🧭 Overview
When you add links to Knowledge-Based Trust or Factual Enhancement in OTTO, they do not appear immediately. Every link goes through a 3-day analysis cycle before it becomes visible and active within these features. This is expected behavior and does not indicate an error with your submission.
⏳ Why Is There a Processing Delay?
OTTO analyzes each link you submit to verify its relevance, authority, and factual alignment with your content. This quality-check process ensures that only trustworthy, well-matched sources are used to strengthen your site's knowledge signals. The analysis cycle typically takes up to 3 calendar days from the moment you add the link.
During this period, the link is queued and being evaluated in the background. You will not see it listed as active in Knowledge-Based Trust or Factual Enhancement until the cycle completes.
📋 What to Expect After Adding a Link
- Day 0 (submission day): Your link is accepted and enters the processing queue. It will not yet appear in the feature interface.
- Days 1–2: OTTO continues its analysis. The link remains in a pending state and is still not visible in Knowledge-Based Trust or Factual Enhancement.
- Day 3 (and beyond): Once analysis is complete, the link becomes visible and active. You can now see it listed under the relevant feature and confirm it has been applied with your chosen keywords.
In some cases, processing may complete slightly earlier than 3 days, but you should always allow the full 3-day window before assuming something has gone wrong.
✅ How to Confirm Your Links Were Added Correctly
- Navigate to OTTO in your Search Atlas dashboard.
- Open the Knowledge-Based Trust or Factual Enhancement section where you submitted the links.
- Check whether the links are listed. If fewer than 3 days have passed since submission, the links are still processing and will not yet appear.
- Note the date you added the links, then return to the same section after the full 3-day period has elapsed.
- If the links are still missing after 3 full days, proceed to the troubleshooting steps below.
🔍 Troubleshooting: Links Still Missing After 3 Days
If your links have not appeared after 3 full calendar days, consider the following before escalating:
- Verify the submission was saved: Confirm you clicked the save or confirm button after entering the link and keywords. Unsaved submissions will not enter the processing queue.
- Check the URL format: Ensure the link was entered as a complete URL, including https://. Incomplete or malformed URLs may be rejected silently.
- Review keyword associations: Each link must be paired with at least one keyword. If no keyword was assigned at the time of submission, re-add the link and include the required keyword.
- Confirm the correct OTTO project: Make sure you are viewing the same OTTO site project where the links were originally added.
➕ Re-Adding a Link That Did Not Process
- Go to Knowledge-Based Trust or Factual Enhancement in OTTO.
- Select the option to add a new link.
- Enter the full URL and assign the relevant keyword or keywords.
- Save or confirm the submission.
- Record the date of submission and allow up to 3 days for the link to appear.
💬 Need More Help?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.