Overview
If you purchased access to a Search Atlas VIP Summit, your session recordings should be available inside the platform. Some customers find that the My Purchases option is no longer visible in their current UI. If you are unable to locate your recordings because this menu option is missing, follow the steps below to access your content directly.
What We Know About the Navigation Change
The My Purchases option that was previously used to access VIP Summit recordings is no longer present in the current platform UI. If you cannot find it, you can access your VIP Summit recordings directly through the Search Atlas Resource Hub. Use the link that was included in your original purchase confirmation email to go straight to your recordings without needing the My Purchases menu.
How to Access Your VIP Summit Recordings
- Check your purchase confirmation email: Search your inbox for an email from Search Atlas confirming your VIP Summit order. This email contains a direct link to your session recordings in the Resource Hub — click that link to access your content immediately.
- Log in with the correct account: Make sure you are logged in to Search Atlas with the same email address used at the time of purchase. Recordings are tied to the purchasing account.
- Open the Resource Hub directly: Once logged in with the correct account, navigate to the Resource Hub section of the platform. Your purchased summit sessions should appear there even if My Purchases is not visible in your menu.
- Rule out browser or cache issues: If the recordings still do not appear, try opening the platform in a private/incognito window or a different browser to clear any cached session data, then repeat the steps above.
Still Need Help?
If you have followed the steps above and still cannot locate your VIP Summit recordings, please contact our support team. Use the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team, and we will be happy to help.