🔍 Overview
Link Laboratory is the link-building order center inside Search Atlas. If your order appears stuck, unconfirmed, or is not progressing as expected, this article explains what to do and how to escalate effectively so the support team can resolve your issue as quickly as possible.
⚠️ Common Order Problems
- Order shows no status update: Orders can take time to move through the fulfilment pipeline. Allow up to the estimated timeframe shown on your order before escalating.
- Order appears stuck or pending: This may indicate a technical issue that requires investigation by the Search Atlas team.
- Order not visible in your dashboard: Confirm you are viewing the correct workspace. If you manage multiple projects, switch to the relevant project from within the platform.
- Unexpected order status change: Check any in-platform notifications or messages associated with your account for any related communications.
🛠️ How to Escalate a Link Laboratory Order Issue
Because Link Laboratory order issues may involve backend processing that cannot be resolved through self-serve steps alone, the most effective path is to contact the support team directly. To help the team investigate and resolve your issue as quickly as possible, please have the following information ready before you reach out:
- Your project or workspace name — the specific Search Atlas project the order is associated with.
- The order details — including the target URL, anchor text, and any other details visible on the order.
- A description of the problem — for example, what status the order is currently showing, how long it has been in that state, and any error messages you have seen (copied exactly as displayed).
- The approximate date and time the issue was first noticed.
- Any relevant screenshots — if you are able to capture the order view showing the unexpected status or missing information, this will speed up the investigation.
Having these details ready when you contact support will allow the team to look into the backend status of your order without back-and-forth delays.
📋 Before You Escalate — Quick Checks
- Confirm you are in the correct workspace: If you manage multiple projects, make sure you are viewing the project where the order was placed.
- Check for in-platform notifications or messages: Your account may have received a communication from the Search Atlas team regarding an action required on your order.
- Verify your billing information is current: If payment did not complete, the order may not have entered the fulfilment queue. Check your account settings to confirm your billing details are up to date.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.