Credits by Product: OTTO & Site Quotas

⚠️ OTTO and Site Auditor Shared Quota Explained

💳 Understand OTTO Slot Billing and Allocation

💡 How OTTO slots and billing work Your OTTO slot allocation determines how many slots are available to your account. A change to the allocation and a change to billing may not appear at the same time. For example, reducing an allocation from 16 slots to 14 does not necessarily mean the charge will immediately change to reflect 14 slots. The amount and timing depend on your billing terms and when the change takes effect. Check the billing details shown in your account to confirm the current charge and applicable billing period. Do not assume a new slot count has been applied to billing until the account reflects the change. ⚙️ Change your OTTO slot allocation 1. In the platform, select OTTO SEO from the left sidebar. 2. Find the slot allocation control and adjust it to the number you need, such as 13 slots. 3. Confirm or save the change if prompted. 4. Reopen or refresh the page, then check whether the displayed allocation has updated. 🔍 If the slider or allocation does not update If the slider seems stuck, moves back to its previous value, or the new allocation is not shown after saving: - Refresh the page and check the allocation again. - Try setting the desired number once more and confirm the change. - Check your billing details separately; the displayed slot allocation and billing amount may not update together. - Note the slot count you requested, the count currently displayed, the charge, and the billing period. This information helps the team investigate. A displayed allocation that does not match an active billing add-on may require an account-side correction. Avoid repeatedly changing the slider if the saved count keeps reverting. 💰 Why a charge may remain unchanged If your charge remains $630 after reducing your allocation from 16 to 14 slots, the lower allocation may not yet have been applied to the relevant billing period, or the displayed allocation and billing record may be out of sync. The amount alone does not confirm how many slots are currently allocated. Review the billing period and the allocation shown in OTTO SEO. If they still appear inconsistent, share those details through the platform chat so the team can review your account. 💬 Get help with a billing or allocation mismatch If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding OTTO Slot Reduction Billing Charges

🔍 Overview If you recently reduced the number of OTTO slots on your plan but still see a charge on your invoice, review the timing of the change and the slot count listed on the invoice to understand what was billed. 💡 How to Review an OTTO Slot Billing Charge Check when the slot reduction was submitted and compare that with the billing period and line items on your invoice. The invoice should show the charge and slot quantity used for that billing period. 📊 Why Your Invoice May Still Show a Charge A charge may still appear if the reduction was submitted after the billing period or invoice had already been processed. The invoice details and the date of the change can help determine whether the charge relates to the previous slot quantity or the updated one. 🛠️ What to Check 1. Note the date when you submitted the OTTO slot reduction. 2. Review the billing period covered by the invoice. 3. Check the invoice line items and record the OTTO slot quantity and amount billed. 4. Compare the invoice details with the slot reduction you requested. ⚙️ What You Should Do Next If the invoice does not match the slot reduction you submitted, keep the invoice, the submission date, the expected slot count, and the billed slot count ready when requesting an account review. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧊 Understanding OTTO Deploy All and Deep Freeze

🚀 What "Deploy All" Does in OTTO The Deploy All button in OTTO (OTTO SEO) pushes every approved optimization for your project live at once, instead of you approving and deploying each fix individually. This covers items such as meta titles and descriptions, schema markup, heading adjustments, internal links, image alt text, and other technical and on-page fixes. When you click Deploy All, OTTO applies those changes to your live website through the OTTO Pixel using dynamic client-side rendering. This means the optimizations are injected into the page as it loads in your visitors' browsers, rather than being hard-coded into your CMS or static HTML. 🔄 Are Deployed Changes Permanent or Temporary? Deployed changes are live but fully reversible — they are not permanently written into your website's source code. Because they are served through the OTTO Pixel, you remain in complete control of them at all times. - They stay live for as long as the OTTO Pixel is installed and your project is active. - They can be rolled back at any time from your dashboard, individually or in bulk. - They are removed automatically if you uninstall the OTTO Pixel, disable OTTO, or remove the optimization — unless you have protected them with Deep Freeze (explained below). In short: nothing is locked into your site permanently, which gives you the flexibility to review, adjust, or undo any optimization without touching your CMS. 🧊 What the Deep Freeze Feature Does The Deep Freeze feature is an SEO continuity tool. It "freezes" your deployed OTTO optimizations so they remain live even if you cancel your subscription or pause the project. When the main subscription is cancelled, 24 hours after the account becomes unsubscribed all OTTO projects are automatically put into Deep Freeze (autopilot off, read-only), and the OTTO Pixel keeps serving the fixes that were already deployed — OTTO just stops crawling and making new changes. Deployed changes stop being served only if the Pixel is removed, the project is disengaged, or the project is deleted. With Deep Freeze enabled, your SEO improvements continue to be served to visitors and search engines for as long as the OTTO Pixel remains installed on your site. This protects the SEO equity you have built so you don't lose rankings or on-page gains during a billing change or transition. 💰 Deep Freeze Costs and Slot Management Deep Freeze was originally a paid add-on that customers purchased per project (often referred to as slots). Based on customer feedback, Search Atlas has since made Deep Freeze free and included across all plans, removing the previous per-use charges. - Cost: Deep Freeze is now included at no extra charge on current plans, so you generally no longer need to buy individual slots to protect a project. - Slot management: If your account still reflects a slot-based setup, you can manage which projects are frozen from OTTO SEO → All Sites (OTTO SEO Projects), using the Active/Deep Frozen tabs and the Freeze sites control. In the OTTO All Sites view, you can also use the segmented filter to quickly see which projects are Deep Frozen. - Requirement: The OTTO Pixel must stay installed for frozen changes to keep being served — removing the Pixel removes the changes. Because plan details and availability can vary by account, confirm your specific Deep Freeze entitlement inside your dashboard. ↩️ Is Deep Freeze Reversible? Yes. Deep Freeze is reversible and keeps you in control: - You can turn Deep Freeze on or off for a project at any time. - While Deep Freeze is active, editing and rollback controls are blocked and a freeze message is shown; you'll need to unfreeze the project to roll back or edit changes. - If you remove the OTTO Pixel from your website, the frozen optimizations will no longer be served, which effectively reverses them. The key thing to remember is that Deep Freeze provides continuity — it preserves your work through subscription changes — while still leaving every change reversible whenever you need. ⚙️ Deploying on a Deep Frozen Project While a project is in Deep Freeze, editing and rollback controls are blocked and a freeze message is shown until the project is unfrozen. If you experience unexpected behavior on a frozen project, reach out to our team via live chat so we can help. ✅ Quick Summary - Deploy All pushes all approved OTTO optimizations live at once via the OTTO Pixel. - Deployed changes are live but reversible, not permanently coded into your site. - Deep Freeze keeps your deployed changes live even after cancellation, as long as the Pixel stays installed. - Deep Freeze is now included free on current plans, removing past per-slot charges. - Everything remains reversible — you can roll back changes or disable Deep Freeze at any time. 💬 Need More Help? If you need further assistance, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.

🔍 Why OTTO Can't Add New Sites Explained

🧩 Understanding the Connection Between OTTO and Site Audit OTTO projects and Site Audit are closely linked inside Search Atlas. Every time you create an OTTO project for a website, the platform automatically creates a corresponding Site Audit project for that same domain. This means that to add OTTO to a brand-new domain, you need both a free Site Audit project slot (for that domain's Site Audit) and a free OTTO site slot — If no Site Audit project exists for the domain, OTTO automatically creates one first, then creates the OTTO project. Because of this relationship, you may find yourself unable to add a new site to OTTO for a brand-new domain even when it appears you have available OTTO slots remaining. The real bottleneck can be your Site Audit limit when no Site Audit project yet exists for that domain. ⚠️ Why This Happens: Quota Logic Explained Here is how the quota system works step by step: 1. Your subscription plan includes separate quotas for Site Audit projects and OTTO sites, each with its own limit. 2. Adding OTTO to a site requires a Site Audit project for that domain; if one does not already exist, OTTO automatically creates it first, then creates the OTTO project. 3. For a brand-new domain, you need both a free Site Audit project slot (for the domain's Site Audit) and a free OTTO site slot. If the domain already has a Site Audit project, only an OTTO site slot is used. 4. Purchasing additional OTTO slots adds OTTO site slots only — it will not increase your Site Audit project quota. 🔎 How to Check Your Current Usage Before troubleshooting, review your current project usage across both tools: - Navigate to Left sidebar → OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3) to see all active OTTO projects and your OTTO slot usage. - Check your Site Audit section to count how many audit projects are currently active, including any that may have been created independently of OTTO. Look for Site Audit projects that are no longer in active use. These are common culprits for unexpectedly hitting the quota ceiling. 🛠️ How to Free Up Slots and Add Your New Site Follow these steps to resolve the issue: 1. Audit your existing Site Audit projects. Identify any projects for old, inactive, or test domains that you no longer need. 2. Delete unused Site Audit projects. Removing even one unused audit project will free up a slot and allow you to proceed. 3. Return to OTTO SEO (Left sidebar → OTTO SEO → All Sites (SEO Automation)) and attempt to add your new site to OTTO again. 4. If you need more simultaneous projects without removing existing ones, upgrade your plan to increase your Site Audit limit and/or your OTTO site limit, since these are separate quotas. 💡 Best Practices to Avoid Hitting Quota Limits - Regularly review and clean up Site Audit projects for domains you are no longer actively optimising. - When purchasing additional slots, confirm whether your plan upgrade increases Site Audit limits, OTTO site limits, or both — OTTO top-ups add OTTO site slots only. - Remember that Site Audit and OTTO have separate quotas, so both must have room when onboarding a brand-new domain. - Before onboarding a new client domain into OTTO, check that you have both a free Site Audit slot and a free OTTO site slot available. ❓ Still Unable to Add a New Site? If you have freed up Site Audit slots and your quota appears to have room but you are still blocked from adding a new OTTO project, there may be a sync issue between your plan entitlements and your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚠️ OTTO Sites and Site Audit Project Quotas Explained

🔍 Overview If you encounter a quota limit error when trying to add a new OTTO site — even though your OTTO slots appear available — the most likely cause is your Site Audit project quota. OTTO Sites and Site Audit Projects are two separate quotas, but OTTO always attaches to a Site Audit project for the same domain. This article explains how the two quotas work together and how to free up space. 📦 How the Two Quotas Work Your plan includes two separate limits: - OTTO Sites — the number of sites that can have OTTO active. - Site Audit Projects — the number of Site Audit projects you can run. They are not one shared pool, but they are connected: adding OTTO to a site requires that site's Site Audit project to exist. If the domain does not already have one, a Site Audit project is created automatically first, and then the OTTO project is added. - If the domain already has a Site Audit project, adding OTTO uses one OTTO site slot only. - If the domain is new, a Site Audit project will be created automatically first, so you need a free Site Audit project slot (for that domain's Site Audit) and a free OTTO site slot. For example, if all your Site Audit project slots are in use by other domains, you cannot add OTTO to a brand-new domain, even if you still have OTTO site slots available. 🚨 Why the Error Appears The error appears when one of the two quotas is full: either your OTTO Sites limit is reached, or the new domain has no Site Audit project and your Site Audit Projects limit is reached. ✅ How to Resolve the Conflict 1. Check your OTTO Sites usage against your OTTO Sites limit. 2. Check your Site Audit Projects usage against your Site Audit Projects limit. 3. If Site Audit Projects is full, remove Site Audit projects for domains you no longer need to free a slot for the new domain. 4. If OTTO Sites is full, remove OTTO from sites you no longer manage, or add OTTO site slots with an OTTO top-up. 5. Try adding the OTTO site again. 💡 Tips for Managing Your Quota - Review both quotas regularly so you only use slots for domains you are actively working on. - Remember OTTO top-ups add OTTO site slots only — they do not increase your Site Audit Projects limit. - Plan ahead when onboarding new clients: before adding OTTO to a new domain, confirm you have a free Site Audit project slot and a free OTTO site slot. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Find Your OTTO Sites Quota Usage Log

📋 Overview Every Search Atlas account includes a monthly OTTO Sites quota — the number of sites you can activate under OTTO SEO during a billing cycle. If you want to check how much of that quota has been consumed this month, there is a usage log available on the Billing page. This article explains exactly where to find it and what information it contains. 🗺️ Where to Find Your OTTO Sites Quota Log Follow these steps to locate your quota usage for the current billing period: 1. Log in to your Search Atlas account. 2. Navigate to the Billing page from the top-right avatar (Account Menu → Billing). 3. Once on the Billing page, look for the section that displays your quota usage for the current billing cycle. 4. Locate the entry related to OTTO Sites — it shows the number of OTTO site activations consumed so far this month alongside your plan limit. 📊 What the Quota Log Shows The Billing page quota log gives you a clear at-a-glance summary of your consumption: - Total quota included in your plan — the maximum number of OTTO Sites allowed per billing cycle. - Total quota consumed this month — the running count of OTTO site activations used during the current billing cycle. - Remaining quota — how many activations you still have available before the cycle ends. ⚠️ Current Limitation: No Per-Project Breakdown It is important to know that the quota log on the Billing page shows only the total number of OTTO Sites activated this month. It does not currently provide a per-project or per-activation breakdown, meaning you cannot see a line-by-line list of exactly which sites or projects consumed each unit of quota. If you need to cross-reference which projects are active under OTTO, you can do so by navigating to OTTO SEO → All Sites (SEO Automation) in the left sidebar (or visiting /seo-automation-v3). There you can review which sites have OTTO enabled. Comparing that list against your consumed quota total can help you account for your usage manually. 🔄 When Does Quota Reset? Your OTTO Sites quota resets automatically at the start of each billing cycle. The Billing page will show the reset date so you always know when your quota will refresh. 💡 Tips for Managing Your OTTO Sites Quota - Check the Billing page regularly during high-activity months to avoid unexpected overages. - If you are approaching your limit, consider deactivating OTTO on lower-priority sites to free up quota for new projects. - If your current plan quota does not meet your needs, review the available plan options on the Billing page to upgrade. 🙋 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to connect with our support team.

