Search Atlas Help Center

🎥 Access Your VIP Summit Recordings

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Camilo Aponte

Camilo Aponte

Last updated on Sep 30, 2026

🎬 Overview

If you purchased VIP Summit access, your recordings are available directly inside your Search Atlas account. Some customers do not see a My Purchases option in their navigation — this guide explains how to locate your content and what to do if access is not working as expected.

📋 Before You Begin

Please confirm the following before troubleshooting:

  • You are logged in to the Search Atlas account associated with your VIP Summit purchase.
  • Your purchase was completed using the same email address linked to your current account.
  • Your payment was processed successfully (check your inbox for a purchase confirmation email).

🔍 How to Access Your VIP Summit Recordings

  1. Log in to your Search Atlas account at app.searchatlas.com.
  2. Click your avatar in the top-right corner of the platform.
  3. Look for a My Purchases or VIP Summit option in the dropdown menu.
  4. Click the link to open your recordings library.
  5. Select any session to begin watching.

⚠️ My Purchases Option Is Not Visible

If you cannot see the My Purchases option, this is usually caused by one of the following reasons:

  • Wrong account: Your VIP Summit purchase may be linked to a different email address. Try logging in with any other email you may have used during checkout.
  • Benefits not yet applied: In some cases, VIP benefits need to be manually applied to your account after purchase. This can cause a short delay before access appears.
  • Account mismatch after a transfer: If your access was transferred from another account (for example, after a team change or email update), there may be a brief window before the recordings become visible.

✅ Quick Fixes to Try

  1. Refresh your browser or clear your cache, then log back in.
  2. Log out and log back in to force your account permissions to reload.
  3. Try a different browser to rule out a local browser issue.
  4. Confirm you are using the exact email address you used when purchasing VIP Summit access.

💡 Still Cannot Access Your Recordings?

If none of the steps above resolve the issue, our team can verify your purchase and manually apply your VIP Summit benefits to the correct account. If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.