This article covers common questions related to Publisher Exchange and Link Laboratory in Search Atlas.

## **About Publisher Exchange and Link Laboratory**

Publisher Exchange and Link Laboratory are tools within Search Atlas. Detailed workflow documentation for these features is still being developed. If you have a question or encounter an issue with either tool, the steps below will help you get the right support quickly.

## **What to Do If You Have a Question or Issue**

Before reaching out to the team, gather the following information so your question can be resolved as efficiently as possible:

- The name of the specific feature or workflow you are using (Publisher Exchange or Link Laboratory)
- A clear description of what you were trying to do and what happened instead
- The exact text of any error messages displayed on screen
- The date and time the issue occurred
- Your project or account name, if applicable

Having these details ready will allow a team member to investigate your specific situation without needing to ask follow-up questions, reducing the time to resolution.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.