinks → Backlink Research to research competitor link profiles and identify link-building opportunities. - Link Gap Analysis: Discover backlinks your competitors have that you don't. Go to More Features → Backlinks → Link Gap Analysis and enter your domain alongside competitor domains to uncover gaps. - Topical Relevance: Evaluate how topically authoritative your domain is compared to competitors. Access this at More Features → Backlinks → Topical Relevance. - Backlink Velocity: Monitor how quickly a site is gaining or losing backlinks over time at More Features → Backlinks → Backlink Velocity. - OTTO SEO: Search Atlas's AI-powered on-page optimization engine. OTTO audits your site and applies SEO improvements automatically, covering technical SEO, content, and schema markup. - Schema Creator: Build structured data for your content at More Features → Schema Creator. Use the Article tab to add thumbnails, publication dates, and other schema properties that improve how your pages appear in search results. - Atlas Agent: Access AI-driven SEO playbooks and insights from Home → Browse all playbooks or launch the Atlas Agent directly to get step-by-step optimization guidance tailored to your project. ▶️ YouTube SEO Capabilities Search Atlas supports YouTube SEO as part of its broader content and keyword research toolkit. Here is how you can use the platform to optimize your YouTube channel and videos. - Keyword Research for YouTube: Use the Search Atlas keyword research tools to find high-volume, low-competition keywords relevant to your video topics. Target keywords that appear in both Google and YouTube search results to maximize cross-platform visibility. - Content Planning: The platform's content planning features help you build topical clusters that work across your website and YouTube channel, ensuring your video content reinforces your site's authority on key subjects. - Competitor Analysis: Research competing YouTube channels by analyzing the domains or websites associated with them using Site Explorer and Backlink Research. Understand what content drives traffic to competitors and identify opportunities for your own channel. - OTTO PPC for Video Ads: If you run YouTube advertising campaigns, OTTO PPC can assist with optimizing display and video ad performance. Note that ad preview environments within the platform are designed to show clean, unbranded previews for accurate review. 🚀 Getting Started Follow these steps to begin using Search Atlas for both website and YouTube SEO: 1. Log in to your Search Atlas account and navigate to Home in the left sidebar. 2. Click Create Project and enter your website domain or the domain associated with your YouTube brand. 3. Use Browse all playbooks to find SEO playbooks relevant to your goals, including content optimization and link building. 4. Run a Backlink Research analysis via More Features → Backlinks → Backlink Research to benchmark your current backlink profile. 5. Launch OTTO SEO to audit your website and receive automated on-page optimization recommendations. 6. Use the Keyword Research tools to identify YouTube-specific keywords and plan your video content calendar. 💡 Tips for Best Results - Align your YouTube video topics with the keyword clusters you are building on your website. This reinforces topical authority across both platforms. - Use Schema Creator to add video schema markup to pages where you embed YouTube videos, which can improve how those pages appear in Google search results. - Regularly check Backlink Velocity to monitor the impact of your YouTube content on your website's link profile, since popular videos often generate organic backlinks. - Use the Compare Backlinks tool at More Features → Backlinks → Compare Backlinks to track how your backlink profile evolves as your YouTube presence grows. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

⚡ AI Visibility Credits, Limits, and Query Management

What Is AI Visibility? AI Visibility (also called LLM Visibility) is a Search Atlas feature that tracks how your brand and content appear in AI-generated responses from large language models. It monitors specific topics and queries across your projects and uses a credit-based system to control usage. How AI Visibility Credits Work Credits are consumed each time the system scans a query against an AI model. Understanding how credits are used helps you get the most from your plan without running out unexpectedly. - Each tracked query uses credits when it is scanned. - Queries can be added automatically by the system or manually by you. Your credit usage may vary depending on the source of each query. - Credits apply to your account and to the projects using AI Visibility. - You can monitor your remaining credits inside the platform to avoid unexpected interruptions to tracking. Topics and Queries: What Are the Limits? AI Visibility is organised around topics, which group related queries together for tracking. Each project has limits on how many topics and queries it can track at one time. - Topics represent broad themes or subject areas relevant to your brand or niche. - Queries are the specific questions or search phrases tracked within each topic. - The number of topics and queries you can track per project depends on your current subscription plan. - When you reach your topic or query limit, you will need to remove existing items before adding new ones, or upgrade your plan to increase your limits. How to Manage AI Visibility To manage your AI Visibility topics, queries, and credits, navigate to the AI Visibility section within the Search Atlas platform. From there you can: - View active topics and queries for each project. - Add new queries manually to an existing topic. - Remove topics or queries you no longer need to free up capacity. - Check your remaining credit balance and current plan limits. If you are unsure where to find these settings or encounter an error while managing your topics or queries, please reach out to our support team for guidance. When doing so, have your project name, a description of the action you were trying to take, and any error message you received ready so our team can assist you as quickly as possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 AI Visibility Sentiment Tab: Occurrences Explained

📌 Overview The AI Visibility report in Search Atlas tracks how your brand appears across AI-generated responses. Inside the Sentiment tab, you will find several metrics that together describe the tone and frequency of your brand mentions. One metric that customers frequently ask about is Occurrences. This article explains exactly what it means and how to use it. 🔍 What Does 'Occurrences' Mean? Occurrences is the total count of times a specific sentiment category — Positive, Neutral, or Negative — was recorded for your brand across all tracked AI responses within the selected date range and query set. In simple terms: every time an AI model responded to a tracked prompt and that response contained a mention of your brand with a detectable sentiment, that counts as one occurrence. The Sentiment tab groups those counts by sentiment type so you can see how often your brand is being described positively, neutrally, or negatively. 📐 How Occurrences Are Calculated Search Atlas processes each AI-generated response that mentions your brand and runs sentiment analysis on the surrounding context. Each analysed mention produces exactly one sentiment label. The platform then tallies those labels: - Positive occurrences — mentions where the surrounding context reflects a favourable tone toward your brand. - Neutral occurrences — mentions that are factual or descriptive with no clear positive or negative tone. - Negative occurrences — mentions where the surrounding context reflects an unfavourable tone toward your brand. The total of all three sentiment categories combined equals the total number of brand mentions analysed in that reporting period. If you see 80 Positive, 15 Neutral, and 5 Negative occurrences, that means 100 brand mentions were processed and scored. 🔗 How Occurrences Relate to Sentiment Score The Sentiment Score shown in the same tab is a weighted percentage derived from your occurrences data. It reflects the proportion of positive mentions relative to all analysed mentions. A higher share of Positive occurrences drives a higher Sentiment Score. Occurrences are the raw counts behind that score. Monitoring occurrences over time helps you understand whether a shift in your Sentiment Score is driven by a rise in negative mentions, a drop in positive ones, or a change in overall mention volume. 📋 How to View Occurrences in the Sentiment Tab 1. In the left sidebar, navigate to AI Visibility. 2. Open the report for the brand or project you want to review. 3. Click the Sentiment tab at the top of the report. 4. The Occurrences column displays the count for each sentiment category — Positive, Neutral, and Negative. 5. Use the date range selector to compare occurrences across different time periods. 💡 Tips for Using Occurrences Effectively - Track trends over time — a sudden spike in Negative occurrences may signal a new AI model is describing your brand unfavourably in response to specific queries. - Compare competitors — if competitor tracking is enabled, you can benchmark their occurrence distribution against yours to understand relative sentiment positioning. - Cross-reference with Mentions — the Mentions metric counts how many AI responses included your brand at all, while Occurrences counts how many of those mentions carried a scoreable sentiment signal. A large gap between the two indicates some mentions lacked enough context for sentiment classification. - Filter by query or topic — narrowing the report to a specific query cluster helps identify which topics are generating negative sentiment, so you can adjust your content or brand messaging accordingly. 📖 Related Metrics in AI Visibility Reports To get the full picture of your AI Visibility performance, use Occurrences alongside these other metrics available in the report: - Rank — the average position at which your brand appears in AI-generated responses. - Citations — the number of times your domain is cited as a source in AI responses. - Share of Voice — the percentage of AI responses in your tracked query set that mention your brand compared to all brands mentioned. - Mentions — the raw count of AI responses that included at least one reference to your brand. - Sentiment Score — the weighted positive sentiment percentage calculated from your Occurrences data. 🆘 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📋 LLM Visibility Data Retention and Deletion Policy

📋 What Happens to Your LLM Visibility Data Your LLM Visibility data is retained in your Search Atlas account for as long as your subscription remains active. We do not automatically delete or remove any LLM Visibility data during normal account operation. Your tracked data, historical records, and monitoring insights remain safely stored and accessible whenever you need them. 🔒 Data Retention During Your Subscription While your account is active, all LLM Visibility data is preserved, including: - Historical tracking data and snapshots - Competitor visibility metrics - QUEST LLM Visibility campaign records - Performance trends and analytics - All stored insights and reports You can access this data at any time by navigating to AI Visibility in the left sidebar, or by visiting the QUEST LLM Visibility section under Authority in the left sidebar. 🗑️ What Happens if Your Account is Cancelled If you cancel your Search Atlas subscription, your account data is handled as follows: - Your account will be marked as inactive - Your account data and projects remain on your account and are not deleted - If you resubscribe, your data and projects will be available again If you have questions about your account after cancellation, contact us through the live chat widget. ⚙️ Account Deletion and Data Removal If you request account deletion or if your account is suspended due to violation of our terms of service, data removal may occur. The timeline and process depend on: - Legal and compliance requirements - Data residency regulations in your region - Your specific account agreement We recommend exporting or backing up any critical LLM Visibility data before initiating account deletion if data preservation is important to your business. 💡 Best Practices for Data Protection To ensure your LLM Visibility data remains safe and accessible: 1. Keep your subscription active to guarantee continuous data retention 2. Regularly download or export reports from your LLM Visibility dashboard for backup purposes 3. Review your account settings and billing information to avoid accidental cancellation 4. Document any custom QUEST LLM Visibility campaigns or monitoring setups for future reference ❓ Do You Have Questions About Your Data Your LLM Visibility data is yours, and we take data protection seriously. If you need clarification on your account's specific data retention policy, your contract terms, or how to export your data, we're here to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

⚡ LLM Visibility Query Quota: Auto-Generated vs. Deployed

Overview LLM Visibility tracks two distinct types of queries: auto-generated queries and deployed queries. Understanding the difference is essential to managing your monthly query quota and troubleshooting issues related to Atlas Brain deployment. If a deployment attempt fails or consumes more quota than expected, this article explains what to check and how to escalate. What Are Auto-Generated Queries? Auto-generated queries are created automatically by the platform when you set up a project or topic in LLM Visibility. The system produces a set of relevant questions and prompts representing how real users might ask about your brand, product, or topic across large language models. - Auto-generated queries are created in the background without manual input. - They appear in your query list inside AI Visibility → Topics & Queries. - Having auto-generated queries does not mean they have been deployed or tested against LLMs yet. What Are Deployed Queries? Deployed queries are queries that have been actively sent to one or more LLMs for processing. Deployment is the action that triggers live data collection — it is when a query moves from a waiting state to an active, results-producing state. - Deployment can be initiated manually or automatically by the platform. - A query can only be deployed if your remaining quota can accommodate it. How to Check Your Current Quota Usage To understand how your quota is being consumed, navigate to your LLM Visibility project and review the query list. You can distinguish between query types by checking the status column or labels associated with each query — auto-generated queries will typically show a pending or draft status until they are deployed. Review the total count of auto-generated queries versus those marked as deployed or active to get a sense of how your quota is being allocated. If your account dashboard shows a quota or usage indicator, compare your current consumption against your monthly limit to determine how much headroom remains before initiating a large deployment. Steps to Take If Your Deployment Is Blocked If an Atlas Brain deployment appears blocked or does not complete as expected, try the following steps before escalating: 1. Review your current query list in LLM Visibility and count how many queries are in a deployed or active state versus auto-generated or pending. 2. Check whether your total active query count is approaching or at your plan's monthly limit, as this is the most common reason a deployment does not proceed. 3. If you have queries in an auto-generated state that you do not need, remove or archive them to free up quota before reattempting deployment. 4. Retry the deployment after making any adjustments and monitor whether it proceeds to an active state. If the deployment remains blocked after these steps, our support team will need to review your account directly. Please have the following ready when you reach out: - Your project name and the topic(s) affected - The exact error message you received (if any) - The approximate date and time the deployment was attempted - The number of queries you were attempting to deploy If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔌 OTTO Pixel Installation Methods and Alternatives

🧭 Overview The OTTO pixel is a small tracking script that powers your AI Visibility projects in Search Atlas. It collects the data needed to monitor how your brand appears across AI-generated responses. If your AI Visibility projects have disappeared or you cannot access Cloudflare, this article explains what may be happening and how to get help reinstating your projects. ❓ Why Did My AI Visibility Projects Disappear? AI Visibility projects require an active, verified OTTO pixel to function. If the pixel is removed, your AI Visibility project is frozen (read-only) but kept, and it will be automatically reactivated with its history preserved once the pixel is reinstalled and OTTO is detected again. Projects may become unavailable or stop tracking when the pixel is not properly installed or verified on your site. Common reasons include: - The pixel was never fully installed or confirmed on your site. - The pixel was removed from your site after initial setup. - The pixel code was present but blocked by a security policy or plugin. - Your Cloudflare integration was disconnected or its associated configuration was removed. Once the pixel is properly installed and verified again, your existing AI Visibility project will be reactivated automatically with its history preserved — you do not need to recreate it. 📋 Installation Methods The OTTO pixel can generally be installed in more than one way — Cloudflare is not the only option. Depending on your platform and technical setup, common approaches include adding the pixel script directly to your site's header code, using a tag manager, or working through your platform's built-in custom code or script management area. To get started, locate your unique pixel script from within your Search Atlas account. The exact location may vary depending on your account setup. Once you have your pixel script, you can add it to your site using whichever method suits your platform — the key requirement is that the script loads on every page of your site. If you are unsure which installation method applies to your site or are having trouble locating your pixel script, our support team can help identify the right approach for your specific setup. 🛠️ What to Have Ready When You Contact Support To help our team assist you as quickly as possible, please have the following information ready: - Your Search Atlas project name or the name of the AI Visibility project that went missing. - The domain or URL you are trying to track. - The platform your website is built on (for example: WordPress, Shopify, Wix, or a custom setup). - Whether you currently have a Cloudflare account connected to your domain. - Any error messages or screenshots related to pixel verification or project setup. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 Find Real User Queries in AI Search Engines

🎯 What This Article Covers As AI-powered search engines like ChatGPT, Perplexity, and Google AI Overviews become more widely used, understanding the exact phrases people type into these tools is increasingly valuable for SEO. This article explains how Search Atlas helps you uncover those real user queries and how QUEST is designed specifically for this purpose. 🤖 Why AI Search Queries Are Different AI search engines tend to attract longer, more conversational queries than traditional search engines. Users often phrase their searches as full questions or detailed prompts rather than short keyword strings. Discovering these phrases lets you: - Create content that directly answers what real users are asking - Identify topics where AI engines are surfacing results in your niche - Optimise for visibility in AI-generated answers and citations - Spot gaps between what your audience asks and what your content currently covers 🛠️ What Is QUEST? QUEST (Query Understanding and Extraction Search Tool) is a Search Atlas feature built to surface the actual search phrases users enter into AI search engines. Unlike traditional keyword tools that pull data from Google or Bing, QUEST is specifically designed to capture query patterns from AI-driven search environments, making it the most relevant tool in the platform for this use case. QUEST helps you move beyond keyword guessing by showing you language that reflects how people naturally interact with AI search tools today. 🚀 How to Access and Use QUEST 1. Log in to your Search Atlas account. 2. Navigate to QUEST using the left sidebar. (If you do not see it in your current sidebar, check your plan permissions or use the platform search bar to locate it.) 3. Enter a topic, seed keyword, or question related to your niche into the search field. 4. Review the query results returned. These reflect real phrases users have entered into AI search engines around that topic. 5. Filter or sort the results by relevance, query length, or frequency to prioritise the most actionable phrases. 6. Export or save queries you want to target, then use them to inform your content briefs, blog topics, or on-page optimisation. 💡 Tips for Getting the Most from QUEST - Use broad seed topics first. Starting with a general topic gives you a wide view of the query landscape before you narrow down. - Look for question-format queries. These often map directly to content opportunities like FAQ sections, how-to guides, or explainer articles. - Compare AI queries with traditional keywords. Use Left sidebar → Keywords → Keyword Magic alongside QUEST to understand how AI search behaviour differs from standard search for the same topic. - Revisit QUEST regularly. AI search behaviour evolves quickly. Running QUEST on the same topics every few weeks can surface newly emerging query patterns. - Use queries in content outlines. Feed the phrases QUEST surfaces directly into your content briefs to ensure your articles match real user intent. 📊 Combining QUEST with Other Search Atlas Tools QUEST works well as part of a broader research workflow inside Search Atlas. Once you have identified high-value AI queries, you can: - Track how your pages rank for related terms using Left sidebar → Keywords → Rank Tracker - Find keyword gaps between you and competitors via Left sidebar → Keywords → Keyword Gap - Build out full keyword lists and cluster related queries using Left sidebar → Keywords → Keyword Magic Together, these tools give you a complete picture of both traditional and AI-driven search demand in your niche. ❓ Frequently Asked Questions - Is QUEST the best tool for finding AI search queries? Yes. QUEST is the dedicated Search Atlas tool built specifically to surface user queries from AI search engines. Other keyword tools in the platform focus on traditional search data. - Can I use QUEST for any industry or niche? Yes. QUEST works across topics and industries. Simply enter a seed term relevant to your niche to get started. - How often is the query data in QUEST updated? Query data is refreshed regularly to reflect current AI search behaviour. Check the data timestamp shown within the tool for the most recent update. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🤖 Understanding Search Atlas's New Full AI Interface

