This article covers common questions related to Publisher Exchange and Link Laboratory in Search Atlas.
About Publisher Exchange and Link Laboratory
Publisher Exchange and Link Laboratory are tools within Search Atlas. Detailed workflow documentation for these features is still being developed. If you have a question or encounter an issue with either tool, the steps below will help you get the right support quickly.
What to Do If You Have a Question or Issue
Before reaching out to the team, gather the following information so your question can be resolved as efficiently as possible:
- The name of the specific feature or workflow you are using (Publisher Exchange or Link Laboratory)
- A clear description of what you were trying to do and what happened instead
- The exact text of any error messages displayed on screen
- The date and time the issue occurred
- Your project or account name, if applicable
Having these details ready will allow a team member to investigate your specific situation without needing to ask follow-up questions, reducing the time to resolution.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.