# **🔍 Overview**

If your OTTO pixel was previously connected to your BOKUN website but stopped working — or you have added the tracking code to your header and it still shows as inactive — this guide walks you through the correct reinstallation process. BOKUN has specific requirements for custom script injection that can cause the standard copy-paste approach to fail silently.

# **⚙️ Before You Begin**

Confirm the following before attempting a reinstall:

- You have admin access to your BOKUN account.
- You know which BOKUN website (if you manage more than one) needs the pixel.
- Your Search Atlas account is active and you can reach the OTTO dashboard.
- You have already removed or deactivated any previous version of the OTTO pixel code from BOKUN to avoid conflicts.

# **📋 Step 1 — Copy Your OTTO Pixel Code**

1. Log in to Search Atlas.
2. In the left sidebar, navigate to **OTTO SEO**, then open **SEO Automation** inside it (URL: **/seo-automation-v3**).
3. Select the website associated with your BOKUN property.
4. Click **Activate OTTO** or open the OTTO settings for that site.
5. Locate the **Pixel / Tracking Code** section and click **Copy Code**. Keep this tab open — you will need it again in Step 3.

# **🖥️ Step 2 — Clear the Old Code from BOKUN**

1. Log in to your BOKUN account and go to **Website Builder**.
2. Select your website, then open **Settings** (or **Advanced Settings** depending on your BOKUN plan).
3. Navigate to the **Custom Code** or **Header Scripts** section.
4. Delete **all existing OTTO pixel snippets** completely. Partial or duplicate code is a common reason the pixel never activates.
5. Save the changes before proceeding.

# **📥 Step 3 — Reinstall the OTTO Pixel Code in BOKUN**

1. Still inside BOKUN's **Custom Code / Header Scripts** section, paste the fresh pixel code you copied in Step 1.
2. Make sure the code is placed inside the **<head>** tag area, not the body or footer — BOKUN sometimes labels this section differently depending on your theme. Look for labels such as **Head HTML**, **Custom Head Code**, or **Tracking Scripts**.
3. Save and **publish** your website. In BOKUN, changes to custom code do not take effect until the site is explicitly published.

# **✅ Step 4 — Verify Activation in Search Atlas**

1. Return to Search Atlas, go to **OTTO SEO** in the left sidebar, and open **SEO Automation** inside it.
2. Open the OTTO settings for your website.
3. Wait up to **10 minutes**, then refresh the page to check the pixel status.
4. The status indicator should change from **Inactive** to **Active**. If it does not, proceed to the troubleshooting section below.

# **🔧 Common Issues and Fixes**

- **Pixel still shows Inactive after 10 minutes:** Confirm the BOKUN site was fully published after you saved the code — draft mode will not fire the pixel.
- **Code added to the wrong section:** BOKUN's website builder has separate code fields for individual pages and for the global site header. Make sure you used the **global / site-wide header** field, not a page-level field.
- **Caching delay:** BOKUN may serve cached versions of your pages. Try opening your live website in an **incognito browser window** to bypass the cache, then recheck the status in Search Atlas.
- **Multiple BOKUN websites:** If you manage more than one BOKUN site, verify you pasted the code into the correct website. Each BOKUN website must have its own unique OTTO pixel code.
- **Script blocked by a third-party app:** Some BOKUN marketplace integrations or cookie-consent tools block custom scripts. Temporarily disable third-party scripts and test activation again.

# **💡 Tips to Prevent Future Disconnections**

- After major BOKUN theme updates, always verify that custom code sections were not reset to default.
- Keep a backup copy of your OTTO pixel code saved in a secure document so you can quickly reinstall without revisiting Search Atlas.
- Check OTTO pixel status periodically from the **OTTO SEO V3** dashboard to catch any unexpected disconnections early.

# **🙋 Need More Help?**

If you have followed every step above and the pixel still will not activate, If you need further assistance, open the chat widget in the bottom-right corner of the platform and type **human teammate** to be connected with a member of our team.