🔍 What Changed and Why Search Atlas recently updated its default opening view from a sidebar panel to a full AI interface. This change was made to give you more screen space, a cleaner workspace, and faster access to AI-powered tools right when you log in. The full interface replaces the narrower sidebar layout to improve usability and support a growing set of AI features. This is a permanent platform update — the sidebar-first layout is no longer the default experience. There is no setting to revert to the previous sidebar view. 🗺️ How to Navigate the New Layout All the tools you used before are still available. The main navigation remains in the left sidebar, which you can use at any time to move between sections. Here is a quick overview of where to find key areas: - Site Explorer — Left sidebar → Site Metrics (Site Explorer) (URL: /site-explorer/list). From here you can access Keyword Magic, Rank Tracker, and Keyword Gap. - Local — Left sidebar → Local → GBP Projects (URL: /gbp-galactic/gbp-projects). Sub-sections include Overview, Media Library, My Tasks, Posts, Reviews, and Local Citations. If you previously relied on the sidebar to quickly access AI tools, those same tools are now front and centre when you open the platform — no extra clicks required. 💡 Tips for Getting Comfortable with the New Interface 1. Start from the left sidebar. Every major section is listed there. Click any item to navigate directly to that tool or report. 2. Use the AI interface as your home base. The full AI view is designed to let you ask questions, generate content, and run workflows without switching screens. 3. Bookmark deep links. If you regularly visit a specific page — such as Rank Tracker or Local Citations — bookmark the direct URL in your browser for one-click access. 4. Explore the AI features. The expanded interface surfaces capabilities that were harder to reach in the sidebar layout, including guided workflows and multi-step AI tasks. ❓ Frequently Asked Questions Can I switch back to the old sidebar view? No. The full AI interface is the new standard layout and cannot be reverted. All previous features remain accessible through the left sidebar navigation. Did I lose any features or data? No. All your existing projects, reports, and settings are intact. Only the default opening view has changed. Why does the interface look different on first load? The platform now launches directly into the AI interface instead of a sidebar panel. This is intentional and applies to all accounts. 🛠️ Still Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🌍 How LLM Visibility Geolocation Simulation Works

Overview The geolocation setting in LLM Visibility does not simply filter a regional dataset. It actively injects geolocation signals into live AI platform requests so that responses reflect what a real user in the selected country would receive. This article explains the general mechanics of how that works and what to expect across different AI platforms. How Geolocation Injection Works When you select a country in LLM Visibility, the platform routes the query through a scraper provider that manipulates the outbound IP address to match the selected country. This means the AI platform receives the request as if it originated from a real user in that country, producing geographically relevant responses. - Geolocation injection works at the network level — the AI platform sees a country-appropriate IP and responds accordingly. - This is true geolocation injection, not post-collection filtering. The responses you see reflect what a real user in that country would receive from the AI. Supported Granularity Geolocation injection currently operates at the country level. The specific granularity available and any workarounds for more targeted simulation (such as city-level queries) may vary depending on your plan and platform. If you need finer geographic targeting than what the country selector provides, contact our support team for guidance on your specific use case. Platform-Specific Behavior Geolocation injection may not behave identically across all AI platforms available in LLM Visibility. Different platforms handle country-level signals in their own ways, which can affect how consistently geolocation is reflected in the responses you receive. If you notice unexpected behavior on a specific platform, note the platform name, the country selected, and the query used so our team can investigate. Need Help? If you experience results that do not match your expected geography, or if you have questions about how geolocation simulation applies to your specific use case, our support team can help. When reaching out, please have ready: the platform you were using, the country you selected, the query text, and any example responses that appeared incorrect. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📍 AI Visibility City-Level Targeting for Local Markets

📋 Overview Search Atlas's AI Visibility tool (QUEST AI Visibility) currently reports brand and keyword visibility at the nationwide level. If you run a local business in a specific city — such as Chattanooga, Tennessee — you may notice that city-level targeting is not yet available. This article explains why that limitation exists, what you can do in the meantime, and what is coming soon. 🔍 Why City-Level AI Visibility Is Not Yet Available AI Visibility data is gathered by querying large language models (LLMs) such as ChatGPT, Gemini, and Perplexity. These models generate responses based on broad training data and do not consistently apply geographic filters the same way a traditional search engine does when you select a location. As a result, returning reliable, reproducible city-level visibility metrics is technically complex and requires a dedicated infrastructure to ensure accuracy. To protect the integrity of your reporting, Search Atlas currently scopes AI Visibility results at the national level. Showing city-level numbers before the underlying data is dependable could lead to misleading insights — which would ultimately harm your strategy. 🗺️ What This Means for Your Local Business If your business serves a specific metro area or city, here is how the current limitation affects you: - Nationwide visibility scores reflect how often your brand or website appears in AI-generated answers across the entire country, not just your target city. - Local competitors may appear in your visibility data if they also rank nationally, even if they are not direct competitors in your market. - City-specific queries (for example, "best HVAC company in Chattanooga") can still be tracked as individual queries inside QUEST AI Visibility — the limitation applies to geographic scoping of the reporting dashboard, not the queries themselves. ✅ How to Get the Most Out of AI Visibility Right Now Even without city-level targeting, you can take steps to make your AI Visibility data more relevant to your local market: 1. Add hyper-local queries. Navigate to Left sidebar → Authority → QUEST AI Visibility and use the Analyze query action to submit queries that include your city name (for example, "plumber in Chattanooga TN" or "Chattanooga roof repair company"). This surfaces how visible your brand is in location-specific AI responses. 2. Track branded mentions. Monitor whether your business name appears in AI answers for local intent queries. Consistent appearances signal growing local AI authority. 3. Benchmark local competitors. Add your top local competitors to the same project so you can compare how often their brands appear versus yours in location-specific queries. 4. Strengthen your local signals. AI models surface brands that are well-cited online. Use Authority → PR Distribution to publish locally relevant press releases and build the citation footprint that LLMs rely on. 🚀 What Is Coming Soon The Search Atlas product team has city-level local AI Visibility tracking actively in development. The planned update will allow you to scope AI Visibility reporting to specific cities, making it far more actionable for local and multi-location businesses. A city allowlist and per-location tracking for franchise and multi-location accounts are part of this upcoming release. Once this feature is live, you will be able to select your target city directly within the QUEST AI Visibility dashboard and see visibility scores scoped to that geographic market. 💡 Tips While You Wait - Focus on submitting city-specific queries now so you have historical data to compare against once city-level scoping launches. - Use Authority → Cloud Stacks and Authority → PR Distribution to build topical and local authority that improves your chances of being cited by AI models in local responses. - Check back in the platform for product update announcements — new features are highlighted on the Home dashboard. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 Understanding AI Visibility Reports and Source Coverage

What Is AI Visibility in Search Atlas? AI Visibility (also called LLM Visibility) tracks how your brand appears in responses generated by large language models such as ChatGPT, Google Gemini, Perplexity, and similar AI-powered search tools. The tool measures how frequently and accurately these AI engines reference your brand when users ask relevant questions. Important: AI Visibility is not a social media monitoring tool. It does not track mentions, posts, comments, or engagement on platforms like Instagram, Facebook, X (Twitter), LinkedIn, TikTok, or similar social networks. If you came here looking for social media tracking, please read the Social Media Mentions section below before proceeding. How to Access AI Visibility Reports 1. Log in to your Search Atlas account. 2. In the left sidebar, click AI Visibility. 3. You will land on the AI Visibility dashboard. 4. Select your project or brand from the available options. 5. Follow the on-screen options to view or generate your visibility report. Your report will display visibility scores, prompt categories, and the specific AI engines that referenced your brand. What Sources and Platforms Does AI Visibility Cover? AI Visibility reports focus exclusively on AI-generated search and answer engines. Covered platforms typically include: - ChatGPT (OpenAI) - Google Gemini - Perplexity AI - Microsoft Copilot - Other emerging LLM-based answer engines as they are added to the platform The report shows you which of these engines mention your brand, in what context, and how your visibility compares to competitors across those sources. Not included: Social media platforms, news aggregators, review sites, or traditional organic search results are outside the scope of AI Visibility reports. Looking for Social Media Monitoring Instead? If your goal is to track brand mentions, manage posts, or monitor reviews across social platforms, Search Atlas handles those needs through a different section of the platform. Navigate to Local (GBP Projects) in the left sidebar to access Google Business Profile management features, including tools for posts, reviews, and local listings. For social media management, go to Social in the left sidebar. If you are unsure which section of the platform covers your specific use case, or if you cannot locate the AI Visibility, Local, or Social sections in your account, our support team can point you in the right direction. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

View and Manage Your LLM Visibility Quota Sites

Overview Your LLM Visibility feature runs on a quota system, meaning a set number of sites can be active under your plan at any one time. If you run into issues — such as being unable to enable LLM Visibility for a new site, or seeing unexpected quota limits — the most common cause is that your quota slots are already occupied by existing sites. This article explains how to check which sites are currently using your LLM Visibility quotas and how to manage them. Why You May Be Hitting a Quota Limit LLM Visibility is tied to a credit and quota system. Each site you activate consumes a quota slot. If all your slots are taken, you will not be able to enable LLM Visibility for additional sites until you free up space by removing or deactivating one of your existing sites. Common signs that you have hit your quota limit include: - You are unable to enable LLM Visibility for a new site. - You are unsure which sites are currently counted against your quota. How to View and Manage Your LLM Visibility Quota Sites To see which sites are currently consuming your LLM Visibility quota and to free up slots, we recommend reaching out to our support team directly. Because quota assignments are managed at the account level, our team can: - Look up which sites are currently active under your LLM Visibility quota. - Remove or reassign a site on your behalf to free up a quota slot. - Advise on options to increase your quota allocation if you need coverage across more sites. When you contact us, please have your account details and the site URLs you want to add or remove ready so we can resolve this as quickly as possible. Tips for Managing LLM Visibility Quotas Efficiently - Regularly review which sites are active under your quota to avoid running out of slots unexpectedly. - Prioritise sites with the highest strategic value for LLM Visibility monitoring so that when you do need to free up a slot, you know which sites are lower priority. - If you anticipate needing LLM Visibility across a larger number of sites, ask our support team about quota increase options before you hit the limit. If you need help identifying or adjusting your LLM Visibility quota sites, please reach out to us via the chat icon in your Search Atlas account and our team will be happy to assist.

Last updated on Oct 26, 2026

🧠 How to Customize AI Visibility Project Topics

This article explains how to change the topics tracked in your AI Visibility project. If Fin or a teammate directed you to update your topics but you weren't sure where to go or how to confirm the change saved correctly, this guide covers the exact steps. 📍 Where to Find It In the left sidebar of the platform, click AI Visibility (URL: /llm-visibility). This opens your AI Visibility dashboard where your project settings and tracked topics are managed. 🛠️ Step-by-Step 1. In the left sidebar, click AI Visibility to open the AI Visibility dashboard. 2. Select the project you want to edit, or create a new one if you haven't set one up yet. 3. Open your project settings — look for a Settings, Edit Project, or gear icon within the project view. 4. Locate the Topics section inside the project settings. This is where your tracked topics are listed. 5. To remove an existing topic, click the X or Delete icon next to it. 6. To add a new topic, type your desired topic into the input field and confirm by pressing Enter or clicking Add. 7. Once all your topics are updated, click Save to apply the changes. ✅ How to Confirm It Worked After saving, return to your project's main view inside AI Visibility. Your updated topics should now appear in the topics list — the old topics you removed should no longer be visible, and any new ones you added should be displayed. If the project has already run a report cycle, you may need to trigger a refresh or wait for the next scheduled scan for the new topics to populate with data. If the topics list still shows the old values after saving, try refreshing your browser before retrying the steps above. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

💡 AI Visibility Credits Refund and Plan Compatibility

🔍 Overview AI Visibility credits (used for the QUEST AI Visibility feature) are only available on the Growth plan and above. If you purchased AI Visibility credits while on the Starter plan, you will not be able to use them until your account is upgraded. This article explains your options and how to get help resolving the situation. 📋 Who Is Affected - Customers on the Starter plan who purchased AI Visibility credits (for example, a $69 credit pack). - Customers who see a "Platforms not in your plan" error or cannot activate AI Visibility features after purchasing credits. ⚙️ Why This Happens AI Visibility (powered by QUEST) is a Growth-plan feature. The billing page allows AI Visibility credit purchases independently of your current plan, which can lead to credits being purchased before confirming plan eligibility. We are actively working to make this limitation clearer at the point of purchase so it does not catch customers off guard. 🚀 Your Options 1. Upgrade to the Growth plan: Once your account is on the Growth plan, your purchased AI Visibility credits will become active and fully usable. If you were already planning to upgrade, this is the most straightforward path — your credits will not be lost. 2. Request a refund for unused credits: If you do not wish to upgrade, you can request a refund for the unused AI Visibility credits you purchased. Our team will review your account and, where eligible, process a refund for incompatible credits. 3. Apply the credit value toward an upgrade: In some cases, our team may be able to help you apply the value of your purchased credits toward a plan upgrade. Reach out via the chat widget to discuss this option. 🛠️ How to Access QUEST AI Visibility (Growth Plan) Once you are on the Growth plan, you can access the feature by navigating to Left sidebar → Authority → QUEST AI Visibility. From there you can Analyze query, View results, and manage your AI Visibility projects using your credits. 💬 How to Request a Refund or Get Help Our billing team handles refund requests and upgrade credit applications on a case-by-case basis. To get started quickly, follow these steps: 1. Log in to your Search Atlas account. 2. Open the chat widget in the bottom-right corner of the platform. 3. Type human teammate to be connected with a member of our team. 4. Let the agent know you purchased AI Visibility credits on an incompatible plan and specify whether you would like a refund or would prefer to apply the value toward an upgrade. Please have your purchase date and credit amount ready so the team can locate your transaction quickly. ❓ Frequently Asked Questions - Will my credits expire while I wait? Purchased AI Visibility credits do not expire immediately. Contact the support team promptly, however, to ensure your request is handled within any applicable refund window. - Can I use AI Visibility credits on the Starter plan at all? No. QUEST AI Visibility requires the Growth plan or higher. Credits purchased on the Starter plan cannot be used until the account is upgraded. - What if I upgraded my plan but credits still are not working? Navigate to Left sidebar → Authority → QUEST AI Visibility and try activating your query analysis again. If you still see a restriction error, open the chat widget and type human teammate for immediate assistance. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 LLM Visibility Credits Maxed Out by Automated Refreshes

🔍 What Happened? If your LLM Visibility credits are suddenly exhausted and you haven't been running manual scans, the cause is likely a burst of automated refresh jobs firing in a short window. For example, a known incident caused 32 refresh jobs to run in a single day, consuming most of a monthly allocation in one go. This is not caused by your manual actions — it is a background process tied to LLM Visibility tracking. ⚙️ Why Automated Refreshes Consume Credits LLM Visibility tracking periodically refreshes data for your active projects automatically. Under normal conditions, these refreshes are spread across the month and stay within your allocation. However, in some cases a large number of refresh jobs can fire at once — rapidly draining your monthly credit quota before you have a chance to notice. A known engineering issue caused monthly credit resets to fail to fire for some accounts, leaving users stuck at their allocation cap even when a new billing period began. This issue has since been resolved, but if your quota was consumed during that window it may not have been automatically restored. 🛠️ How to Check Your LLM Visibility Activity 1. Navigate to the left sidebar → AI Visibility to review the status of your active projects. 2. Check whether your projects show quota consumption or blocked scans — a maxed-out allocation can prevent new scans from running. 3. Review your active projects to identify which ones are set up for automated tracking, as each active project contributes to refresh job volume. 💡 What You Can Do Right Now - Do not add more active projects while your quota is maxed out — additional projects increase the number of automated refreshes that fire each cycle. - Check your project activation settings by reviewing which projects have LLM Visibility tracking enabled. Deactivating projects you no longer need actively monitored will reduce automated refresh consumption going forward. - Request a quota reset if your credits were consumed by an automated burst rather than intentional use — see the section below. 🔄 How to Request a Credit Quota Reset If automated refreshes exhausted your allocation unexpectedly, our team can reset your quota. This is not something you can do yourself from within the platform — it requires action from our support team. To get your quota reset as quickly as possible: 1. Reach out to our support team directly through the platform. 2. Share the date(s) when you noticed the credits were depleted and confirm that you did not intentionally trigger a large number of manual scans. 3. Our team will review your account and apply a quota reset where applicable. If you need further assistance, please don't hesitate to contact our support team via the chat widget in the platform — we're happy to help.

