Delete an AI Visibility (formerly LLM Visibility) project to release its quota slot immediately. If the counter stays locked after deletion, follow the troubleshooting steps below or contact support for a manual reset.

# **⚙️ Option 1 — Delete an LLM Project (Immediate Slot Release)**

Deleting a project releases its LLM slot right away. Use this option whenever you need the slot freed immediately.

**Navigation:** Search Atlas → OTTO SEO → Site Explorer / LLM Projects

1. Go to **OTTO SEO → Site Explorer / LLM Projects**.
2. Select the project you want to remove.
3. Click the three-dot menu (⋮).
4. Select **Delete Project**.
5. Confirm deletion.

Once deleted, the LLM slot is available for a new project immediately.

# **❄️ Option 2 — Deep Freeze an LLM Project (14-Day Delay)**

Deep Freeze preserves your SEO data but does **not** release the LLM slot right away.

- The project is frozen and SEO changes are preserved.
- The LLM slot is released after **14 days**.
- The slot is **not** available immediately.

If you need the slot freed right away, delete the project instead of using Deep Freeze.

# **⏱️ Why Your Quota May Still Show as Full**

After removing a project, you may still see all LLM slots used for any of these reasons:

- The project was deep frozen, not deleted — the slot releases only after 14 days.
- The 14-day Deep Freeze release window has not passed yet.
- The page has not refreshed to reflect the updated quota.
- Another hidden or archived project is still consuming a slot.
- The quota counter is stuck due to a backend sync issue (see below).

# **🔄 Steps to Take When Slots Still Appear Full**

1. Refresh your browser and revisit **OTTO SEO → Site Explorer / LLM Projects**.
2. Confirm the project was **deleted**, not deep frozen.
3. Check that no other sites are still assigned to LLM projects.
4. Wait a few minutes for the quota counter to update.
5. Log out and back in, then re-check the quota counter.

If the slot is still occupied after completing all five steps, the quota counter is likely stuck — see the section below.

# **🛠️ Stuck LLM Quota After Deletion (Known Issue)**

In some cases, the AI Visibility (formerly LLM Visibility) quota counter stays locked at its maximum (for example, **2/2 used**) even after you delete all LLM projects. When this happens:

- You cannot add a new domain to AI Visibility (formerly LLM Visibility).
- Existing projects may show partial or degraded functionality.
- Refreshing, waiting, and re-logging in does **not** release the slots.

This is a backend sync issue. Our technical team must manually reset your LLM quota. Once reset, you can add new projects immediately.

# **🚨 When to Contact Support**

Contact support if all of the following are true:

- The project was fully deleted (not deep frozen).
- No other LLM projects exist on your account.
- The quota still shows all slots used after refreshing and waiting several minutes.

Support will escalate to the technical team for a manual quota reset. To speed up resolution, include:

- Your account email.
- The domain(s) you are trying to add.
- A screenshot of the quota counter showing it as full.
- Confirmation that you deleted (not deep frozen) all previous projects.

# **❓ Frequently Asked Questions**

## **I removed a site — why didn't my LLM slot free up?**

The site was most likely deep frozen instead of deleted. Deep Freeze only releases the slot after 14 days. Delete the project to free the slot immediately.

## **Does removing a Site Explorer project always free LLM quota?**

Yes, if the project is fully deleted.

## **My LLM quota shows 2/2 (or full) even though I deleted all my projects — what do I do?**

This is a known stuck-quota issue. Contact support and reference the **Stuck LLM Quota After Deletion** section above. The technical team will manually reset your quota.

## **How many LLM projects can I have?**

The number of LLM projects available depends on your plan's LLM quota.

**🎯 You now know how to delete an AI Visibility (formerly LLM Visibility) project to free a slot immediately, how Deep Freeze differs from deletion, and how to escalate a stuck quota counter to support for a manual reset.**