🔗 DKN Generation and OTTO Quota Dependency Explained

🧠 Overview: Why Are DKN and OTTO Quota Connected? This is a common and understandable question — and the short answer is: this is intentional by design, not a bug. When you generate content using the Done-for-You Knowledge Network (DKN), Search Atlas automatically creates and activates an OTTO site as part of the process. Because each DKN generation spins up a new OTTO-managed site, it consumes one slot from your OTTO Sites quota. The two features are architecturally linked — DKN cannot function without an underlying OTTO site to manage the deployment. This means that even if you are not actively thinking about OTTO when you work with DKN, your available OTTO Sites slots directly control how many DKN generations you can create. 📊 How the Quota Dependency Works Here is a simple breakdown of the relationship: - Each DKN generation = 1 OTTO Site consumed. When you initiate a DKN generation, the platform reserves one OTTO Sites slot for that project. - Your OTTO Sites limit is set by your plan. Your current plan determines how many OTTO Sites — and therefore how many DKN generations — you can have active at one time. - Reaching your Sites limit blocks new DKN generations. If all your OTTO Sites slots are in use, the platform will prompt you to increase your quota before you can create a new DKN project. This prompt is expected behaviour, not an error. 🔍 Why You Might See the Quota Warning You will see a message asking you to increase your OTTO quota when either of the following is true: - You have used all available OTTO Sites slots on your current plan. - You have existing OTTO sites (created manually or via previous DKN generations) that are still active and occupying slots. The platform does not distinguish between manually created OTTO sites and DKN-generated ones when counting against your limit — all active sites share the same pool. ✅ What You Can Do to Create More DKN Projects You have two options to free up capacity for new DKN generations: 1. Delete sites you no longer need. If you have active OTTO sites — whether created manually or through previous DKN generations — that you no longer use, removing them will free up slots and allow new DKN generations without upgrading your plan. 2. Upgrade your OTTO Sites quota. If you need more active DKN projects simultaneously, you can increase your Sites limit by upgrading your plan or purchasing an OTTO Sites add-on. This is the right path if you want to keep all existing sites active and still create new DKN projects. 🚫 Is This a Bug? No — the quota dependency between DKN and OTTO Sites is intentional design. DKN generation is built on top of the OTTO infrastructure, so every DKN project requires an OTTO site to exist. The quota prompt you see is the platform correctly enforcing your plan's site limit, not a malfunction. If you believe your site count shown in the platform does not accurately reflect the sites you actually have active, or if you are seeing the quota warning even though you appear to have available slots, that would indicate an unexpected issue worth investigating. In that case, please reach out to our team using the instructions below. 💬 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ OTTO Site Quota vs. Site Audit Quota Explained

🧭 Overview Search Atlas uses two separate quota systems that are often confused with each other: OTTO site quota and site audit quota. Upgrading one does not affect the other. If you are seeing a 'quota full' error after an upgrade, this article will help you identify which quota you actually hit and what to do next. 📋 What Is OTTO Site Quota? Your OTTO site quota controls how many websites you can activate and manage inside the OTTO SEO automation tool. - Each site you connect to OTTO and set live counts as one OTTO site slot. - Removing a site from OTTO frees up that slot for a different domain. 📊 What Is Site Audit Quota? Your site audit quota controls how many websites you can add to the site audit section of the platform. This section powers your site crawls, technical audits, rank tracking, and keyword data. - Each domain you add uses one site audit slot. - Site audit slots and OTTO slots are tracked independently. - Having an available OTTO slot does not mean you have an available site audit slot, and vice versa. ⚠️ Why the 'Quota Full' Error Appears The 'quota full' error appears when you attempt to add or activate a site and there are no remaining slots in the specific quota that action requires. The two most common scenarios are: 1. You upgraded your OTTO site quota but the error is in the site audit section. Adding a domain to site audits requires a site audit slot, not an OTTO slot. Upgrading OTTO quota will not resolve this error. 2. You upgraded your site audit quota but the error is in OTTO. Activating a domain inside OTTO requires an OTTO slot. Upgrading site audit quota will not resolve this error. 🔍 How to Check Which Quota You Have Hit To identify which quota is exhausted, compare the number of domains you currently have active in each area against the limits shown on your plan. Check OTTO and site audits separately — they are tracked independently. Whichever area has no remaining slots is the quota you have hit. ✅ How to Resolve a Quota-Full Error Once you have identified which quota is full, you have two options: - Free up a slot: Remove a domain you no longer need from the relevant section (OTTO or site audits) to make room for the new one. - Upgrade the correct quota: Make sure you are upgrading the quota that matches the section where the error appears. Upgrading your OTTO quota resolves OTTO-related errors; upgrading your site audit quota resolves site audit errors. Upgrading the wrong quota will not clear the error. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ OTTO Account Pause, Deep Freeze, and Reactivation

What Is the Deep Freeze Workflow? The deep freeze option lets you fully pause an OTTO account without permanently deleting it or losing any optimizations already applied to the site. This is the recommended approach when a client needs to temporarily stop OTTO activity — for example, during a contract pause, a site rebuild, or a billing hold. Deep freezing is intended to be reversible. When you are ready to resume, you can reactivate the account and restore OTTO activity. Before You Begin Before pausing an OTTO account, make sure you have the necessary access level for the account inside Search Atlas. It is also good practice to confirm that any in-progress OTTO tasks have finished before initiating a pause, and to remove the OTTO pixel from the client's site as part of the workflow. General Workflow: Pausing an OTTO Account The following steps reflect the general process for pausing an OTTO account. Because specific menu labels and button names may vary depending on your account configuration or platform version, contact our support team if you cannot locate a particular option. 1. Remove the OTTO pixel from the client's site. Locate the pixel code that was originally installed and remove it from the site. Verify it is no longer active on the live site before continuing. 2. Navigate to the OTTO account you want to pause inside Search Atlas. 3. Locate the pause or deep freeze option within OTTO SEO → All Sites (SEO Automation) — Deep Frozen tab. 4. Confirm the action when prompted. The account should enter an inactive/paused state, and no further automated changes will be deployed to the client's site. General Workflow: Reactivating a Paused OTTO Account The following steps reflect the general process for reactivating a frozen OTTO account. Again, exact option names may differ — reach out to support if you are unsure which option to select. 1. Reinstall the OTTO pixel on the client's site. Retrieve the pixel code from the OTTO account and add it back to the site before reactivating. 2. Confirm the pixel is active on the live site before proceeding. 3. Navigate to the paused OTTO account inside Search Atlas. 4. Locate the reactivation option within the account's management or settings area and select it. 5. Confirm the action when prompted. OTTO activity should resume for the account. If you are unsure about any step in this process — including where to find the deep freeze or reactivation options, or how to remove and reinstall the OTTO pixel — our team can walk you through it directly. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding OTTO SEO Site Slots and Charges

🔍 What Are OTTO SEO Site Slots? OTTO SEO is Search Atlas's AI-powered on-page SEO automation tool. Every Search Atlas plan includes a set number of OTTO SEO site slots — these are the websites you can actively run OTTO SEO on at the same time. Your plan includes a default number of OTTO SEO site slots. If you want to activate OTTO SEO on more websites than your plan allows, you will need to purchase additional slots, called top-ups. 📊 Why You May See Extra Charges If you activated OTTO SEO on more sites than your plan includes, Search Atlas automatically prompts you to purchase top-up slots. Each top-up adds one additional site slot and is billed separately from your base subscription. Common reasons customers see unexpected charges include: - Activating OTTO SEO on a new domain without realising the base plan limit had already been reached - Purchasing multiple top-ups in a single session (for example, three top-ups purchased on the same day) - Confusion between the number of sites added to the platform and the number of sites with OTTO SEO actively enabled Only sites with OTTO SEO switched on count against your slot limit. Adding a site to your Search Atlas account does not automatically consume a slot. 🛠️ How to Check Your Current OTTO SEO Usage 1. Log in to Search Atlas and navigate to the OTTO SEO section of your account. 2. Review the list of sites shown. Any site displaying an active OTTO SEO status is using one of your slots. 3. Compare the number of active sites against the slots included in your plan plus any top-ups you have purchased. If you see more active sites than you intended to enable, you can deactivate OTTO SEO on any site to free up a slot for future use. 💡 Understanding Top-Up Billing Top-up slots are purchased on demand and charged at the point of activation. Each top-up purchase adds one site slot, and multiple top-ups purchased on the same day will each appear as a separate line item on your invoice. For specific details about how top-up slots apply to your plan and billing cycle, please contact the support team. 🔄 Can You Get a Refund for Top-Up Charges? Refund eligibility for top-up purchases is reviewed on a case-by-case basis by the Search Atlas billing team, and refunds are not guaranteed. When the team reviews a request, they will typically consider: - Whether the top-up slots were used (i.e., whether OTTO SEO was actively run on the additional sites) - How recently the charges were made - Whether the purchase appeared to be unintentional Please be aware that based on the nature of OTTO SEO top-up purchases, refund requests may be denied even if the charge was unexpected. 📋 How to Request a Billing Review If you believe you were charged incorrectly for OTTO SEO top-up slots, please reach out to the support team directly with your account details and the specific charges in question. The billing team will review your case and respond as soon as possible. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 Understanding OTTO Project Quota Allocation

🔍 What Is AI Premium Quota? AI Premium Quota is the pool of AI-powered actions available across your Search Atlas account. This quota is shared among your active OTTO projects and refreshes based on your subscription plan. Understanding how quota is allocated helps you plan your SEO automation effectively. ⚙️ How Quota Is Assigned to OTTO Projects Your total AI Premium Quota is determined by your current subscription plan. Here are the key things to know: - Fixed plan quota: Your plan includes a set amount of AI Premium Quota. Adding more OTTO projects does not automatically increase this total. - Quota is shared: The available quota is distributed across all active OTTO projects on your account. Each project draws from the same shared pool. - Project count does not multiply quota: Creating additional OTTO projects means the existing quota is shared across more projects — it does not add a new quota block per project. 📊 Why Your Quota Display May Look Unexpected If you added a new OTTO project and noticed your AI Premium Quota number is lower than expected, this is normal behaviour. The most common reason is that when a new project is added, the total quota is shared across more active projects, so the amount visible per project may decrease. The total quota available to your account remains the same; it is simply shared across more projects as you add them. 🚀 How to Increase Your Total AI Premium Quota If your current quota does not meet the needs of your growing project list, you have a few options: - Upgrade your plan: Higher-tier plans include a larger AI Premium Quota pool, giving every project more to work with. - Remove inactive projects: Deactivating or deleting OTTO projects you no longer need frees up quota for your remaining active projects. 🛠️ If You Need Help With Your Quota If your quota appears incorrect or you have questions about how it is allocated on your specific plan, our team can investigate your account directly. When reaching out, please have the following ready: - Your account or workspace name - The names of the OTTO projects affected - A description of what you expected to see versus what is currently displayed If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⚡ Otto Credit Costs and Pricing Estimation Guide

Understanding Otto Credits Otto uses credits to power its AI content generation and technical SEO actions. Before estimating costs for any Otto workflow, check your current credit balances inside the Search Atlas platform so you know what is available. Site Onboarding Costs Every site must be onboarded into Otto before any actions can run. Onboarding cost scales with the scope of the crawl — larger sites will consume more credits than smaller ones. To manage onboarding costs: - Review the crawl scope settings for each site before initiating onboarding and limit the crawl to the pages that are relevant to your SEO work. - For agencies managing multiple client sites, onboard sites one at a time and check your remaining credit balance between each onboarding to avoid running low unexpectedly. - If your credit balance is insufficient for a planned onboarding, reach out to support before proceeding so the team can advise on your options. Blog Post Credit Consumption Each AI-generated blog post consumes credits. Post length and volume both affect how many credits are used. To manage blog post credit usage: 1. When scheduling blog posts, select word count targets that are appropriate for the topic — avoid defaulting to the maximum word count for every post. 2. For agencies running blog posts across many client sites, plan your credit usage in aggregate across all connected sites, since your credit balance is shared across all Otto-connected sites on your account. 3. If you are unsure how many credits a planned content run will consume, contact support with the number of posts and approximate word counts so the team can provide an estimate before you proceed. Issue Fix Credit Consumption Otto can automatically fix on-page and technical SEO issues detected during the site audit. Each fix deployment consumes credits. To avoid unexpected credit usage on large sites: 1. Run the Otto site audit and review the full list of detected issues before deploying any fixes. 2. Prioritize high-impact fixes first to get the most value from each credit spent. 3. Deploy fixes in batches rather than all at once so you can monitor your credit balance at each step and pause if needed. 4. For agencies running Otto across many client sites simultaneously, track remaining credits centrally and stagger fix deployments across client sites to stay within your balance. Campaign Credit Consumption Otto campaign features also consume credits. Before launching a campaign, review the estimated credit cost shown in the platform and confirm you have sufficient balance. If you have questions about how a specific campaign type will affect your credit balance, contact support before proceeding so the team can walk you through the expected cost. Getting a Cost Estimate If you need a personalized estimate for any Otto workflow — especially if you are an agency managing multiple sites — gather the following details before reaching out: the number of sites, approximate page counts per site, the types of actions you plan to run (onboarding, blog posts, issue fixes, or campaigns), and your intended volume and timeline. Having these details ready will allow the support team to give you an accurate cost forecast. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Understanding OTTO SEO Project Limits and Credit Usage

