Overview
Link Laboratory lets you purchase backlinks from vetted publishers. This article explains what to do if you need to cancel an order, request a refund, verify that a link appears in CloudStack, or export your order metadata.
Can I Cancel a Link Laboratory Order?
Order cancellation eligibility depends on the current status of your order. Here is what you need to know:
- Pending orders — Orders that have not yet been accepted by the publisher can typically be cancelled. Contact support as soon as possible after placing the order.
- In-progress or completed orders — Once a publisher has accepted and begun work on your order, cancellation may no longer be available. Our team will review the order on a case-by-case basis.
- Unrelated website concerns — If you believe the publisher website does not match your niche or business category, this is a valid reason to raise a cancellation request. Our team will assess whether the placement meets quality standards.
To check your order status, navigate to the Link Laboratory section of the platform.
How Refunds Work
If your cancellation request is approved, the support team will review your order details and process any applicable refund manually. Specific refund terms, including whether credits or another method are used, will be confirmed by the support team based on your individual order.
Checking CloudStack Visibility for Your Link
After a link order is fulfilled, it should become visible in CloudStack. If you cannot see your link after the order shows as completed, the order may need to be reviewed for delivery confirmation. Contact support and provide your order details so the team can investigate.
Exporting Order Metadata
You can export your Link Laboratory orders to review placement details or share records with your team. Navigate to the Link Laboratory section of the platform and look for the export functionality available within your order list. If you are unable to locate the export option or encounter any issues, contact support with your account details and the specific records you need.
What to Have Ready When Contacting Support
Because these requests require manual review by our team, please have the following information ready before reaching out:
- Your Link Laboratory order ID or order details
- The exact issue you are experiencing (cancellation, refund, CloudStack visibility, or export)
- Any relevant screenshots or error messages
- The date the order was placed
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.