📋 Overview
After placing a link building order through Publisher Exchange, most orders are fulfilled within a reasonable timeframe. However, some orders may experience delays — often because the publisher selected for your order is temporarily unavailable. This article explains why delays happen, what Search Atlas does automatically, and how you can take action if needed.
⏳ Why Is My Order Taking So Long?
There are two common reasons an order may be delayed:
- Publisher unavailability: The publisher you selected may be temporarily unable to accept or fulfil your order. This can happen due to their own scheduling, capacity limits, or platform-side issues.
- Publisher rejection: In some cases, a publisher may decline an order, which places it in a pending state until an alternative is selected or the situation is resolved.
Search Atlas monitors all active orders and takes automatic action when an order has been stuck for too long. If an order remains unpublished for 7 or more days after creation, our system flags it for review and intervention. If an order has been stuck for 3 or more days without publisher activity, automated workflows are triggered to move the order forward.
🔍 How to Check Your Order Status
- Click your avatar in the top-right corner of the platform.
- Select App Ecosystem from the menu.
- Open the Publisher Exchange tab.
- Locate your order and review its current status.
If your order shows a status related to publication unavailable or publisher rejected, this means the original publisher could not fulfil the order and an alternative may be needed.
🔄 What Happens Automatically
Search Atlas has built-in automation to handle delayed orders so you don't have to chase every issue manually:
- Orders stuck without publisher action for 3+ days trigger a Pending Action notification and automated follow-up.
- Orders unpublished for 7+ days are escalated internally for review.
- When a publisher is unavailable, the platform may present alternative publishers directly within the order view so you can keep your campaign on track.
✅ What You Can Do Right Now
If your order has been waiting for longer than expected, here are a few steps you can take:
- Go to Publisher Exchange (avatar → App Ecosystem → Publisher Exchange tab) and open the delayed order.
- Check whether an alternatives drawer is available — this allows you to select a different publisher and continue your order without starting over.
- If an alternative is available and suitable, select it to reactivate your order.
- If no alternatives are shown or the order remains stuck, contact our support team for manual assistance.
💡 Tips to Avoid Future Delays
- When placing new orders, consider publishers with a strong track record of timely fulfilment.
- Monitor your orders regularly in the Publisher Exchange tab, especially in the first week after ordering.
- If you rely on link building for time-sensitive campaigns, place orders with extra lead time to account for potential delays.
🆘 Still Need Help?
If your order has been delayed and you're not seeing any updates or alternative options, our team can investigate and resolve it manually. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.