💡 How OTTO slots and billing work
Your OTTO slot allocation determines how many slots are available to your account. A change to the allocation and a change to billing may not appear at the same time. For example, reducing an allocation from 16 slots to 14 does not necessarily mean the charge will immediately change to reflect 14 slots. The amount and timing depend on your billing terms and when the change takes effect.
Check the billing details shown in your account to confirm the current charge and applicable billing period. Do not assume a new slot count has been applied to billing until the account reflects the change.
⚙️ Change your OTTO slot allocation
- In the platform, select OTTO SEO from the left sidebar.
- Find the slot allocation control and adjust it to the number you need, such as 13 slots.
- Confirm or save the change if prompted.
- Reopen or refresh the page, then check whether the displayed allocation has updated.
🔍 If the slider or allocation does not update
If the slider seems stuck, moves back to its previous value, or the new allocation is not shown after saving:
- Refresh the page and check the allocation again.
- Try setting the desired number once more and confirm the change.
- Check your billing details separately; the displayed slot allocation and billing amount may not update together.
- Note the slot count you requested, the count currently displayed, the charge, and the billing period. This information helps the team investigate.
A displayed allocation that does not match an active billing add-on may require an account-side correction. Avoid repeatedly changing the slider if the saved count keeps reverting.
💰 Why a charge may remain unchanged
If your charge remains $630 after reducing your allocation from 16 to 14 slots, the lower allocation may not yet have been applied to the relevant billing period, or the displayed allocation and billing record may be out of sync. The amount alone does not confirm how many slots are currently allocated. Review the billing period and the allocation shown in OTTO SEO. If they still appear inconsistent, share those details through the platform chat so the team can review your account.
💬 Get help with a billing or allocation mismatch
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.