🔍 Overview
Some customers have experienced a situation where their LLM Visibility quota appears fully consumed, yet the projects they want to track are not shown as active. This is caused by a known issue where the quota counter does not always update correctly after projects are deleted or changed. This article explains what is happening and the fastest path to resolution.
⚠️ What Causes This Issue
A confirmed bug can cause LLM Visibility quota counters to drift from the actual number of active projects. Specifically:
- Deleting an activated LLM Visibility project may not immediately free up a quota slot.
- Bulk updates or hard-deletes can leave the quota counter out of sync with your real usage.
- As a result, the platform may show your quota as fully used even when fewer than your allowed number of projects are actually active.
Engineering has resolved the core quota-sync issues in recent updates, including auto-refresh of quota after project deletion. However, accounts affected before these fixes were deployed may still show incorrect quota counts and require a manual correction.
📌 Understanding What Counts Toward Your Quota
Before troubleshooting, it is worth confirming what actually consumes a quota slot. Competitor domains analysed on the fly do not count toward your LLM Visibility quota — only explicitly added tracked projects consume quota slots. If you see unexpected quota usage, confirm the projects consuming slots are ones you intentionally added rather than domains reviewed ad hoc. This distinction can sometimes explain apparent overages before any bug is involved.
🛠️ Steps to Get This Fixed
To get your quota corrected and your intended projects activated as quickly as possible, follow these steps before contacting support — providing this information upfront allows the team to action your request immediately without back-and-forth:
- List the exact projects you want active. Write down the exact project names or domains you need enabled under your LLM Visibility quota, up to the number of slots your plan allows. For example: example.com, mybrand.io, clientsite.net.
- Note which projects currently appear active. Review your account and note which projects (if any) are currently active under your LLM Visibility quota, along with any quota details you can see. This documents the discrepancy clearly for the support team.
- Check whether a page refresh resolves the counter. Hard-refresh your browser (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac) and revisit the LLM Visibility settings. In some cases the quota counter updates on its own after a short delay. If your available slots now reflect your actual active projects, no further action is needed.
- If the quota is still incorrect after refreshing, contact our support team via the chat widget with your list of desired domains and your noted quota details. A support agent can manually activate LLM Visibility on your specified projects and reset your LLM Visibility credits when the issue is confirmed to be caused by the quota sync bug — so you can continue using the tool without interruption. You do not need to delete any projects or make other changes beforehand.
✅ What Support Will Do
Once you contact the team with your project list and quota details, a support agent can:
- Manually activate LLM Visibility on your specified projects and reset your LLM Visibility credits when the issue is confirmed to be caused by the quota sync bug — so you can continue using the tool without interruption.
If you have any questions or need further assistance, please open the chat widget in the bottom-right corner of the platform and type human teammate and we will be happy to help.