🎯 What is the OTTO Project Limit? OTTO SEO operates on a project-based credit system. Each project you create consumes credits from your account balance. Your plan includes a specific number of projects you can run simultaneously. For example, if your plan covers 6 sites, you may see a limit of 5 active projects in the OTTO interface during certain billing cycles or after recent plan changes. This limit is tied to your subscription tier and is enforced to ensure fair resource allocation across all Search Atlas customers. 💳 How Are OTTO Credits Calculated? OTTO credits are consumed based on the pages audited and optimized in each project. Credits are deducted when: - You create a new project and it begins scanning your website - You run optimization tasks on discovered pages - The system audits pages to identify SEO issues If a project was created but encountered an error or technical issue, credits may have been consumed even if the project did not complete successfully. This is a known issue that our engineering team actively monitors and corrects. ⚠️ Why Am I Hitting the Project Limit When My Plan Allows More? You may experience a project limit lower than your paid allocation due to: - Billing cycle timing: Your quota may not have refreshed yet if you recently renewed your subscription or added a site add-on. - Cache synchronization delays: The system occasionally experiences brief delays syncing your quota across all services. Refreshing your browser or waiting 5–10 minutes usually resolves this. - Pending project deletions: If you recently deleted a project, it may still count toward your limit for a short period before the system fully releases the quota. - Add-on activation lag: If you purchased additional sites, the new quota may take up to 24 hours to activate across OTTO. 🔄 Requesting a Credit Reset or Quota Refresh If you believe credits were consumed due to a system error or your quota has not refreshed after a plan change, follow these steps: 1. Document the issue: Note the exact project name, the date you encountered the problem, and how many credits you believe were incorrectly charged. 2. Open the live chat widget in the bottom-right corner of the platform. 3. Type human teammate to connect with a support agent. 4. Share your documentation and request a quota reset or credit adjustment. 5. Our team will review your account and process any necessary corrections within one business day. ✅ Best Practices to Avoid Project Limit Issues - Monitor your quota: Check your remaining projects in OTTO SEO → All Sites (OTTO SEO Projects) before creating new ones. - Delete unused projects: If you no longer need a project, delete it to free up a slot and recover unused credits. - Verify plan details: After purchasing a plan upgrade or add-on, wait 15 minutes and refresh your browser to ensure your quota updates. - Report errors immediately: If a project fails to complete or you see unexpected credit deductions, contact support right away with screenshots. ❓ Frequently Asked Questions Q: Why does my plan show 6 sites but OTTO only allows 5 projects? A: OTTO may enforce a temporary limit during quota synchronization or if a recent plan change hasn't fully activated. Refresh your browser or wait 10 minutes, then try again. If the issue persists, contact support. Q: Will I get my credits back if they were wasted on an error? A: Yes. Our team reviews credit disputes and issues adjustments when errors are confirmed. Contact support with details of the incident, and we'll resolve it promptly. Q: How long does it take for my quota to update after adding sites? A: Quota updates typically appear within 5–15 minutes. For add-ons purchased outside your renewal cycle, it may take up to 24 hours. Refresh your browser to speed up the sync. Q: Can I delete a project to free up a slot? A: Yes. Deleting a project immediately frees up one project slot in your quota and may recover unused credits, depending on how much of the project's allocation was consumed. 🤝 Get Help If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

❄️ What Is OTTO Deep Freeze?

OTTO Deep Freeze is a free continuity feature from Search Atlas that keeps your SEO optimizations active — even if you cancel your subscription. It's designed to ensure long-term benefits by maintaining previously deployed fixes on your website, powered by the OTTO Pixel. 🔧 How Deep Freeze Works 1. Preserves deployed fixes Once activated, all SEO changes implemented by OTTO remain live, as long as the OTTO Pixel stays installed. For deployments to remain active, the OTTO Pixel must be properly integrated via a supported method (e.g., Cloudflare Worker or CMS Connector). ⚠️ Website Studio sites are not compatible with OTTO Deep Freeze. Sites built in Search Atlas Website Studio cannot use a Cloudflare Worker or CMS Connector, and manually installing the OTTO Pixel script tag will not keep fixes active. Because none of the supported integration methods are available for Website Studio-hosted sites, Deep Freeze (and OTTO deployments generally) do not function on that site type. If your site is built in Website Studio, contact support before activating OTTO or relying on Deep Freeze. 2. Releases site slot after 14 days After 14 days, the site slot used by the frozen project is released, allowing you to add a new website to your OTTO account without it counting against your plan limit. "Released" means the slot becomes available again — it does not add extra slots to your plan. Your deployed fixes continue working during and after this period. The 14-day countdown begins on the date you activate Deep Freeze. You can confirm your freeze date in OTTO SEO → All Sites (SEO Automation) under the Active/Deep Frozen tabs (see the navigation path below). If your slot has not been released after 14 days, contact support with your project name and freeze date. ⚠️ Important: The 14-day countdown only applies when Deep Freeze is fully and properly activated. If your OTTO project was never fully activated before freezing (for example, a stuck Celery task, an error state, or a pixel that was never detected), the slot may not release on schedule. Before expecting the 14-day countdown to apply, verify that your project status shows Frozen — not Error or Pending. If the slot is still held after 14 days, contact support with your project name and freeze date. 3. Accessible via a shareable read-only link A shareable read-only link is generated automatically for your frozen project, allowing you (or clients) to view deployed optimizations. To find it, go to OTTO SEO → All Sites (SEO Automation), locate your frozen project under the Active/Deep Frozen tabs, and copy the link from the Shareable Link field. Anyone with the link can open it (no Search Atlas login required) and view the list of deployed optimizations for the frozen project in read-only mode — they cannot deploy, undeploy, or edit fixes through the link. The link remains valid for as long as the project remains frozen in your account. Deploying new fixes isn't possible in Deep Freeze mode. 4. Change management without crawling In Deep Freeze mode, you can undeploy (turn off) existing fixes or re-deploy previously deployed ones, but you cannot create new fixes or trigger a new site crawl. 🛠 How to Enable Deep Freeze 1. Go to OTTO SEO → All Sites (SEO Automation). 2. Select the sites you want to freeze and use the Freeze sites bulk action (available under the Active/Deep Frozen tabs). 3. Confirm your choice—you'll get a 14-day grace period before the quota is released. After confirming, you'll see a confirmation message, the project status will change to indicate Deep Freeze is active, and the shareable read-only link will appear under the Active/Deep Frozen tabs in OTTO SEO → All Sites (SEO Automation). 4. After that, you can continue to enjoy optimization without an active subscription. 5. Manually downgrade your plan after the slot is released. After your slot is released (14 days post-freeze), you must log in to your billing settings and manually downgrade your plan if you wish to reduce your subscription cost. The slot release does not trigger an automatic plan change. ⚠️ Important: Deep Freeze does NOT automatically downgrade your plan or reduce your billing. The site slot is released after 14 days, but you must manually downgrade your subscription after the slot is freed to avoid continued charges. 📍 Where to find your freeze date: Go to OTTO SEO → All Sites (SEO Automation) and check the Active/Deep Frozen tabs. The freeze activation date is displayed alongside the Shareable Link field under the Active/Deep Frozen tabs. Use this date to calculate when your 14-day slot release should occur. 🔍 Verify Pixel Detection After Enabling After enabling Deep Freeze, verify that the OTTO Pixel is correctly detected using the connection diagnostic tool in your OTTO project settings. A successful Cloudflare Worker deployment does not always guarantee the pixel is detected. If detection fails, contact support before cancelling your subscription. 🐞 Known issue — Cloudflare Worker deployed but pixel undetected: If you have configured a Cloudflare Worker but OTTO still shows the pixel as undetected, this may be due to a known detection issue where the worker deploys successfully but the Pixel/UUID is not recognized — causing Deep Freeze to silently fail. Contact support with your domain name and Cloudflare connection details so the team can verify the worker is serving the pixel correctly before you rely on Deep Freeze. 🚪 Cancellation and Deep Freeze Cancelling your Search Atlas subscription activates Deep Freeze on your OTTO projects but does NOT automatically delete the projects, uninstall the OTTO Pixel, or remove any on-page integrations. You must manually uninstall the pixel and remove integrations if you want all Search Atlas code removed from your site. 🆚 Deep Freeze vs. Full Removal Deep Freeze ≠ Deletion. Freezing a site is not the same as deleting it. Cancelling your subscription or removing a website from the dashboard does NOT automatically delete the OTTO project — it only freezes it, which means the site slot remains in use for 14 days before being released, and the project continues to consume quota until then. After activating Deep Freeze, your site slot remains in use for 14 days before it is released. To immediately free up a slot, a support agent must manually remove the frozen project. Cancelling your subscription does not automatically delete OTTO projects or uninstall on-page integrations. If you want the project fully removed and the quota immediately freed, you must explicitly delete the project — not just freeze it or cancel your subscription. The in-dashboard option only allows freezing, not complete removal. To fully delete a frozen project, please contact Search Atlas support with your project name and request full deletion. ⏱ When to Use Deep Freeze Scenario Why It Matters You're canceling Search Atlas Keep the SEO gains you've earned Budget constraints Pause subscription, retain optimizations Client deliverables Ensure long-term site improvements remain live ✅ Benefits at a Glance - Forever access: Your SEO fixes stay in place—no need to reapply, as long as the Pixel remains properly integrated. - Quota management: Open up space for new clients or projects after the 14-day slot release. - Reviewable history: Stay informed on what's working via the shareable read-only project link. - Flexibility: Make edits or rollbacks at any time via the saved project link—though new fixes and crawls are not available in Deep Freeze. - Billing reminder: Remember that Deep Freeze does not downgrade your plan—manual action in your billing settings is required to reduce charges. 📌 Note on legacy V2 fix types: Frozen projects may still contain legacy OTTO V2 fix types such as CloudStack, Wildfire, and Press Release. These legacy types are no longer supported following OTTO V2 deprecation, so while they may still appear in your read-only link history, they will not function as active optimizations. Standard supported fix types deployed before freezing remain preserved and active as long as the Pixel is properly integrated. If you have questions about which fixes in your frozen project are still working, contact support. 💬 What Users Say A recent FAQ confirms that Deep Freeze keeps optimizations indefinitely, provided the Pixel remains live—even after canceling the plan. 🧾 TL;DR – Deep Freeze FAQ - Does SEO work vanish after canceling? No—if you activate Deep Freeze, changes remain live as long as the Pixel is properly integrated (via Cloudflare Worker or CMS Connector). Note: Website Studio sites are not compatible with these methods and cannot use Deep Freeze. - Is it free? Yes—Deep Freeze itself is free, separate from the subscription cancellation. - Can you still make changes? Yes, but only existing fixes can be modified—not new deployments. - Will my plan downgrade automatically? No. Deep Freeze does not change your subscription. You must manually downgrade in your billing settings after the 14-day slot release to avoid continued charges. - Can I fully delete a frozen project myself? No. The in-dashboard option only allows freezing. To fully remove a project and immediately free the quota, contact Search Atlas support. - Is Deep Freeze the same as deleting my project? No. Cancelling your subscription or removing a website from the dashboard only freezes the project — it does not delete it. After activating Deep Freeze, your site slot remains in use for 14 days before it is released. To immediately free up a slot, contact support so an agent can manually remove the frozen project. - When exactly does my slot get released? The 14-day countdown begins on the date you activate Deep Freeze, provided the project is fully activated and shows status Frozen (not Error or Pending). You can confirm your freeze date in OTTO SEO → All Sites (SEO Automation) under the Active/Deep Frozen tabs. If your slot has not been released after 14 days, contact support with your project name and freeze date. Conclusion: With OTTO Deep Freeze, your SEO optimizations are here to stay—even if you step away. It's an ideal solution for gaining permanent value from your work, budgeting flexibly, or managing SEO deliverables smartly. Let me know if you'd like a walkthrough of enabling Deep Freeze or seeing it in action on your site!

