🔍 Why did my credits decrease?
Search Atlas credits are used when the platform runs actions on your behalf. Some guided onboarding steps may start credit-consuming work, such as analysis, recommendations, content generation, or other account setup tasks.
The credit requirement can vary based on your website size, selected settings, and the amount of data being processed. A large action may use many credits, and the exact total may not always be obvious before the action begins.
📊 What can cause unexpected consumption?
- Guided onboarding: Setup workflows can run multiple tasks in sequence.
- Large website scans: More pages, keywords, or competitors require more processing.
- Retries: A failed or interrupted task may be attempted again.
- Pending reservations: Credits can be temporarily reserved while a task is running.
- Plan changes: Your available balance may update after a plan or checkout change is processed.
🧭 How to review credit usage
- Open the credit or billing area in the Search Atlas platform.
- Review recent usage, running tasks, and any pending reservations.
- Match the usage time with actions completed during onboarding or elsewhere in the platform.
- Check whether a task was retried, duplicated, or started with a larger scope than expected.
If usage is still unclear, note the approximate time, amount consumed, workspace, and action you selected before contacting support.
📅 Booking your onboarding call
Use the onboarding booking option in the platform to select an available time. After booking, confirm that the appointment appears in your onboarding area or confirmation screen.
- Refresh the page only after the booking result has loaded.
- Do not click the booking button repeatedly.
- Check for an existing appointment before selecting another time.
Booking a one-on-one onboarding call is separate from credit-consuming platform actions. However, guided onboarding activities completed before or after the call may use credits.
🛡️ How to avoid unexpected usage
- Review the scope of an onboarding task before starting it.
- Begin with a smaller website, keyword set, or test project when available.
- Wait for a task to finish before starting it again.
- Monitor your credit balance while large tasks are running.
- Ask for clarification before starting an action if its credit cost is unclear.
💬 Need help reviewing usage?
If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.