What Is the Rank Tracker?
The Rank Tracker is a dedicated tool for monitoring keyword positions over time for projects you have set up manually. It is different from the Organic Keywords report found in Site Metrics, which shows a snapshot of keywords a site already ranks for based on third-party data.
If you are seeing a blank screen or no rankings after opening the Rank Tracker, the steps below can help you identify the cause.
Step 1: Confirm You Have an Active Tracking Project
The Rank Tracker only displays data for keywords that have been added to a tracking project. If no project exists, the tool will appear empty.
- Check whether any projects are listed in the Rank Tracker.
- If no projects are listed, create a new tracking project by adding the domain and keywords you want to monitor.
- If projects are listed, click on a project name to expand it and view the keyword rankings inside.
Step 2: Allow Time for Initial Data to Load
When a new tracking project is created or new keywords are added, rankings are not available instantly. The system needs time to retrieve position data.
- Newly created projects may take time to display initial ranking data — check back the following day if the project was set up recently.
- Do not delete and recreate the project, as this resets the data collection window.
Step 3: Check Whether Additional Projects Are Hidden
If you manage multiple tracking projects, not all of them may be visible at once. Scroll through the project list to see if additional entries are available to load, and locate the project you want to review.
Step 4: Check That the Correct Domain Is Tracked
Rankings will not display correctly if the domain entered during project setup does not match the site you are expecting to see data for.
- Open the project in question and review the domain associated with it.
- Confirm the domain format is correct — for example, without a trailing slash or unintended subdomain.
- If the domain is incorrect, you may need to create a new project with the correct domain.
Step 5: Verify Your Account Permissions and Plan
Access to the Rank Tracker and the number of trackable keywords may be limited depending on your subscription plan.
- Check that your account plan includes access to the Rank Tracker feature.
- If you are a team member, confirm with your account owner that your user role has permission to view rank tracking projects.
If you have worked through the steps above and keyword rankings are still not appearing, please have the following ready when you contact support: your project name, the domain being tracked, and approximately when the project was created or last updated.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.