Last updated on Oct 26, 2026

🤖 Understanding LLM Visibility Competitor Ranking Metrics

🔍 Overview When reviewing your LLM Visibility data, you may notice that some competitors — for example, a domain like Quantive.com — display a higher Rank or Visibility Score than your own site, even though they show zero citations in the tool. This can feel contradictory, but it reflects how these two metrics are calculated independently of each other. This article explains what each metric measures and how to interpret them together. 📊 What the Rank and Visibility Score Actually Measure It is important to understand that Rank and Visibility Score are not the same metric and do not depend on each other directly. - Rank reflects how prominently a domain appears in Large Language Model (LLM) responses across the tracked keyword set. A domain can rank highly if it is frequently mentioned, recommended, or referenced by AI models — even without a hyperlinked citation being captured. - Visibility Score is a composite score that factors in the frequency and positioning of a domain's appearances across AI-generated responses. A high score indicates that the domain surfaces often and in prominent positions within those responses. - Citations, by contrast, are trackable links or direct source attributions that an LLM includes in its output. Some AI models reference a domain by name or recommend it without producing a formal citation link — these appearances still contribute to Rank and Visibility Score but do not increment the citation count. 💡 Why a Competitor Can Have Zero Citations but a High Score This scenario is more common than it may seem, and it comes down to a key distinction: being mentioned is not the same as being cited. 1. LLMs mention without linking. AI models like ChatGPT, Gemini, or Perplexity frequently name brands and domains in their responses without attaching a clickable source link. These name-drops are captured in Rank and Visibility Score calculations but do not register as citations. 2. Model behaviour varies by query type. For informational or navigational queries, LLMs are more likely to recommend a brand by name. For research-heavy queries, they are more likely to cite a source. A competitor strong in branded mentions will score well even with few or no citations. 3. Citation tracking depends on link availability. If an LLM response does not include a structured source block or inline hyperlink, no citation is recorded — even if the brand is prominently featured in the answer. In short, a competitor with a high Visibility Score and zero citations is likely being named or recommended frequently by AI models without those responses producing trackable citation links. 🛠️ How to Use This Data Effectively Rather than treating a high competitor Visibility Score as an error, use it as a signal to inform your strategy. - Assess brand mention strength. A competitor with high Rank and Visibility but zero citations has strong brand recognition in AI outputs. This suggests their brand or domain name is well-embedded in LLM training data or frequently reinforced through content. - Audit your own citation-to-mention ratio. If your site has citations but a lower Visibility Score, focus on increasing the breadth of topics and queries where your brand appears — not just where it is linked. - Use LLM Visibility alongside other tools. Navigate to Left sidebar → AI Visibility (URL: /llm-visibility) to explore your full dataset. Cross-reference with Left sidebar → Keywords → Rank Tracker to understand how traditional search performance correlates with AI visibility. - Track trends over time. A single snapshot can be misleading. Monitor how competitor scores shift week over week to identify whether their AI presence is growing, stable, or declining. ✅ Key Takeaways - Rank and Visibility Score measure AI mention prominence — citations are a separate, narrower metric. - Zero citations does not mean zero AI presence; it means the AI models are referencing that domain without producing trackable citation links. - A competitor outranking you in LLM Visibility is a strategic signal, not a data error. - Use the full suite of metrics together for the most accurate picture of competitive AI presence. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🧠 Atlas Brain Mode: Navigation and Billing Access

🔍 Overview Atlas Brain is a focused AI mode within Search Atlas that transforms the dashboard into a dedicated content-research interface. While Atlas Brain is active, the standard navigation elements — including the top-right Avatar Menu (👤) dropdown — may be hidden or inaccessible. This is by design, but it can make it difficult to find your billing page or account settings if you are not aware of this behaviour. If you attempted to open your account dropdown and it did not appear, you may be operating inside Atlas Brain mode. This article explains what Atlas Brain is, how to recognise it, and how to exit it so you can reach your account settings and billing page. 🧩 What Is Atlas Brain? Atlas Brain is an immersive AI research environment built into the Search Atlas platform. When active, it replaces the standard dashboard layout with a focused interface designed for deep content and SEO research tasks. A key characteristic of Atlas Brain mode is that standard navigation elements — including the account dropdown — may not behave as expected while this mode is active. Because the account dropdown may be inaccessible in this mode, actions such as managing your subscription, viewing invoices, or accessing team settings cannot be completed until you exit Atlas Brain. 🚪 How to Exit Atlas Brain Mode To leave Atlas Brain and restore full dashboard navigation, you will need to exit the Atlas Brain interface and return to the main Search Atlas dashboard. Because the exact exit control depends on your current view within Atlas Brain, here is what to try: - Look for a button, link, or icon within the Atlas Brain interface that is labelled something like Back, Exit, or Dashboard and click it to return to the standard layout. - If no such control is visible, try clicking on any top-level navigation item that is still accessible to navigate away from the Atlas Brain environment. - If neither of the above works, contact our support team (see below) and let them know you are unable to exit Atlas Brain mode — they can guide you through the specific steps for your account. Once you are back on the standard dashboard, confirm that the account dropdown is accessible again before proceeding to billing. 💳 How to Access the Billing Page Billing is managed through the Billing page, accessed via the avatar in the top-right (Billing). After successfully exiting Atlas Brain and returning to the standard dashboard, use the account navigation to locate your Account Settings, then find the billing or subscription-related section to view your plan, invoices, and payment details. If the account dropdown or billing area is still inaccessible after exiting Atlas Brain, try refreshing the page and attempting the steps above again. If the problem persists, our support team can assist you directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

💡 AI Premium Quota Refunds and Content Quality

🔍 What Is AI Premium Quota? AI premium quota is a credit-based resource used when generating content through Content Genius. Each generation — whether a full article, a bulk write, or a rework — consumes a portion of your quota. 📋 What the AI Content Generation Process Covers When you use Content Genius, the platform generates a draft based on the inputs you provide, including your target keyword, topic, and any additional instructions. It is important to review all generated elements before publishing or pushing content to your CMS. Reviewing and editing the output before use is a standard step in the content workflow. ⚠️ Understanding Content Quality Expectations AI-generated content is designed to provide a strong starting draft, not a publish-ready final version. Results can vary depending on factors such as: - Keyword specificity: Highly niche or technical topics may produce less precise output. - Input instructions: Vague or minimal prompts typically yield more generic content. - Industry or language complexity: Some subject areas require heavier editorial review. We recommend treating AI output as a first draft that benefits from human editing — particularly for tone, accuracy, and structure. This approach produces the best results and reduces the need for full regeneration. 🛠️ Steps to Take Before Requesting a Refund If the content generated did not meet your expectations, try the following steps before escalating a refund request: 1. Return to Content Genius and use the option to refine or rework the output by providing additional instructions, more context about your audience, tone, or content goals. 2. Check whether your original prompt included enough context — keyword, audience, tone, and content goals — to guide the AI effectively. 3. Manually review and correct the generated content to align with your requirements before publishing. 💬 How to Request a Quota Refund Review Search Atlas reviews refund requests for AI premium quota on a case-by-case basis. To submit a refund review request, please have the following ready: - The specific project or content generation(s) for which you are requesting a refund - A description of the quality issue you experienced with the generated content - Any relevant details about the prompt or instructions you provided Once you have this information ready, contact our support team directly so they can review your case and advise on next steps. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 QUEST vs Real AI Search Query Data

🤔 What This Article Covers Customers sometimes ask whether Search Atlas can surface the exact phrases real users are typing into AI search engines like ChatGPT, Perplexity, or Claude. This article clarifies what QUEST is designed for, what it cannot do, and where to look if you need real user keyword data. ⚠️ The Key Distinction: Simulation vs. Real User Data There are two very different things a customer might be looking for: - Real user query data — the actual phrases people type into AI platforms like ChatGPT, Claude, Gemini, or Perplexity. This data originates inside those closed platforms and is not publicly accessible. - Simulated AI behavior analysis — running prompts through an AI engine inside a tool to see how that AI responds, which sources it cites, and how your brand or content appears in those responses. QUEST only does the second. It does not have access to real prompt data from any external AI platform. 🧪 What QUEST Actually Does QUEST is Search Atlas's AI search simulation tool. It is designed to help you understand how AI engines behave when responding to queries — not to reveal what queries real users are submitting. Specifically, QUEST allows you to: - Submit a prompt and see how an AI search engine constructs its response - Identify which websites, sources, and brands the AI cites or recommends - Test whether your own content or brand appears in AI-generated answers - Compare how different prompt variations affect the AI's response - Analyse the structure and tone of AI answers for content optimisation QUEST is a powerful tool for AI visibility and brand presence analysis. It is not a keyword research tool for AI platforms, and it cannot tell you what phrases your target audience is actually searching for inside ChatGPT or similar tools. 🚫 What QUEST Cannot Do - Access or export real user prompts from ChatGPT, Claude, Gemini, Perplexity, or any other AI platform - Show search volume or trending query data from AI engines - Provide data on how frequently a specific phrase is used in AI searches - Replace traditional keyword research for understanding user intent at scale No third-party tool currently has licensed access to real user query data from closed AI platforms. This is a platform-level restriction, not a Search Atlas limitation. 🔎 How to Find Real User Search Phrases If your goal is to discover the phrases and topics your audience is searching for — whether on Google or AI-assisted search — the best approach is to use Search Atlas's keyword research tools. Keyword Magic — Navigate to Left sidebar → Keywords → Keyword Magic. Enter a seed topic or keyword to generate thousands of related phrases, questions, and long-tail variations based on real search data. This is the most direct way to uncover how users phrase their queries around a given topic. Rank Tracker — Navigate to Left sidebar → Keywords → Rank Tracker. Use this to monitor how your content performs for specific keyword targets over time, helping you refine which phrases drive real traffic. Keyword Gap — Navigate to Left sidebar → Keywords → Keyword Gap. Compare your keyword coverage against competitors to identify high-value phrases you may be missing. These tools draw on real search engine data and are the recommended starting point for any keyword discovery workflow. ✅ Recommended Workflow: Combining Both Approaches For the most complete picture of how users search for your topics — and how AI engines handle those topics — use both capabilities together: 1. Use Keyword Magic (Left sidebar → Keywords → Keyword Magic) to identify real, high-volume search phrases around your topic. 2. Take the most relevant phrases and enter them as prompts in QUEST to see how AI engines respond to those queries. 3. Analyse which sources and brands appear in QUEST's AI-simulated results. 4. Optimise your content to increase the likelihood of being cited in AI-generated answers for those phrases. This combined approach bridges traditional SEO keyword research with AI search visibility — giving you both the demand-side data (what people search) and the supply-side insight (how AI answers it). 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🤖 Find and Generate AI Visibility Reports

🔍 What Is AI Visibility? AI Visibility (also called LLM Visibility) tracks how large language models — such as ChatGPT, Gemini, and Perplexity — mention and reference your brand across different content categories, including social media. Use it to understand how visible your brand is in AI-generated answers and to identify opportunities to improve that presence. 🧭 How to Navigate to AI Visibility 1. Log in to your Search Atlas account. 2. In the left sidebar, click AI Visibility (also labeled LLM Visibility in some account views). 3. You will land on the AI Visibility dashboard. 📊 How to Generate an AI Visibility Report 1. From the QUEST AI Visibility dashboard, select the project or brand you want to analyse. 2. Choose the date range for your report. 3. Use the available controls on the dashboard to run or refresh your report and pull the latest data from connected LLMs. 4. Wait for the report to finish processing — this may take a few moments depending on the volume of queries tracked. 📱 How to Filter Reports for Social Media Once your report has loaded, you can narrow the results to social media mentions. Look for any available filter or category options within the results view and select the option corresponding to social media to show only AI responses that reference social media platforms or social content. If you do not see a social media filter option, check that your tracked queries include topics or prompts related to social media. You may need to add relevant prompts to your project to capture this data. 💡 Tips for Better Social Media Visibility Data - Add social-focused prompts: Include queries that an AI model might answer with social media recommendations, such as "best brands to follow on Instagram for [your niche]." - Track consistently: Run reports on a regular cadence (weekly or monthly) to spot trends in how often LLMs surface your brand in social contexts. - Compare across LLMs: Use any available LLM breakdown options to see whether ChatGPT, Gemini, or Perplexity mentions your brand more frequently in social media responses. ❓ Frequently Asked Questions Why is my Social Media category showing no data? This usually means none of your currently tracked prompts are returning social media results. Try adding social-media-focused prompts to your project and re-running your report. I cannot find the AI Visibility section or a social media filter in my account. Feature availability and exact UI labels can vary by plan and account configuration. When contacting support, please have your project name and a description of what you are trying to accomplish ready so our team can assist you efficiently. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

LLM Visibility Gets Its Own Tab

🆕 What's New 🗂️ LLM Visibility Has Its Own Top-Level Tab AI Visibility (rebranded from LLM Visibility) has been promoted to its own top-level tab in the left-rail navigation. It now features a dedicated project list page with a centered, max-width layout, making it easier to find and manage your AI Visibility projects at a glance. 🔁 Re-run Analysis Button A Re-run Analysis button has been added to the LLM Visibility Summary tab, so you can refresh your analysis without leaving the page. 🌍 Worldwide Option & Location Persistence in Keyword Research and Rank Tracker The Worldwide option has returned to the location picker in Keyword Research and Rank Tracker. Additionally, your selected location now persists when you drill into a keyword — no more re-selecting your location every time. 📊 NR Tooltip Updated in Rank Tracker The NR tooltip in the Rank Tracker Current Position column now correctly reflects the top 100 results instead of just the first 20, giving you a more accurate picture of ranking data. 🔒 Safer Keyword-Selection Modal Exits Leaving the keyword-selection modal without making a selection now triggers a confirmation prompt and automatically removes any orphaned project, keeping your project list clean. 🔌 Smarter Post-Connector Routing After connecting a connector, you are now routed directly into Coworker setup or Schedule Jobs — skipping unnecessary steps. 🐛 Bug Fixes ✅ Empty Project List Fixed A bug where the LLM Visibility project list could render empty ("0 of 0 projects") after opening a project and navigating back — requiring a hard refresh to resolve — has been root-caused and fixed. ✅ Metric Widget Alignment & Button Hover Effects LLM Visibility metric widget numbers are now properly aligned, and Settings buttons now display the expected hover effect. 🔮 Coming Soon: AI Visibility Rebrand The module is being rebranded from LLM Visibility to AI Visibility. You may see both names appear across the interface until the full copy update ships. The upcoming rebrand will update labels, credits terminology, and the sidebar icon to reflect the new AI Visibility name. 💬 Have questions or running into anything unexpected? Chat with our team — a human teammate is always available to help.

Last updated on Oct 26, 2026

🗂️ Manage Top Pages in Your Knowledge Graph

Overview The Knowledge Graph in Search Atlas includes a Top Pages section that displays the most prominent pages associated with your website. You may want to manage which pages appear in this section to keep your Knowledge Graph relevant and clutter-free. This article explains what to do if you want a page removed from the Top Pages section. How to Request Removal of a Page from the Top Pages Section At this time, there is no confirmed self-serve button or in-product option to hide or delete individual pages directly from the Top Pages section of the Knowledge Graph. If you want a specific page removed from this view, the recommended path is to contact our support team so they can assist without requiring you to delete anything from your live website. Important: Do not delete a page from your CMS solely to remove it from the Knowledge Graph Top Pages view. Deleting a live page affects your website and its SEO, and it may not be necessary to achieve the Knowledge Graph result you want. What to Have Ready When You Contact Us To help our team resolve this as quickly as possible, please have the following information ready before reaching out: - The exact URL of the page you want removed from the Top Pages section. - Your project or domain name in Search Atlas. - Whether you want the page hidden from the Knowledge Graph view only, or whether you also want it excluded from future crawls. - Any steps you have already tried and the result you observed. Common Confusion: Knowledge Graph vs. Crawler Exclusions Managing pages in the Top Pages section of the Knowledge Graph is not the same as excluding URLs from your site crawl. - Knowledge Graph Top Pages management — controls which pages are displayed inside the Knowledge Graph feature. This is a content curation action. - Crawler exclusions — controls which URLs Search Atlas crawls when scanning your domain. Excluding a URL from the crawl prevents it from being indexed by Search Atlas, but it is a separate setting from the Knowledge Graph Top Pages view. If you are trying to prevent a URL from being crawled entirely, look for crawler or exclusion settings within Search Atlas rather than managing it through the Knowledge Graph interface. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 Add Competitors and Export LLM Visibility Reports

📋 Overview Search Atlas's AI Visibility section lets you track how often your domain appears in AI-generated responses — and how that compares to your competitors. This article explains how to add and manage competitors and export your LLM visibility data. 🌐 Navigating to AI Visibility All LLM visibility tools live under the AI Visibility section of Search Atlas. Open the left sidebar and click AI Visibility to expand the section, then select the relevant sub-section for the task you want to complete. ➕ Adding Competitors to a Project Once your domain project is set up, you can add competitors to compare LLM visibility data side by side. To add a competitor: 1. Navigate to the AI Visibility section in the left sidebar. 2. Open your domain project. 3. Look for the competitor management area within the project view. 4. Enter the competitor's domain and save your changes. You can add multiple competitors to a single project. Once added, each competitor's domain will appear alongside yours so you can compare LLM visibility performance directly. 📈 Comparing Competitor Visibility After adding competitors, the AI Visibility section displays a comparison view showing how your domain stacks up against competitors in AI-generated results. Key metrics typically include how frequently each domain is cited by AI models and how performance changes over time, helping you spot gains or drops quickly. Explore the available sub-sections within AI Visibility to review breakdowns by topic, query, sentiment signals, and citation data for both your domain and your competitors. 📤 Exporting LLM Visibility Reports You can export visibility data from within the AI Visibility section as a downloadable file. To export a report: 1. Navigate to the relevant view or table within AI Visibility that contains the data you want to download. 2. Look for an export or download option associated with that view. 3. Click the export button and save the file to your device. If you do not see an export option for a specific data view, or if you are unsure which views support export, reach out to our support team for guidance on what is currently available. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔌 Search Atlas WordPress Plugin and AI Visibility Licenses

🧩 What Is the Search Atlas WordPress Plugin? The WordPress plugin is called Search Atlas — not "MetaSync by Search Atlas" or any other variation. Although the plugin's underlying technology is named MetaSync, the name you will see in the WordPress Plugin Directory and inside your WordPress dashboard is simply Search Atlas. If you search the WordPress Plugin Directory or your WordPress admin panel for "MetaSync by Search Atlas," you will not find a match. Always search for Search Atlas. ⚙️ How to Install the Search Atlas Plugin 1. Log in to your WordPress admin dashboard. 2. Go to Plugins → Add New. 3. In the search bar, type Search Atlas. 4. Locate the plugin named Search Atlas in the results and click Install Now. 5. Once installed, click Activate. 6. Connect the plugin to your Search Atlas account using your API key or login credentials when prompted. No separate download or additional plugin is required. The Search Atlas plugin handles MetaSync functionality automatically once activated. 🤖 How to Verify the Plugin Is Connected After activating the plugin, log in to your Search Atlas account and confirm that your site is recognized within the platform. If your site does not appear connected after activation, double-check that you used the correct API key or credentials during the plugin setup. If you continue to experience issues, contact our support team for assistance. 🪪 AI Visibility Licenses and OTTO Upgrades AI Visibility licenses are separate from OTTO SEO licenses. Upgrading your OTTO license does not automatically add AI Visibility licenses to your account. These are two distinct product features with independent license pools. Here is how each license type works: - OTTO SEO licenses — allow you to engage OTTO on a website and run automated SEO tasks. - AI Visibility licenses — allow you to activate an AI Visibility project for a site, which tracks how your brand appears in AI-generated search results. If you were told during your upgrade that AI Visibility licenses would be included, this may have been part of a specific promotional offer or package. You will need to verify the exact terms of your upgrade with our team. 📊 How to Activate an AI Visibility Project To activate an AI Visibility project for a site, log in to your Search Atlas account and locate the AI Visibility feature within the platform. If you do not see an option to activate AI Visibility, it is likely that your current plan does not include AI Visibility licenses. Contact our team to confirm whether your plan includes AI Visibility access or to add licenses to your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 Exporting Query-Level Data from AI Visibility

