This article explains what to do if the CMS sync toggle appears stuck or unresponsive in relation to your meta keywords settings.
🔍 What Is Happening
In some cases, settings related to meta keywords can prevent the CMS sync toggle from turning on. Because no self-serve resolution steps have been documented for this specific issue yet, our support team will need to investigate your account directly to identify and resolve the underlying cause.
🛠️ How to Get This Resolved
To help our team resolve this as quickly as possible, please have the following information ready before reaching out:
- The exact name of the content item where the CMS sync toggle is not responding.
- The meta keywords you have entered (or attempted to enter) in that content item.
- A description of what happens when you try to enable the toggle — for example, whether it stays off, flips back, or shows any message.
- Any error messages you see, including the exact wording and where they appear.
- The approximate date and time when you first noticed the issue.
Having these details ready will allow our team to investigate your specific configuration and provide a targeted fix.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.