🔍 Overview
If you purchased a Summit Platinum promotional plan, you may notice your credit balance dropped significantly — for example, from 10 million to 200,000 — between Sunday and Monday. You may also find that previously downloaded files or your Atlas Agent search history no longer open. This article explains why this happens and what steps to take.
📊 Why Did My Credits Drop?
Summit Platinum is a limited-time promotional plan that includes a large one-time credit bonus. These promotional credits are valid only for the duration of the Summit offer window. Once that promotional period ends — typically at the weekly reset between Sunday and Monday — your credit balance returns to the standard allocation included with your active subscription tier.
- Promotional credits: Issued during the Summit window and expire when the promotion closes.
- Standard credits: Your regular monthly or annual plan credits remain active and are not affected.
- The drop from a higher figure (e.g. 10M) to your baseline (e.g. 200K) is expected behaviour, not a billing error.
If your remaining balance does not match what your current plan should provide, please use the live chat widget to have our team review your account.
📁 Why Won't My Downloaded Files or Atlas Agent History Open?
Files that were generated or cached during an active promotional session are tied to that session's temporary storage environment. When the promotional period expires, those session-linked files may become inaccessible. This affects:
- Downloaded reports or exports created during the Summit Platinum period.
- Atlas Agent search history entries that were saved during that session.
This is a known limitation of how promotional sessions are handled. The underlying data is not permanently lost in all cases — regenerating the files restores access.
🛠️ How to Restore Your Files and History
Follow these steps to regenerate inaccessible files and rebuild your Atlas Agent history:
- Log in to your Search Atlas account using your standard credentials.
- Navigate to the Atlas Agent section from the left sidebar → Home (Ask Atlas Ag / Agent Hub).
- Re-run any searches or tasks that produced the history entries you need. The regenerated results will be saved to your active account session.
- For any downloaded reports that no longer open, go to the relevant tool (e.g. Site Auditor, Keyword Research), reapply your original filters or settings, and re-export the file.
- Save or download the new files immediately and store them locally for future reference.
Tip: After a promotional period ends, export and save any critical files to your local device before the reset window closes. This ensures you retain access regardless of session changes.
⚙️ What Happens to My Plan After the Promotion?
Your underlying Search Atlas subscription continues without interruption. The Summit Platinum promotion adds temporary credits and may unlock additional features during the offer window, but your core plan features and standard credit allocation remain intact once the promotion ends.
- Annual and monthly plan billing cycles are unaffected by the Summit promotion closing.
- If you were on a trial when you purchased Summit Platinum, your trial period remains as originally set — the promotion does not automatically extend your trial length.
- Your account history, saved projects, and non-promotional data remain accessible as normal.
💬 Still Need Help?
If your credit balance still looks incorrect after the promotional period has ended, or if you are unable to regenerate your files after following the steps above, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.