📋 Overview The AI Visibility report helps you track how your brand appears across AI-powered search platforms. Customers sometimes notice that when exporting data, results show topics rather than the individual queries behind them. This article explains the current export behaviour and what to expect. 🔍 What the Export Currently Includes When you export data from the AI Visibility report, the CSV file is structured around topics — the grouped categories that Search Atlas uses to organise your tracked queries. Full query-level detail (individual search queries mapped to each topic) is not included in the exported file at this time. This means that if you are tracking a large number of queries, the export will reflect topic-level aggregates rather than a row-by-row breakdown of every individual query. ⚙️ How to Access Your Full Query List Inside the Platform While the export does not yet include query-level rows, you can view your complete list of tracked queries directly inside the AI Visibility dashboard. Follow these steps: 1. Log in to Search Atlas and navigate to your project. 2. Open AI Visibility from the left sidebar and select your project. 3. Select the Topics & Queries tab within the project. 4. Scroll through the full list of tracked queries. The platform now displays all your tracked queries without the previous 10-row display cap, so your complete query set is visible. 5. Use the available filters (platform, date range, sentiment, visibility score) to narrow down the data you need. Reviewing your queries inside the platform gives you access to per-query metrics including platform-level visibility, sentiment, and citation data that are not available in the current CSV export. 📅 Date Range and Display Notes Keep the following in mind when reviewing your AI Visibility data: - The report supports a date range of up to 31 days per view. - All tracked queries are now fully visible in the dashboard — the earlier limit that capped the display at 10 queries per page has been removed. - Topic groupings in the dashboard show up to 7 topics in the summary view; switch to the detailed query view to see data beyond the top topics. 🚀 What's Coming Next The Search Atlas team is actively working to extend the CSV export to include additional data points. An upcoming update is currently in review that will bring Sentiment, Citations, and Visibility Score Rank data into the exported file. Query-level export improvements are part of the broader roadmap for the AI Visibility feature. Once these updates are released, you will be able to pull a more complete dataset — including individual queries — directly from the export function. 💡 Workaround: Capturing Query Data Now Until query-level export is available, here are practical ways to capture the data you need: - Screenshot or screen-record the Queries view in the dashboard for a quick visual reference. - Use browser developer tools or copy-paste the query table into a spreadsheet if you need an ad-hoc extract. - Filter by individual topics in the dashboard to focus on specific query groups and note the associated metrics manually. 🛠️ Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

AI Visibility Account Limits and Plan Upgrades

What Are AI Visibility Accounts? An AI Visibility account (also called a project) is a tracked website or brand within the AI Visibility tool. Search Atlas monitors how your sites appear across AI-powered search engines and large language models (LLMs). Each plan includes a set number of these accounts, and the limit determines how many domains you can track simultaneously. How Many AI Visibility Accounts Does My Plan Include? The number of AI Visibility accounts available depends on your current subscription plan. Plan tiers differ in how many AI Visibility projects they include. To find out exactly how many accounts your plan includes, check your in-platform billing section or reach out via the chat widget for confirmation of your specific limit. What Happens When I Reach My Account Limit? Once you reach the maximum number of AI Visibility projects allowed on your plan, you will not be able to add new accounts without upgrading. If you need to track additional sites, you have two options: 1. Remove an existing project to free up a slot and add a new site in its place. 2. Upgrade your plan to increase the number of accounts available to you. Do I Need a Higher Plan for More Sites? If you need to track a large number of AI Visibility accounts beyond what your current plan allows, an upgraded plan may be the appropriate tier. Higher-tier plans can offer increased project limits tailored to your team's scale. To get an accurate quote or to discuss upgrading your plan, have the following information ready: - Your current plan name - The number of AI Visibility accounts (sites/domains) you need to track - Your account email or organization name How to Prepare for Escalation If you are unsure of your current plan's AI Visibility account limit or need to take action, here is what to do: 1. Check your subscription confirmation email or in-platform billing section for your current plan name and tier. 2. Determine how many sites you currently need to track and whether you are at or near your limit. 3. Decide whether removing an existing project frees up enough capacity, or whether a plan upgrade is required. 4. If you need to upgrade or confirm your exact limit, have your plan name, account email, and the number of projects you need ready before reaching out. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📄 Export LLM Visibility Alerts as Client Documents

📋 Overview Search Atlas sends automated email alerts when your site's LLM visibility changes — including when new AI citations are detected or citation movement occurs. Customers often want to share these notifications with clients as a polished, downloadable document. This article explains what's currently possible and the best workaround to use right now. 🔍 What Are LLM Visibility Alerts? LLM visibility alerts are automated email notifications triggered by changes in how AI models (such as ChatGPT, Gemini, or Perplexity) cite your website. These alerts are delivered directly to your inbox and are designed to keep you informed of AI visibility performance changes. ⚠️ Current Export Limitation At this time, Search Atlas does not offer a one-click option to download LLM visibility alert emails as a PDF or document directly from the platform. This is a feature request that has been noted by our team. 🛠️ Recommended Workaround: Save Your Email as a PDF Until a native export option is available, the fastest way to create a shareable document from an LLM visibility alert email is to save it as a PDF from your email client. Follow these steps: 1. Open the LLM visibility alert email in your inbox (Gmail, Outlook, Apple Mail, or similar). 2. Click Print — this is usually found in the email's options or three-dot menu. 3. In the print dialog, change the Destination or Printer to Save as PDF. 4. Click Save and choose a location on your computer. 5. Send the saved PDF file directly to your client. This produces a clean, professional-looking document that preserves all the alert details included in the email notification. 📬 Submitting This as a Feature Request If a native in-platform export option for LLM visibility alerts is important to your workflow, you can submit this as a feature request by reaching out to our team. When doing so, it helps to include: - Your project name and the email address associated with your account. - A description of how you would use a native export or sharing option (e.g., client reporting, agency use). If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📄 Export Full AI Visibility Project Reports

Overview AI Visibility reports in Search Atlas can be exported in several ways depending on how much detail you need. If you want a full project report — not just a snapshot of the Summary page — this article explains how to get the right export and how to reach our team if you need additional assistance. What to Know About AI Visibility Report Exports The AI Visibility module includes a Summary page, but customers sometimes need more than a snapshot of that view. Full project report exports — covering data beyond the Summary — may require using a different part of the platform or contacting our team for guidance specific to your account. Because export options can vary depending on your plan and how your project is configured, we recommend reaching out to our support team before spending time on an approach that may not apply to your account. When you do, please have the following ready: - Your project name - A description of what data you need to export (e.g., specific sections, date ranges, or the full project) - Any error messages or limitations you have already encountered General Tips While You Wait If you want to capture what is currently visible on screen as a quick, informal snapshot, you can use your browser's built-in print function: 1. Navigate to the AI Visibility page or section you want to capture. 2. Open your browser's print dialog — press Ctrl + P on Windows or Cmd + P on Mac. 3. Set the destination to Save as PDF and save the file. This captures only what is visible on screen and is not a substitute for a full project report export, but it can be useful for sharing a quick snapshot while our team helps you with the full export. Getting Help with a Full Export Because the specifics of full AI Visibility project report exports depend on your account configuration, our support team is the fastest way to confirm which options are available to you and walk you through the correct steps. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 AI Visibility Report Export Data Limitations

📋 Overview The AI Visibility report helps you track how your brand appears across AI-powered platforms. When exporting this report, customers sometimes notice that query-level data is not included in the export file — only topic-level data appears. This article explains the current export behaviour and what you can do if you need query-level details. 🔍 What the Export Currently Includes When you export the AI Visibility report, the downloaded file contains topic-level data only. This means: - Each row in the export represents a topic, not an individual query. - The specific queries tracked under each topic are not included in the export at this time. - Metrics are scoped to the topic level in the export. This is a known limitation of the current export feature. Query-level data — such as individual queries and their associated metrics — is not yet available in the exported file. 📁 How to Access Query Data While query-level data is not yet available in the export, you can view query details directly within the AI Visibility dashboard by navigating to the relevant topic and expanding the query view inside the platform. If the data you need is not visible there, please reach out to our support team for further guidance. ⚠️ Known Limitation to Be Aware Of The current export does not include query-level data. If your workflow requires query-level metrics, the best path forward is to contact our support team, who can confirm what data is currently accessible and advise on next steps. When reaching out, please have the following ready: - Your project or workspace name. - The specific data or metrics you are trying to export. - Any error messages or unexpected behaviour you have observed, along with the date and time it occurred. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📤 Exporting Queries from AI Visibility Reports

Overview When you export a report from the AI Visibility section, the downloaded file currently does not include the individual queries tracked within your report. This article explains the current export behaviour, what you can do in the meantime, and how to reach our team if you need further help. What the Current Export Includes At this time, the AI Visibility export does not include query-level data. Individual queries are not included in the exported file. This is a known limitation that our team is aware of and working to address. What You Can Do Now Because query-level CSV export is not yet available, here is what we recommend in the meantime: 1. Open your AI Visibility report inside the platform and review your queries directly on screen. 2. If you need the data in a document, manually copy the query information from the platform and paste it into a spreadsheet or text file. 3. If you have an urgent need for query-level data from a specific project, contact our support team with your project name and a description of what you need — our team can look into options for you. Feature Status Including individual queries in the AI Visibility CSV export is a known feature gap. Our team is aware of the request. We will update this article as the functionality becomes available. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

💡 OTTO Pixel Fixes and LLM Citation Visibility

🔍 Overview OTTO SEO automates on-site improvements by injecting fixes through a JavaScript pixel. This approach is powerful for real browsers and search engine crawlers, but it has one important limitation: large language models (LLMs) like ChatGPT, Perplexity, Claude, and Gemini cannot see JavaScript-rendered changes. This article explains why, what OTTO pixel fixes actually do, and which Search Atlas tools genuinely influence LLM citation visibility. ⚙️ How the OTTO Pixel Works When you install the OTTO pixel on your site, it runs client-side JavaScript in a visitor's browser. This allows OTTO to apply fixes such as: - Title tag and meta description updates - Schema markup injection - Internal linking enhancements - Heading structure corrections - Image alt-text additions These changes are rendered at the browser level, after the raw HTML has been delivered by your server. Traditional search engine crawlers like Googlebot can process JavaScript, which is why OTTO fixes can positively affect organic search rankings. However, LLMs work very differently. 🤖 Why LLMs Cannot See OTTO Pixel Changes LLMs such as ChatGPT and Perplexity do not browse your live website in real time when generating answers or citations. Instead, they rely on: - Pre-crawled training data — static snapshots of web pages collected before the model was trained. - Retrieval systems — some LLMs use search APIs that fetch raw HTML, not JavaScript-rendered content. - Structured data feeds — knowledge graphs, publisher feeds, and indexed structured content. Because OTTO pixel fixes only exist after JavaScript executes in a browser, they are invisible to any system that reads raw HTML. An LLM querying your page sees the same unmodified source code a user would see if they disabled JavaScript in their browser. This is not a bug in OTTO — it is a fundamental difference between browser-based rendering and how LLMs ingest web content. 📊 What Actually Influences LLM Citation Visibility Winning citations in ChatGPT, Perplexity, or similar tools depends on factors that exist in your static, server-rendered content and your broader digital footprint. Focus on the following areas: - Static on-page content quality — Well-written, authoritative, factually accurate content baked directly into your HTML (not injected by JavaScript) is more likely to be referenced by LLMs. - Server-side structured data — Schema markup added directly to your page source (not via the OTTO pixel) helps LLMs understand your content type and context. - High-authority backlinks and brand mentions — LLMs weight sources that are frequently cited across the web. Use Search Atlas's Link Building tools to grow your link profile. - Local citations — For local businesses, consistent NAP (Name, Address, Phone) data across directories strengthens your presence in LLM knowledge bases. Navigate to Left sidebar → Local → Local Citations to manage these. - LLM Visibility monitoring — Track how often your brand appears in AI-generated answers using the Search Atlas LLM Visibility report to identify gaps and opportunities. ✅ Recommended Actions 1. Audit your site's server-rendered HTML to ensure key content, headings, and schema are present without relying on JavaScript. Go to Left sidebar → OTTO SEO → Site Audit to run a crawl. 2. Add schema markup (Article, Organization, FAQPage, etc.) directly in your page source or through your CMS — not solely through the OTTO pixel. 3. Publish high-quality, original content that answers the specific questions your target audience asks LLMs. 4. Build brand authority through consistent local citations, press mentions, and backlinks from trusted domains. 5. Monitor your LLM citation performance regularly in Search Atlas and use those insights to prioritize content improvements. 🛠️ Verifying Your OTTO Pixel Installation Even though the OTTO pixel does not influence LLM citations, it remains essential for organic SEO improvements. To confirm your pixel is correctly installed and active, navigate to Left sidebar → OTTO SEO → Site Audit → Installation Guide. A correctly detected pixel ensures all browser-level and crawler-level fixes are being applied to your site. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🌦️ Understanding Climate Audit Results

🌍 What is the Climate Audit? The Climate Audit reviews climate-related statements across your pages and compares them with the measured climate characteristics of each location. It helps identify factual errors and opportunities to make local content more useful. The audit focuses on accuracy and relevance. A page does not need to mention climate to perform well, but adding useful local context may improve its helpfulness. 📊 What each label means - FIX: The page contains a climate statement that conflicts with measured local conditions. These are factual errors that should be corrected. - ADD: The page does not mention the local climate. This is an opportunity to add relevant information, not an error. - ENHANCE: The climate wording is accurate but too general. It could apply to many locations, so consider adding specific local details. - BETWEEN: The location falls between two climate types. Both descriptions may be defensible. Update the content to address practical conditions that apply across both types. - NONE: The page is already accurate and does not require a climate-related change. 🛠️ How to handle each result 1. Review the page URL and the audit explanation. 2. For FIX results, remove or rewrite the conflicting claim. For example, do not describe lake-effect moisture in a location that is far from the Great Lakes unless reliable local research supports the statement. 3. For ADD results, add climate information only when it helps explain the customer’s needs, services, or local conditions. 4. For ENHANCE results, replace broad wording with accurate details such as seasonal weather, precipitation, temperature changes, humidity, or conditions that affect the relevant service. 5. For BETWEEN results, avoid choosing one climate type without context. Write about the shared conditions and practical issues that apply to the location. 6. For NONE results, leave the content unchanged unless you have a separate editorial reason to update it. ✍️ Writing accurate climate content - Use location-specific facts rather than generic statements that could describe any market. - Connect climate details to the page topic and customer needs. - Avoid overstating conditions or presenting borderline classifications as certain. - Do not add climate claims just to include keywords. - Verify unusual claims with a reliable local or geographic source before publishing. - Keep the wording natural and useful for readers. ✅ Understanding audit totals A large number of ADD or ENHANCE results does not mean the site contains widespread errors. These labels identify content opportunities. The FIX label represents the pages where the audit found a contradiction that should receive priority. BETWEEN results require judgment because climate boundaries are not always clear-cut. Review the audit’s recommended wording and focus on conditions that are relevant under either classification. 🚀 Recommended workflow 1. Prioritize all FIX pages. 2. Review BETWEEN pages carefully and use balanced wording. 3. Improve ENHANCE pages where local detail adds value. 4. Address ADD pages selectively based on the page purpose. 5. Do not spend time changing NONE pages for climate reasons alone. 6. Recheck edited pages for accuracy, readability, and consistency with the rest of the site. 💬 Need help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 AI Visibility Dashboard Data & Ranking Logic

📋 Overview The AI Visibility dashboard gives you a consolidated view of how your brand appears across large language models (LLMs). Occasionally, customers notice that chart data, visibility trends, or sentiment data are missing, while only Top Performing Topics remain visible. This article explains what causes this and what you can do. 🔍 How to Access the AI Visibility Dashboard 1. Log in to your Search Atlas account. 2. In the left sidebar, click AI Visibility. 3. Select the project you want to review. ⚙️ How Ranking Aggregation Works The AI Visibility dashboard collects and processes mention and ranking data from supported LLMs. Data collection runs on a scheduled cycle, so results are not real-time — there is a processing window before new data appears in your charts. Each project is processed independently, so data availability may differ between projects in the same account. ❓ Why Is My Dashboard Missing Chart or Sentiment Data? If your AI Visibility dashboard is showing only Top Performing Topics and the trend or sentiment sections are blank, common reasons include: - New project with limited history: Newly added projects may show partial data while collection cycles are still running. - Temporary data aggregation delay: Platform updates or processing load can slow down the aggregation pipeline. This is usually resolved automatically. - Platform outage: If there is an active outage affecting the AI Visibility dashboard, chart data and trend information may be temporarily unavailable until the issue is resolved by our engineering team. Top Performing Topics may still appear while other sections remain blank. 🛠️ What to Do If Your Dashboard Data Is Missing Because missing dashboard data during an outage is resolved by our backend team, there are no self-serve steps that will restore the data. To help our team investigate as quickly as possible, please have the following ready when you reach out: 1. The exact name of the affected project in your account. 2. Which specific sections are missing (for example, visibility trend, sentiment data, or chart data). 3. The date and time when you first noticed the issue. 4. Any error messages or unusual behavior displayed on the dashboard. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 Understanding LLM Visibility Usage Quotas and Limits

