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📧 Configure Email Sender for Quest LLM Visibility Campaigns

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔍 Overview

When running outreach campaigns inside Quest LLM Visibility, you need a verified sender email configured before the email option becomes available in the campaign builder. This setting is not managed inside Cloud Stacks or any other Authority sub-section — it lives in a specific area of your account settings. If the email option appears greyed out or missing even though your integrations are connected, this article will walk you through the correct setup path.

🗺️ Where to Find Quest LLM Visibility

Quest LLM Visibility is a sub-section of the Authority module. To navigate there:

  1. Open Search Atlas and look at the left sidebar.
  2. Click Authority.
  3. Select QUEST LLM Visibility from the expanded sub-menu.

This is separate from Cloud Stacks, URL Indexer, Campaigns, Inbox, and Sent — all of which appear in the same Authority sub-menu but serve different purposes.

✅ Prerequisites Before Configuring a Sender Email

Before the email sender option becomes active in Quest LLM Visibility, make sure all of the following conditions are met:

  • An email integration is connected. Go to your Account Menu (avatar, top-right) → Settings → Email Settings and confirm your email provider (e.g., Gmail, Outlook, SMTP) shows a green Connected status.
  • The connected account has send permissions. Some integrations connect successfully for read access but lack send permissions. Re-authorise the integration if you are unsure.
  • Your account plan supports outreach. Confirm that your current subscription includes the Quest LLM Visibility outreach feature. If the section is visible but email is locked, contact support using the chat widget below.

⚙️ How to Configure Your Sender Email

Follow these steps to add or update your sender email information for Quest LLM Visibility campaigns:

  1. Click your profile avatar or name in the top-right corner of the platform.
  2. Select Settings from the dropdown menu.
  3. Navigate to the Integrations tab.
  4. Locate your email provider under the Email section and click Connect or Manage if already listed.
  5. Complete the authorisation flow for your email provider (OAuth for Gmail/Outlook, or SMTP credentials for custom providers).
  6. Once the status shows Connected, return to the left sidebar and go to Authority → QUEST LLM Visibility.
  7. Open or create a campaign. Inside the campaign builder, the Email channel option should now be active and selectable.
  8. Click the Email option and confirm your sender name, sender email address, and reply-to address are populated correctly.
  9. Save your changes before launching or scheduling the campaign.

🛠️ Troubleshooting: Email Option Still Missing

If you have connected an integration but the email option is still unavailable inside Quest LLM Visibility, work through the following checks:

  • Refresh the page. After a new integration is connected, a hard refresh (Ctrl + Shift + R on Windows, Cmd + Shift + R on Mac) is sometimes needed before the platform reflects the new connection.
  • Reconnect the integration. Go back to Settings → Email Settings, disconnect the email account, and reconnect it from scratch. This resolves token or permission issues that can occur silently.
  • Check for multiple workspaces. If your account has more than one workspace, integrations connected in one workspace are not automatically available in others. Make sure you are in the correct workspace and repeat the integration setup there.
  • Verify the integration type. Only email integrations (Gmail, Outlook, or SMTP) unlock the email channel in outreach. Other integration types such as CRM or analytics connectors will not enable the email sender option.
  • Check browser console errors. If the option appears but cannot be clicked, a browser extension (such as an ad blocker) may be interfering. Try in an incognito window or a different browser.

💡 Key Differences: Integrations Page vs. Campaign Dashboard

A common point of confusion is expecting to configure the sender email directly inside the Quest LLM Visibility campaign dashboard. Here is how the two areas relate:

  • Settings → Email Settings: This is where you authorise your email account and grant Search Atlas permission to send on your behalf. Without completing this step, no email option will appear anywhere in outreach.
  • Authority → QUEST LLM Visibility → Campaign Builder: This is where you select and customise your sender details (name, address, reply-to) for a specific campaign. These fields only appear after a valid integration exists.

Think of the Integrations page as the unlock step, and the campaign builder as where you apply what was unlocked.

💬 Need More Help?

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.