🔍 Why images may appear broken
Broken images usually result from an invalid image URL, a deleted or restricted source file, unsupported formatting, or a page that cannot load the image securely. Images may also fail after content is copied to a different website if the original source does not allow external use.
🧭 Check the image source
- Open the affected page or draft and identify the broken image.
- Copy the image URL, if one is available, and open it in a new browser tab.
- Confirm that the URL loads an image directly and does not require a login.
- Check that the address begins with https:// and has no spaces or missing characters.
If the image URL does not open directly, replace it with a working image URL or upload the image to your website’s media library.
✍️ Replace images in Content Genius
To update content created with Content Genius, go to Content → Content Genius. Open the relevant article, then use the available editing or rewriting option to replace the broken image reference. You can choose Write it yourself or Rework existing article to revise the section and add a valid image.
Before publishing, preview the article and confirm that each image loads correctly. Avoid using temporary URLs, local computer paths, or links to files stored behind a password.
🌐 Check Website Studio pages
If the problem appears on a Website Studio page, go to Website Studio from the left sidebar and open the affected project. Review the image section and replace the source with a publicly accessible HTTPS image. Select Submit after making the change, then preview the page again.
✅ Verify the fix
- Refresh the page in a private browser window.
- Test the page on both desktop and mobile.
- Confirm that the image URL still works when opened separately.
- Check that the image has suitable dimensions and an appropriate file format such as PNG, JPEG, or WebP.
- Publish or submit the updated page only after the preview displays correctly.
💡 Prevent future image issues
- Use stable, publicly accessible HTTPS image URLs.
- Keep original image files in a reliable media library.
- Do not delete or rename source files after adding them to content.
- Test generated pages before sharing or publishing them.
- Use descriptive alternative text so the page remains understandable if an image cannot load.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.