📋 Overview LLM Visibility helps you track how your brand and content appear across AI-powered search engines. To get the most out of the tool, it's important to understand how usage quotas are structured — specifically how many Topics and Queries you can add, and how limits are applied across your websites. 🔢 What Are Topics and Queries? Before diving into limits, here's a quick recap of the two key building blocks in LLM Visibility: - Topics: Broad subject areas or categories you want to monitor (e.g., "SEO Tools" or "Link Building"). - Queries: Specific questions or search phrases nested inside each Topic that LLM engines are asked to evaluate (e.g., "What is the best SEO tool for small businesses?"). 📏 What Are the Default Limits? Your LLM Visibility quota defines how many Topics and Queries you can create in total. The exact limits depend on your current subscription plan. To check the limits included in your plan: 1. Click your avatar in the top-right corner of the platform. 2. Select Billing. 3. Open the Plans & Top-ups tab. 4. Review the LLM Visibility allowances listed under your active plan. If you need to increase your limits, you can upgrade your plan or explore available top-ups directly from the Plans & Top-ups tab by clicking Change Plan or Manage Subscription. 🌐 Are Limits Per Website or Global? This is one of the most common questions about LLM Visibility quotas. Here's how it works: - Limits are global across your account, not separate for each website. This means your total Topic and Query allowance is shared across all websites you have set up in the platform. - For example, if your plan includes 20 Topics total and you have 4 websites, those 20 Topics are distributed however you choose across all 4 websites — not 20 per website. - There is no automatic per-website allocation. You decide how to distribute your quota across your projects. Keeping this in mind will help you plan your monitoring strategy effectively, especially if you manage multiple websites under the same account. 💡 Tips for Managing Your Quota Efficiently - Prioritise high-value Topics first. Focus on subject areas that matter most to your clients or business goals before filling your quota with lower-priority themes. - Consolidate overlapping Queries. Avoid duplicating similar questions across multiple Topics. One well-structured Query covers more ground and preserves your allowance. - Review usage regularly. Audit your Topics and Queries periodically to remove any that are no longer relevant, freeing up quota for new priorities. - Plan distribution across websites. If you manage several websites, decide in advance how many Topics each one needs before you start building them out. 🔍 How to Check Your Current Usage To see how much of your LLM Visibility quota you have used: 1. Navigate to Authority in the left sidebar. 2. Select QUEST AI Visibility. 3. Review the Topics and Queries you have already created across your websites to get a clear picture of your current usage versus your plan limits. 🛠️ Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 26, 2026

🎓 Scholarly Scoring: Content Classification and Factuality Explained

📌 Overview The Scholarly Scoring tool (found at Left sidebar → Content → Scholar) evaluates your content across multiple quality dimensions, including factuality, structure, and relevance. One of its core functions is determining what type of content it is analysing — such as a blog post, product page, or landing page — because each content type is scored against different benchmarks. This article explains how that classification works, why it sometimes produces unexpected results, and how factuality is evaluated. 🗂️ How Content Type Classification Works Scholarly Scoring uses a weighted signal algorithm that analyses three layers of your content to assign a content type. These layers are evaluated in order of descending weight: 1. Metadata signals (highest weight — ~45%): The tool first reads your page title tag, meta description, and URL slug. Keywords associated with commercial intent — such as "buy," "price," "model," "specs," or brand-plus-product-name patterns — push the classification strongly toward product page. Informational phrases like "how to," "guide," "what is," or "vs." lean toward blog post or editorial. 2. Structural/heading signals (medium weight — ~35%): The H1, H2, and H3 hierarchy is scanned for structural patterns. Product pages typically contain spec-list headings, feature-comparison subheadings, and short, noun-heavy section titles. Blog posts tend to use question-based or narrative subheadings. The density and formatting of heading text contribute significantly to the final classification. 3. Body content signals (lower weight — ~20%): Finally, the body text is analysed for trigger phrases, sentence structure, and paragraph length. Short paragraphs, bullet-heavy formatting, and imperative call-to-action language all reinforce a product-page classification. The algorithm combines these three scores into a confidence percentage. If the confidence for any single content type exceeds 70%, that classification is applied. Below that threshold, Scholarly Scoring falls back to the closest match and may flag the result with a low-confidence indicator. 🛒 Product-Page Signal Triggers to Watch For The following elements are the most common reasons a blog post gets misclassified as a product page. If your article contains several of these, the algorithm may tip past the 70% confidence threshold for product page: - Call-to-action (CTA) phrases in body text or headings: "Buy now," "Get a quote," "Add to cart," "Request a demo," "Check availability." - Pricing language: Dollar signs, percentage discounts, "starting at," "per month/year," or tabular price comparisons. - Specification-style formatting: Tables or bullet lists with label–value pairs (e.g., "Weight: 2 kg," "Capacity: 500 units"). - Schema-like heading patterns: H2s that mirror product schema fields such as "Features," "Specifications," "Compatibility," "Reviews," or "Warranty." - Affiliate or commercial URL slugs: Slugs containing "best," "top," "review," or "deal" combined with a product name push metadata signals toward commercial classification. 📝 Why Blog Posts Are Sometimes Misclassified Misclassification most commonly affects three blog-post formats: - Product roundups and "best of" lists: These naturally contain spec comparisons, pricing references, and affiliate CTAs — the same signals the algorithm uses to identify product pages. - Tutorial content with tool recommendations: In-depth how-to articles that feature embedded product CTAs or sponsored sections accumulate enough commercial signals to cross the classification threshold. - Venue-specific or location SEO content: Pages targeting a specific venue, event space, or local business often include pricing tiers, capacity specs, and booking CTAs — structural patterns the algorithm currently maps to product or landing-page templates rather than local editorial content. This is a known limitation of the current weighted model. The algorithm prioritises precision for e-commerce content but does not yet have a dedicated classification category for hybrid or local-SEO content types. ✅ How Factuality Scores Are Calculated Factuality scoring is independent of content-type classification and runs as a parallel evaluation. It measures how well your content is supported by verifiable, authoritative sources. The score is built from three components: 1. External citation presence: The tool checks whether your content links to or references sources outside your own domain. Content with zero external citations starts with a significantly reduced factuality baseline. For venue-specific and local SEO content, this means linking to official venue websites, local authority sources, or verified directories improves your score directly. 2. Source authority signals: When external links are detected, the algorithm evaluates the linked domains against authority benchmarks. Government, academic, and established news or industry domains contribute more to factuality than low-authority or unrelated domains. 3. Claim-to-evidence ratio: The body text is scanned for assertive claim language — statistics, superlatives, historical statements, or medical/legal/financial assertions. Each detected claim that is not followed by a citation or qualifying phrase reduces the factuality score incrementally. For venue-specific SEO content in particular, factuality scores can drop if the page makes unverified claims about capacity, awards, or historical facts without linking to a primary source. Adding a simple reference link to the official venue website or a credible local directory is usually enough to recover several points. 🔧 How to Reduce Misclassification Risk Today While the algorithm is being improved (see below), you can reduce misclassification by adjusting the following before running a Scholarly Score: - Rewrite your meta title and description to lead with informational intent language if your article is editorial, not commercial. - Replace or soften CTA language in headings — move CTAs to a clearly labelled section near the bottom of the page. - Avoid spec-style tables in the middle of blog content; use prose comparisons instead, or label the section explicitly as editorial context. - For venue or local SEO pages, add a clear informational H1 (e.g., "A Complete Guide to [Venue Name]") rather than a conversion-oriented headline. 🗺️ Planned Algorithmic Improvements The Search Atlas product team has identified content-type misclassification as a priority improvement area. The following changes are on the roadmap: - Hybrid content-type category: A new classification tier for roundups, local SEO pages, and affiliate editorial content that blends informational and commercial signals — reducing false product-page assignments. - Manual content-type override: A setting inside Scholar that lets you specify your intended content type before scoring, ensuring benchmarks are applied correctly regardless of signal mix. - Venue and local SEO factuality templates: Dedicated factuality rubrics that account for the structural conventions of local and hospitality SEO content, where pricing and specification data is editorial rather than transactional. These improvements do not yet have a confirmed public release date, but they are actively in development. Updates will be announced in the Search Atlas product changelog. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🗑️ Remove Auto-Generated Topics and Queries from LLM Visibility

🔍 Overview When you create or configure an LLM Visibility project, Search Atlas may automatically generate topics and related queries based on your project settings. If these auto-generated topics are not relevant to your goals, you can remove them along with their associated queries to free up space within your quota limit and replace them with queries that better reflect your business. This article walks you through how to remove auto-generated topics and their associated queries from an existing LLM Visibility project. 🧭 Before You Begin Keep the following in mind before deleting topics and queries: - Deletion is permanent. Removed topics and their associated queries cannot be recovered. Make sure you no longer need them before proceeding. - Quota is released immediately. Once a topic and its queries are deleted, your quota is updated straight away and you can add new queries without delay. - Associated queries are removed together. Deleting a topic will also delete all queries nested under it. If you only want to remove specific queries, you can do that independently without deleting the entire topic. 📍 Navigate to Your LLM Visibility Project 1. Log in to your Search Atlas account. 2. In the left sidebar, click AI Visibility. This takes you to the /llm-visibility section. 3. Locate and open the LLM Visibility project you want to edit. 🗂️ Remove an Auto-Generated Topic and Its Queries 1. Inside your project, navigate to the Topics section where your auto-generated topics are listed. 2. Identify the auto-generated topic you want to remove. Auto-generated topics are typically labelled or grouped separately from manually added ones. 3. Click the three-dot menu (⋮) or the options icon next to the topic name. 4. Select Delete Topic from the dropdown menu. 5. A confirmation prompt will appear. Review the number of associated queries that will also be deleted, then click Confirm Delete to proceed. 6. The topic and all its associated queries are now removed from your project, and your quota is updated. 7. Repeat steps 2–6 for each additional auto-generated topic you want to remove. ✂️ Remove Individual Queries Without Deleting the Topic If you want to keep a topic but remove only certain queries beneath it, follow these steps: 1. Click on the topic name to expand it and view its associated queries. 2. Locate the query you want to remove. 3. Click the three-dot menu (⋮) or the delete icon next to the query. 4. Select Delete Query and confirm when prompted. 5. Repeat for any additional queries you want to remove. ➕ Add Your Own Queries After Freeing Up Quota Once you have deleted the unwanted auto-generated topics and queries, your quota will reflect the newly available space. To add your promotional product queries: 1. Inside the same LLM Visibility project, navigate to the Topics section. 2. Click Add Topic to create a new topic, or select an existing topic to add queries beneath it. 3. Enter your new queries manually, or use the query suggestion tool if available. 4. Save your changes. Your new queries will now be tracked within the project. ❓ Frequently Asked Questions - How do I know which topics were auto-generated? Auto-generated topics are created by Search Atlas based on your project configuration. They may appear in bulk when a project is first set up. If you are unsure which topics were auto-generated versus manually added, review topics that do not align with your intended tracking goals. - Will deleting topics affect my historical data? Yes. Removing a topic and its queries will also remove any historical visibility data associated with those queries. Export any data you wish to retain before deleting. - How many queries can I add after freeing up quota? Your available quota is displayed within your project or account settings. Each deleted query returns one unit of quota back to your limit. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

⚙️ OTTO and AI Visibility License Alignment Explained

🔍 Overview Search Atlas offers two distinct license types that work together but are managed separately: OTTO licenses (for AI-powered SEO automation) and AI Visibility licenses (for AI Visibility analysis). Upgrading one does not automatically upgrade the other. If you recently added OTTO licenses and noticed your AI Visibility license count did not increase to match, this article explains why — and what to do next. ⚙️ How OTTO and AI Visibility Licenses Work OTTO licenses and AI Visibility licenses are separate entitlements on your account, even though both fall under the Search Atlas platform. Each license type is provisioned independently: - OTTO licenses control how many websites you can activate and manage through the OTTO SEO automation engine. - AI Visibility licenses control how many projects or queries you can run through the AI Visibility feature. Because these are tracked in separate systems, an upgrade to your OTTO license count does not trigger an automatic increase in AI Visibility licenses. The two must be aligned manually by the Search Atlas team when a plan change is made. 🚨 Common Scenario: Missing AI Visibility License After Upgrade The most frequent issue customers report looks like this: 1. You upgrade your plan and add one or more OTTO licenses. 2. You expect your AI Visibility license count to increase by the same number. 3. After the upgrade, the new AI Visibility license does not appear in your account. This is a known alignment gap. The upgrade correctly provisions your additional OTTO license(s), but the corresponding AI Visibility license(s) must be separately activated on the back end. This is not a billing error — it is a provisioning step that requires manual intervention from our team. 🛠️ How to Check Your Current License Counts Before reaching out, confirm what you currently have access to: 1. Log in to your Search Atlas account and navigate to your OTTO license area to note how many active OTTO licenses are shown. 2. Navigate to your AI Visibility feature area and check how many AI Visibility slots are available to you. 3. Compare both numbers against what your upgraded plan should include. If the OTTO count reflects your new plan but AI Visibility does not, this confirms the alignment discrepancy described above. ✅ How to Get Your Licenses Aligned There is no self-serve option to manually sync these two license types — our team needs to apply the correction on the back end. To get this resolved as quickly as possible, please have the following ready when you reach out: - Your account email or workspace name - The date your plan upgrade or license change was made - The number of OTTO licenses currently shown on your account - The number of AI Visibility licenses currently shown on your account - The number of AI Visibility licenses you expect based on your upgraded plan If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🤖 LLM Visibility Limits and Costs

📌 Quick answer Citation notifications have no additional cost. You can set them up for any site included in your plan’s LLM Visibility tracking slots. The maximum number of sites depends on your Search Atlas plan. Your plan-specific tracking slot limit determines how many sites you can monitor at once. Each tracked site uses one LLM Visibility tracking slot. 💳 Credit cost LLM Visibility citation notifications do not use additional daily credits per site. After a site is configured, notifications are included with the available tracking feature on your plan. 📊 Check your site limit 1. Open AI Visibility from the left sidebar. 2. Go to AI Visibility at /llm-visibility. 3. Review your current tracked sites and available tracking slots. 4. Add sites only while your plan has available slots. Your account’s displayed plan limit is the maximum number of sites you can have set up at the same time. Upgrading your plan may increase the number of available tracking slots. 🔔 Set up citation notifications 1. Open AI Visibility from the left sidebar. 2. Select or add the site you want to monitor. 3. Configure the citation notification settings for that site. 4. Save the settings to begin receiving notifications. ❓ Common questions Can I track unlimited sites? No. Tracking is limited by the number of LLM Visibility slots included in your plan. Do notifications cost credits every day? No. Citation notifications have no additional daily credit cost per site. What happens when I reach my limit? You must remove an existing tracked site or move to a plan with more tracking slots before adding another site. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 AI Visibility Limits, OTTO SEO & Site Auditor Setup

🗺️ Overview This article covers common questions about AI Visibility project limits, activating OTTO SEO on a site, and configuring Site Auditor inside Site Metrics. If you recently upgraded and your limits look unexpected, or you are unsure how to get started with these features, the guidance below can help. 📊 Understanding AI Visibility Plan Limits AI Visibility projects are capped based on your active subscription plan. The number of projects included varies by plan tier. To see exactly how many AI Visibility projects your current plan includes, log in and check your plan details or billing page. If your project count looks unexpected after an upgrade, allow a few minutes for the system to reflect the change, then refresh your dashboard. If the quota still does not look correct, please reach out to our support team with your account email and the plan you upgraded to so we can verify the allocation on our end. ➕ How to Add More AI Visibility Projects If the projects included in your plan are not enough for your needs, additional project capacity may be available as an add-on. Check your Top-right avatar → Billing → Plans & Top-ups (Add-on button) for any available AI Visibility add-on options and follow the on-screen prompts. If you do not see an add-on option or your quota does not update after a purchase, contact our support team with your account details and we can assist. ⚙️ How to Activate OTTO SEO on a Site OTTO SEO is Search Atlas's AI-powered on-page automation tool. To activate it, navigate to OTTO SEO → All Sites (SEO Automation) from the left sidebar and follow the on-screen prompts to connect your site. If you are unsure how many OTTO activations your plan includes, refer to your billing or plan details page. If you run into any issues during activation — such as a site not connecting or activation not completing — note the site URL and any error messages you see before reaching out, as these details will help our team resolve your issue quickly. 🛠️ How to Configure Site Auditor in Site Metrics Site Auditor runs technical SEO scans on your connected properties. To access it, navigate to Site Metrics from the left sidebar and select the site you want to audit. From there you can access Site Auditor settings and initiate a crawl for that property. If you do not see a site listed, make sure it has been connected to your account first. If you encounter any issues with Site Auditor — such as scans not completing or settings not saving — note the site URL and any error messages you see, as these details will help our team investigate quickly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🏷️ Automatic EU Compliance Labeling for AI-Generated Images

🌍 Why AI Image Labeling Matters The EU AI Act and related regulations require that AI-generated images be clearly disclosed to end users. This applies to images created through tools like Search Atlas's AI image generation features in Google Business Profile (GBP) and the Social Hub. Ensuring your content meets these requirements protects your business and your clients from compliance risk. 📋 Current State of AI Image Labeling in Search Atlas Automatic EU compliance labeling for AI-generated images is not yet available in Search Atlas. This is a feature that has been requested, and it is not currently built into the platform. There is no automatic disclosure label applied to AI-generated images at the account level, and no in-platform filter or screening tool exists for this purpose at this time. ⚙️ What You Can Do Right Now Because automatic labeling is not yet available, you will need to manage EU AI disclosure requirements manually until a platform solution exists. Here is how to approach this: 1. Identify AI-generated images before publishing. When you use Search Atlas AI tools to generate images for GBP or Social Hub, note which images were AI-created so you can track them separately. 2. Add a visible disclosure manually. Before publishing any AI-generated image, add a clear disclosure such as "Created with AI" or "AI-generated image" as a caption or accompanying text in your post. 3. Keep your own records. Maintain a log of which published images are AI-generated. This supports your compliance posture while no automated solution is in place. 4. Apply extra caution in regulated industries. If you manage content for clients in medical, legal, financial, or other regulated sectors, consult your legal team on the specific disclosure requirements that apply to those industries. 📩 How to Escalate This Request If you would like to formally request automatic EU compliance labeling as a platform feature, or if you need guidance on your specific compliance situation, reach out to our team. When you do, please have the following ready: - Your account name and the specific Search Atlas tools you are using to generate images (e.g., GBP image generation, Social Hub) - The industries or regions your content targets - Any specific EU AI Act provisions or compliance requirements you need the platform to support - Examples of the AI-generated images or posts affected, if applicable If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📤 Exporting LLM Visibility Alerts and Citation Reports

