Overview
If the Keyword Explorer is not loading correctly, the most common first step is clearing your browser cache. While this can fix temporary glitches, it is not a permanent solution for every loading problem. This article explains what to try when the Keyword Explorer fails to load and when to reach out for further help.
Why Cache Clearing Sometimes Works
Your browser stores a local copy of website assets (scripts, styles, data) to speed up page loads. Over time, this cached data can become outdated or corrupted, especially after a platform update. In those cases, clearing your cache forces the browser to download a fresh version of the page — and the issue goes away.
This is normal, occasional maintenance. If clearing your cache once resolves the issue and it does not come back, no further action is needed.
When Cache Clearing Is NOT Enough
If you find yourself clearing your cache repeatedly just to use the Keyword Explorer, that is not normal. Frequent or persistent loading failures may point to a deeper issue that requires escalation.
Troubleshooting Steps
Try clearing your browser cache and cookies, then log back in and attempt to use the Keyword Explorer again. This is the confirmed first step to resolve loading issues with this tool.
When to Escalate
If clearing your cache does not resolve the issue, the problem may require investigation by our support team. When you reach out, please have the following ready:
- Your project name or account email
- A description of exactly what happens when the Keyword Explorer fails to load (e.g. blank screen, spinning loader, partial load)
- The browser and operating system you are using
- Approximately when the issue started
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.