This article helps you resolve situations where your keyword data appears blank, missing, or completely invisible inside the platform — even though your account is active and payment has been confirmed. This is not a billing issue; the steps below focus on common access and data-loading causes to check before escalating.
📍 Before You Escalate
If you cannot see keyword data, work through the checks below in order. Because the exact cause can vary by account and configuration, these steps help you gather the information a support teammate will need to investigate further.
🛠️ Step-by-Step
- Confirm you are in the correct project. Data is project-specific. Make sure the project you have open is the one you expect to contain keyword data. If you have multiple projects, switch between them to see whether the data appears in another project.
- Check that a domain or keyword list has been added. Some keyword tools require you to add a domain or seed keywords before any data will appear. If the screen shows an empty state or a setup prompt, follow the on-screen instructions to add your target domain or keywords.
- Check your active filters and date range. Filters or a narrow date range can cause data to appear missing. Reset any active filters to their defaults and widen the date range to confirm whether data exists.
- Verify your plan includes access to the feature. Open your account or subscription settings and confirm that your current plan includes access to the keyword tool you are trying to use.
- Hard-refresh the page. Press Ctrl + Shift + R (Windows) or Cmd + Shift + R (Mac) to clear cached data and force a full reload.
- Try a different browser or incognito window. Browser extensions, cached sessions, or cookies can interfere with data rendering. Open the platform in a private or incognito window to rule this out.
✅ How to Confirm It Worked
You will know keyword data is loading correctly when the relevant section displays a populated table or chart with keyword rows or volume figures rather than a blank or loading state.
📋 When to Contact Support
If none of the steps above restore your keyword data, please have the following ready before reaching out so our team can investigate quickly:
- The name of the project you are working in
- The specific keyword tool or section where data is missing
- A screenshot or screen recording of the blank or empty state
- The approximate date and time you first noticed the issue
- Any error messages displayed on screen
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
Check team or seat permissions: If your account is part of a team workspace, ask your workspace admin to verify that your seat has access to keyword tools. Restricted roles may suppress data visibility without showing an explicit error.