🔍 Overview
If your articles are failing to publish, this is often related to a slug conflict — a situation where the URL associated with your article is already in use on your connected site. This article explains what slug conflicts are, general steps customers have taken to address publishing failures, and how to get support for photo management issues.
⚠️ Why Articles Fail to Publish: Slug Conflicts Explained
Every article has a slug — the unique portion of its URL that identifies that page (for example, /my-article-title). A slug conflict can occur when that URL path is already in use on your connected site, which may prevent the article from publishing successfully.
Common reasons a slug conflict occurs:
- You previously published an article with the same title and it is still live.
- A page or post on your site already uses the same URL path.
- A draft was published, deleted, and republished without changing the slug.
🛠️ How to Resolve a Slug Conflict
If you are experiencing a publish failure that may be related to a slug conflict, the general approach is:
- Open the article that is failing to publish.
- Locate the slug or URL/permalink setting for the article.
- Change the slug to something unique — for example, from /healthy-recipes to /healthy-recipes-2025.
- Save the updated slug.
- Attempt to publish the article again.
Note: If you are unsure which URL is causing the conflict, review your connected site's existing pages and posts for any matching URL paths before making changes.
🚀 Publishing an Article
If you are still unable to publish after addressing a potential slug conflict, or if you are uncertain where to find the slug or URL settings within the platform, please reach out to our support team for guidance specific to your account setup. When contacting support, please have the following ready:
- The name or title of the article you are trying to publish.
- The exact error message you received when the publish action failed.
- The URL or slug you were attempting to use.
- The name of your connected site or project.
🖼️ Managing Article Photos
If you are experiencing issues with article photos — such as missing images or wanting to replace an auto-assigned image with one of your own brand assets — please contact our support team. When reaching out, include:
- The article name or URL.
- A description of the photo issue (e.g., image missing, wrong image displayed, unable to update the image).
- Any error messages you encountered.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.