⚙️ Deep Freeze Rollback and Reactivation Workflow

Overview If a client pauses their engagement or goes inactive, you can roll back their site to its pre-OTTO state and place it in Deep Freeze. This preserves all of OTTO's work so that when the client returns, you can reactivate everything without starting from scratch. This article walks you through the full workflow from rollback to reactivation. What Is Deep Freeze? Deep Freeze is an OTTO SEO status that suspends all active optimizations on a site. When a site is in Deep Freeze: - OTTO stops applying new changes to the site. - All previously saved OTTO configurations and recommendations are retained in the platform. - In Deep Freeze, OTTO does not crawl, analyze, or fix anything new, but already-deployed fixes stay live. This is ideal for clients who are temporarily pausing services but are expected to return. Step 1 — Roll Back the Site to Its Pre-OTTO State To roll back a site to its pre-OTTO state, open the site inside OTTO SEO and use the rollback option available for that site. This reverts all OTTO-applied changes on the live site, restoring the original pre-OTTO content and metadata. Wait for the platform to confirm the rollback is complete before proceeding. If you are unsure where to find the rollback option for your account, please reach out to our team for guidance. Step 2 — Apply Deep Freeze to the Site Once the rollback is confirmed, apply the Deep Freeze status to the site within OTTO SEO. After Deep Freeze is active, OTTO will not push any changes to the site. All configurations, approved tasks, and recommendations remain saved inside the platform and are ready to be redeployed when needed. Step 3 — Reactivate OTTO When the Client Returns When your client is ready to resume, reactivating their OTTO setup is straightforward because all prior work has been preserved. 1. Return to OTTO SEO and open the frozen site. 2. Change the site's OTTO status from Deep Freeze back to an active state. 3. Review the saved tasks and recommendations to confirm nothing needs updating since the freeze was applied. 4. Redeploy the previously approved OTTO optimizations back to the live site. 5. Verify the deployment completed successfully by checking the site's current status in the platform. Your client's site will now reflect all of the OTTO improvements that were in place before the freeze, with no need to recreate any work. Best Practices - Always confirm the rollback is complete before applying Deep Freeze. - Make a note of when the freeze was applied so you can review whether any recommendations need refreshing before redeployment. - Deep Freeze is intended for temporary pauses — if a client is permanently discontinuing service, consult your account workflow for the appropriate offboarding steps. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

❄️ Deep Freeze OTTO: Billing, Changes & Quota Reuse

🧭 Overview When you no longer need an active OTTO project, you may want to Deep Freeze it, cancel an associated billing slot, or understand how your quota can be reused. This article explains the key concepts involved so you know what to expect and what to prepare when reaching out to our team. ❄️ What Is Deep Freeze? Deep Freeze is an OTTO project state that suspends active optimization while keeping all previously deployed changes live on your site. Think of it as pausing OTTO without rolling back the work it has already done. - Deployed changes stay live: SEO improvements OTTO has already pushed to your site are intended to remain active after freezing. Deep Freeze does not revert or remove them. - Active monitoring stops: OTTO will no longer crawl, detect new issues, or deploy additional changes while frozen. - The project is preserved: Your OTTO project history, settings, and configuration are saved so you can unfreeze later if needed. 💳 Billing Slots and Deep Freeze Questions about how Deep Freeze affects your active OTTO slot count, how to cancel an extra slot after freezing a project, and the timeline for quota reuse depend on your specific subscription and account configuration. Because these details vary, our support team will need to review your account directly to confirm the correct steps and timing for your situation. When you contact us, please have the following ready: - The name of the OTTO project you want to freeze or have already frozen - The domain it is connected to - Your current subscription plan - A description of what you are trying to accomplish (e.g., cancel a slot, reuse quota on a new site, confirm a change is still live) ✅ Will My Deployed Changes Stay Live? Deep Freezing a project is designed so that changes OTTO has already deployed to your site remain intact. The only thing that stops is new automated activity from OTTO. However, if you have any concerns about whether specific changes are still active after freezing or cancelling a slot, our team can verify this for your account. 🔄 Reusing Quota on Another Site If you want to use your OTTO quota or a freed slot on a different site after freezing an existing project, the available options and timeline depend on your account setup. Please reach out to our team with your project and domain details so we can guide you through the correct process. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔄 Understanding Summit Platinum OTTO Quota Sync

If you have purchased a Platinum Summit plan with unlimited OTTO access, you may notice that the platform or API still appears to limit how many OTTO projects you can create. This article explains why that happens, how quota syncing works, and the steps you can take to confirm and restore your full entitlement. 📋 What Your Summit Plan Includes A Platinum Summit upgrade is a time-limited promotional plan. While it is active, it typically grants: - Unlimited OTTO projects for the duration of the summit period. - Increased AI Premium quota, where included with your specific summit offer. - A defined end date (for example, through July 4), after which standard plan limits resume. It is important to confirm exactly what your offer includes, because not every summit promotion raises every quota. Some packages increase OTTO limits only, while others bundle additional AI Premium credits. Some offers also stack tiers (for example, a Summit VIP benefit combined with a Platinum upgrade), so check whether your entitlement is a single plan or a combination. ⏳ Why the API May Still Cap You When a new plan or promotional entitlement is applied to your account, two things happen separately: 1. Your billing record updates immediately, which is why you can see Platinum Summit on your invoice or subscription page. 2. Your quota entitlements sync to the backend cache (Redis) that powers OTTO and the API. Your upgraded unlimited quota must be pushed to and present in that cache before the API stops enforcing your old cap. This sync can lag behind billing by a short period. During that gap, the API may continue to enforce your previous limit, for example capping you at 3 OTTO projects. The same gap can also leave your OTTO project count appearing stuck at a fixed number (including in OTTO V2, where the count may freeze at a value such as 29) even though your plan is unlimited and you are trying to add new OTTO sites. You may also see an "out of quota" error when creating an OTTO project or running an Audit even though your plan shows plenty of quota available. This is a syncing symptom, not a permanent restriction on your account, and the underlying "out of quota" error has been addressed by our engineering team. 🔍 How to Check Your Current Quota Before taking further action, confirm what the platform currently shows: 1. Log in to the platform. 2. Open your Avatar → Billing → Plans & Top-ups page. 3. Locate the OTTO and AI Premium sections to view your active limits. 4. Compare these limits against what your Summit offer promised. If the platform displays the upgraded limits but the API does not, the backend sync is still in progress. If neither reflects the upgrade, the entitlement may not yet be linked to your account. In some cases the promotional benefit is applied to a different account than the one you are logged into (for example, a different email address was used at checkout), which requires our team to transfer it to the correct account. 🛠️ Steps to Resolve a Quota Mismatch Most syncing issues clear on their own. To help the process along, try the following: 1. Refresh your session. Log out completely, then log back in to pull the latest entitlements. 2. Regenerate or re-check your API key if you are calling the API directly, so it reads your current quota. 3. Wait for the sync window. Backend updates usually complete within a short time after billing confirms. 4. Re-test your request by attempting to create an OTTO project beyond your previous cap. If your limits still have not updated after these steps, the entitlement likely needs to be manually applied or re-synced by our team, who can verify that your unlimited quota has actually been pushed into the backend cache and, if necessary, transfer it to the correct account. 🤖 About Your AI Premium Quota AI Premium quota and OTTO quota are tracked separately. An unlimited OTTO entitlement does not automatically raise your AI Premium limit unless your specific summit package includes that increase. If you expected additional AI Premium quota as part of your offer, confirm the promotional details first, then request a sync if the upgrade is included but not yet showing. 📆 What Happens After the Summit Ends Promotional entitlements are tied to the summit end date. Once that date passes, the unlimited entitlement is removed and your account returns to the limits of your standard plan. Any OTTO projects created during the unlimited period remain, but you may not be able to create new ones beyond your standard cap. When a promotion ends, our team typically sends a warning email before standard limits are re-applied, and any usage that exceeds your standard plan (such as extra OTTO sites or user seats) may be recorded and billed as overages. Plan your project setup accordingly while the promotional window is active. 💬 Getting Further Help If your Summit quota still does not appear after refreshing your session and allowing time for the backend to sync, our team can verify your entitlement and trigger a manual update. When you reach out, it helps to have ready: - The plan name shown in your billing (for example, Platinum Summit). - The promotional end date. - The limit you are hitting (such as a 3-project OTTO cap or an "out of quota" error) and whether it appears in the platform, the API, or both. If you need further assistance, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.

💳 Understanding OTTO Sites Quota Upgrades and Billing

🔍 Overview When you upgrade your OTTO sites quota, Search Atlas uses a consolidated billing model. This means you pay the full price of your new plan tier — not your current plan price plus an additional upgrade fee. Understanding this prevents confusion when you see multiple charges or a refund appear on your statement. 💳 How OTTO Quota Upgrade Billing Works Here is exactly what happens when you upgrade your OTTO sites quota: 1. You select a higher quota tier — for example, moving from a lower quota tier to a higher one (the exact tier prices depend on your plan - check your Billing page for current figures). 2. Search Atlas charges the full new tier price — the full new tier price. This single charge covers your entire updated quota going forward. 3. Your previous charge is not added on top — the new tier price replaces, rather than stacks on, your previous plan cost. In short: you owe the full new tier price going forward - the old tier price is not added on top of it. ⚠️ What Happens When an Upgrade Payment Is Refused If your upgrade payment is declined or refused, here is what you can expect: - The failed charge attempt is automatically reversed or refunded — no money is taken for the upgrade. - Your account remains on your existing plan until the upgrade payment succeeds. - Any refund for a failed charge typically appears on your statement within 3–10 business days, depending on your bank or card provider. A refused upgrade does not mean you owe both the old and new plan amounts. You continue to owe only your current active plan rate until a successful upgrade is processed. 📊 Common Billing Scenario: Current Charge Plus a Refused Upgrade Charge This is one of the most frequently asked billing questions. Here is a clear breakdown: - current plan charge — this is your existing active plan payment. It stands regardless of the upgrade attempt. - Upgrade charge refused and refunded — the upgrade did not go through, so no additional amount is owed for it. - What you owe — only your current active plan charge. The refund means the upgrade was never completed. If you want to retry the upgrade, simply navigate to Avatar → Billing → Plans & Top-ups (Billing), open your plan settings, and attempt the upgrade again with an updated or verified payment method. 🛠️ Steps to Retry a Failed Quota Upgrade 1. Click your Avatar, then go to Billing → Plans & Top-ups (Billing). 2. Open your Plans & Top-ups page. 3. Verify that your payment method on file is correct and has sufficient funds or credit available. 4. Select the desired OTTO sites quota tier and confirm the upgrade. 5. You will receive a confirmation once the payment is successfully processed. 💡 Tips to Avoid Upgrade Payment Issues - Check your card limit — ensure your card can accommodate the full new tier charge before attempting the upgrade. - Notify your bank — some banks flag subscription upgrades as unusual activity. A quick call or app notification to your bank can prevent a block. - Use a backup payment method — adding a secondary card in your billing settings gives Search Atlas a fallback if the primary card is declined. - Check for pending refunds first — if a refund from a failed attempt is still pending, your available credit may appear lower than it actually is. 🙋 Still Have Billing Questions? If your statement shows unexpected charges, a refund has not appeared after 10 business days, or you are unsure what your account currently owes, our team can pull up your full billing history and clarify every line item. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 OTTO Title Tag Suggestions and AI Credits Explained

🔍 Overview OTTO's title tag optimization feature uses AI to analyze your pages and generate improved title tag suggestions. Because this process uses a large language model to evaluate your content in real time, it draws on your account's AI credits. This article explains why credits are required, what OTTO's title tag diagnostics mean, and how to get the most accurate suggestions from the tool. 💡 Why AI Credits Are Required for Title Tag Suggestions Unlike rule-based checks (such as missing meta tags or broken links), generating a title tag suggestion is a creative, context-aware task. OTTO reads your page content, evaluates it against SEO best practices, and produces a customized recommendation — all powered by AI. This process consumes AI credits each time a suggestion is generated. - One credit per suggestion: Each page that receives a title tag suggestion uses one AI credit from your account balance. - Credits are not used for diagnostics alone: Viewing that a title tag has an issue does not consume credits. Credits are only spent when you actively request a suggestion. - Credit balance is visible in your account settings so you can monitor usage at any time. ⚠️ Understanding Title Tag Errors Without Full Explanations You may notice that OTTO flags a title tag issue on your dashboard without showing a detailed explanation of exactly what is wrong. This is a known limitation that the OTTO team has been actively improving. Here is what each common status typically means: - Title tag too short or too long: The tag falls outside the recommended 50–60 character range. Search engines may truncate or rewrite it. - Duplicate title tag: The same title is used on more than one page on your site, which can confuse search engines about which page to rank. - Missing primary keyword: OTTO's AI Grader has determined that the target keyword for the page is absent or poorly positioned in the title. - Low relevance score: The title does not closely reflect the page's main topic based on its content analysis. If the error label shown in your dashboard does not match one of the above, or if the flagged issue is unclear, generating an AI suggestion is the fastest way to see what OTTO recommends changing and why. 🤖 Why OTTO's Guidance May Not Match Your Dashboard A common point of confusion is when the in-platform chatbot or on-screen tips describe a different issue than what your dashboard is showing. This can happen for a few reasons: - AI Grader updates: OTTO's scoring model has been recently updated to expand the dimensions it evaluates. Pages graded before this update may show legacy labels that do not reflect current scoring logic. - Cached diagnostic data: Your dashboard may be displaying a previous scan result. Running a fresh scan on the affected page will pull the latest analysis. - Chatbot context limitations: The in-platform assistant provides general guidance and may not have real-time access to your specific page's diagnostic data. For the most accurate picture, always compare the suggestion OTTO generates against the live state of your page rather than relying solely on the error label. 🚀 How to Request a Title Tag Suggestion in OTTO 1. Go to Left sidebar → OTTO SEO → SEO Automation (All Sites) (URL: /seo-automation-v3). 2. Select the site you want to optimize from your active projects. 3. Navigate to OTTO SEO → Overview (OTTO Grader) → Page Title for that site. 4. Find the page flagged with a title tag issue. 5. Click Get Suggestion (or the AI wand icon next to the title field). OTTO will use one AI credit and generate a revised title tag. 6. Review the suggestion. You can accept it directly, edit it before applying, or dismiss it and keep your current title. Tip: If the generated suggestions appear identical or only minimally different from your existing title, try adding more content to the target page before requesting a new suggestion. OTTO's AI uses page content as its primary input, so richer content produces more differentiated recommendations. 📊 Managing Your AI Credit Balance - Check your remaining credits at any time in your account settings. - Credits are shared across all AI-powered features in Search Atlas, not just title tag suggestions. - If you run out of credits mid-optimization, you can purchase additional credits or wait for your next billing cycle refresh, depending on your plan. 🛠️ Troubleshooting Common Issues - Suggestion did not generate: Confirm you have sufficient AI credits and that the page URL is accessible (not password-protected or returning a non-200 status). - Suggestion is identical to current title: Re-scan the page to update OTTO's content index, then request a new suggestion. - Dashboard shows an error but the suggestion looks fine: Apply the suggestion, then trigger a re-scan. The diagnostic label should update to reflect the improvement. - Bot guidance conflicts with dashboard data: Trust the dashboard diagnostic and the AI-generated suggestion over the general chatbot response for page-specific decisions. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 Understanding OTTO Auto-Analysis AI Quota Consumption