🔍 Overview When Search Atlas detects a change in how AI language models cite your site, it sends a Citation Movement Detected alert email. This article explains what you can do with that alert, whether it can be downloaded directly, and how to export the underlying citation movement data to share with clients. 📧 Can I Download the Alert Email Directly? The Citation Movement Detected alert email itself cannot be downloaded or exported as a document directly from the Search Atlas platform. The email is a notification only — it is delivered to your inbox to let you know a change has occurred, but it does not function as a standalone exportable report. However, you have several practical options to capture and share the information with clients: - Screenshot the email: Take a screenshot of the alert email and include it in a client report or presentation. - Print to PDF: Open the alert email in your email client, use your browser or email app's Print function, and select Save as PDF to create a document version. - Copy the data: Copy the key metrics and citation changes mentioned in the email and paste them into your own report template. 📊 How to Export Citation Movement Data from the Platform For a more complete and professional export, you can pull citation movement data directly from Search Atlas. The most relevant data lives in your Site Metrics and LLM visibility reports. Follow these steps: 1. Log in to Search Atlas and navigate to your project dashboard. 2. In the left sidebar, select OTTO SEO, then click Overview. 3. Review the OTTO ROI and visibility sections, which reflect AI citation performance over time. 4. To access audit-level data, go to OTTO SEO → Site Audit → All Audits and filter for LLM or citation-related audit items. 5. Where an export option is available on a data table or chart, click the Export or Download button (typically a download icon in the top-right corner of the report panel) to save the data as a CSV or PDF file. Not all panels display an export button — if one is not visible, use the screenshot or print-to-PDF method described above to capture the data. 📁 Alternative Export Formats Available Depending on the report section, Search Atlas supports the following export formats for LLM and site visibility data: - CSV: Available on most data tables; ideal for sharing raw metrics or importing into spreadsheets. - PDF: Available on select summary and overview panels; suitable for client-facing documents. - Screenshot / Print to PDF: A reliable fallback for any view that does not offer a built-in export button. 🤝 How to Share Alert Data with Clients To present Citation Movement Detected information professionally to your clients, we recommend the following workflow: 1. Export the underlying data from OTTO SEO using the steps above, or capture a screenshot of the alert email. 2. Add context by including the date the alert was triggered, which AI models were affected, and whether citation frequency increased or decreased. 3. Combine with OTTO ROI metrics from OTTO SEO → Overview to show the business impact alongside the citation movement. 4. Use your own report template — paste the exported CSV data or screenshots into a Google Doc, slide deck, or PDF report for your client. This approach gives clients a clear, branded summary rather than a raw platform notification. 💡 Tips for Ongoing Client Reporting - Set a regular cadence (weekly or monthly) to export citation and LLM visibility data so you always have historical snapshots available. - Save exported CSVs with a date in the filename (for example, citation-movement-2026-08-25.csv) to make version tracking easy. - If your client also has platform access, you can invite them as a collaborator so they can view LLM visibility data directly inside Search Atlas. 🆘 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🚀 Upgrade Your Plan for More AI Visibility

🔍 Overview Search Atlas plans include a set number of AI Visibility accounts (the businesses you track across AI-powered search engines) and a monthly quota of OTTO AI Suggestions. If you have reached either limit, upgrading your plan is the fastest way to unlock more capacity. 📊 Understanding Your Limits Your current plan defines two key AI-related limits: - AI Visibility accounts: The number of separate businesses or domains you can monitor for AI search visibility. - OTTO AI Suggestions quota: The total number of AI-generated SEO suggestions available to your workspace each month. Once you reach 400,000 suggestions (or your plan's specific limit), no new suggestions will be generated until the quota resets or your plan is upgraded. You can check your current usage at any time inside the platform before deciding whether an upgrade is right for you. ⚙️ How to Upgrade Your Plan 1. Click your avatar in the top-right corner of the platform. 2. Select Billing from the dropdown menu. 3. Open the Plans & Top-ups tab. 4. Click Change Plan to view the available plan options and their included limits. 5. Select the plan that meets your AI Visibility account and OTTO AI Suggestions requirements, then follow the on-screen steps to confirm your upgrade. Your new limits become active immediately after the upgrade is processed. ➕ Adding More AI Visibility Accounts Once you have upgraded to a plan that supports additional AI Visibility accounts, you can begin tracking new businesses right away. Each account corresponds to a unique business or domain you want to monitor across AI search engines such as ChatGPT, Gemini, Perplexity, and others. If you are unsure how many accounts your upgraded plan includes, review the plan details on the Plans & Top-ups tab before confirming your change. 💡 Tips Before You Upgrade - Review your current usage first. Check how many AI Visibility accounts and OTTO AI Suggestions you have consumed this period so you can choose the right plan tier. - Consider future growth. If you manage multiple clients or locations, choose a plan with enough headroom to avoid hitting limits again soon. - Quota resets monthly. If you are close to your OTTO AI Suggestions limit near the end of your billing cycle, it may be worth waiting to see if a reset resolves your needs before upgrading. 🛠️ Frequently Asked Questions What happens when I hit my OTTO AI Suggestions limit? New AI suggestions stop generating for your workspace until the monthly quota resets or you upgrade to a higher plan. Existing suggestions already generated remain accessible. Can I add AI Visibility accounts without changing my plan? No. The number of AI Visibility accounts is determined by your plan tier. To track more businesses, you need to upgrade to a plan that supports a higher account limit. Will upgrading mid-cycle affect my billing? Plan upgrades are typically prorated. The exact billing adjustment will be shown to you during the upgrade confirmation step on the Plans & Top-ups tab. Do unused OTTO AI Suggestions roll over to the next month? No. The quota resets at the start of each billing cycle and unused suggestions do not carry over. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 How to Configure Custom AI Visibility Topics

This article explains how to set up custom topics in the AI Visibility section of Search Atlas, so the platform tracks the conversations and themes that matter most to your business — not just the defaults. 📍 Where to Find It Navigate to AI Visibility using the left sidebar to open the AI Visibility dashboard. Topic configuration settings are located within this section of the platform. 🛠️ How to Configure Custom Topics Custom topic configuration in AI Visibility is currently handled by the Search Atlas support team. Because the exact steps and available controls depend on your account setup, our team will walk you through the process directly and make any needed changes on your behalf. To get this set up as quickly as possible, please have the following ready when you reach out: - The name of your Search Atlas project or account - The default topics you want to remove (if any) - The custom topic names you want to add, along with a brief description of what each topic should track (e.g., a product category, a brand term, or a common customer question) - Any screenshot or example that illustrates the topics or themes you have in mind Once you provide this information, our team can configure your custom topics and confirm when the dashboard has been updated. 💡 Tips - Custom topics should reflect the specific themes, products, or questions most relevant to your brand — for example, a product category name or a common customer concern. - You can request multiple custom topics and ask for any defaults that are not relevant to your goals to be removed. - Changes to topics affect data collection going forward; historical data will reflect the topics that were active at the time it was collected. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 AI Visibility Chart and Display Improvements

The AI Visibility (formerly LLM Visibility) module received two targeted fixes that improve data display reliability — ensuring charts render meaningfully even with limited data and that missing values never appear as blank or broken fields. ✨ What's New Two updates shipped to the AI Visibility (formerly LLM Visibility) module: - Null value fallback: Fields that previously displayed nothing when a numeric value was missing now show a proper fallback indicator, keeping the interface clean and easy to read. - Single-data-point chart treatment: The Visibility tab chart now handles scenarios where only one data point is available. Previously, a single entry could render incorrectly or produce an unreadable chart; it now displays in a clear, purpose-built format suited for limited data. 🛠️ How to Use It 1. Log in to your Search Atlas account and navigate to AI Visibility (formerly LLM Visibility). 2. Open the Visibility tab to view your chart. 3. If only one data point exists for a tracked entity, the chart will now render it in a readable single-point format automatically. 4. Review any metric fields — values that were previously null will now display a clear fallback instead of a blank space. 📋 What to Expect - These are automatic improvements — no configuration or action is required on your part. - The null fallback applies to numeric fields across AI Visibility (formerly LLM Visibility) displays where data may not yet be available. - The single-data-point treatment is specific to the Visibility tab chart and activates only when exactly one data point is present for a given tracked item. - All existing multi-point chart behavior remains unchanged. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🌐 How Search Atlas Supports Multilingual Websites, Including Dutch and EU Languages

Search Atlas supports multilingual websites across its SEO, content analysis, and related features. This includes Dutch and a broad range of other EU languages, making it a viable option for teams working outside of English-language markets. If you manage a multilingual site, here is what you need to know before getting started. Dutch Language Support Search Atlas supports Dutch websites for SEO tasks and content analysis. As with any AI-generated content in a non-English language, we recommend building an editorial review step into your workflow to catch any stylistic or formatting inaccuracies before publishing. Other EU Languages Search Atlas is broadly compatible with EU languages beyond Dutch. That said, performance can vary depending on the specific language and use case. We recommend testing the platform with your target language before relying on it in a production environment. Multilingual SEO Features Search Atlas includes dedicated support for multilingual SEO setups, including: - Hreflang tag support - Language-alternate detection - Compatibility with popular WordPress multilingual plugins, including WPML, Polylang, and TranslatePress Best Practices for Multilingual Use - Manually review AI-generated content in non-English languages to catch any stylistic or formatting inaccuracies before publishing. - Run your specific language and use case through the platform in a test environment before incorporating it into your production workflow. - If you notice discrepancies or errors in a particular language, report them through the platform. User feedback directly helps improve accuracy over time. If you have questions about a specific language or use case not covered here, you are welcome to chat with a human teammate using the live chat widget inside the app.

Last updated on Oct 26, 2026

🧙 AI Visibility Gets Its Own Tab

AI Visibility (formerly LLM Visibility) is now a dedicated top-level tab in the left navigation rail, complete with its own project list page for faster, cleaner access. ✨ What's New The AI Visibility (formerly LLM Visibility) module has been promoted to its own top-level tab in the left-rail navigation. Instead of digging through nested menus, you can now open AI Visibility (formerly LLM Visibility) directly and land on a dedicated project list page that shows all of your projects in one place. 🛠️ How to Use It 1. Open the left navigation rail on the platform. 2. Select the AI Visibility (formerly LLM Visibility) tab. 3. Browse your projects from the dedicated project list page. 4. Click any project to open and work within it. 📋 What to Expect A known display issue could cause the project list to render empty (showing "0 of 0 projects") after opening a project and navigating back, requiring a hard refresh to restore. This has been root-caused and fixed, and the update is being rolled out. You may also notice naming inconsistencies during this period. The module is being rebranded from AI Visibility (formerly LLM Visibility) to AI Visibility, so both names may appear across the interface until the full copy update is complete. 🔜 Coming Soon A full UI rebrand is on the way, updating references from AI Visibility (formerly LLM Visibility) to AI Visibility across labels, the credits terminology, and the sidebar icon. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

⭐ Add Multiple Locations to Your Knowledge Graph

Overview If your AI-generated content keeps referencing only one location, your Knowledge Graph likely has a single location entry. For service area businesses that operate across multiple cities, regions, or addresses, you need to add each location separately so Search Atlas can accurately reflect your full service footprint in every AI generation. Before You Begin Gather the following details for each location you want to add: - Business name as it appears for that location (e.g., including a city identifier if applicable) - Physical address or primary service area city and state - Local phone number for that location (if available) - Service area ZIP codes or cities covered by that location - Business hours specific to that location Having this information ready before you start will make the process faster and reduce the chance of errors. How to Add a New Location to Your Knowledge Graph 1. Log in to your Search Atlas account and navigate to the Knowledge Graph section from the left-hand sidebar. 2. Open your existing business Knowledge Graph or create a new one if you have not set one up yet. 3. Locate the area within the Knowledge Graph editor where location entries are managed. 4. Add a new location entry using the available option in that section. 5. Fill in the details for that location (see the field guidance section below). 6. Save the location entry to confirm it. 7. Repeat steps 4–6 for every additional location you want to include. 8. Once all locations are added, save your Knowledge Graph to apply your changes across all AI generations. Note: The exact labels for buttons and sections may vary depending on your account configuration. If you cannot locate the location entry controls in your Knowledge Graph editor, please reach out to our team for guided assistance. Field Guidance: What to Fill In and What to Leave Empty Not every field is required for every location type. Use the guidance below to avoid over-populating fields, which can confuse AI outputs. - Business Name: Always fill in. If the location uses a city-specific name variation, use that here. - Street Address: Fill in if the location has a physical storefront or office. Leave empty if it is a service area location with no public-facing address. - City, State, ZIP: Always fill in, even for service area locations without a street address. - Phone Number: Fill in if a dedicated local number exists. Leave empty if all calls route to a central number — add the central number only to your primary location entry. - Service Area Cities or ZIP Codes: Fill in for any location that covers a geographic area rather than a single address. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

💡 Publication Refunds and LLM Visibility Plan Limits

🔍 Overview This article addresses two common billing and access issues: refunds for publications that were never delivered, and AI LLM Visibility credits that appear available but cannot be used due to plan-level restrictions. Both situations can be confusing — this guide explains what to expect and how to get them resolved quickly. 📦 Publication Refunds for Undelivered Content If you paid for publications through Search Atlas and the content was never published, you may be entitled to a refund or credit. Here is what you need to know: - Publication purchases are processed as services. You can review all past service transactions by clicking your avatar in the top-right and selecting Billing. - Refund eligibility applies when a publication order has not been fulfilled and no delivery confirmation has been provided. Orders that are in progress or pending placement are handled on a case-by-case basis. - Time matters. If several months have passed since payment and nothing has been published, this is a priority case. Our team can investigate the order status and initiate the appropriate resolution. To request a refund investigation, have your approximate payment date and amount ready, then reach out to our team so they can look into the specific transaction on your account. 🤖 AI LLM Visibility Credits and Plan Restrictions It is possible to have LLM Visibility credits allocated to your account while still being unable to use them. This happens because credit balance and plan-level project limits are two separate things. Here is how the system works: - Credits represent the analysis budget consumed each time an analysis runs. - Plan limits control how many LLM Visibility projects you are allowed to create or run at one time. Your current plan may cap the number of active projects regardless of your credit balance. - When you hit the project cap, you will see an error indicating you have reached the maximum number of LLM Visibility projects allowed on your plan. This is a plan restriction, not a credit issue. ⚙️ How to Resolve Plan Limit Restrictions If you are blocked by a plan-level project limit rather than a credit shortage, the resolution typically involves a plan review or adjustment on the backend. Before reaching out, please have the following ready: - Your account or project name - A description of the error or restriction you are seeing (including any on-screen message) - The approximate date you first encountered the issue Our support team will review your entitlements and coordinate any necessary backend adjustments to restore access. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 Free Up LLM Visibility Project Quota Slots

🧩 Understanding the LLM Visibility Quota Your plan includes a set number of active LLM Visibility project slots. If you see a message indicating your quota is fully used — for example, showing more used slots than your plan allows — it usually means some projects are counted toward your quota even if they are not clearly visible to you in the dashboard. Important: You can find all your LLM Visibility projects on the AI Visibility projects page (open AI Visibility in the left sidebar). The steps below explain how to locate and deactivate those projects to free up your slots. ⚠️ Why Your Quota May Look Inflated A known issue caused some accounts to have the same domain tracked more than once (for example, once with no country code and once with a country code like "US"). This counted as two separate projects and inflated the quota. Engineering has resolved this, and quota counts should now reflect your actual active projects. If your numbers still look incorrect after following the steps below, contact support using the instructions at the bottom of this article. 🛠️ How to Free Up a Quota Slot To free up an LLM Visibility project slot, you need to deactivate your existing LLM Visibility projects rather than deleting unrelated projects (such as Site Explorer projects). Follow these steps: 1. Locate your LLM Visibility projects. Open AI Visibility in the left sidebar to view the AI Visibility projects page and find any active LLM Visibility projects that may be consuming quota slots. 2. Identify which projects you no longer need. Review the projects that are consuming your quota. Look for duplicates (same domain tracked more than once) or projects you no longer actively use. 3. Deactivate the LLM Visibility project. On the project you want to remove from your quota, use the available project options to deactivate it. Do not delete your Site Explorer or other unrelated projects — only deactivate the LLM Visibility project itself. 4. Confirm your quota updates. After deactivating a project, your available slot count should refresh. If it does not update immediately, wait a moment and reload the page. 5. Start your new audit. Once a slot is free, you can create a new LLM Visibility project and run your audit. 💡 Tips to Avoid Running Out of Slots - Periodically review your active LLM Visibility projects to catch any duplicates or inactive projects that may be consuming slots unnecessarily. - Deactivate projects you have finished analyzing to keep your quota available for new work. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📤 How to Export LLM Visibility Data as CSV

This article explains how to locate and use the CSV export feature for your LLM Visibility data. If you've been looking for a download or export button and couldn't find it, follow the steps below to export your data directly from the platform. 🛠️ How to Export LLM Visibility Data as CSV 1. Log in to your Search Atlas account and navigate to the AI Visibility section from the left-hand sidebar (Left sidebar → AI Visibility). 2. Open the specific LLM Visibility report you want to export (for example, your brand mentions or visibility score breakdown). 3. Once the data table has loaded, look for the Download .CSV button (Reports → Report Builder) or the Export button on other pages — this is typically located in the upper-right area of the report panel, near the date range selector or filter controls. 4. Click the Download .CSV button (in Reports → Report Builder) or the Export button on other pages. Your browser will download a .csv file that you can open in Excel, Google Sheets, or any spreadsheet application. 🔍 Troubleshooting If you do not see an export button, try the following: - Make sure you have fully loaded the report by selecting a date range and waiting for the data table to populate — the export button may only appear once data is present. - Check that your account plan includes LLM Visibility data exports. Export availability may depend on your subscription tier. - Try refreshing the page or clearing your browser cache, as the button can occasionally fail to render on first load. - If the LLM Visibility section itself is not visible in your sidebar, confirm with your account owner that the feature is enabled for your workspace. ✅ What to Expect Once exported, your LLM Visibility data will be available as a .csv file containing the visibility metrics and data points shown in the report. You can open and analyze this file in Excel, Google Sheets, or any compatible spreadsheet tool. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 Expand AI Visibility Project Slots on Your Plan

