🔍 Overview
Some Local Citation campaigns displayed a Submitting to Sites status that never updated — even after the campaigns had already been successfully submitted and passed to publishing channels. This was a confirmed UI display bug, not a failure in the underlying submission process.
Our engineering team has identified the root cause and deployed a fix. If you are still seeing a stuck status, the information below explains what happened and what steps to take.
📋 What Caused This Issue
The problem was a front-end status display error. While your campaign data was actually submitted and handed off to the relevant citation networks correctly, the platform's status display did not update to reflect the completed state. As a result, campaigns showed an incorrect status indefinitely, even though the work had finished on the back end.
This affected multiple campaigns simultaneously and was unrelated to account settings, subscription level, or the number of businesses in a project.
✅ What Has Been Resolved
The engineering and QA teams have deployed fixes addressing this issue. Specifically:
- The status display logic has been corrected so that campaigns accurately reflect their completed state after submission.
- An update was applied to prevent mismatched statuses from appearing in future submissions.
These fixes cover campaigns that were stuck due to the UI glitch and ensure new submissions display the correct status as they progress.
🚀 Steps to Take If You Still See a Stuck Status
- Perform a hard refresh of your browser (press Ctrl + Shift + R on Windows or Cmd + Shift + R on Mac). This clears cached page data and loads the latest status from the server.
- Navigate away from the current page and return to your Local Citation campaign to allow the status to reload cleanly.
- If the status still appears stuck after refreshing, note the campaign name(s) and the date they were originally submitted, then contact our support team using the instructions below.
💡 How to Check Whether Your Submission Actually Completed
Because this was a display-only bug, your citations may have been successfully submitted even while the status appeared stuck. A few things to keep in mind:
- Submission to citation networks and aggregators can take time to propagate and appear live on individual directories — this is normal and does not indicate a problem.
- If the fix has been applied and your status no longer appears stuck, your submission was processed correctly and no further action is needed on your end.
📞 Still Need Help?
If your campaign status remains stuck after following the steps above, please reach out to our support team via the chat widget in your Search Atlas dashboard. Have your campaign name(s) and original submission date ready so we can investigate promptly.