🔍 Overview
Link Lab articles are generated automatically and placed on third-party sites to build backlinks. Occasionally, articles may be low quality, irrelevant to the linked business, or render with broken formatting. In rare cases, an unexpected billing charge may also appear on your account. This article explains what to do in each situation.
⚠️ Known Issue: Article Quality and Broken Rendering
Our engineering team has identified and resolved a bug that caused Link Lab articles to ignore Brand Vault information during generation, resulting in irrelevant content and broken page rendering (missing headers). This fix has been deployed. If you submitted your Brand Vault details before this fix, your existing articles may still be affected.
What was fixed: Article generation now correctly reads Brand Vault data, and broken page rendering has been resolved.
If your articles were generated before the fix: Affected orders can be regenerated. You will need to contact our support team to request regeneration — this cannot be triggered from within the platform at this time.
✅ Before Contacting Support: Check Your Brand Vault
To give your articles the best chance of being relevant and accurate, make sure your Brand Vault is fully populated before new articles are generated. A complete Brand Vault helps the AI understand your business, tone, and target audience.
- Log in to your Search Atlas account.
- Navigate to your Brand Vault and confirm that all business details, keywords, and brand descriptions are filled in and up to date.
- If anything is missing or outdated, update it now so future articles reflect the correct information.
📋 What to Do If Your Articles Are Low-Quality or Broken
If you have already checked your Brand Vault and your Link Lab articles are still irrelevant, missing headers, or otherwise broken, follow these steps:
- Note the specific article titles or order numbers that are affected.
- Contact our support team through the chat option available in the platform.
- Share the affected order numbers and describe the issue (e.g., irrelevant content, broken rendering, missing headers).
- Our team will review the articles, file a ticket with the engineering team if needed, and arrange for the affected orders to be regenerated and reposted.
Refund or deletion requests: If a regenerated article is still not acceptable, you can request that the article be deleted and a refund issued for that placement. Our support team can process this on your behalf.
💳 What to Do About an Unexpected Charge
If you see an unexpected charge on your account — for example, an add-on renewal you did not intend to activate — our support team can cancel and reverse it.
- Open the chat option available in the platform and reach out to our support team.