🔍 Overview
If your OTTO pixel was previously connected to your BOKUN website but stopped working — or you have added the tracking code to your header and it still shows as inactive — this guide walks you through the correct reinstallation process. BOKUN has specific requirements for custom script injection that can cause the standard copy-paste approach to fail silently.
⚙️ Before You Begin
Confirm the following before attempting a reinstall:
- You have admin access to your BOKUN account.
- You know which BOKUN website (if you manage more than one) needs the pixel.
- Your Search Atlas account is active and you can reach the OTTO dashboard.
- You have already removed or deactivated any previous version of the OTTO pixel code from BOKUN to avoid conflicts.
📋 Step 1 — Copy Your OTTO Pixel Code
- Log in to Search Atlas.
- In the left sidebar, navigate to OTTO SEO, then open SEO Automation inside it (URL: /seo-automation-v3).
- Select the website associated with your BOKUN property.
- Click Activate OTTO or open the OTTO settings for that site.
- Locate the Pixel / Tracking Code section and click Copy Code. Keep this tab open — you will need it again in Step 3.
🖥️ Step 2 — Clear the Old Code from BOKUN
- Log in to your BOKUN account and go to Website Builder.
- Select your website, then open Settings (or Advanced Settings depending on your BOKUN plan).
- Navigate to the Custom Code or Header Scripts section.
- Delete all existing OTTO pixel snippets completely. Partial or duplicate code is a common reason the pixel never activates.
- Save the changes before proceeding.
📥 Step 3 — Reinstall the OTTO Pixel Code in BOKUN
- Still inside BOKUN's Custom Code / Header Scripts section, paste the fresh pixel code you copied in Step 1.
- Make sure the code is placed inside the tag area, not the body or footer — BOKUN sometimes labels this section differently depending on your theme. Look for labels such as Head HTML, Custom Head Code, or Tracking Scripts.
- Save and publish your website. In BOKUN, changes to custom code do not take effect until the site is explicitly published.
✅ Step 4 — Verify Activation in Search Atlas
- Return to Search Atlas, go to OTTO SEO in the left sidebar, and open SEO Automation inside it.
- Open the OTTO settings for your website.
- Wait up to 10 minutes, then refresh the page to check the pixel status.
- The status indicator should change from Inactive to Active. If it does not, proceed to the troubleshooting section below.
🔧 Common Issues and Fixes
- Pixel still shows Inactive after 10 minutes: Confirm the BOKUN site was fully published after you saved the code — draft mode will not fire the pixel.
- Code added to the wrong section: BOKUN's website builder has separate code fields for individual pages and for the global site header. Make sure you used the global / site-wide header field, not a page-level field.
- Caching delay: BOKUN may serve cached versions of your pages. Try opening your live website in an incognito browser window to bypass the cache, then recheck the status in Search Atlas.
- Multiple BOKUN websites: If you manage more than one BOKUN site, verify you pasted the code into the correct website. Each BOKUN website must have its own unique OTTO pixel code.
- Script blocked by a third-party app: Some BOKUN marketplace integrations or cookie-consent tools block custom scripts. Temporarily disable third-party scripts and test activation again.
💡 Tips to Prevent Future Disconnections
- After major BOKUN theme updates, always verify that custom code sections were not reset to default.
- Keep a backup copy of your OTTO pixel code saved in a secure document so you can quickly reinstall without revisiting Search Atlas.
- Check OTTO pixel status periodically from the OTTO SEO V3 dashboard to catch any unexpected disconnections early.
🙋 Need More Help?
If you have followed every step above and the pixel still will not activate, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type human teammate to be connected with a member of our team.