🔍 Overview
If you are on a free trial or paid plan and want to cancel, remove your payment method, or have your account and data deleted from our servers, this article explains what to expect and how to get it done quickly. You can cancel your subscription yourself from the dashboard, or contact support if you prefer.
⚙️ What Happens When You Cancel a Trial
When you cancel, the cancellation is scheduled for the end of your current billing (or trial) period. You will not be charged again after cancellation. You can cancel yourself from your dashboard: Profile avatar → Billing → Services → ⋮ menu on the plan → Cancel. A confirmation/retention step will appear before the final confirmation. If you change your mind, a pending cancellation can be reversed from the same place using Activate.
- No further charges are applied after cancellation.
- Your access continues until the end of the current billing period.
- A pending cancellation can be reversed with Activate from the same menu.
💳 Removing Your Payment Method
If you have more than one saved card, you can remove one yourself: Profile avatar → Billing → Plans & Top-ups tab → payment method section, open your payment methods, click Remove on the card, and confirm Yes, remove card. You can also use Set as primary to choose your default card.
The Remove button only appears when you have more than one card saved — the last/only card on file cannot be removed this way. To replace your only card, add a new one using Add Payment Method, set it as primary, and then remove the old card. Alternatively, contact our support team to remove the only card on file.
Once processed, you will receive confirmation that your payment method has been successfully removed.
🗑️ Deleting Your Account and Data
If you want your account and all associated data permanently deleted from our servers, our support team can action this for you directly. This includes:
- Your account profile and settings.
- Any associated payment methods on file.
- All data stored under your account.
Please note: account deletion is permanent and cannot be undone. Make sure you have saved or exported any data you need before making this request.
📋 How to Cancel, or Request Card Removal or Account Deletion
To cancel your subscription yourself:
- Click your profile avatar and go to Billing.
- Open the Services tab.
- Click the ⋮ (three-dot) menu on your plan and choose Cancel.
- Complete the confirmation/retention step to finalise the cancellation.
For card removal or account deletion (or if you'd prefer support to cancel for you):
- Open the chat widget in the bottom-right corner of the platform.
- Type human teammate to be connected with a member of our team.
- Let the agent know whether you want to: cancel your subscription, remove your card, delete your account, or all of the above.
- The agent will process your request and confirm once it is complete. For billing-related removals, the request may be escalated to the billing team, who will send you a confirmation.
✅ What to Expect After Your Request
- Cancellation: You will be confirmed that no further charges will apply and access will continue until the end of the current billing period.
- Card removal: The billing team will confirm that your payment method has been deleted.
- Account deletion: You will receive confirmation that your account and all associated data have been permanently removed from our servers.
💡 Still Have Questions?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.