📋 Overview
Some users have reported that the organic keywords metric shows zero data for their domain inside Site Metrics, even when keyword data is known to exist. This is a recognised platform-side issue that Search Atlas engineers have investigated and resolved in the past. This article explains what causes it, how to confirm it, and what steps to take.
🔎 What This Issue Looks Like
- The organic keywords count displays as 0 in the Site Metrics area for a domain.
- Keyword position distribution data (such as top rankings breakdowns) may also show zero values.
- Related fields in the Keywords section — including position, previous position, search intent, and URL — may appear blank or missing.
- In some cases, the overview area shows 0 organic keywords and 0 traffic, while the Keywords section correctly shows thousands of results.
- Filters inside the Keywords section may behave inconsistently or fail to return expected results.
✅ How To Confirm the Problem Is Platform-Side
- Navigate to the Site Metrics area and note the organic keywords figure shown for your domain.
- Then check the Keywords section within Site Metrics and see whether keyword results appear there.
- If the Keywords section returns data but the main Site Metrics view still shows zero, the discrepancy confirms a data display issue on Search Atlas's end — not a problem with your domain or account settings.
⏳ What To Expect
When this issue occurs, it is caused by a backend data processing problem, not by anything in your account configuration. You do not need to re-add your domain, change any settings, or re-run an analysis. Based on previous incidents, the engineering team is typically able to restore correct data within a few hours to 48 hours once the issue is identified and escalated.
The recommended course of action is:
- Wait a short period — often a few hours — and then revisit the Site Metrics area to check whether the organic keywords figure has updated.
- If data remains at zero after 24–48 hours, contact support so the issue can be escalated to the engineering team for review.
🛠️ Steps To Take Right Now
- Confirm the issue by comparing the Site Metrics overview and Keywords sections as described above.
- Note your domain name and the date and time you first observed the zero value — this information will help the support team escalate quickly if needed.
- Check back after a few hours. In resolved past cases, data was restored without any action required from the user.
- If the problem persists beyond 48 hours, reach out via the chat widget so the team can escalate to engineering with your specific domain details.
💡 Additional Notes
This issue has affected individual domains and does not typically indicate a problem wit