If your keyword reports appear blank in Search Atlas, this does not always mean there is an outage or account issue. In most cases, blank reports are caused by configuration settings, quota, or processing status.
However, some tools (such as Keyword Gap Analysis) may occasionally experience temporary bugs, which are handled separately.
This article explains how to identify the cause and what to do next.
🧱 Tools Covered in This Article
- Keyword Rank Tracker
- Keyword Gap Analysis
🧠 Common Causes of Blank Keyword Reports
Quota is usually not the issue: if you have keywords available in your account, blank reports are usually not related to keyword limits.
Blank reports in Keyword Rank Tracker are usually caused by keywords needing a manual refresh, an incorrect domain variant (http vs https, www vs non-www), incorrect location or device settings, insufficient quota, or the tracker still processing data.
⚙️ How to Fix a Blank Keyword Rank Tracker Report
- Go to your Keyword Rank Tracker project and look for keywords marked as "refresh needed."
- Click Refresh (this consumes quota). Data typically appears within 5–10 minutes after refreshing.
- Verify the project configuration: confirm the tracked domain exactly matches your live site, the correct location is selected, and the correct device type (desktop or mobile) is set.
🧪 Keyword Gap Analysis — Important Note
If your Keyword Gap Analysis report is blank after domains are entered correctly, the analysis has finished processing, and the correct date range is selected, the issue may be related to a temporary product bug.
🚨 When the Issue Is a Bug
If Keyword Rank Tracker is working correctly, Keyword Gap Analysis remains blank, and all configurations are correct, this indicates a known issue and the development team may already be working on a fix. In these cases, no additional action is required from you — support may add you as an affected user and you will be updated when the issue is resolved.
❓ FAQs
My keyword tracker was blank but now works — is that normal? Yes. This usually happens after refreshing keywords or correcting project settings.
Why does Keyword Gap Analysis still not work? If configuration is correct, this may be a temporary bug.
Should I keep refreshing Keyword Gap Analysis? No. Repeated refreshes will not resolve a product bug.
Do I need to contact support? Only if Keyword Rank Tracker does not populate after refresh, or Keyword Gap Analysis remains blank with correct setup.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.