🧠 What “Failed to fetch” means
The “Failed to fetch” message usually indicates a temporary connection problem between Atlas Brain and its processing services. It does not necessarily mean your project, prompt, or account is damaged.
🔄 Try these quick fixes
- Wait a few minutes, then submit your request again.
- Refresh the Search Atlas platform and reopen Atlas Brain.
- Check that your internet connection is stable.
- Try a shorter prompt if the original request included a large amount of text, files, or images.
- If you were using a connected tool or data source, reopen it and try again.
📚 If your history is missing
A temporary loading or service error can prevent recent conversations from appearing. Refresh the page, confirm that you are in the correct workspace, and check again after a few minutes. Avoid deleting or recreating the project while the service is recovering.
If the conversation still does not appear, start a new chat and briefly describe the work you were completing. Keep a copy of important prompts and responses outside Atlas Brain while troubleshooting.
🖼️ Requests involving images or tools
Atlas Brain may temporarily fail when analyzing images, connecting to backend tools, or delegating work to another agent. Retry the request without the attachment or tool step first. If that works, add the image or tool request again in a separate message.
✅ When to contact support
If the error continues after refreshing and retrying, note the approximate time, the request you submitted, and any connected tool or file involved. Do not include passwords or sensitive information.
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.