🔍 What Happened?
If your LLM Visibility credits are suddenly exhausted and you haven't been running manual scans, the cause is likely a burst of automated refresh jobs firing in a short window. For example, a known incident caused 32 refresh jobs to run in a single day, consuming most of a monthly allocation in one go. This is not caused by your manual actions — it is a background process tied to LLM Visibility tracking.
⚙️ Why Automated Refreshes Consume Credits
LLM Visibility tracking periodically refreshes data for your active projects automatically. Under normal conditions, these refreshes are spread across the month and stay within your allocation. However, in some cases a large number of refresh jobs can fire at once — rapidly draining your monthly credit quota before you have a chance to notice.
A known engineering issue caused monthly credit resets to fail to fire for some accounts, leaving users stuck at their allocation cap even when a new billing period began. This issue has since been resolved, but if your quota was consumed during that window it may not have been automatically restored.
🛠️ How to Check Your LLM Visibility Activity
- Navigate to the left sidebar → AI Visibility to review the status of your active projects.
- Check whether your projects show quota consumption or blocked scans — a maxed-out allocation can prevent new scans from running.
- Review your active projects to identify which ones are set up for automated tracking, as each active project contributes to refresh job volume.
💡 What You Can Do Right Now
- Do not add more active projects while your quota is maxed out — additional projects increase the number of automated refreshes that fire each cycle.
- Check your project activation settings by reviewing which projects have LLM Visibility tracking enabled. Deactivating projects you no longer need actively monitored will reduce automated refresh consumption going forward.
- Request a quota reset if your credits were consumed by an automated burst rather than intentional use — see the section below.
🔄 How to Request a Credit Quota Reset
If automated refreshes exhausted your allocation unexpectedly, our team can reset your quota. This is not something you can do yourself from within the platform — it requires action from our support team.
To get your quota reset as quickly as possible:
- Reach out to our support team directly through the platform.
- Share the date(s) when you noticed the credits were depleted and confirm that you did not intentionally trigger a large number of manual scans.
- Our team will review your account and apply a quota reset where applicable.
If you need further assistance, please don't hesitate to contact our support team via the chat widget in the platform — we're happy to help.