🔍 What Are AI Visibility Projects? AI Visibility projects let you monitor and improve how your brand appears across AI-powered search engines and large language models (LLMs) like ChatGPT, Perplexity, and Google AI Overviews. Each project tracks a specific domain or brand, and the number of projects you can create depends on your current Search Atlas plan. 📋 How Many AI Visibility Projects Can I Create? The number of AI Visibility projects included in your plan varies by subscription tier. Most plans include a set number of project slots, and once you reach that limit, you will not be able to create additional projects without expanding your quota. Here is a general overview: - Starter Plan: Access to 1 AI Visibility project (available via a 30-day promotional activation). - Higher-tier plans: A defined number of project slots based on your subscription. Check your current quota inside the platform under Avatar (top-right) → Billing (Plans & Top-ups). To see exactly how many AI Visibility project slots your plan includes, click your avatar (top-right) and go to Billing (Plans & Top-ups) inside the platform. Your available and used slots are displayed there. ➕ How to Add More AI Visibility Projects Beyond Your Limit If you have used all your available AI Visibility project slots and need more, you have two options: 1. Upgrade your plan: Moving to a higher-tier subscription increases the number of AI Visibility project slots included by default. Click your avatar (top-right) and go to Billing (Plans & Top-ups) to review the available plans to find one that meets your needs. 2. Top up your quota: Some plans allow you to purchase additional AI Visibility project slots on top of your existing plan without upgrading. Under Avatar → Billing (Plans & Top-ups), look for the AI Visibility Projects row and select the option to add more slots. You will be directed to billing to complete the purchase. If you see an Unlimited label next to AI Visibility Projects in your Quotas dropdown alongside a Go to billing to Top Up button, this is a known display issue that our team is actively resolving. Your actual entitlement is based on your plan, not the label shown. Use the Top Up option or contact support for clarification. 🤖 Can I Also Add More OTTO SEO Projects? Yes. OTTO SEO projects have their own separate quota, independent of AI Visibility projects. If you need additional OTTO SEO project slots, the same options apply: - Upgrade to a plan that includes more OTTO SEO projects by default. - Purchase additional OTTO SEO slots via Avatar → Billing (Plans & Top-ups) if top-up is available on your plan. Both AI Visibility and OTTO SEO project slots can be managed from the same Avatar → Billing (Plans & Top-ups) area. ⚠️ Common Issues and What They Mean - The "Activate" button appears but nothing happens: If you are at zero available AI Visibility project slots and still see an Activate button with no error or prompt, this is a known issue. Our engineering team has resolved the underlying problem, but if you continue to experience this, please reach out via the chat widget. - Your project count looks lower than expected: If the AI Visibility dashboard shows fewer projects than your plan entitles you to, this is a known display bug currently under review. Your projects are not deleted — it is a visibility issue only. Our team is working on a fix. - Quotas show "Unlimited" incorrectly: As noted above, this is a display inconsistency being corrected. Your true limit is defined by your plan tier. 🛠️ Step-by-Step: Check and Expand Your AI Visibility Quota 1. Log in to your Search Atlas account. 2. Click your avatar in the top-right corner and go to Billing. 3. Open the Plans & Top-ups tab. 4. Find the AI Visibility Projects row to see your current usage and available slots. 5. If you need more slots, click Top Up or navigate to Billing to upgrade your plan. 6. After completing your purchase, return to the AI Visibility section and create your new project. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

☁️ Cloud Stacks Content Variation: What's Possible Today

🔍 What This Article Covers This article clarifies how Cloud Stacks handle content across hosting providers, whether per-provider content variation is available at publish time (including through the API), and what each option costs. It also outlines practical workarounds if you need different copy per provider. ☁️ How Cloud Stack Content Works Today When you create and publish a Cloud Stack in Search Atlas, the same content is distributed to all selected providers by default. The platform does not automatically generate unique, provider-specific copy. Every page in your stack receives identical content unless you take manual steps to differentiate it. This is expected platform behavior. If you have noticed that your published Cloud Stack pages contain identical copy across providers, that is correct — it is not a bug. To create a Cloud Stack, go to Left sidebar → Authority → Cloud Stacks and click New Cloud Stack. From there you can select your sites and apply a custom template, but content variation per provider is not configured at this stage automatically. 🚫 Is Per-Provider Variation Available at Publish Time? Currently, per-provider content variation at publish time is not a built-in feature of Cloud Stacks. This applies to all available routes: - Platform UI: There is no toggle, setting, or option to assign unique content to individual providers during the stack creation or publishing workflow. - API: The Search Atlas API does not currently expose a parameter or endpoint that generates or assigns provider-specific content variations at publish time for Cloud Stacks. - Custom Templates: The Custom Template option (available from Left sidebar → Authority → Cloud Stacks) allows you to define your own template structure, but it applies the same template uniformly across all providers — it does not enable per-provider content differentiation automatically. There is no additional cost tier or add-on that unlocks automated per-provider variation, because the feature does not currently exist in any form on the platform. 🛠️ Workarounds for Content Variation If your strategy requires different content on each provider page, the following manual approaches are available today: 1. Create separate Cloud Stacks per provider: Build individual stacks targeting one provider at a time. Write unique content for each stack before publishing. This gives you full control over what appears on each provider's page. 2. Use Custom Templates as a starting point: Navigate to Left sidebar → Authority → Cloud Stacks and select Custom Template. Draft a unique template for each provider group, then publish those stacks separately. 3. Edit content after publishing: Publish your stack and then manually update the content on individual provider pages outside the platform, if the provider's interface allows direct editing. These workarounds require more effort but are the only reliable paths to per-provider content differences at this time. 💰 Pricing and Plan Implications Because automated per-provider content variation is not a current feature, there is no associated cost or pricing tier for it. Cloud Stacks are available according to your existing plan limits. To review your current plan or explore available options, go to Top-right corner (avatar) → Billing → Plans & Top-ups tab and click Manage Subscription or Change Plan. If per-provider variation becomes available as a paid feature in the future, it will be documented here and communicated through the platform. 🗺️ Quick Reference Summary - Default behavior: All providers receive identical content. - Automatic per-provider variation: Not available. - API support for variation: Not available. - Custom Template support for variation: Not available automatically; manual stacks per provider required. - Cost to unlock variation: No paid option exists for this feature currently. - Best workaround: Create separate Cloud Stacks with unique content for each provider. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 Managing AI Visibility Project Slots and Plan Limits

🔍 What Are AI Visibility Projects? AI Visibility projects let you track how your brand and content appear across large language models (LLMs) such as ChatGPT, Gemini, and Perplexity. Each project monitors a specific domain or topic set, and the number of projects you can run at the same time depends on your current Search Atlas plan. 📋 How Many AI Visibility Projects Does My Plan Include? The number of active AI Visibility projects available to you is determined by your subscription tier. Current plan limits are as follows: - Starter plans: 0 AI Visibility projects - Growth plans: 2 AI Visibility projects (with 100 LLM Visibility queries) - Pro plans: 4 AI Visibility projects (with 100 LLM Visibility queries) - Agency plans: Additional project slots — check your plan details inside the platform for the exact number included Only active projects count toward your quota. If a project is paused or deleted, that slot is freed up and can be reused. ⚠️ What Happens When I Reach My Project Limit? Once you have used all available project slots on your current plan, you will not be able to create new AI Visibility projects until you either: - Delete or deactivate an existing project to free up a slot, - Purchase additional project slots as a quota top-up through the platform's top-up checkout, or - Upgrade your plan to unlock additional project slots The platform will display a notification when you attempt to add a project beyond your current limit, prompting you to review your options. 🚀 How to Add More AI Visibility Projects If you need more than your current plan allows, you can either purchase extra project slots as a quota top-up through the platform's top-up checkout without changing your plan, or upgrade your plan by following these steps: 1. Click your account name or avatar in the top-right corner of the platform to open the Avatar Menu (👤). 2. Select Billing from the dropdown menu. 3. Navigate to the Plans & Top-ups page. 4. Review the available plans and locate one that includes the number of AI Visibility projects you need. 5. Click Change Plan on your chosen plan and complete the checkout process. Your additional project slots will be available immediately after your upgrade is confirmed. ♻️ Free Up Slots Without Upgrading If you do not need all of your existing projects, you can free up slots without changing your plan: 1. Go to the AI Visibility section in the left-hand navigation menu. 2. Open the project you want to remove. 3. Select Delete Project from the project settings or options menu. 4. Confirm the deletion. The slot will be released instantly. Note: Deleting a project permanently removes all associated tracking data. Make sure you export any reports you need before deleting. 💡 Tips for Managing Your AI Visibility Projects Efficiently - Consolidate related topics into a single project where possible to make the most of each slot. - Prioritise high-value domains — focus your active projects on the sites or brands that matter most to your current campaigns. - Review inactive projects regularly so unused slots do not go to waste. 🛠️ Troubleshooting Common Issues My project count looks wrong in the dashboard. A recent fix was applied to ensure that deleted or inactive projects no longer count toward your active quota. If your quota still appears incorrect, try refreshing your browser. If the issue persists, contact our support team using the instructions below. AI Visibility availability looks different between Settings and my Summary widget. This display inconsistency has been resolved for Growth plan users. If you are still seeing conflicting information, a browser refresh should correct it. If not, reach out to our team for assistance. ❓ Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 AI Visibility Display Improvements

The AI Visibility (formerly LLM Visibility) module has been updated with two targeted fixes that improve how data is displayed when information is limited or incomplete. ✨ What's New This release addresses two display issues in the AI Visibility (formerly LLM Visibility) section. First, metrics that previously returned a blank or broken value when data was unavailable will now show a clear fallback placeholder, making it easier to understand when a number is missing versus zero. Second, the Visibility tab chart has been updated with dedicated single-data-point treatment, ensuring that when only one data point exists, it renders clearly and meaningfully rather than as a misshapen or invisible line. 🛠️ How to Use It 1. Navigate to the AI Visibility (formerly LLM Visibility) section of your dashboard. 2. Open the Visibility tab to view the chart. 3. If only one data point is available, the chart will now display it clearly as a single, distinct marker. 4. Check any numeric metric fields — values that are unavailable will now show a proper fallback indicator instead of a blank space. 📋 What to Expect These are visual and display-layer fixes only — no underlying data or tracking logic has changed. The fallback for null numbers will appear whenever a metric has not yet recorded a value. The single-data-point chart treatment applies automatically; no configuration is required. Both improvements are active immediately for all accounts. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🚀 Purchase Additional LLM Visibility Slots

🔍 Why you reached the limit Each Search Atlas plan includes a set number of AI Visibility projects. If you see the message “You have reached the maximum of 4 LLM visibility projects for your plan”, all project slots included with your plan are currently in use. 🛒 How to purchase more slots 1. Sign in to Search Atlas. 2. Open AI Visibility from the left sidebar. 3. Choose the option to add or purchase additional project slots. 4. Review the available top-up in the purchase window and complete checkout. 5. Return to AI Visibility and create or activate your additional project. 💳 Pricing and credits The available LLM Visibility project top-up is currently listed at $29. It also includes a 250 AI Visibility credit bonus. Pricing, availability, and any applicable options are shown in the purchase window before you confirm payment. ⚙️ What happens after purchase Your added capacity is applied to your account after checkout. You can then use the additional slot to monitor another website or client project. Project slots and AI Visibility credits are separate: a slot allows another project, while credits support activity within AI Visibility. 📌 If you no longer need a slot To manage unused top-up capacity, open AI Visibility and review the available project management options. Reduction or downgrade options may depend on your account status and scheduled project deactivations. 💬 Need help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 How Link Laboratory Placements Perform in AI Search Citations

📊 Why This Matters Search Atlas's own research team analyzed how content published through the Link Laboratory network gets cited by AI chatbots and search engines. This is directly connected to the LLM Visibility column you see in the Site Catalog when browsing publishers — it's not a marketing abstraction, it's based on real citation tracking across major AI platforms. 🔍 What the Study Covered The study tracked 2.67 million citations across 11,136 Link Laboratory network domains, drawn from a larger dataset of 179 million citations across more than 6 million domains, collected over a three-month window. It measured citation activity across six AI platforms: ChatGPT (OpenAI), Gemini, Copilot, Perplexity, Grok, and Google AI Mode. 📈 Key Findings - About 31% of network domains picked up at least one AI citation during the study window — coverage varies a lot by site authority and niche. - Different platforms reward different things: Grok generated the highest raw citation volume but the lowest quality/authority score; Copilot had the strongest quality metrics (best average citation rank and score); Gemini had the highest share of voice; Perplexity balanced solid rank with strong authority scoring. - Technology, Computers, and Business categories accounted for the largest share of cited domains — sites in these niches tend to see the strongest AI citation activity. - Across the whole network, the average domain ranked around 11th position in citation results with a citation score near 33 — the top-performing domains in the network scored meaningfully above that baseline, showing that strong individual placements can outperform the network average by a wide margin. ✅ What This Means for Your Placements - AI citation performance isn't uniform — a placement on a strong, topically-relevant publisher in Technology, Computers, or Business is more likely to pick up AI citations than an equally-priced placement in a less AI-visible category. - The LLM Visibility filters and columns in the Site Catalog (covering Gemini and OpenAI, among others) let you check a specific publisher's AI-citation status before you buy a placement, rather than guessing. - Since different AI platforms behave differently (some reward raw volume, others reward authority and rank), it's worth treating AI-search visibility as an ongoing metric to track across placements, not a one-time check. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔄 Refresh Auto-Generated Queries in LLM Visibility

🔍 Overview When you create an LLM Visibility project, Search Atlas can automatically generate a set of topics and queries based on your website and target audience. Customers sometimes want to regenerate these auto-generated queries — for example, after refining their niche or expanding into new areas — without having to delete and recreate the entire project. This article explains how query management currently works and what your options are right now. ⚙️ How Auto-Generated Queries Work Today When a new LLM Visibility project is created, Search Atlas automatically generates a list of topics and queries based on your domain and settings. These auto-generated queries give you an immediate starting point for tracking your AI visibility across large language models. Currently, there is no built-in option to regenerate auto-generated topics for an existing project without recreating it. The ability to refresh or regenerate queries in place is a feature that has been requested and is not yet available. ✅ What You Can Do Right Now While a dedicated refresh feature is not yet available, the following general approaches may help you keep your queries relevant. Because the exact steps depend on your specific project setup, we recommend reaching out to our support team for guidance tailored to your situation: - Add or remove queries within your project: You may be able to manually add new topics or remove outdated ones inside your existing project, depending on the options available in your account. - Recreate the project: If your topics have changed significantly, you can delete the existing project and create a new one to trigger a fresh round of auto-generation based on your current domain and settings. Be aware that historical data from the original project will not carry over. Note: If you are unsure which option best fits your needs, or if you encounter any limitations while managing your queries, please contact our support team for assistance. 📋 When Escalating, Have the Following Ready If you need the support team to assist with your query refresh request, please have the following information available: - Your LLM Visibility project name - A description of what you would like updated (e.g., specific topics or queries to add, remove, or regenerate) - Any error messages or unexpected behavior you encountered, including the exact wording and when it occurred If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

⚡ AI Visibility Project Limits and Upgrade Options

Overview This article explains what happens when you reach your plan's AI Visibility project limit and how to expand your capacity by upgrading your plan. AI Visibility Project Limits by Plan Search Atlas plans include a set number of active AI Visibility projects. Each project tracks how a brand appears across AI-powered search and answer engines. If you have reached your plan's project limit, you will not be able to create additional AI Visibility projects until you either remove an existing project to free up a slot, purchase extra project slots as a quota top-up, or upgrade to a higher-tier plan. What Happens When You Hit the Limit Once you have used all available AI Visibility project slots on your current plan, the platform will prevent you from creating new ones. At that point your options are: - Remove an existing project to free up a slot on your current plan. - Purchase extra AI Visibility project slots as a quota top-up through the platform's top-up checkout, without upgrading your plan. - Upgrade your plan to one that includes a higher or unlimited number of AI Visibility projects. How to View Pricing and Upgrade Your Plan To review available plans and their AI Visibility project allowances, navigate to the billing or subscription section of your Search Atlas account. From there you can compare plans and initiate an upgrade. The exact project limits and pricing for each plan tier are displayed in that section. If you are unsure which plan is right for your needs or have questions about what is included in a specific plan, our support team can provide accurate, up-to-date details tailored to your account. Frequently Asked Questions - Can I buy individual extra AI Visibility projects as an add-on? Yes. You can purchase extra AI Visibility project slots as a quota top-up through the platform's top-up checkout without upgrading your plan. - Will I lose my existing projects if I upgrade? Upgrading your plan should not remove your existing AI Visibility projects. Our team can confirm the specifics for your account before you proceed. - Can I downgrade after upgrading? You can change your plan from the billing section of your account at any time. Keep in mind that downgrading may reinstate a lower project limit, which could affect projects above that number. Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

