🔍 Why your Cloud Stack may look missing
A Cloud Stack stays tied to the Search Atlas account that was used when it was purchased. If you sign in with a different email, a teammate account, or another workspace, the product will not appear in that view even though it is still active on the original account.
This is the most common reason a Cloud Stack that was visible before now looks gone. It was not deleted simply because you cannot see it on the account you are using today.
👤 Check which account you are signed into
Confirm the login before you search again:
- Note the email address shown on your current Search Atlas session.
- Compare it with the email used when you bought the Cloud Stack, including any work, personal, or agency address.
- If you belong to more than one account, sign out and sign in using the login credentials that own the purchase (or use the Customer Switcher modal if managing an agency child account).
- After you switch accounts, navigate to Authority Building → Cloud Stacks to view your active stacks.
Individual Cloud Stacks cannot be shared between separate accounts. If a colleague bought the Cloud Stack on their own account, you will only see it if you are logged into that account or invited as a team member on that specific account.
🗂️ Search in the correct place
Once you are on the owning account, check these items:
- Product list: Navigate to Authority Building → Cloud Stacks and look for the target page URL, keywords, or associated project you set up.
- Filters: Clear status, project, or search filters that could hide an older stack.
- Shared access: Ask the account owner to confirm the stack is still listed on their side and that your user has permission to view it.
🧾 Match the purchase to the right login
Use your order details to identify the owner account:
- Check the receipt or billing email for the address that received the purchase confirmation.
- Sign out, then sign in with that exact email address.
- Review Cloud Stacks again on that account.
Do not create a second purchase until you have checked every login you may have used. Buying again on a different account will not restore a stack that already exists elsewhere.
💬 If you still cannot find it
Gather the purchase email, the approximate purchase date, and any Cloud Stack name or domain you remember. If you need further assistance, open the chat widget in the bottom-right corner of the platform and send your message. A member of our support team will reply in the chat.