🔍 What This Error Means
The 'Please configure outreach schedule first!' error appears in Digital PR when you attempt to launch or send a campaign before the outreach schedule has been fully set up. This is not just about connecting an email account — the schedule itself must be created and saved as a separate step. Both requirements must be completed before a campaign can run.
✅ Step 1 — Confirm Your Email Account Is Connected
Before configuring a schedule, verify that an email account is linked to your workspace:
- Go to Left sidebar → Authority → Campaigns.
- Open or create a campaign, then look for the sending email address field.
- If no email is connected, navigate to your account settings and connect a valid sending email address.
- Return to Campaigns and confirm the email address now appears as an option.
If your email is already connected and the error persists, do not stop here — proceed to Step 2. A connected email alone is not enough to clear this error.
📅 Step 2 — Create and Save an Outreach Schedule
This is the most commonly missed step. Even with a connected email, you must configure a dedicated outreach schedule:
- Go to Left sidebar → Authority → Campaigns.
- Open the campaign that is triggering the error.
- Locate the Schedule or Outreach Schedule section within the campaign settings.
- Set your preferred sending days and time windows.
- Click Save to confirm the schedule. Do not navigate away before saving.
- Return to the campaign overview and attempt to launch or send again.
The error should clear once a schedule has been saved against the campaign. If the error still appears after completing both steps, continue to the decision tree below.
🔁 Persistent Error — Decision Tree
Use the following checks in order if the error has not resolved after Steps 1 and 2:
- Did you save the schedule before leaving the settings page? Navigating away without clicking Save discards the schedule. Repeat Step 2 and confirm the save action completes before moving on.
- Is the schedule attached to the correct campaign? Schedules are campaign-specific. If you have multiple campaigns, confirm the schedule was saved inside the campaign you are trying to launch, not a different one.
- Did you create the campaign in draft mode? Some draft campaigns require you to fully publish or activate the campaign record before a schedule can be applied. Look for an Activate or Publish button and complete that step first, then re-add the schedule.
- Has your connected email account been disconnected since you last used it? Token expiry or password changes can silently disconnect an email. Go to Left sidebar → Authority → Campaigns, check the sending email field, and reconnect if needed.
- Are you seeing the error on a cloned or duplicated campaign? Duplicated campaigns do not carry over schedule settings. You must configure a new schedule for each copy.
📥 Check Your Inbox and Sent Items
After a successful campaign launch, you can monitor activity in two places:
- Left sidebar → Authority → Inbox — incoming replies from your outreach.
- Left sidebar → Authority → Sent — confirmation that emails were dispatched by the schedule.
If the Sent folder remains empty after your scheduled send window has passed, the schedule may not have saved correctly. Repeat Step 2 and verify the send window covers the current time and day.
⚠️ When to Contact Support
If you have completed all steps above and the error still appears, or if the Sent folder remains empty after two full schedule cycles, this may indicate a backend configuration issue that requires investigation.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.