🔍 Why Did My AI Quota Drop After Renewal? If you noticed your AI generation quota decrease — even without manually running any tasks — OTTO's auto-analysis feature is most likely the cause. This is expected behavior, not an error or billing issue. OTTO can run automatic analyses in the background to keep your SEO recommendations up to date. Each of these automated analysis cycles consumes a portion of your AI generation quota, which is why your quota can decrease without any visible action on your part. ⚙️ How OTTO Auto-Analysis Works OTTO is designed to proactively monitor and analyze your connected websites so that its recommendations stay fresh and relevant. Background analyses run automatically and draw from your AI generation quota — meaning your quota may decrease even when you have not manually triggered any tasks. This automatic behavior is intentional — it ensures OTTO always has current data to surface accurate SEO opportunities for your site. 🔄 Does Auto-Analysis Overwrite My Existing Suggestions? When OTTO's scheduled analysis detects a structural change on your site — like a deleted page or an updated sitemap — it re-analyzes the affected pages and can regenerate new AI suggestions for them, replacing the ones based on the old page content. This is expected: OTTO is keeping its recommendations aligned with your site as it changes. One exception: if you manually delete an OTTO suggestion yourself, it will not come back on its own — deleted suggestions stay deleted, even after a recrawl or scheduled analysis. 🛠️ What To Do If Your Quota Drop Was Unexpected If you believe your quota was consumed in a way that does not match your expectations, here is what to do: 1. Note the exact amount of quota consumed and the date and time the drop occurred. 2. Identify the project name and domain(s) connected to OTTO that may have triggered the analysis. 3. Reach out to our support team with these details so we can review your account's analysis history and advise on your settings. Having this information ready will allow our team to quickly identify the source of the consumption and help you adjust your OTTO configuration if needed. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

📊 Find and Understand Your OTTO Sites Quota

🔍 What Is the OTTO Sites Quota? Every Search Atlas plan includes a set number of OTTO Sites — the maximum number of websites you can activate and manage with OTTO SEO at the same time. Your quota resets or is reviewed on a monthly basis, and tracking your usage helps you avoid hitting limits unexpectedly. 📍 Where to Find Your Quota Usage You can check how many OTTO Sites you have used and how many remain directly inside the platform: 1. In the left sidebar, click OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3). 2. On the All Sites (SEO Automation) dashboard, locate the Quota Overview section near the top of the page. 3. Here you will see your total quota, sites currently in use, and remaining slots. This overview updates in real time as you activate or deactivate OTTO on a site, so you always have an accurate picture of your current usage. 📋 Understanding Your Quota Log The Quota Overview shows a breakdown of how your quota is being used across all connected sites. Key details displayed include: - Active OTTO Sites — websites currently managed by OTTO SEO. - Quota limit — the maximum number of sites allowed on your current plan. - Remaining slots — how many additional sites you can activate without upgrading. If you have purchased add-ons to expand your quota, these are reflected in your total limit automatically. If you notice a discrepancy between your expected limit and what is displayed, see the section below. ⚙️ Plan Limits and Add-Ons Your OTTO Sites quota depends on the plan you are subscribed to. Higher-tier plans include more slots, and additional slots can be purchased as add-ons from your account settings. Important things to know: - Quota limits are enforced at the account level, not the project level. - Deactivating OTTO on a site frees up that slot immediately, making it available for another site. - Add-on quota increases are applied to your account within a few minutes of purchase. - If your quota appears lower than expected after purchasing an add-on, try refreshing the All Sites (SEO Automation) dashboard before reaching out for support. 🚀 What Happens When You Reach Your Limit? When all quota slots are in use, a Quota Limit modal will appear if you try to activate OTTO on an additional site. From this modal you can: - View your current usage at a glance. - Deactivate OTTO on an existing site to free up a slot. - Upgrade your plan or purchase a quota top-up to expand your limit. You will not lose any existing OTTO configurations when the limit is reached — sites already activated continue to function normally. 💡 Tips to Manage Your Quota Efficiently - Regularly audit your active OTTO Sites and deactivate any sites you are no longer optimising. - If you manage multiple clients, consider grouping sites strategically so high-priority sites always have an active slot. - Check the Quota Overview at the start of each month to plan activations around your available slots. 🛠️ Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💳 Understanding Unexpected OTTO AI Credit Charges

🔍 Overview Some customers notice a large or unexpected OTTO AI credit charge — sometimes 50,000 credits or more — without a clear explanation of what triggered it. This article explains what to do if you believe a charge was made in error and how to request a refund. ⚙️ How OTTO AI Credits Work OTTO AI credits are consumed whenever OTTO performs automated SEO actions on your connected sites. Credits are drawn from your plan's monthly quota. When your quota runs low, the platform may automatically trigger a top-up to keep your active sites running without interruption. - Automatic top-ups: If your account has auto top-up enabled, additional credit packages may be purchased automatically once your balance drops below a set threshold. - Multiple active sites: The more sites you have actively running OTTO optimisation, the faster credits are consumed. Sites that are paused or inactive do not consume credits. 💡 Common Reasons for Unexpected Charges - Auto top-up triggered automatically: Your balance may have fallen below a threshold and a top-up package was purchased without a manual confirmation step. - Credits consumed without expected results: In some cases, credits may be drawn without producing the visible output you expected. - Billing discrepancies: In rare cases, a charge may appear that does not match your expected usage. These situations can be reviewed and resolved by our support team. 🛠️ How to Request a Refund If you believe you were charged for credits you did not intentionally purchase or that were consumed due to a platform error, you may be eligible for a refund. To help our team investigate and process your request as quickly as possible, please have the following information ready before reaching out: - The date the unexpected charge occurred - The credit amount involved - The charge amount in your billing (if applicable) - Your account or project name - A brief description of why you believe the charge was made in error Our support team will review your billing history and, if the charge is confirmed to be erroneous, will process a refund or credit adjustment on your account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

Understanding the Deep Freeze Site Quota and Hold Policy

Search Atlas applies a deep freeze policy to sites that reach certain quota thresholds. When triggered, a 14-day hold is placed on the affected site, and in some cases an exemption may be available. This article explains what each term means and how to get support if your site is affected. 📋 What Is the Deep Freeze Quota? The deep freeze quota is a usage or resource limit applied to a site in your Search Atlas account. When a site's activity reaches or exceeds this threshold, Search Atlas places the site in a restricted state — referred to as a deep freeze — to protect system stability and fair usage across all accounts. - The freeze affects the specific site, not your entire account. - Other sites in your workspace continue operating normally while one site is frozen. - The exact quota threshold varies by plan and site configuration. - Each site in your account occupies a plan slot. A deep-frozen site continues to hold its slot for the duration of the 14-day hold — the freeze itself does not immediately free that slot for a new site to be added. ⏱️ The 14-Day Hold Period Once a deep freeze is triggered, a 14-day hold is applied to the site. During this period, certain features or data refresh cycles for that site may be paused or limited. The hold is a standard cooling-off window designed to reset usage before normal activity resumes automatically. - The hold period begins on the date the freeze is triggered. - You will still have access to your account and all other sites during this time. - At the end of the 14-day period, the site's quota resets and normal operations resume, unless the exemption process applies. - Once the hold expires, the frozen site's plan slot is released — this is the point at which adding a new site to your account becomes possible if you were waiting for that slot. 🔓 Requesting an Exemption An exemption may allow a site to bypass or shorten the standard 14-day hold under qualifying circumstances. Exemptions are not automatic — they require review by the Search Atlas support team. - Exemption eligibility depends on your account plan and the reason for the freeze. - To request an exemption, contact our team via live chat with your site URL and a brief description of your situation. - Our team will review the request and respond with next steps, typically within one business day. - Note: deleting a deep-frozen project to immediately free its plan slot is not currently supported. If you need to release a slot before the hold period expires, please reach out to support to discuss your options. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🛠️ OTTO Project Quota Shows 0 on Starter Plan

🔍 Overview The Starter plan includes one OTTO project slot. In some cases, a known quota sync issue can cause your account to display a limit of 0, preventing you from adding your first site and prompting you to upgrade. This is a backend discrepancy — your plan entitlement is still valid. ⚙️ What Causes This Quota figures are occasionally out of sync between your plan's entitlements and what the platform displays on your account. This is a known issue that requires a backend correction by the Search Atlas team. There are no settings you can change yourself to fix this directly. ✅ Steps to Resolve 1. Confirm your plan. Verify that you are subscribed to the Starter plan, which includes one OTTO project. If you are unsure, check your billing details in the platform. 2. Check the OTTO SEO section. Navigate to OTTO SEO → All Sites (SEO Automation) and review whether your project quota has been updated or whether a site is already visible there. Occasionally, the display corrects itself after a short delay or a page refresh. 3. Wait briefly and refresh. If you have recently signed up or changed your plan, wait a few minutes and then reload the page. A fresh load can sometimes allow the quota to sync correctly. 4. Contact support if the issue persists. If your quota still shows 0 after refreshing, this requires a manual correction by our team. See the section below on how to reach us. 📊 After the Fix Is Applied Once the backend quota is corrected, your one OTTO project slot will be reflected in your account. Your site will then be accessible under OTTO SEO → All Sites (SEO Automation), and you will no longer be prompted to upgrade to add your first site. 💡 Important Notes - This issue is not caused by anything you did — it is a platform-side quota sync problem. - Do not attempt to upgrade your plan solely because of this message. Upgrading will not resolve the underlying quota discrepancy and is unnecessary if you are entitled to the slot on your current plan. - Our engineering team is actively working on an automatic fix that will detect and correct quota drift without requiring manual intervention. 🆘 Need Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧊 Understanding Deepfrozen OTTO Sites and Quota Counts

🔍 Overview If you are on the annual PRO plan and expect to see 4 OTTO Sites but your dashboard shows fewer — or your Active Sites count under OTTO SEO does not match your total quota — a deepfrozen OTTO Site is almost always the reason. This article explains how deepfreeze affects your quota display and how to confirm everything is working as expected. 🧊 What Is a Deepfrozen OTTO Site? Deepfreeze is a state you can apply to an OTTO Site to pause all OTTO SEO activity on that site without permanently removing it from your account. A deepfrozen site is not actively optimised, but it still occupies one slot in your OTTO Sites quota. This is by design — the site remains attached to your account and can be reactivated at any time. 📊 How Deepfreeze Affects Your Quota Display Your OTTO Sites quota and your Active Sites count are two different numbers, and deepfrozen sites cause them to diverge. Here is what each figure represents: - OTTO Sites quota (e.g. 5 of 5 used): The total number of OTTO Site slots consumed across all states — active, paused, and deepfrozen. A deepfrozen site counts toward this total. - Active Sites under OTTO SEO: Only sites that are currently active and receiving OTTO SEO optimisation. Deepfrozen sites are excluded from this count. This means if you have 5 OTTO Sites and 1 is deepfrozen, you will see 4 Active Sites in OTTO SEO and your quota will show 5 of 5 used — which can look like a discrepancy but is correct behaviour. 🗺️ Where to Check Your OTTO Sites and Their States 1. In the left sidebar, click OTTO SEO → All Sites (SEO Automation) (URL: /seo-automation-v3). 2. Review the list of OTTO Sites displayed on the page. 3. Look for any site marked with a deepfrozen status indicator. Deepfrozen sites appear in the list but are not counted in the Active Sites total. 4. Add up all sites across every status — active, paused, and deepfrozen — to confirm the total matches your plan quota. ✅ How to Reconcile a Quota Discrepancy Before concluding there is a billing or entitlement issue, follow these steps: 1. Navigate to OTTO SEO → All Sites (SEO Automation) in the left sidebar. 2. Count every OTTO Site listed, regardless of its current state. 3. Check whether any site shows a deepfrozen status. If one or more sites are deepfrozen, that explains why your Active Sites count is lower than your quota total. 4. If the combined count of all sites — active, paused, and deepfrozen — equals your plan quota (e.g. 4), your account is correctly provisioned and no correction is needed. 5. If the total across all states is still lower than your entitled quota, there may be a genuine provisioning issue worth investigating further. 🔄 How to Unfreeze a Deepfrozen OTTO Site If you deepfroze a site unintentionally or want to reactivate it, you can restore it to active status directly from the OTTO SEO page: 1. Go to OTTO SEO → All Sites (SEO Automation) in the left sidebar. 2. Locate the deepfrozen site in your site list. 3. Select the site and choose the option to unfreeze or reactivate it. 4. Once reactivated, the site will reappear in your Active Sites count and OTTO SEO optimisation will resume. Note that reactivating a deepfrozen site does not consume an additional slot — it simply transitions the existing slot back to an active state. 💡 Quick Reference: Quota Count Summary - Active site: Counts toward quota ✔ | Appears in Active Sites count ✔ - Paused site: Counts toward quota ✔ | Appears in Active Sites count ✗ - Deepfrozen site: Counts toward quota ✔ | Appears in Active Sites count ✗ 🙋 Still Have Questions? If you have checked for deepfrozen sites and your total OTTO Site count across all states is still less than your plan entitlement, there may be a provisioning issue on our end. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💡 Understanding Your PRO Plan OTTO Site Quota and Billing

