🔍 What Is This Error?
When you open or download a Full Report in Report Builder, you may see an error related to the Keyword Rank Tracker (KRT) section. This typically appears as an infinite loading state or an explicit error message where your tracked keyword data should appear.
The most common cause is that the Rank Tracker connection linked to your report has been disabled or disconnected. Report Builder relies on an active, linked KRT project to pull keyword ranking data. If that connection is broken, the KRT section of your report cannot load.
⚠️ Common Symptoms
- The KRT section of your Full Report is stuck on a loading spinner.
- An error message appears instead of keyword ranking data.
- The rest of the report loads correctly, but keyword data is missing.
- Downloading the report produces an incomplete or errored file.
🔎 How to Diagnose the Problem
- In the left sidebar, navigate to Keywords → Rank Tracker (Keyword Rank Tracker).
- Check whether the KRT project associated with your report is listed and active.
- If the project is missing, paused, or shows a connection warning, that is the source of the error.
- Go back to Report Builder and open the affected report's settings to confirm which KRT project is linked.
✅ How to Fix the Error
Follow these steps to restore your KRT data in Report Builder:
- Navigate to Keywords → Rank Tracker (Keyword Rank Tracker) in the left sidebar.
- Locate the KRT project that should be linked to your report. If it has been paused or disabled, re-enable it.
- If the project no longer exists, create a new Rank Tracker project for the same domain and configure your tracked keywords.
- Open Reports and select the affected Full Report.
- Go into the report's settings and update the KRT integration to point to the active project.
- Save your changes and reload the report. The KRT section should now display keyword data correctly.
💡 Tips to Prevent This Error
- Do not delete or pause KRT projects that are actively linked to a Report Builder report.
- If you need to restructure your Rank Tracker projects, update the Report Builder link at the same time.
- After making any changes to your KRT project, open the linked report to confirm data is loading before sharing it with a client.
- Periodically review your Report Builder reports to ensure all integrations — including KRT — show active connections.
💬 Still Seeing the Error?
If you have followed the steps above and the KRT error persists in your Full Report, our team is ready to help. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.
Additional Notes
No data loss occurs; the connection simply needs to be re-enabled. Also: open project settings via gear icon or project name menu, check if connection is set to disabled/inactive, toggle back to enabled/active. If report doesn't load within a few minutes after fix, try refreshing your browser tab.