Overview
When OTTO deploys a heading optimization on sites running LiteSpeed Cache, a conflict can occur between OTTO's dynamic optimization script and LiteSpeed's caching behavior. This may cause visible rendering errors on your site, such as raw JavaScript appearing as text or SEO metadata becoming missing or malformed.
This is a known compatibility issue between OTTO's heading optimization and LiteSpeed. Because the root cause is a bug, the steps below describe how to report it effectively so our team can investigate and resolve it for your site.
What to Expect
This issue requires investigation by our technical team. There is no guaranteed self-serve fix, because the conflict depends on your specific LiteSpeed configuration and how OTTO's optimization was applied. Our team will need to review your site's setup to identify the correct resolution.
How to Escalate This Issue
To help our team investigate as quickly as possible, please have the following information ready before reaching out:
- The URL of the affected page where the rendering error is visible
- The name of the OTTO heading optimization that was deployed (if known)
- A description of the symptoms you are seeing — for example, JavaScript text appearing on the page or missing SEO metadata
- Screenshots or a screen recording of the error as it appears on your site
- The approximate date and time when the issue first appeared
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.