🔍 Overview If you are on the PRO plan and have questions about how many OTTO sites you can activate, or if you have spotted charges on your bill that seem unexpected, this article explains how quotas and billing work — and what steps to take to resolve discrepancies. 📊 How Many OTTO Sites Does the PRO Plan Include? The PRO plan includes a set number of active OTTO sites as part of your base subscription. The exact quota depends on the version of the PRO plan you are subscribed to, as Search Atlas has updated plan allowances over time. To confirm your current quota: 1. Log in to Search Atlas. 2. Navigate to OTTO SEO → All Sites (SEO Automation) in the left sidebar (URL: /seo-automation-v3). 3. Review the site slots shown on your dashboard — active sites and available slots are displayed here. If the number of sites you see does not match what you expected when you signed up or upgraded, your account may have been provisioned under an older quota tier. Search Atlas has periodically increased OTTO site limits for PRO plan users, and some accounts required a manual update to reflect the new allowance. If your quota still looks incorrect after reviewing the dashboard, reach out via the live chat widget so our team can audit and correct your account provisioning. 💳 Understanding Your Bill: Common Charges Explained Customers on the PRO plan sometimes notice charges they do not immediately recognise. Here are the most common ones and what they mean: - Base PRO plan subscription: Your recurring monthly or annual charge for the core PRO plan features. - OTTO site top-up fee (e.g. $69): If you activated more OTTO sites than your plan quota allows, the platform may have automatically charged a top-up fee to cover the additional site. This can happen if the system did not correctly read your plan-included quota at the time of activation. - Google Ads / AdWords add-on (e.g. $199): This is a separate add-on for Google Ads integration and is billed independently from your core PRO plan. If you did not intentionally add this, it is possible it was included during an agency upgrade or account change and was not removed when your plan changed. - Unexpected total (e.g. $858): A larger-than-expected bill is usually the result of two or more of the above charges appearing in the same billing cycle — for example, a plan renewal, a site top-up, and an active add-on all billed together. ⚙️ Known Billing Issues and What Has Been Fixed Search Atlas engineering has identified and resolved several billing-related issues that affected PRO plan customers: - A bug caused the platform to ignore the OTTO site quota included in certain PRO plans, triggering automatic top-up charges even when users had not exceeded their allowance. This has been audited and corrected. - Following a period in which unlimited OTTO site quotas were available (October–November), some accounts exceeded the standard site limits before quotas were re-applied. These accounts were audited to ensure billing was accurate. - In some cases, an agency-level upgrade added a Google Ads add-on to an account that was subsequently downgraded to PRO, leaving the add-on active and billing independently. If you were affected by any of these issues, you may be entitled to a credit or refund. Please contact our support team to have your account reviewed. 🛠️ Steps to Audit Your Account and Charges 1. Go to OTTO SEO → All Sites (SEO Automation) in the left sidebar and count your currently active OTTO sites. 2. Compare the number of active sites against the quota listed in your plan details or the original plan description you signed up for. 3. Review your billing history for any top-up charges or add-on fees you do not recognise. 4. Note the dates and amounts of any disputed charges before contacting support — this speeds up the resolution process. ❓ Frequently Asked Questions Why do I only see 6 OTTO sites when I expected more? Your account may have been provisioned under an older quota tier. Plan quotas have been updated, and some accounts needed a manual adjustment. Contact support with your account details and expected quota so our team can verify and correct your provisioning. Why was I charged a $69 top-up fee? This fee is triggered when the platform detects that you have activated more OTTO sites than your plan includes. If you believe this was charged in error — for example, because you were within your plan quota — our team can investigate and issue a refund if applicable. Why is there a $199 Google Ads charge on my account? This is the Google Ads add-on fee. If you did not intentionally enable this add-on, it may have been added during a previous plan change. Contact support to have it reviewed and removed if it should not be active. 💬 Need Help Resolving a Charge? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

OTTO Sites, HDC, and AI Quotas Explained

Search Atlas uses three separate resource systems that are commonly confused. OTTO Site slots, Hyperdrive Credits (HDC), and AI quotas are each independent — exhausting one does not draw from another, and adding a site to one tool does not automatically activate another. 🏗️ OTTO Sites: Slot-Based Quota Your plan includes a fixed number of OTTO Site slots. Activating OTTO SEO (Left sidebar → OTTO SEO → All Sites) on a domain consumes one slot. Deactivating OTTO on that domain returns the slot to your plan allowance. - Adding a site to Site Auditor, Keyword Tracker, or Site Explorer does not consume an OTTO Site slot — these tools have their own separate project limits. - Users on older plans may see two distinct quota lines: OTTO V1 Projects and OTTO V2 Projects. Both are tracked independently. 💳 Hyperdrive Credits (HDC): Spendable Balance Hyperdrive Credits are a spendable balance used for specific paid services: - LinkLab orders - Press Release distribution - Cloud Stack content generation - Authority Building campaigns - URL Indexer top-ups HDC does not cover AI suggestion generation or AI content generation — those draw from a separate AI quota pool. Your plan includes an HDC allocation; if it runs out, it does not reset automatically. You must purchase additional credits to continue using HDC-powered services. 🤖 AI Quotas: Three Independent Limits AI-powered features draw from three separate quota pools, each with its own limit: - AI Suggestions — Covers OTTO-generated on-page recommendations - AI Premium — Higher-quality content generation, used by tools such as Content Genius - AI Content — Standard AI content generation volume When your AI Suggestions quota is exhausted, OTTO stops generating new recommendations without always displaying an in-app alert. Check your quota usage proactively to avoid unexpected interruptions. 🔍 How to Check Your Quotas 1. Log in to your Search Atlas dashboard. 2. Click your Avatar (top-right) → Billing → Plans & Top-ups. 3. Review each section separately: OTTO Sites, Hyperdrive Credits, and AI quotas are displayed as distinct quota lines, not a single combined balance. 💬 Need More Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧩 Understanding OTTO Page-Level Schema Credit Usage

📌 Overview When you run OTTO on your site, certain tasks — including page-level schema — consume AI credits from your plan balance. A common source of confusion is the Review button: clicking it deducts credits even if no schema is ultimately deployed. This article explains exactly how credits are consumed, what triggers a deduction, and how to avoid unexpected credit loss. 🔍 How Page-Level Schema Credits Work Page-level schema is one of OTTO's most credit-intensive task types. Here is what you need to know: - Each click of the Review button costs 5 AI credits, regardless of whether you accept, reject, or take no further action on the generated schema. - Credits are consumed at the moment OTTO generates the schema suggestion — the AI model runs during the review step, not after you approve. - If OTTO surfaces dozens of pages with schema opportunities and you click Review on each one, the credits add up quickly. For example, 200 Review clicks = 1,000 credits consumed. - This means a 1,000-credit balance can be exhausted after approximately 200 page-level schema reviews — which matches the experience customers most commonly report. 📂 Where to Monitor Your Credit Usage You can track how your credits are being spent directly inside the platform: 1. Go to Left sidebar → OTTO SEO → All Sites and open your project card. 2. Navigate to Left sidebar → OTTO SEO → Tasks to see a breakdown of active and completed OTTO tasks, including schema-related actions. 3. Check your remaining credit balance in your account settings or billing dashboard — look for the AI credits counter at the top of the platform. Reviewing this breakdown regularly helps you identify which task types are consuming the most credits before your balance runs low. ⚙️ Why Credits Deduct on Review, Not on Approval The credit deduction happens when OTTO generates the schema recommendation — this is the computationally intensive step powered by AI. Clicking Review triggers that generation. Because the AI work is done at that point, the credit cost applies whether you: - Approve and deploy the schema - Dismiss or reject the suggestion - Navigate away without taking action Think of it like a consultation fee: you are charged when the expert produces the recommendation, not when you decide to act on it. 💡 Tips to Use Credits More Efficiently - Prioritise high-value pages first. Before clicking Review on every page, go to Left sidebar → OTTO SEO → Site Audit → Page Explorer and filter by traffic, impressions, or priority score. Focus your schema reviews on the pages most likely to benefit. - Batch your reviews intentionally. Avoid clicking Review across hundreds of pages in a single session unless you have sufficient credits to cover the volume. - Review your task queue before approving large schema runs. Visit Left sidebar → OTTO SEO → Tasks to see how many schema tasks are queued or pending and estimate the credit cost before proceeding. - Check your credit balance before starting a large session. Running out of credits mid-session may leave tasks incomplete. ❓ Frequently Asked Questions - Will I get credits back if I reject a schema suggestion? No. Credits are consumed when the AI generates the recommendation, not based on your decision afterward. - Why did 100–200 clicks use my entire 1,000-credit balance? Page-level schema costs 5 credits per Review click. 200 clicks × 5 credits = 1,000 credits. This is expected behaviour. - Can I see a log of exactly where each credit was spent? Navigate to Left sidebar → OTTO SEO → Tasks for a record of completed OTTO actions, which can help you correlate activity with credit consumption. - Are there task types that cost fewer credits? Yes — different OTTO task types carry different credit costs. Page-level schema is among the higher-cost tasks due to the complexity of the AI generation involved. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

💰 Understanding Client & OTTO Slot Pricing

🗂️ Overview When you grow your agency and onboard new clients inside Search Atlas, it's important to understand exactly what gets charged and when. This article breaks down the costs associated with adding new clients, activating OTTO SEO, and running Site Audits — so there are no surprises on your bill. 👤 Adding a New Client Adding a new client to your Search Atlas account is free. There is no per-client seat fee simply for creating a client profile. Costs are tied to the specific tools and slots you activate for that client, not the client record itself. 🤖 OTTO SEO Slots — How Pricing Works OTTO SEO is Search Atlas's AI-powered on-page automation engine, accessible from the left sidebar under OTTO SEO → All Sites (SEO Automation). Each website you want OTTO to manage requires its own OTTO slot. Here is how slot pricing works: - Slots are plan-based. Your subscription plan includes a set number of OTTO slots. The number of included slots varies depending on which plan tier you are on. - Adding extra slots. If you need more OTTO slots than your plan includes, you can purchase additional slots as an add-on. Each extra slot is billed at a flat monthly rate on top of your existing plan cost. - One slot per domain. A single OTTO slot covers one domain. Activating OTTO for a second domain for the same client requires a second slot. - Deactivating a slot. If you deactivate OTTO for a site, that slot becomes available to assign to another domain, so you are never locked into a specific site. To check how many OTTO slots are included in your current plan, or to purchase additional slots, go to your account billing settings. 🔍 Site Audit — Quota and Pricing Site Audit and OTTO SEO use separate quota systems. Running a Site Audit does not consume an OTTO slot, and activating OTTO does not run a Site Audit automatically. Here is what you need to know about Site Audit quotas: - Crawl credits are plan-based. Your plan includes a monthly allowance of pages that can be crawled across all client sites combined. - Quota resets monthly. Crawl credits refresh at the start of each billing cycle, so unused credits do not carry over. - Large sites use more credits. A site audit on a 10,000-page website will consume significantly more crawl credits than one on a 200-page site. Plan your audits accordingly. - Upgrading your crawl quota. If you consistently run out of crawl credits before the month ends, upgrading your plan or purchasing a crawl credit add-on is the most cost-effective solution. 📊 Quick Comparison: OTTO Slots vs. Site Audit Credits - OTTO Slots: Required to activate OTTO SEO automation on a domain. Fixed number per plan; additional slots available as paid add-ons. Rolls over month-to-month as long as your subscription is active. - Site Audit Credits: Consumed each time you crawl pages. Resets monthly. Shared across all clients on your account. - Client Profiles: Free to create. No charge for adding a client record alone. 💡 Tips to Manage Costs Effectively 1. Audit which domains genuinely need OTTO activated. Deactivate OTTO on sites that no longer require automation to free up slots for new clients. 2. Schedule large site audits near the start of your billing cycle so you have the full monthly credit allowance available. 3. Review your plan's included slots and crawl credits before onboarding a batch of new clients to avoid unexpected overage charges. 4. Use the account billing page to monitor real-time usage of both OTTO slots and crawl credits throughout the month. 🛠️ Need Further Help? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🤖 Otto Plans, Slots, and Onboarding Explained

