🔍 Overview
Some customers have reported that the Website Studio AI agent declines to make edits — such as adding internal links — to pillar blog pages, even when the same prompt worked successfully before. This article explains what is known about this issue and what to have ready when reaching out for support.
⚠️ Why This Happens
This is a known bug affecting the Website Studio AI agent when working on pillar blog pages. The root cause has not been fully confirmed, but reported symptoms include the agent refusing edit actions or failing to respond as expected on pillar page types. Because the underlying cause is being investigated on the backend, there are no verified self-serve steps that reliably resolve the issue.
📋 What to Have Ready When You Escalate
To help our team investigate and resolve this as quickly as possible, please have the following information ready before reaching out:
- Project name: The exact name of the Website Studio project where the issue occurred.
- Pillar page URL: The specific page URL where the AI agent refused to make edits.
- Prompt used: The exact prompt or instruction you entered into the AI agent when the failure occurred.
- What you expected vs. what happened: A brief description of the intended edit and the agent's actual response (e.g., error message, refusal text, or no response).
- Timestamp: The approximate date and time when the issue occurred, including your timezone.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.