This article helps you diagnose and fix the most common reasons why keyword data appears missing, blank, or inaccessible in your Search Atlas account. Rather than just navigating to the Keywords section, we'll walk through the specific checks that determine why data isn't showing — and how to confirm it's working again.
📍 Where to Find It
Keyword data lives in two main areas of the left sidebar:
- Left sidebar → Keywords → Keyword Research — your saved keyword lists, search history, and lookup tool.
- Left sidebar → Keywords → Keyword Magic — broader keyword discovery and filtering.
- Left sidebar → Keywords → Rank Tracker — tracked keyword rankings by project.
- Left sidebar → Keywords → Keyword Gap — competitor keyword comparison.
🛠️ Step-by-Step
- Check your Keyword Lookup credits. Navigate to Left sidebar → Keywords → Keyword Research. If you see a prompt that reads "Go to billing to Top Up Keyword Lookups," your account has exhausted its lookup credits. No credits means no new keyword data can be retrieved. Proceed to Step 2 to resolve this.
- Top up your credits if needed. Go to Top-right corner (avatar) → Billing → Plans & Top-ups tab and select Add Payment Method or Change Plan to restore your keyword lookup allowance. Once topped up, return to Keyword Research and retry your search.
- Verify you are searching within the correct tab. Inside Keyword Research, confirm you are on the right tab for what you expect to see: the Keyword lists tab shows saved lists, and the History tab shows past searches. If you ran a search previously but see nothing under Keyword lists, check the History tab first.
- Check your plan's feature access. Some keyword tools — including Keyword Gap — may require a specific plan tier. Go to Top-right corner (avatar) → Billing → Plans & Top-ups tab and review your active plan to confirm the feature is included.
- Check team member permissions. If you are a team member (not the account owner), your visibility may be restricted. Ask your account admin to go to Top-right corner (avatar) → Team Members and confirm your role is set to Viewer or Admin with appropriate access — not Deactivated.
- Retry a keyword search from scratch. Go to Left sidebar → Keywords → Keyword Research, enter a keyword in the search bar, and run a fresh lookup. If data returns, your previous view may simply have been empty due to no prior searches or a cleared history.
✅ How to Confirm It Worked
You'll know keyword data visibility is fully restored when all of the following are true:
- A search in Left sidebar → Keywords → Keyword Research returns a populated results table with metrics (search volume, difficulty, etc.) — not a blank screen or an error prompt.
- The History tab shows your recent searches listed with timestamps.
- No "Top Up Keyword Lookups" or billing prompt appears blocking the results view.
- If you use Keyword Gap, entering competitor domains and clicking Analyze Keywords returns a comparison table rather than a locked or empty state.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.