🔍 What This Article Covers
Sometimes a Knowledge Graph entity may display an incorrect Wikipedia link or unrelated topic categories (such as references to a completely different industry or subject). If you have tried to remove these entries yourself and the change does not persist, this article explains the situation and how to get it resolved quickly.
⚠️ Known Limitation: Some Fields Cannot Be Self-Removed
There is a known issue where certain Knowledge Graph field deletions — including Wikipedia URLs — appear to save in the interface but are not permanently removed from the underlying database. This means the incorrect information may reappear after you attempt to delete it. Because of this, manual removal by the Search Atlas team is currently required for these specific fields.
📋 Before You Contact Support
To help the support team resolve your request as quickly as possible, gather the following information before reaching out:
- Knowledge Graph entity ID or business name — for example, the domain or company name associated with the entity.
- The incorrect field value — the exact Wikipedia URL or topic category that needs to be removed (e.g., a Wikipedia page for an unrelated subject such as mathematics or abstract algebra).
- Confirmation that you have already attempted removal — let the team know if you tried deleting the entry and it reappeared, so they can skip straight to the manual fix.
🚀 How the Support Team Resolves This
When you report an incorrect Wikipedia link or unrelated topic reference in your Knowledge Graph entity, a member of the Search Atlas team will:
- Identify the specific Knowledge Graph entity using the ID or business name you provide.
- Manually remove the incorrect Wikipedia URL and any associated unrelated topic references directly from the database.
- Confirm with you once the removal is complete and the correct information is in place.
This process is straightforward and is typically completed quickly once the support team has the details they need.
💡 Tips to Prevent Incorrect Data in Your Knowledge Graph
- When adding or editing a Wikipedia URL in your Knowledge Graph, double-check that the linked page matches your actual business, brand, or topic — not a similarly named concept from an unrelated field.
- If you notice incorrect topic categories appearing automatically, report them promptly. The longer incorrect data remains, the more it may influence AI-generated outputs tied to your entity.
- After a manual fix has been confirmed by the support team, revisit the entity to verify the information looks correct on your end as well.
🙋 Still Need Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.