🧩 Understanding the LLM Visibility Quota
Your plan includes a set number of active LLM Visibility project slots. If you see a message indicating your quota is fully used — for example, showing more used slots than your plan allows — it usually means some projects are counted toward your quota even if they are not clearly visible to you in the dashboard.
Important: You can find all your LLM Visibility projects on the AI Visibility projects page (open AI Visibility in the left sidebar). The steps below explain how to locate and deactivate those projects to free up your slots.
⚠️ Why Your Quota May Look Inflated
A known issue caused some accounts to have the same domain tracked more than once (for example, once with no country code and once with a country code like "US"). This counted as two separate projects and inflated the quota. Engineering has resolved this, and quota counts should now reflect your actual active projects. If your numbers still look incorrect after following the steps below, contact support using the instructions at the bottom of this article.
🛠️ How to Free Up a Quota Slot
To free up an LLM Visibility project slot, you need to deactivate your existing LLM Visibility projects rather than deleting unrelated projects (such as Site Explorer projects). Follow these steps:
- Locate your LLM Visibility projects. Open AI Visibility in the left sidebar to view the AI Visibility projects page and find any active LLM Visibility projects that may be consuming quota slots.
- Identify which projects you no longer need. Review the projects that are consuming your quota. Look for duplicates (same domain tracked more than once) or projects you no longer actively use.
- Deactivate the LLM Visibility project. On the project you want to remove from your quota, use the available project options to deactivate it. Do not delete your Site Explorer or other unrelated projects — only deactivate the LLM Visibility project itself.
- Confirm your quota updates. After deactivating a project, your available slot count should refresh. If it does not update immediately, wait a moment and reload the page.
- Start your new audit. Once a slot is free, you can create a new LLM Visibility project and run your audit.
💡 Tips to Avoid Running Out of Slots
- Periodically review your active LLM Visibility projects to catch any duplicates or inactive projects that may be consuming slots unnecessarily.
- Deactivate projects you have finished analyzing to keep your quota available for new work.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.