## **🔍 Why images may appear broken**

Broken images usually result from an invalid image URL, a deleted or restricted source file, unsupported formatting, or a page that cannot load the image securely. Images may also fail after content is copied to a different website if the original source does not allow external use.

## **🧭 Check the image source**

1. Open the affected page or draft and identify the broken image.
2. Copy the image URL, if one is available, and open it in a new browser tab.
3. Confirm that the URL loads an image directly and does not require a login.
4. Check that the address begins with **https://** and has no spaces or missing characters.

If the image URL does not open directly, replace it with a working image URL or upload the image to your website’s media library.

## **✍️ Replace images in Content Genius**

To update content created with Content Genius, go to **Content → Content Genius**. Open the relevant article, then use the available editing or rewriting option to replace the broken image reference. You can choose **Write it yourself** or **Rework existing article** to revise the section and add a valid image.

Before publishing, preview the article and confirm that each image loads correctly. Avoid using temporary URLs, local computer paths, or links to files stored behind a password.

## **🌐 Check Website Studio pages**

If the problem appears on a Website Studio page, go to **Website Studio** from the left sidebar and open the affected project. Review the image section and replace the source with a publicly accessible HTTPS image. Select **Submit** after making the change, then preview the page again.

## **✅ Verify the fix**

- Refresh the page in a private browser window.
- Test the page on both desktop and mobile.
- Confirm that the image URL still works when opened separately.
- Check that the image has suitable dimensions and an appropriate file format such as PNG, JPEG, or WebP.
- Publish or submit the updated page only after the preview displays correctly.

## **💡 Prevent future image issues**

- Use stable, publicly accessible HTTPS image URLs.
- Keep original image files in a reliable media library.
- Do not delete or rename source files after adding them to content.
- Test generated pages before sharing or publishing them.
- Use descriptive alternative text so the page remains understandable if an image cannot load.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.