📊 Manage AI Visibility and OTTO SEO Plan Limits

🔍 Understanding Your Plan Limits Every Search Atlas plan includes a set number of AI Visibility projects and OTTO SEO sites. These limits are defined by your current subscription tier. When you reach your limit, you will not be able to create new projects or activate additional sites until you either upgrade your plan or purchase a top-up. - AI Visibility projects — used to monitor and improve how your brand appears in AI-generated search responses (LLMs, AI overviews, etc.). - OTTO SEO sites — used to automate on-site SEO optimizations across your connected domains. 📋 How to Check Your Current Usage 1. Log in to your Search Atlas account. 2. Navigate to OTTO SEO → All Sites (SEO Automation) via the left sidebar. 3. Review the number of active sites displayed on the dashboard to see how many slots are in use versus available. 4. For AI Visibility projects, open the AI Visibility section and check how many projects are active against your plan allowance. 🚀 How to Add More AI Visibility Projects or OTTO SEO Sites If you have reached the limit on either AI Visibility projects or OTTO SEO sites, you have two general options: - Upgrade your plan — Moving to a higher-tier subscription increases the number of AI Visibility projects and OTTO SEO site slots included by default. - Purchase a top-up — Depending on your plan, you may be able to purchase additional slots without changing your base subscription. Because the exact steps and available options vary by account and plan type, please contact our support team to confirm which upgrade or top-up options are available for your specific account and to get guided through the process. 💡 Tips for Managing Your Slots Efficiently - Audit active projects regularly. Remove or archive projects for domains you are no longer optimizing to free up slots for new work. - Before making any plan changes, contact our team to understand which projects or sites may be affected and what steps to take beforehand to avoid data loss. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🗂️ Pro Plan Limits, Add-Ons & Integrations Explained

📋 Overview This article addresses common questions Search Atlas Pro plan customers have about project limits, AI Visibility add-ons, credit types, trial extensions, and report integrations. Because the specifics of these features can vary by account and plan configuration, our team is best placed to give you accurate, up-to-date details for your situation. 🤖 AI Visibility Projects on the Pro Plan The Pro plan includes a set number of AI Visibility projects by default. If you need more AI Visibility projects than your plan currently includes, additional projects may be available as an add-on. To find out what options are available for your account, reach out to our team directly for guidance. ⏳ Requesting a Trial Extension Trial extensions are handled on a case-by-case basis and are not self-serve. To request an extension: 1. Open the chat widget in the bottom-right corner of the platform. 2. Type human teammate to be connected with a member of our team. 3. Explain your use case and the additional time you need to evaluate the platform. Our team will review your request and respond as quickly as possible. Extensions are more likely to be approved when you share specific features you still need to test. ⚡ Credit Types on the Pro Plan Search Atlas uses more than one type of credit, and different actions on the platform may draw from different credit balances. Understanding which credit type applies to a given action helps you manage your balance effectively. Your current credit balances are visible within the platform. If you are unsure which credit type a specific action will consume, contact our team for clarification before proceeding. 📊 Adding Multiple Google Ads Accounts to Reports Depending on your plan, you may be able to connect more than one Google Ads account to your Search Atlas reports. If you encounter any issues connecting accounts or need help with a specific integration setup, our team can walk you through the process. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

🔍 Enriched AI Visibility Listing View

The AI Visibility listing view has been upgraded to give you a much deeper look at how domains are performing across AI platforms — all in one place. ✨ What's New The enriched listing view brings together a comprehensive set of data points for each domain you're tracking. You can now see the following at a glance: - Visibility Score — an at-a-glance measure of how prominently a domain appears in AI-generated responses. - Sentiment — whether AI platforms are referencing a domain in a positive, neutral, or negative context. - Citations — how often a domain is cited as a source across AI platforms. - Rank — where a domain stands relative to others in AI-generated results. - Trend — how visibility is changing over time for each domain. - Platform Coverage — which AI platforms are referencing the domain. - Schedule and Last Scan — when the domain was last scanned and when the next scan is due. Filters and table view controls are also included, so you can sort, segment, and focus on exactly the data that matters most to you. 🛠️ How to Use It 1. Navigate to the LLM Visibility section of the platform. 2. Open the listing view to see all tracked domains displayed with their enriched data columns. 3. Use the available filters to narrow results by platform, score range, sentiment, or other criteria. 4. Adjust the table view controls to show or hide columns based on your workflow. 5. Review each domain's visibility score, citations, rank, trend, and platform coverage to identify opportunities and gaps. 📋 What to Expect All enriched data columns are populated automatically based on your configured scan schedule. The Last Scan timestamp lets you know how fresh the data is for each domain. Some columns may show limited data for domains that have only recently been added or have not yet completed a full scan cycle. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Last updated on Oct 26, 2026

Broad vs Branded Queries in AI Visibility: What You Can Change

AI Visibility groups the queries it tracks into two categories, broad and branded. This article explains what you can and cannot change about a query's category today. Can I change a query from Broad to Branded? Not at the moment. The AI Visibility screen does not let you change the type of a query. There is no setting on the query that switches it between broad and branded. Why does one of my own queries show as Broad when it should be Branded? Queries that you add yourself can be classified as broad even when they are really about your brand. When this happens, the broad visibility numbers can look higher than they should, because those queries are counted in the broad group. Our product team has received a request to let customers classify a query as branded and to recalculate the results afterwards. That request is still in review, so we cannot confirm a release date or that it is available yet. What should I keep in mind when reading my visibility results? - If you added branded queries yourself, remember that some of them may be counted as broad. - Compare the broad and branded groups with this in mind, instead of treating the split as final. What should I do if the Broad and Branded split looks wrong for my project? Reach our team through live chat and tell us the project name and the queries that look misclassified. This helps us show the product team real examples. Please include a screenshot of the query list.

Last updated on Oct 26, 2026

🔍 What Active-OTTO Means in AI Visibility

📌 Quick Answer In the AI Visibility Status column, Active means your project is running and tracking how your brand appears in AI-generated answers. Active-OTTO means the project is active and its website is also connected to OTTO SEO, our automated optimization tool. The OTTO suffix is an extra label, not a different or better level of AI Visibility tracking. 🧭 Active vs. Active-OTTO at a Glance - Active: The AI Visibility project is running normally. No OTTO connection is detected for that website. - Active-OTTO: The AI Visibility project is running normally, and the same website is also set up with OTTO. Both statuses mean your AI Visibility data is being collected. A project without the suffix is not paused, broken, or missing features. 🤔 Why Does One Project Show OTTO While Another Does Not? The suffix depends on whether each project's website is linked to OTTO. Two active projects can look different for reasons such as these: - OTTO is set up on one site only. If you installed OTTO on one domain but not the other, only the connected one shows the suffix. - The domains do not match. If the AI Visibility project uses a different domain, subdomain, or version of the URL than your OTTO project, the two may not be recognized as the same site. - OTTO is not active yet. If setup is incomplete or the OTTO project is paused, the suffix may not appear. - The projects are in different accounts or workspaces. A connection is only recognized when both projects are accessible in the same account. 🔎 How to Check Your Projects 1. Open AI Visibility and find your project list. 2. Look at the Status column and note which projects show Active and which show Active-OTTO. 3. Open the OTTO SEO section and check which websites are listed there. 4. Compare the domain in each AI Visibility project with the domains in OTTO. Check for differences such as www versus non-www, or a subdomain versus the main domain. 5. Confirm that OTTO is installed and active for the website you expect to see the suffix on. 🛠️ How to Get the OTTO Suffix on a Project If you want an AI Visibility project to show Active-OTTO, follow these steps: 1. Make sure the website has an OTTO SEO project in the same account. 2. Complete the OTTO setup for that website, including installation. 3. Confirm the domain is entered the same way in both tools. 4. Refresh the AI Visibility project list after a short while, since status updates may not appear instantly. If you do not use OTTO for a particular website, you do not need to do anything. Active is the normal status for projects without an OTTO connection. ❓ Frequently Asked Questions - Does Active-OTTO cost extra or change my AI Visibility results? No. The suffix is a status label showing that the site is also connected to OTTO. It does not change how AI Visibility tracks your brand. - Is a project without OTTO inactive? No. If it says Active, it is running normally. - Will the suffix disappear if I remove OTTO? It may. If the site is no longer connected to an active OTTO project, the status can return to Active. - Why does a similar project in my account look different? Most often, one of the sites is connected to OTTO and the other is not, or the domains are entered differently. 💬 Need More Help? If your statuses do not match what you expect after checking the steps above, we can look at your specific projects. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 26, 2026

🔍 Adding Competitors in Site Metrics vs AI Visibility

❓ The Short Answer If you open the Competitors page in Site Metrics and only see a Search field, nothing is wrong with your account. These two areas of Search Atlas handle competitors differently: - Site Metrics shows competitors that the platform detects for you, based on your website's data. - AI Visibility is where you choose and manage the competitors you want to compare yourself against. The rest of this article explains the difference and how to get the competitor list you want. 📊 How Competitors Work in Site Metrics Site Metrics is built around your website's organic search performance. The Competitors page lists other websites that appear for similar keywords and search results as yours. This list is generated automatically from search data, so you do not build it by hand. The Search field on this page is a filter. It helps you find a specific domain within the list that has already been detected. It is not an option for adding a new competitor. Keep in mind: - A domain only appears if it overlaps with your site in search results. - If a competitor you know about is missing, it may not currently rank for the same keywords as you. - The list can change over time as rankings and search results change. 🤖 How Competitors Work in AI Visibility AI Visibility looks at how your brand appears in AI-generated answers, and how that compares to other brands. Because the comparison depends on the brands you care about, this is the place to set up the competitors you want to track yourself. Use AI Visibility when you want to: - Compare your brand with specific companies you choose. - Track a competitor that does not show up in Site Metrics. - Keep your comparison list focused on your real market rivals. 🛠️ How to Add Competitors Manually 1. Open the AI Visibility section from the main navigation inside the platform. 2. Select the project or brand you want to work with. 3. Find the competitors area or settings for that project. 4. Enter the competitor's name or website address, then confirm to save it. 5. Return to your AI Visibility report to see the competitor included in your comparison. Menu labels may vary slightly depending on your plan and the latest platform updates. If you cannot find the competitor setting, see the section below on getting help. 🔎 Which Area Should I Use? - I want to see who competes with me in search results: use Site Metrics. The list is automatic. - I want to find one competitor in the detected list: use the Search field on the Site Metrics Competitors page. - I want to track specific brands I choose: use AI Visibility. - A known competitor is missing from Site Metrics: add it in AI Visibility instead. 💡 Tips for Choosing Good Competitors - Pick direct rivals that sell similar products or services to the same audience. - Include a mix of larger and smaller competitors so you get a realistic picture. - Use the root domain, such as example.com, rather than a specific page address. - Review your list every few months and remove brands that are no longer relevant. 🧯 Troubleshooting - The Competitors page looks empty: the data may still be loading, or your site may be new. Check back later. - The Search field returns no results: the domain is not in your detected list. This does not mean it is blocked. Add it in AI Visibility instead. - A competitor was added but does not appear in the report: refresh the page and confirm you are viewing the right project. - You cannot find the add option: your project may not be set up in AI Visibility yet. Complete the project setup first. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team.

Last updated on Oct 26, 2026

🔔 How to Enable LLM Visibility Email Notifications for Your Team

📌 Overview LLM Visibility can email one person on your account when your brand's presence in AI-generated answers changes, so that person does not have to log in to check. This article explains who receives those emails, what they cover, and what to check if they are not arriving. 🧭 Where to Find Notification Settings LLM Visibility emails are sent automatically by the platform. There is no notification or alert setting to turn on inside the project, and the Email Settings screen has no AI Visibility or LLM Visibility section. Each project emails exactly one person: the user who created the project, or, if that person has been removed from the account, the team member who has been on the account the longest. Adding team members does not add email recipients. - Project level: There is nothing to configure. An LLM Visibility project has no notification or alert setting. - User level: The Email Settings screen, opened from the avatar menu, covers other Search Atlas tools but has no AI Visibility or LLM Visibility section. The only preference a recipient controls is the unsubscribe link in the footer of an email they have already received. ✅ Steps to Enable Notifications for Team Members 1. Confirm that each team member has been invited to your Search Atlas account and has accepted the invitation. 2. Project access does not decide who receives the emails. The recipient is the project creator, or the longest-standing current team member if the creator has been removed. Other team members with access to the project see the reports in the dashboard but are not emailed. 3. There is no setting for each team member to turn on. Only the single recipient can manage delivery, and only by using the unsubscribe link in an email they received. 4. There is no notifications section where LLM Visibility alerts can be turned on. Delivery is automatic for the single recipient, and the only control is the unsubscribe link in the email itself. 5. There is no notification option to enable on the LLM Visibility project. Emails are sent automatically when the platform detects a qualifying change. 6. Confirm that the project creator's account email address is correct and is an inbox they monitor. If the creator has been removed from the account, the email goes to the longest-standing current team member instead. There is no recipient list to edit. 👥 Tips for Agencies and Larger Teams - These emails are not configured per team member and the account owner cannot add recipients. Exactly one person receives them, and the only preference is that person's own unsubscribe. Everyone else follows the reports in the LLM Visibility dashboard. - Make sure each person is using the email address they actually monitor. Shared or outdated addresses are a common reason alerts are missed. - If you manage multiple client projects, each project has its own single recipient, determined by who created that project. Granting people access to a project does not add them as email recipients. 🛠️ Troubleshooting Missing Notifications - Check spam and promotions folders: Platform emails can be filtered automatically. Mark them as not spam if you find them there. - Add the sender to your safe list: Ask your IT team to allow emails from the Search Atlas domain if your company uses strict email filtering. - Verify the recipient is still on the account: if the project creator has been removed from the Search Atlas account, emails stop going to them and move to the longest-standing current team member. A member who was never the recipient will not receive the emails regardless of project access. - Confirm the email address: Check for typos or old addresses in the user profile. - Allow time, and expect silence when nothing notable happened. The weekly digest is sent on Mondays and only when the newest data shows a meaningful positive change, such as visibility gained. A separate email can arrive when a scheduled analysis finishes, and citation-movement alerts can be rolled into one daily email. If nothing qualifying changed, no email is sent. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. To help us resolve your request quickly, let us know the project name and which team members are not receiving notifications.

Last updated on Oct 26, 2026

🔍 How to View AI Responses in AI Visibility

📌 Overview In AI Visibility, Search Atlas tracks how AI platforms answer the prompts you are monitoring. To see the captured answer, open a project, go to Topics & Queries, expand a topic, and click Analyze on an analyzed prompt. The AI Response section in the drawer shows the full answer text Search Atlas stored from its most recent check, which can still differ from what you see when you type the same prompt into an AI tool yourself. 🧭 Where to Find the AI Response 1. Open AI Visibility from the main navigation. 2. Select your project, open the Topics & Queries tab, and expand a topic to see its tracked prompts. 3. Click Analyze on the prompt you want to review, or click the prompt text if it has already been analyzed. Prompts that have not been analyzed yet cannot be opened. 4. Click Analyze. 5. In the drawer, the AI Response section shows the answer captured for that prompt. Use the platform tabs to switch between platforms, and click the section header if you need to collapse or expand it. 📄 What the AI Response Section Shows The AI Response section shows the full answer text an AI platform returned when Search Atlas last ran your prompt. Use the platform tabs to see each platform's answer separately. - The answer text the AI generated for your prompt at the time of the check. - Brand and competitor mentions are measured in the drawer's visibility and share-of-voice charts, not highlighted inside the AI Response text. - Sources and citations appear in the separate Citation Sources section below AI Response, not inside the answer text. - Platform tabs above the answer let you switch platforms, because different AI platforms often respond differently to the same prompt. The tabs shown depend on the platforms your project tracks. The AI Response section shows the full answer text Search Atlas stored, so you can read what the platform said. Visibility, competitor, and source analysis are shown in separate sections of the same drawer. ❓ Why You May Not See the Full Response If the response looks shorter than expected or seems cut off, one of the following is usually the reason: - The answer is in a scrollable box. Long answers are limited to about 400 pixels in height, so scroll inside the box to read the rest. The whole answer is there. - The Analyze drawer also shows visibility, competitor, and citation analysis, but the AI Response section itself is the full stored answer, not a highlighted excerpt. - Answers change between checks. AI platforms do not give identical answers every time. The response you see is a snapshot from the most recent check, so it may not match what you get when you test the prompt manually. - Context differs. A manual test can be affected by your chat history, location, account settings, or personalization. Search Atlas runs prompts without that personal context, so results can differ. - The check has not finished. If a prompt was just added or a refresh is still running, the response may be empty or incomplete until processing completes. - The platform returned a short answer. Sometimes the AI itself gives a brief reply or declines to answer, and what you see is the complete response. 🛠️ How to Get a Clearer View 1. Scroll inside the AI Response box to read the whole text. Click the AI Response header only if the section is collapsed. 2. Refresh your browser. Reload the page to clear display glitches, especially after a recent update to the prompt. 3. Check the date of the response. Confirm the check completed. If it is still processing, wait a few minutes and reopen the prompt. 4. Compare platforms. If your project tracks more than one AI platform, review each one separately, because they can return very different answers. 5. Review the sources. Use the cited sources to understand why the AI answered the way it did and where your brand could be better represented. 6. Try a wider browser window. A narrow window or high zoom level can hide parts of the layout. Reset the zoom to 100% and try again. 💡 Tips for Using AI Responses Effectively - Look for patterns, not single answers. Because AI answers vary, trends across multiple checks are more reliable than one response. - Write prompts the way customers ask. Natural, specific phrases produce answers that better reflect real buyer questions. - Note who is mentioned. If competitors appear and you do not, examine the cited sources to find content opportunities. - Track changes over time. Revisit the same prompt after you publish or update content to see whether your visibility improves. 🙋 Frequently Asked Questions Is the response in Search Atlas the same as what I see in the AI tool? Not always. AI platforms can vary their answers from one request to the next and may tailor them to the person asking. Search Atlas shows the answer captured during its own check. Why is my brand not mentioned in the response? The AI may not consider your brand relevant to that prompt yet. Review the sources it cited and consider improving your content and authority for that topic. Why is the response empty? The check may still be processing, or the platform may not have returned an answer. Wait a few minutes, refresh, and check again. Can I see older responses? If your prompt has been checked more than once, review its history in the analysis view to compare how answers have changed. 💬 Need More Help? If you still cannot see the information you expect in the AI Response section, we are happy to take a look. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be instantly connected with a member of our team. Include the prompt name and the AI platform so we can help faster.

Last updated on Oct 26, 2026