Cloud Stacks is an authority-building feature in Search Atlas. If you are experiencing an issue with Cloud Stack creation or have questions about how the feature works, this article explains what to expect and how to get help.
What are Cloud Stacks?
Cloud Stacks is an authority-building tool within Search Atlas. If you have questions about how the feature works or what it does, our support team can provide guidance specific to your account and use case.
What to expect during Cloud Stack creation
The Cloud Stack creation process may take some time to complete. If your Cloud Stack appears to be taking longer than expected or you are unsure whether it completed successfully, our support team can look into the status on your behalf.
If you need to escalate to support
To help our team investigate your Cloud Stack issue as quickly as possible, please have the following ready when you reach out:
- Your project name or the domain the Cloud Stack was created for
- The approximate date and time you initiated the Cloud Stack
- A description of the issue you are seeing (e.g., stuck in progress, properties not appearing, unexpected error message)
- Any exact error messages displayed on your screen
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.