🗂️ Overview Otto is Search Atlas's OTTO SEO automation assistant. This article answers the most common questions about Otto pricing, what an Otto slot is, how plans differ, and when you can access onboarding support. 💳 Which Plans Include Otto? Otto is available across all paid Search Atlas plans, but the number of Otto slots (seats) varies by tier: - Starter Plan ($99/mo): 1 Otto seat - Growth Plan ($199/mo): 3 Otto seats - Pro Plan ($399/mo): 5 Otto seats - Agency Plan: 10 Otto seats Otto is not available on free trials by default. Access to Otto is unlocked once you activate a paid plan. 🔲 What Is an Otto Slot? An Otto slot represents one active website project that Otto is managing and automating SEO tasks for. Think of each slot as a dedicated AI workspace for a single domain. Here is how slots work in practice: - Each slot is assigned to one website at a time. - Otto continuously monitors, optimises, and automates SEO actions for that site within its slot. - If you want Otto to manage a second website, you need a second slot. - You can reassign a slot to a different website at any time — freeing a slot does not delete your historical data. - Slots do not roll over or stack; unused slots simply remain available for you to assign. To assign or manage your Otto slots, navigate to OTTO SEO in the left sidebar, then open SEO Automation (or go to /seo-automation-v3). 📊 Key Feature Differences Between Plans Beyond Otto seat counts, higher plans unlock progressively more of the platform's keyword, content, and backlink tools, higher report and export limits, and more responsive support. For the full feature-by-feature breakdown for your plan, use the in-platform plan comparison page before you upgrade — exact feature gating (for example, which tier unlocks White Label or backlink analysis tools) can change, so the live comparison page is the accurate source. 🎓 When Is Onboarding Assistance Available? Search Atlas offers onboarding resources such as in-app tooltips, this Knowledge Base, and guided walkthroughs. The exact onboarding experience (self-serve vs. a scheduled session with an account manager) depends on your plan tier. If you are not sure what onboarding support is included with your plan, ask in the chat widget and our team will confirm what's available to you. If you have just upgraded and are ready to start onboarding, open the chat widget in the bottom-right corner of the platform to request your session. ❓ Frequently Asked Questions - Can I use Otto during a free trial? Otto access is unlocked on paid plans only. Trial accounts do not include Otto slots. - What happens if I downgrade and have more active slots than my new plan allows? You will be prompted to deactivate the excess slots before the downgrade takes effect. Your data is retained. - Can I purchase additional Otto slots without upgrading my plan? Yes. Add-on slots are available for purchase on Starter and Growth plans. Open the chat widget and ask about Otto slot add-ons for current pricing. - Is onboarding available in languages other than English? Currently, live onboarding sessions are conducted in English. Knowledge Base articles are available in English only. 💬 Still Have Questions? If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🪙 Understanding OTTO vs Content Genius AI Credits

🔍 Overview Search Atlas uses two separate credit systems for AI-powered features. Mixing them up is a common source of confusion — especially when you have credits available but a tool still blocks you. This article explains the distinction between OTTO credits and Content Genius credits, and what to do when Content Genius prevents you from generating articles. 🤖 What Are Non-Recurring AI Credits? Non-recurring AI credits are a one-time allocation applied to your account, typically included with certain plans or purchased as an add-on. These credits are associated with OTTO, the OTTO SEO automation tool, and are not interchangeable with the credits used by Content Genius. Non-recurring AI credits cannot be used to generate articles in Content Genius. Even if your account shows a non-recurring credit balance, those credits will not apply when you attempt to create content through Content Genius. ✍️ What Credits Does Content Genius Use? Content Genius article generation draws from a separate credit pool that is distinct from your non-recurring OTTO balance. These credits are managed independently and are tied to your subscription plan's content generation quota. If your Content Genius credit quota is exhausted, article generation will be blocked regardless of how many non-recurring credits remain in your account. 🚫 Why Is Content Genius Blocking Me? If Content Genius is preventing you from generating an article, the most likely reasons are: - Your Content Genius article credits are exhausted. Your non-recurring OTTO balance does not replenish these. - Your current plan does not include Content Genius article generation. Access to the AI writer depends on your subscription tier. A non-recurring credit balance in your account does not mean Content Genius article generation is available — those credits apply to OTTO, not Content Genius. ✅ What To Do If You Are Blocked 1. Check your Content Genius credit balance. Review your account's billing or usage section to confirm whether your Content Genius quota has been reached for the current period. 2. Wait for your quota to reset. Content Genius credits are tied to your billing cycle. If you are close to your renewal date, waiting for the reset may resolve the block at no additional cost. 3. Upgrade your plan or purchase a Content Genius add-on. If you need more article generations before your quota resets, contact our team to explore available options. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🔍 Understanding OTTO Quota Counting and Deep Freeze

🧮 How OTTO Quota Slots Are Counted Your OTTO quota tracks every site that has ever been assigned an OTTO slot — not just sites where OTTO is currently engaged. This is the most common reason customers see a higher number than expected (for example, 14/3 used when only 2 sites appear active). A slot is consumed as soon as OTTO is activated on a site. Simply disengaging OTTO on a site does not immediately free the slot. The site still holds its reserved slot in the background until the slot is formally released. ❄️ What Is Deep Freeze? Deep Freeze is a feature that suspends all OTTO activity on a site without permanently deleting the project. It is designed for sites you want to pause — for example, seasonal clients or projects temporarily on hold. You can access Deep Freeze by navigating to OTTO SEO → All Sites (SEO Automation) → Deep Frozen tab. Once there, you will be able to see your current site statuses, including which sites are active and which are frozen. 📊 How Deep Freeze Affects Your Quota Understanding the relationship between Deep Freeze and quota is critical to managing your slots correctly. When a site enters Deep Freeze, its slot behavior — including whether and when that slot is released — depends on the specific Deep Freeze mechanics for your account. Because these mechanics may vary and are subject to change, please confirm the exact slot-release rules with our support team for your specific situation. If you need to free up quota for new sites, contact our support team to clarify the current Deep Freeze release process and timeline before making changes to your frozen sites. 🛠️ How to Check Your Current Quota and Frozen Sites 1. Navigate to OTTO SEO → All Sites (SEO Automation) → Deep Frozen tab. 2. Review your site statuses — look for sites that are active (currently engaged) versus those that are frozen (paused but potentially still holding a slot). 3. Compare your active site count with the used portion of your quota — any difference may be explained by frozen or previously activated sites that have not yet had their slots released. ❓ Why Does My Quota Show More Than My Active Sites? If your quota used is significantly higher than the number of sites currently showing as active, check for the following: - Deep Frozen sites: These sites are paused but may still hold a slot depending on their current freeze status. - Previously activated sites: Sites that had OTTO enabled at any point but were later disengaged may still count against your quota until their slots are formally released. If after reviewing your site list you are still unable to account for the discrepancy, our support team can investigate your account and confirm exactly which sites are consuming slots and what steps are needed to release them. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

⏸️ Pause OTTO Changes While Preserving Completed Work

🔍 Overview OTTO continuously applies SEO changes to your connected sites. If you want to stop new changes from being made — without undoing anything already done — you can pause OTTO activity for a site inside the OTTO SEO section. This suspends future OTTO activity while keeping every completed change intact. ❄️ How to Pause OTTO Activity on a Site Pausing a site is the fastest way to stop OTTO without losing any work already applied. To do this, navigate to OTTO SEO → All Sites (SEO Automation) in the left sidebar, locate the site you want to pause, and use the available site management options to suspend OTTO activity for that site. Once paused, OTTO will stop all automated activity for that site — no new changes will be queued or deployed. Everything OTTO has already completed remains live on your site exactly as it was applied. ✅ What Happens to Completed Work Pausing a site does not roll back or remove any changes OTTO has already made. All optimisations OTTO completed before the pause remain in place, and your site continues to benefit from that work. Only future changes are suspended. ▶️ How to Resume OTTO When You Are Ready You can resume OTTO activity at any time. Navigate to OTTO SEO → All Sites (SEO Automation) in the left sidebar, find the paused site, and use the available site management options to reactivate it. OTTO will resume applying changes from where it left off. 🔄 Understanding the Rollback Option Pausing a site is different from rolling back changes. Keep these distinctions in mind: - Pause: Suspends all future OTTO activity. Completed work stays in place. This is the right choice when you want to stop new changes without undoing anything. - Rollback: Reverts specific changes that OTTO has already applied. Use this only if you want to undo a particular optimisation, not simply pause future activity. If you only want to stop further changes — not remove what is done — always use the pause option rather than a rollback. 💡 Tips for Managing OTTO Activity - You can pause multiple sites at once using the site management options in the OTTO SEO → All Sites (SEO Automation) section. - Pausing is fully reversible — resume OTTO at any time without losing your place in the workflow. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.

🧊 OTTO Sites Quota and Deep Freeze Explained

🔍 Overview If you purchased a plan that includes a set number of OTTO Sites but the count displayed in your dashboard looks lower than expected, Deep Freeze is the most likely cause. This article explains how OTTO Sites quota works, what Deep Freeze does to a slot, and what you can do right now. 📊 Understanding Your OTTO Sites Quota Your plan includes a fixed number of OTTO Sites slots. Each slot can be assigned to one active project. You can check your current usage by navigating to Left sidebar → OTTO SEO (or visiting /seo-automation-v3) and looking at the Active Sites count. You may notice two slightly different numbers in your account: - Plan quota — the total number of OTTO Sites slots included in your subscription (e.g., 4 on the PRO annual plan). - Active Sites — the number of slots currently available or in use, which may be lower if one or more slots are in a Deep Freeze state. 🧊 What Is Deep Freeze? When you disconnect or deactivate an OTTO Site, the slot does not become available again instantly. Instead, it enters a temporary Deep Freeze period. During this period: - The slot is held for a short cooldown window and is not available for a new project. - Your Active Sites count will appear lower than your total plan quota. - The frozen slot will be released automatically once the cooldown period ends. This is expected behaviour and is not a billing error or a system discrepancy. 💡 Example: PRO Plan with 5 OTTO Sites Here is a common scenario that explains the numbers customers see: 1. You purchase the PRO annual plan, which includes 5 OTTO Sites. 2. You previously disconnected one site, placing that slot into Deep Freeze. 3. Your dashboard shows 4 available slots in the OTTO Sites quota and only 3 Active Sites — because one slot is frozen and one is already assigned. 4. Once the Deep Freeze cooldown expires, the frozen slot is released and your available count returns to the expected number. 🛠️ What You Can Do Right Now While we are actively improving how frozen slots are displayed — including upcoming features that will show you exactly when each frozen slot will be released — here are the steps you can take today: 1. Go to Left sidebar → OTTO SEO and open your projects table. 2. Look for any projects that are marked as disconnected, inactive, or in a frozen state. 3. If a project is no longer needed, you can delete it entirely to free its slot sooner. Deleting a Deep Frozen project is now supported and will release the slot without waiting for the full cooldown. 4. If no projects appear frozen but your count is still lower than expected, the cooldown window may still be active — allow up to 14 days for the slot to be automatically released. 🚀 Improvements Coming Soon Our engineering team is working on several improvements to make this experience clearer: - A per-slot countdown timer will appear in the projects table, showing the exact date and time each frozen slot will be released. - A per-slot quota ledger will give you a transparent breakdown of all your slots and their current states. These updates will make it much easier to understand your quota at a glance and plan accordingly. ❓ Still Seeing an Unexpected Count? If you have waited 14 days, deleted any unused frozen projects, and your quota still does not match what your plan includes, there may be something else to investigate. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team. Additional Notes The 14-day hold period: Deep Freezing does not instantly release quota; the slot is held for 14 days before returning to available quota. This is hardcoded and cannot be overridden, waived, or expedited by support under any circumstance.

💳 Why You're Asked to Pay for an Extra OTTO Site (OTTO Slot Limits Explained)

