Search Atlas Help Center

🔧 Fix WordPress MetaSync Sync Issues

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🔎 Understand the issue

If MetaSync is not detected or your site is not syncing, confirm that MetaSync is installed and active on your WordPress site.

✅ Check MetaSync

  1. Open your WordPress admin dashboard.
  2. Go to your installed plugins.
  3. Find MetaSync and confirm that it is installed and active.

🚀 Use the OTTO script instead

If MetaSync is not detected or cannot be installed, use the OTTO script as an alternative connection method.

  1. Open the OTTO installation instructions in Search Atlas.
  2. Copy the OTTO script provided for your site.
  3. Add the script to your WordPress site as instructed.
  4. Save the changes and check whether your site is detected.

If the issue continues, confirm that the script was added correctly and that the site is still accessible.

If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.