🎯 What This Article Covers
If you purchased a VIP summit package earlier this year and want to watch the session recordings, this guide shows you exactly where to find them. Follow the steps below to access your recordings quickly.
✅ Before You Begin
To view your recordings, make sure of the following:
- You are logged in with the same account you used to buy the VIP package.
- Your purchase has been fully processed and confirmed.
- You are using an up-to-date web browser.
Recordings are tied to the account that made the purchase, so using a different login is the most common reason customers cannot see their content.
📂 How to Locate Your Recordings
Follow these steps to find your VIP summit session recordings:
- Log in to the platform using your purchase account.
- Open the main menu and go to your Account or My Purchases area.
- Look for the Events or VIP Summit section where purchased content is stored.
- Select the summit package you bought to open its content library.
- Click any session title to start playing the recording.
Recordings are typically available on demand, so you can watch them as many times as you like from this section.
⏳ Why You Might Not See Them Yet
If your recordings are not appearing, one of these reasons usually explains it:
- Processing time: Session recordings are added after the live event and may take a short time to publish.
- Different account: You may be logged in with an account that did not make the purchase.
- Incomplete purchase: A payment that did not fully process will not unlock content.
- Browser issues: Cached data can hide newly added content.
February VIP purchasers: The February VIP event (also referred to as the February VIP Challenge) was affected by a set of billing and account-setup issues. In these cases a payment showed as successful in Stripe but the account was not fully provisioned on the platform — for example, the account was visible in Stripe but missing on our side, no subscription was created, or plan quotas were not applied. These issues have since been resolved, and affected accounts can be corrected by our team. If you bought your package in February and still cannot access your content, this is worth flagging to our team so they can confirm your account is correctly set up and re-provisioned if needed.
🛠️ Quick Troubleshooting Steps
Try these steps if the recordings still do not appear:
- Confirm you are signed in with the correct purchase account.
- Refresh the page or log out and back in.
- Clear your browser cache, or try a different browser.
- Check your purchase confirmation to verify the package name.
- Keep your Stripe payment confirmation handy in case support needs to match your payment to your account.
These simple checks resolve most access issues within a few minutes.