Search Atlas plans include a set number of OTTO AI project slots. After reading this, you'll know how many slots your plan includes, why you may hit a limit when connecting Google Search Console or creating a new OTTO project, and how to add more slots through a billing top-up. 🧠 Projects vs. OTTO Project Slots An OTTO project slot is a project that has OTTO AI actively enabled. It is different from a regular project. - You can create unlimited projects in Search Atlas. - Only a limited number of those projects can have OTTO AI active at the same time. - Your OTTO quota is a concurrent limit, not a monthly reset. Example: if your plan includes 5 OTTO slots, only 5 projects at a time can have OTTO enabled. To enable OTTO on a sixth project, free a slot or buy a top-up. 📊 OTTO Slot Allocations by Plan Each Search Atlas plan includes a default number of OTTO project slots: - Growth plan: 2 OTTO project slots. Once both are in use, you can't create another OTTO project or connect Google Search Console to a new one until you free a slot or buy a top-up. - Higher tiers / custom plans: allocation varies — confirm with billing or your account contract. - Promotional accounts: may include additional OTTO slots beyond the standard default (see the Promos section below). If the OTTO slot count shown in your account does not match your plan's allocation, see the troubleshooting section below. 🔍 How to See Which Projects Are Using OTTO To check how many OTTO slots you're using: 1. Open Search Atlas. 2. In the left sidebar, select OTTO SEO. 3. Go to All Sites → OTTO SEO Automation. This page lists every project that currently has OTTO AI active. Each project listed counts toward your OTTO quota. 🛠️ Error: "Failed to connect otto_v2 to project. No service ID was returned" If you see the error Failed to connect otto_v2 to project. No service ID was returned, or you can't link Google Search Console to a project or create a new OTTO project, you've reached your plan's OTTO slot limit. This is expected behavior, not a bug. On the Growth plan, for example, both OTTO slots are already in use, so new OTTO projects and new Google Search Console connections are blocked. When you reach the limit, the Create OTTO Project button is disabled and new Google Search Console connections fail. To fix it, choose one option: - Free a slot: disable OTTO on a project you no longer need to automate — this frees the slot instantly. - Add slots: purchase a top-up in the billing section (see the next section). After a slot opens up, you'll be able to connect Google Search Console and create the OTTO project without the error. If the Create OTTO Project action fails even when you have an available slot, refresh the page and retry — this may be a temporary backend issue. 💳 Why You May See a Charge, and How to Add Slots You may be charged for an additional OTTO site if: - You tried to enable OTTO on more projects than your plan includes. - An extra OTTO slot was added to avoid blocking your workflow. - Your plan includes fewer OTTO slots than expected. Additional OTTO slots are billed per slot, based on your total OTTO quota rather than individual project activity. To intentionally add more OTTO project slots: 1. Open the billing section of your account. 2. Purchase an OTTO slot top-up. The new slots become available immediately, so you can enable OTTO on more projects and connect more Google Search Console accounts. If your OTTO quota doesn't reflect your paid add-ons after 24 hours, this may indicate a sync delay. Contact the support team if quotas remain unsynced. ⚠️ Troubleshooting: OTTO Quota Doesn't Match Your Plan Occasionally an account shows fewer OTTO slots than the plan entitles. For example, a Growth plan account may display only 1 OTTO slot when the plan supports 2. If this happens: 1. Verify your plan's standard OTTO allocation (see the plan list above). 2. Confirm the number of OTTO-enabled projects under OTTO SEO → All Sites (SEO Automation). 3. Refresh your browser or app, then recheck the slot count. 4. Allow up to 24 hours for billing changes to sync, especially after a plan change or add-on purchase. Recent system updates may affect quota provisioning. 5. If there's still a mismatch, escalate to the billing team. Billing can correct the assigned quota on the backend, typically within 24 hours and often sooner. After billing confirms the fix, refresh your account and verify the corrected OTTO slot count. Note: the billing team resolves quota correction errors of this type without requiring additional payment when the entitlement is part of your plan. 🎟️ Promos and Special Offers Some accounts include promotional OTTO limits (for example, event, summit, or cohort promos). Because promos vary, confirm your promotional allocation with the billing team or your account contract if your slot count looks higher or lower than the standard plan default. Promotional OTTO slots are added to your account automatically — check your active plan in the billing section to see your total OTTO slot allocation. 🎯 You now know that OTTO slots are a concurrent, plan-based limit: the Growth plan includes 2, the "No service ID was returned" error means you've hit that limit, and you can add more slots anytime with a billing top-up. If your slot count looks wrong for your plan, escalate to billing for a backend correction.

💳 Understanding Your Billing: OTTO Sites Charges, Frozen Projects, and HyperDrive Credits

This article explains three of the most common billing questions we receive: why your OTTO Sites charge may be higher than expected, whether a frozen project still affects your bill, and how Hyper Drive Credits accumulate, reset, and can be restored. Use the sections below to find your answer quickly. 💰 Why Your OTTO Sites Charge Is Higher Than Expected A frequent question is why a charge appears as $472 instead of an expected $414 for 6 OTTO Sites. The difference usually comes down to one or more of the factors below rather than a billing error. 🔍 Common reasons for a higher charge - Tiered or per-site pricing: Your plan's per-site rate may differ from the base estimate. The total reflects the actual rate applied to each active OTTO Site, not a flat average. - Proration: If you added a site partway through your billing cycle, you are charged a prorated amount for the partial period plus the full amount for the next cycle. This can temporarily raise a single invoice. - Add-ons and overages: Extra features, additional usage, or premium options attached to one or more sites are billed on top of the base site price. - Taxes and fees: Applicable local taxes or processing fees are added to the subtotal and may account for the gap. 🧾 How to review your charges 1. Go to your Account Menu (top-right avatar) > Billing in your dashboard. 2. Open your most recent Invoice to see a line-by-line breakdown. 3. Confirm the number of active OTTO Sites, the per-site rate, any add-ons, proration lines, and taxes. 4. Compare the subtotal to your expected amount. The line items will show exactly where the difference comes from. If the breakdown still does not match what you expected, contact support with your invoice number so we can review it with you. ❄️ Does a Frozen Project Still Affect My Billing? Freezing a project pauses its activity, but it is important to understand what freezing does and does not change on your bill. ✅ What freezing does - Pauses active processing and most data collection for that project. - Stops the project from consuming new resources while frozen. 🚫 What freezing does not do - It does not automatically remove the associated OTTO Site charge. If the site remains provisioned on your account, it continues to count toward your billed site total. - It does not issue an automatic refund or credit for the current cycle. In short, a frozen project can still appear on your invoice if its OTTO Site is still active. To stop being billed for a site you no longer need, you must remove or deactivate the site, not just freeze the project. 🛑 To stop billing for a site 1. Open the project from the Home page. 2. Confirm whether you want to freeze (pause activity) or remove (stop billing) the site. 3. To end the charge, deactivate or delete the OTTO Site before your next billing date. 4. Verify the change in Account Menu (top-right avatar) > Billing so the updated site count is reflected on your next invoice. ⚡ How HyperDrive Credits Work Many customers are surprised when accumulated HyperDrive credits appear to reset. Understanding how credits are allocated helps explain what happened. 📆 Allocation and expiration - HyperDrive credits are typically allocated on a recurring cycle based on your plan. - Depending on your plan terms, unused credits may expire or reset at the start of each new cycle rather than rolling over indefinitely. - A balance of several thousand credits resetting to zero is usually the result of a scheduled cycle reset, not a manual action taken without your approval. 🔄 Why this is not a manual reset Credit resets are governed by your plan's renewal schedule and run automatically. No team member manually zeroes a balance. If your credits reset, it is tied to your billing cycle, a plan change, or your plan's rollover policy. 🔧 Can My HyperDrive Credits Be Restored? In many cases, yes. If credits were lost due to a genuine error, a plan change you did not intend, or a misunderstanding about rollover, our team can review your account and restore eligible credits. 📝 How to request a credit review 1. Note the approximate credit balance you expected and the date you noticed the change. 2. Go to Account Menu (top-right avatar) > Billing and check your credit history for any reset or renewal entries. 3. Contact support and include your account email, the expected balance, and the date of the reset. 4. Our team will review the activity log and confirm whether a restoration applies. To avoid losing credits in the future, plan to use your allocation within each cycle, or ask support whether a plan with rollover credits suits your usage. ⭐ Quick Reference - Higher OTTO Sites charge: Check per-site rate, proration, add-ons, and taxes in your invoice. - Frozen project still billed: Freezing pauses activity but does not remove the site charge; deactivate the site to stop billing. - HyperDrive credits reset: Usually a scheduled cycle reset, not a manual change; eligible credits may be restored on request. 🙋 Still Need Help? If your invoice still does not add up or you believe credits were lost in error, contact our support team with your account email and invoice number. We will review your billing details and resolve any genuine discrepancy as quickly as possible.

🗑️ How to Delete a Deep-Frozen OTTO Project

❄️ What a Deep-Frozen OTTO Project Means An OTTO project becomes deep-frozen when it has been inactive or paused for an extended period, or when it sits outside your plan's active project quota. While a project is deep-frozen, OTTO stops processing and deploying changes for that website, but the project and its historical data remain stored in your account. Deep-freezing protects your account: it pauses work on projects you are no longer managing so your active clients continue running normally. A frozen project does not consume processing resources, but it may still count toward the total number of projects associated with your account depending on your plan. ​ 🔍 How Deleting Affects Your Other Clients Deleting a deep-frozen project only removes that single project. It does not touch, pause, or alter any of your other active clients. If you have 14 active clients and you delete one frozen project, all 14 active clients remain fully intact and continue running as normal. Each OTTO project is managed independently. There is no shared setting that links one project's deletion to another, so you can safely remove a frozen project without any impact on the rest of your portfolio. ​ 📊 Understanding Quota Limits​ Your subscription plan includes a set number of OTTO project slots. Both active and deep-frozen projects can count toward this quota, which is why a frozen project you no longer need may prevent you from adding a new one. - Active projects are projects OTTO is currently processing and deploying. - Deep-frozen projects are paused but still stored, and may occupy a quota slot. - Deleting a frozen project frees up a slot so you can add a new client in its place.​ If you are at your limit and want to onboard a new website, deleting an unneeded frozen project is the quickest way to make room. ​ 🛠️ How to Delete a Deep-Frozen OTTO Project Follow these steps to remove a frozen project from your account: 1. Log in to the platform and navigate to OTTO SEO → All Sites (SEO Automation). 2. Locate the project list and find the deep-frozen project you want to remove (for example, the frozen domain you no longer manage). 3. Click the options menu (the three dots or settings icon) next to that project. 4. Select Delete Project. 5. Read the confirmation message carefully to make sure you have selected the correct project. 6. Confirm the deletion. The project and its data will be permanently removed, and the quota slot will be freed.​ Once deletion is complete, your project count updates automatically and you can add a new client right away. ​ ⚠️ Important Things to Know Before You Delete​ - Deletion is permanent. Removing a project also removes its historical data and deployed changes. If you may need this project again, consider keeping it frozen instead. - Double-check the domain name. Confirm you are deleting the correct frozen project before confirming, since the action cannot be undone. - Your active clients are safe. Deleting one project never affects the others on your account. - Quota updates instantly. The freed slot becomes available as soon as the deletion finishes.​ 💡 Quick Recap​ Deleting a deep-frozen OTTO project is a safe way to clean up your account and free quota for new clients. The deletion is isolated to that single project, your active clients remain untouched, and the freed slot lets you onboard a new website immediately. If the project may be needed later, keep it frozen rather than deleting it. ​ 💬 Need More Help?​ If you need further assistance, click the chat icon in the bottom-right corner of the platform to start a live chat with a member of our team.

❄️ Deep Freeze: Site Quota Hold Explained

🧊 What Is Deep Freeze? Deep Freeze is a feature in Search Atlas that lets you pause all OTTO AI activity on a connected site without permanently removing it from your account. When you Deep Freeze a site, OTTO stops consuming active resources for that site, but the site remains in your account in a suspended state. 📊 How Deep Freeze Affects Your OTTO Sites Quota A common question is whether Deep Freezing a site immediately frees up a quota slot so you can add a new site. Here is how it actually works: - Deep Freezing a site does not instantly release your quota. The slot used by the frozen site enters a 14-day hold period before it is returned to your available quota. - During those 14 days, the frozen site still counts against your total OTTO Sites quota. - Once the 14-day hold period expires, the quota slot is automatically released and you can use it to add a new site. This hold period exists to protect account integrity and prevent quota from being cycled rapidly between sites. ⏳ Why Is There a 14-Day Hold? The 14-day hold is a system-level rule applied to all accounts equally. It ensures that OTTO's underlying site data, configurations, and automation history are properly archived before the slot is made available again. This protects both the stability of your remaining sites and the accuracy of your historical data. 🚫 Can I Get an Exemption to Release the Quota Early? No. The 14-day quota hold after a Deep Freeze is hardcoded into the platform and cannot be overridden, waived, or expedited for any account, regardless of circumstance. Our support team does not have the ability to manually release a frozen quota slot before the 14-day period concludes. There are no exceptions to this rule, so please plan your site additions accordingly when you intend to use Deep Freeze. 📋 What to Expect: Step-by-Step Timeline 1. You Deep Freeze a site inside Search Atlas. 2. The site enters a frozen state — OTTO activity stops immediately. 3. The quota slot for that site enters a 14-day hold. You cannot add a new site using that slot during this time. 4. After 14 days, the quota slot is automatically returned to your account. 5. You can now add a new site using the freed slot. 💡 Tips for Managing Your OTTO Sites Quota - Plan ahead. If you know you will want to swap a site, Deep Freeze the outgoing site at least 14 days before you need the new slot. - Check your quota status anytime within your Search Atlas account to see your current site count and quota limit. - Do not Deep Freeze a site expecting an immediate swap.

Fix OTTO Site Quota and Reuse Your Pixel

Overview Every Search Atlas plan includes a set number of OTTO sites — these are quota slots that control how many websites you can activate OTTO on at one time. A common point of confusion is that deleting an OTTO project or removing the pixel from your website does not automatically free up that quota slot. This article explains how the quota system works and how to get help reusing your allotted pixel on a new URL. How OTTO Sites Quota Works Your plan comes with a fixed number of OTTO site slots. Here is what you need to know about how those slots are counted and managed: - A slot is occupied the moment a site is activated — connecting a domain and installing the OTTO pixel claims one quota slot. - Deleting the pixel from your website does not free the slot — removing the pixel code from your site is a front-end action only. The slot remains reserved inside Search Atlas until it is explicitly released from within the platform. - Deleting an OTTO project does not always free the slot — depending on your plan and account state, the system may retain an occupied slot even after a project is removed. Why You May Still See a Site in Use If you deleted your OTTO project and pixel but the dashboard still shows a site slot in use, the quota slot was not released during deletion. This is the most common reason customers are blocked from installing the pixel on a new URL. How to Get Your Quota Slot Released and Reassign Your Pixel Because the steps to release an occupied quota slot and reassign a pixel to a new URL depend on your specific account configuration, we recommend reaching out to the Search Atlas support team directly. A support agent can review your account, release the retained slot, and help you set up your pixel on your new URL. To get assistance, use the chat button on this page to contact our support team. Please have your account email and the new URL you want to assign your pixel to ready when you reach out.